Reviews
Still Kicking It!
Hyat LAX is always a convenient and clean, friendly location and comes with breakfast. I like the consistent service, cleanliness, and friendly staff along with upkeep of the property and breakfast is a plus. Keeping the bar / kitchen open just an hour more would be great.
Happy traveler
Hotel wasvery clean, staff was very friendly and professional and the breakfast was better then expected. Would definitely recommend this location
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
We are delighted you would recommend Hyatt House LAX/Century Blvd! It is great to know your room felt so clean. Our team will appreciate hearing that their warm service stood out. We are glad breakfast was even better than expected!
Stay elsewhere
I would not recommend this location. Maintenance severely needed in the room. Toilet paper holder, sink plug, toilet seat, and TV inoperable. In order to contact hotel staff, you have to leave a text or call an AI agent. You cannot talk to the hotel staff for assistance. Maintenance person told me he knew of the TV problem because it is prevalent throughout the hotel. No directions for TV access to YouTube and Netflix - you have to sign-in personally to use. Kitchen is bare. You have to ask for any kitchen wares. Hotel didn’t provide any good customer service to retain my business as a frequent traveler.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
We are sorry that the maintenance concerns in your room were compounded by difficulty reaching someone for help. Your comments about room upkeep and communication have been shared with the teams responsible for each area. We appreciate you taking the time to describe what happened.
Great Value
The room was excellent as was the breakfast! Rooms were large enough snd very well equipped! I'd highly recommend this self contained hotel.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
We appreciate hearing that your room was comfortable and well equipped. It is good to know you enjoyed breakfast as well. We hope your next visit feels even more rewarding.
No room cleaning service!
I stayed for three nights, but there was no room cleaning service during my stay, even after I spoke with the front desk and specifically requested it. I also asked for an additional blanket, but it was never provided. To make matters worse, the Wi-Fi stopped working on the morning of my departure.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
We are sorry the care you requested for your room did not come through. Having to ask and still not receive the help you needed is understandably frustrating. Your other comments about the blanket and Wi-Fi have been shared with the teams responsible for each area. We appreciate you bringing these concerns to our attention.
Great place to stay at a great price.
Great place to stay! The rooms beat your expectations for the great price. Near airport but noise level was very minimal.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Brian, we are glad your room exceeded expectations and felt like such a good value. It is especially nice to know your room stayed peaceful with the airport nearby. We hope to welcome you back to Hyatt House LAX/Century Blvd soon!
The stay was okay
The location from the airport was good. It was clean and well maintained. The rooms were reasonably priced. The parking was ridiculous. 23-50 dollars a day for hotel guest is horrible especially since money is being spent on the rooms and the cost of in room snacks are overpriced. One of the days I put the sign on my door requesting for quiet and when I returned to my room the housekeeping had went in which I’m pretty sure the sign means do not disturb and go in
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
We are glad the location suited your trip and that your room was clean and well maintained. A request for privacy should be respected, and we are sorry your sign was not followed. Your comments about housekeeping and pricing have been shared with the teams responsible for each area. We appreciate you taking the time to describe what worked and what did not.
Great Hotel
Everyone were really nice and accommodating. The room was great. And the best part is we were able to check in pretty early so we were able to rest prior on going to the concert. The best experience thank you! Will definitely be back
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Jed, getting settled into your room early and having time to rest before the concert sounds like the perfect start to your visit. We are so glad our team made you feel welcome and accommodated throughout your stay at Hyatt House LAX/Century Blvd. Knowing you had such a great experience and plan to return means a great deal to us. We look forward to welcoming you back!
Great stay at the LAX Hyatt
I stayed at LAX Hyatt House with my Chihuahua Bobik. I love that the hotel is pet friendly and has a lot of grass for your pet to walk on. Loved the comfortable mattress, power shower and buffet breakfast. Our room had the airplanes runway view which was amazing.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Jules, it is lovely to hear that both you and Bobik felt at home during your stay. Having room to enjoy a walk makes traveling with a pet so much easier. We are glad your room provided the comfort you wanted, especially with its memorable runway view. The power shower and buffet breakfast added welcome touches to your visit as well. We are delighted Hyatt House LAX/Century Blvd was a great fit, and we hope to see you and Bobik again soon!
Misleading "driveway not available" with no support yet still exorbitant $48 parking
They forewarned me in March 2026 that their driveway wasn't available. Usually this means the hotel can fix the issue by end of August 2026, and they will make accommodations to make the customer experience better. NOPE! Instead, imagine lining up for 15 minutes to get into a shared airport parking ramp behind the hotel, lugging a family trip's worth of luggage from the parking ramp (no bell hop), the hotel doesn't have enough luggage carts (the one they had was broken, but luckily we found an airport luggage cart outside), and they're going to still charge you $48/night to park there!
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
We are sorry that reaching the hotel and moving your luggage from the parking area made for such a frustrating arrival. Being charged for parking after that experience understandably added to your disappointment. Your comments about the parking arrangement and arrival logistics have been shared with the teams responsible for each area. We appreciate you bringing this to our attention.
do not go here
I stayed at Hyatt House LAX / Century Blvd from March 31 to April 4, 2026 Unfortunately, this was one of the worst hotel experiences I’ve had due to several major issues: -Unauthorized Charges for minibar items (food and beverages) that I never touched. Despite being a clear error on the hotel's part, I cannot get a hold of anyone to resolve this.Persistent -Facility Failures: The television in my room was broken every single day of my stay. It was never fixed despite being reported. -Misleading Information: I reached out before my stay to confirm parking details, but the information provided was completely wrong, causing a lot of unnecessary stress upon arrival. -Terrible Customer Service: The most frustrating part is the lack of responsiveness. I have tried calling several times to dispute the incorrect charges, but no one picks up or gets back to me.I expected much better from a Hyatt property. I am still waiting for a refund for the minibar charges and a proper apology. I would not recommend staying here if you value reliable service and honest billing.
General Manager, Guest Services / Front Office at Hyatt Place LAX / Century Blvd, responded to this review
Thank you for taking the time to share such detailed feedback, Park. We are sincerely sorry your experience at Hyatt House LAX / Century Blvd left you feeling frustrated on so many levels. The situation you described with unauthorized minibar charges and the difficulty in resolving them is not the experience we want for our guests, and it is especially troubling to hear you have struggled to reach anyone to assist you. We also regret that your room’s television was not repaired during your stay and that the information provided about parking was inaccurate, contributing to a stressful arrival. Your comments about responsiveness and service have been shared with our Guest Relations and engineering teams so they can address these concerns directly. Thank you again for outlining these issues. We are grateful for the opportunity to reflect and improve.
The Examplary Hotel
Great hotel, professional staff, outstanding services: well done! We will return as soon as we get the chance to visit the city of Angels again...
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
TunianFamily, reading your review truly brightened our day! Our team is so pleased that Hyatt House LAX/Century Blvd made a strong impression and that you enjoyed the service and professionalism you experienced. We cannot wait to welcome you back whenever your travels bring you to Los Angeles again!
no airport shuttle available during our stay
The biggest area for improvement would be the airport shuttle service. The hotel website indicates that a shuttle is available, but during my stay I was informed that no such service was provided. Updating the website or reinstating the shuttle service would significantly improve the guest experience.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Tony, thank you for sharing your experience with us. We are sorry you were inconvenienced by the lack of airport shuttle service during your visit, especially after seeing it noted on our website. Our Guest Relations team will address this concern with urgency to help avoid similar frustrations for other travelers. We appreciate your feedback and the opportunity to improve.
Nice hotel but better service
We've stayed at this hotel previously. It's a nice hotel and nice rooms. Unfortunately, on this trip we did not receive good customer service from the night manager. Our kitchen was not stocked...no plates, glasses, silverware, kitchen towel, etc. No luggage racks...so frustrating...no where to put luggage. They did bring us supplies after calling and then going to lobby. We arrived late so dealing with all of this at midnight was very, very frustrating.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Thank you for sharing your experience with us, Phillip. We appreciate your continued loyalty and are glad to know you find our hotel and your guest room appealing. We're truly sorry your most recent visit involved challenges with your kitchen supplies and the service you received overnight. We know arriving late and finding your guest room missing essentials creates unnecessary stress, especially when you're hoping to settle in quickly. Our housekeeping and Guest Relations teams will review what happened, as we always want our guests to feel welcomed and supported—no matter the hour. We appreciate your patience navigating these frustrations and thank you for bringing them to our attention. We hope to provide a much smoother stay next time.
Positive experience and good value
The hotel met all expectations. Bright, clean and the room was well equipped. I liked the elevated work counter (bar height) and the large windows. The slight airport noise was as expected given the location but did not interfere with my sleep. Shuttle service worked as scheduled.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Michael, your kind words mean so much to our entire team! We are grateful you found Hyatt House LAX/Century Blvd bright and welcoming, and it is wonderful to know your room had everything you needed for a comfortable stay. Thank you for highlighting the shuttle service and the touches that made your visit enjoyable. We hope to welcome you back again soon!
A Convenient Hyatt!
Great location, conveniently located to the Forum, Sofi and Airport. Clean rooms, simple, friendly staff. Airport shuttle is available 24 hours too!
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Thank you, Johnmi1293Nt, for your feedback. We're glad you enjoyed our location and found the rooms comfortable and our team friendly. Your comments are appreciated and help us as we work to make each stay even better. We hope to welcome you again soon.
Nice hotel, Front desk failures
The Pros: for being across the street from the airport, this hotel was VERY quiet which we really appreciated. We didn't hear any airport noise in our room. The hotel is also pretty nice and updated, modern. We liked the general vibe. The cons: our kids' bed had dirty sheets upon arrival (hair and crumbs), and despite notifying the front desk multiple times, it was not addressed and we had to cover it with another sheet and sleep on it the entire stay (3 nights). Also, we requested cookware but they didn't provide any way to clean it (dish soap and scrub - seems like an obvious necessity). I requested this from the front desk and they never delivered it. Also, Hyatt - please ditch the AI-powered phone tree. It just causes more frustration. It's not helpful. Had a hard time contacting the front desk from our room.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Chad, thank you for sharing such detailed feedback. We’re happy you enjoyed the peaceful atmosphere and the updated feel of the property. We’re sorry your experience with our front desk and housekeeping left you disappointed, and your comments will be reviewed closely with our team. Your suggestions about in-room amenities and communication are especially helpful as we look for ways to improve. We appreciate you taking the time to let us know what worked and where we can do better.
Overall stay was disappointing and did not meet my expectations as a Hyatt Member.
The hotel was nice but the noise level from the airplanes was very loud and annoying. The overall host/housekeeping service was extremely poor. They are using some type of new AI when you want to contact the host. The sofa bed was most uncomfortable, and the mattress was very thin. You could feel the springs creaking against your body. I felt so bad for my son who had to sleep on it for 6 nights!!! Paying $50 a day for parking was unexpected and costly. Overall stay was disappointing and did not meet my expectations as a Hyatt Member.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Carol, thank you for sharing your detailed feedback. We’re sorry your experience wasn’t as expected, and we understand your frustrations with some aspects of your stay. Your comments about noise levels, guest service, and amenities have been shared with our team for review. We appreciate you letting us know where we can do better.
The most comfortable beds ever!!!
If you are looking for a place to stay that is able to accommodate 5 people and near the airport and cruise terminal this is the place. We had such a great stay prior to our cruise. We loved that they had an indoor pool and hot tub. Will definitely stay here again.
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Thank you so much for your kind words! We’re delighted you and your group enjoyed your time at Hyatt House LAX/Century Blvd, especially the comfort of our beds and the convenience of our location. It’s great to know our indoor pool and hot tub made your stay even more enjoyable. We look forward to welcoming you back on your next visit.
Airport convenience and fantastic complimentary breakfast
The Hyatt House was lovely I PARTICULARY appreciated the rooftop pool the jacuzzi! I was pleasantly surprised to receive a fantastic breakfast each morning of my stay The items were slightly different each morning. It was convenient having a complimentary hotel airport shuttle. My room was.lobely, amd so comfortable. Having a microwave and stove was great. The bathtub was so wonderful. My.room was inside with no window, but it was'n't anissue because the room was spacious
General Manager, Guest Services / Front Office at Hyatt House LAX / Century Blvd, responded to this review
Corinne, thank you for sharing such thoughtful feedback! We’re delighted you enjoyed the convenience, comfort, and variety of amenities during your stay at Hyatt House LAX/Century Blvd. It’s great to hear highlights like the rooftop pool, relaxing tub, and complimentary breakfast made your visit memorable. We hope to welcome you back for another enjoyable stay soon.
Showing 20 reviews since December 15, 2025.