FAQs

Our multilingual staff speak languages including English, Mandarin, Cantonese, Taiwanese, Sinhalese, Hindi, Punjabi, Polish, Turkish, French, Filipino, Spanish, Thai, Vietnamese, Romanian and Japanese

Adapters are available at the front desk for purchase.

Yes, we can accept packages before your arrival for a fee. Please contact the front desk and include your reservation name and date, and our front desk staff will advise you of the procedure.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Unfortunately, pets are not allowed, except for service animals.

Please request with the front desk to schedule your wake-up time, alternatively, there is an alarm clock provided in all guest rooms.

We do not have a dedicated concierge, but the front desk staff are always happy to assist with local tips.

Yes, laundry and dry-cleaning services are available for a fee. Simply contact front desk to find out more.

We do not offer childcare services.

Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our F&B staff for recommendations or menu highlights.

Currently, we do not provide specialised menus, but our restaurant staff are happy to suggest dishes to cater to any dietary preferences.

Yes, outside food delivery is welcome; just inform the front desk for any assistance.

Yes, room service is available daily. For menu and hours, please visit the Dining page.

Yes, we provide cribs for free upon request. A sofa bed is available at an additional cost. Please contact our front desk for more information.

We do provide sofa beds at an additional cost, please contact our front desk for more details.

All our rooms are non-smoking.

Room views vary by type and availability, so while we can't guarantee a specific view, we encourage you to let us know your preference in the booking process and it is subject to availability.

All of our standard rooms only feature walk-in showers, but our One Bedroom and Two Bedroom suites are equipped with oversized soaking bathtub.

Certainly! If you’d prefer a quieter room, let us know in the preference section when booking a room or contact our front desk directly. It is subject to availability as well.

We do not have a swimming pool on-site.

Yes, our on-site fitness center is open 24/7 and features a Peloton Bike, Life Fitness cardio equipment and weights.

We do not offer a formal business center, but the front desk can assist with complimentary printing and Wi-Fi is available throughout the hotel.

Spa services are not offered at the hotel.

Yes, our fully equipped meeting rooms accommodate any kind of gathering. For more information and offers, please visit the Meetings & Events page.

We are located approximately 53 km from Melbourne Airport, which is about a 54-minute drive.

We currently do not offer shuttle services, but taxis and shared ride services are readily available at the airport.

The nearest bus stop is just 3 minutes away by car or 10 minutes on foot. The nearest train station, Glen Waverley, is 12 minutes away by car.

Taxis are easily accessible from our hotel which our front desk can assist with. Buses are available just 3 minutes away by car or 10 minutes on foot.

Melbourne CBD can be reached by taxi or Uber—ask our team for options.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Maps are not provided on-site, but our staff can offer verbal directions and nearby info.

Our hotel is close to local family friendly attractions such as Chesterfield Farm, Caribbean Rollerama and Rush HQ within 5 minutes’ drive. We are also perfectly positioned as a gateway to Dandenong Ranges, Yarra Valley and Mornington Peninsula, which are within an hour’s drive. Dandenong Market, one of Melbourne’s oldest and largest markets, is located approximately 10 minutes’ drive from the hotel.

Yes, we are within driving distance of Westfield Knox Shopping Mall and a variety of local restaurants.

Yes, we offer on-site outdoor parking for free.

We currently do not offer valet parking, but self-parking is available on-site for free.

Yes, EV charging stations are available in our parking area, subject to availability. For details, please visit our Parking & Transportation page.

Connecting rooms are available. To book one, please visit our Rooms page.

Yes, we offer kids menu in our restaurant and in-room dining.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service. Please visit our Weddings & Celebrations page to get in touch or find out our current special occasion offers.

Our team can assist with event coordination, from layout setup to recommending a list of local vendors.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.

On-site catering by our award-winning culinary team is available with customisable menus for all occasions—just contact our event team.

Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and ADA-compliant facilities.

Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.

Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please visit this page.

These devices are not available on-site.

Yes, designated accessible parking spaces are located near the entrance.

Yes, service animals are welcome at no additional charge.

To check in, please present a valid photo ID and a credit or debit card for a $100 deposit to guarantee any incidental charges.

Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.

Yes, we offer luggage storage.

Our front desk operates 24/7, so you’ll still be able to check in.

Guaranteed early check-in from 1pm is available at an additional cost of $75. Please contact our front desk team to request this, and our team will accommodate accordingly.

Late check-out is not available during peak dates, however our front desk team may be able to advice on the day.

Currently, we do not offer express check-out.

Our hotel is 100% smoke-free in all guest rooms and common areas. A $350 cleaning fee will be charged for smoking. Any false alarms due to smoking will incur additional charges.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss. Alternatively, we can post to guests for a fee.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.