Hotel Policies

Check-In Requirements

A valid credit or debit card must be presented at the time of check-in. The card will be authorized for room and tax, as well as an additional $100 per night for incidentals.

DEBIT CARD USERS: Funds will be held as a “pending charge” and therefore will be unavailable to you. Any unused authorization is released within seven to 10 business days after check-out.

Depending on your banking institution, this hold can take up to 30 days to release. We recommend using a credit card at check-in and, to settle your balance, use your debit card at check-out.

We do not accept cash anywhere on the property.

Credit Card Authorization Forms

These forms are not accepted at the hotel for personal travel.

Smoking Policy

There is no smoking allowed in any area of the hotel. The hotel will apply a minimum $250 cleaning fee to any room that violates this nonsmoking policy.

Privacy Policy

For those using the “presently occupied” sign:

At Hyatt, the welfare and safety of our guests and colleagues is a top priority. It is Hyatt’s practice to enter every occupied room at a minimum of once within a 24-hour period, even if a guest has requested privacy.

Package Handling Policy

Guests staying at our hotel can receive packages during their stay. The storage area is limited, so please do not have packages sent to the hotel more than five days before your arrival. The receipt of letters is complimentary.

Packages

Small packages are received at a fee of $5 per package. The first two small packages are complimentary.

Large packages (greater than 30” x 10”) are charged at $15 per package. Sorry, there are no complimentary large packages.

Prices include receiving, storage and delivery to the room (upon request). Prices are exclusive of tax. Fees will be charged to the room.

Damage Fee/Additional Cleaning Fee

A minimum fee of $400 will be incurred by the guest should there be damage to the room or suite.

Pet Policy

Your furry friends are welcome at Hyatt House LAX/Century Blvd.

All pets must be housebroken.

Pets are not permitted in public areas, food service areas or at the pool. Pets must always be leashed when in public spaces.

Pet owners are responsible for all damage to hotel property. The hotel does not assume liability for a guest’s pet or its action while at the hotel.

Pet Fee:

For stays of 1 to 6 nights, the fee is $100, regardless of the duration ($100 total).

For stays exceeding 6 nights, there is an additional deep cleaning fee of $100 ($200 total).

For stays exceeding 30 nights, please contact the hotel.

 

Weight:

Only dogs weighing 40 pounds and under are permitted. Two dogs may be allowed in a room, provided the combined weight of both dogs does not exceed 80 pounds. The fee encompasses this. Pets exceeding this weight limit are at the hotel’s discretion.