FAQs

Grand Hyatt Deer Valley anticipates welcoming guests for ski season around December 1, weather permitting. As conditions evolve, opening day for Deer Valley East Village will depend on snowfall to ensure optimal skiing conditions.

The closing date for the winter season is determined by weather and snow conditions, typically falling between early and mid-April. Our team monitors the mountain closely to extend your ski experience whenever possible.

Guests can use the hotel’s shuttle, rideshare, or private transfers. We offer seasonal service to Park City Main Street and ski-school transportation to Snow Park. Check with Concierge for the current schedule before arrival.

Yes. Ship packages to Grand Hyatt Deer Valley, Attn: Guest Name / Arrival Date, 1702 Glencoe Mountain Way, Park City, UT 84060. Rates vary by size, weight, and destination and unclaimed packages may be returned after 30 days.

You can purchase ski and lift tickets directly at the hotel, through temporary skier services, online, or at Deer Valley Snow Park base area. If you need help, the skier services desk and concierge can point you to the fastest option for your travel day.

Yes. Complimentary ski lockers are available on Level B1 through Ski Butlers, making it easy to store your gear after skiing.

Yes. Agaci Spa + Wellness offers Alpine Teen Rituals, including a Teen Massage and Clean & Calm Facial. Age requirements and parental consent may apply. Please contact the spa for details before booking.

The East Village Express gondola is a seasonal ski lift and is not typically available for summer rides. In summer, Deer Valley East Village is open for exploration and other seasonal activities, but lift operations depend on Deer Valley’s current schedule.

No. Guests do not need to remove their ski boots while in the hotel. For added convenience, ski lockers are available on Level B1 for storing equipment before or after your day on the mountain.

Summer guests can enjoy Jordanelle Reservoir activities, scenic hikes, and other seasonal outdoor recreation, while park City remains a convenient base for exploring the area.

Yes. Full Ikon Pass holders can ski up to seven days at Deer Valley Resort. Deer Valley is one of the limited-access destinations available on the full Ikon Pass, and reservations are required for the days you plan to ski.

Grand Hyatt Deer Valley delivers an elevated alpine escape where refined luxury meets family-friendly warmth. With world-class dining, engaging amenities, and breathtaking views, the slopeside resort blends sophistication with signature Grand Hyatt hospitality.

The hotel embodies the essence of Park City’s mountain heritage through locally inspired design, natural materials, and curated art. Every space reflects the spirit of Utah’s landscape, celebrating the harmony between modern comfort and natural beauty.

Grand Hyatt Deer Valley welcomes travelers of all kinds — from families seeking adventure to couples desiring romantic seclusion, business guests looking for productivity with style, and solo travelers craving rejuvenation in a tranquil mountain retreat.

Check-in begins at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be accommodated based on availability, ensuring guests enjoy a seamless and flexible arrival experience.

The daily resort fee inclusions can be found here.

Yes, our bell team will gladly assist with luggage storage before check-in or after check-out so you can fully enjoy your time in Deer Valley without worry.

Yes, guests may send packages directly to the hotel. Please ensure shipments include the guest’s full name and arrival date.

Guests can conveniently purchase ski and lift tickets directly at Grand Hyatt Deer Valley, through our temporary skier services, online, or at the Deer Valley Snow Park base area.

Yes. In partnership with Ski Butlers, our team ensures a seamless ski experience from arrival to the slopes. The Deer Valley Retail Store, located in our lobby, provides essentials such as goggles, gloves, hats, and outerwear.

Yes. Grand Hyatt Deer Valley partners with SCL to provide a 50-passenger shuttle transporting ski school families to Snow Park, departing around 7:30 AM daily during the winter season.

Yes, shuttles conveniently drop guests near the lifts, offering an effortless start to your ski day.

Shuttle operations are subject to seasonal schedules and weather conditions. Please contact our concierge for the most up-to-date information.

Ski Butlers serves as your all-in-one ski partner at Grand Hyatt Deer Valley, offering premium rentals, fitting services, and gear assistance. Additionally, the Deer Valley Retail Store on the lobby level features top-tier ski apparel and equipment.

Lift tickets and ski lessons can be reserved online, at the hotel, or at Snow Park’s skier services center. If you are traveling during a busy holiday period, we recommend booking as early as possible.

Yes. Deer Valley Ski School offers lessons and programs for children of all skill levels. To explore programs or book a lesson, visit Deer Valley Ski School: https://www.deervalley.com/plan-your-trip/ski-school

Yes. Lift tickets can be purchased at Grand Hyatt Deer Valley’s skier services desk in the hotel

Lift ticket pricing varies by date and availability. We recommend visiting the official Deer Valley website for current pricing and to secure full- or half-day passes in advance: https://www.deervalley.com/plan-your-trip/tickets-and-passes.

Yes, complimentary ski lockers are located on Level B1, providing secure and easy storage for your gear after a day on the mountain.

Guests are encouraged to explore dining at Grand Hyatt Deer Valley, featuring elevated après-ski experiences and mountain-inspired cuisine. For a full list of dining options, visit our website.

Yes. The Lounge at Remington Hall, Hidden Ace, Double Blacks, and The Living Room’s High Chocolate offer cocktails, bites and cozy gathering spaces. Hours and activations vary seasonally, so check the current dining schedule.

Yes. Early options include Double Blacks, which opens at 6:00 a.m., in-room dining breakfast from 6:00–10:30 a.m., and Remington Hall breakfast beginning at 7:00 a.m. Hours can vary seasonally, so guests should confirm the current schedule before an early ski day.

While childcare services are not offered, Grand Hyatt Deer Valley features an array of family-friendly programming. Guests can explore creative workshops, games, and seasonal activities through Hyatt Experiences: https://www.hyattexperiences.com/grand-hyatt/slcgp.

Deer Valley offers slopes for every skill level. Beginners enjoy the wide runs at Wide West and Silver Lake, while experts challenge themselves on Empire and East Village terrain. The East Village’s Green Monster trail, the longest green run in the region, is ideal for building confidence.

Valet parking is available for hotel guests, and additional parking lots are located nearby along the shuttle route. The concierge team can assist with directions and details.

Beyond the slopes, guests can enjoy snowshoeing, sleigh rides, tubing, snowmobiling, dog sledding, and cross-country skiing. Our concierge will happily curate a personalized winter itinerary.

Deer Valley is proudly a ski-only resort. Snowboarders can explore nearby options at Park City Mountain or Sundance Resort for exceptional riding terrain.

Yes, some lift passes include blackout dates, especially during holidays. We recommend verifying blackout restrictions before purchase.

Yes, lift tickets are limited daily to maintain an exclusive guest experience. However, Grand Hyatt Deer Valley guests are guaranteed to be able to purchase Deer Valley lift tickets.

Childcare is not offered at Grand Hyatt Deer Valley. For non-skiing children, enjoy Hyatt Experiences with games and seasonal activities. Winter childcare is also available through Deer Valley's Children's Center. Learn more: Deer Valley Children's Center: https://www.deervalley.com/things-to-do/activities/childrens-center

There is not currently an official Kids Ski Free Week announcement for the upcoming ski season. Please check back closer to winter for any Deer Valley promotions or family offers.

No. Grand Hyatt Deer Valley does not currently offer family discounts on Deer Valley lift tickets, lessons or ski school. Please check with Deer Valley Resort for current promotions.

Guests can access the mountain by the Keetley Express walking path, the hotel's winter shuttle to Snow Park, rideshare, or private transportation. Deer Valley's seasonal open-air trolley may provide service to the Guest Services Building and East Village Gondola. Contact Concierge for availability.

Yes, secure ski lockers are available on Level B1, managed by our partners at Ski Butlers.

Deer Valley spans over 2,000 acres of skiable terrain and will soon expand to 5,700 acres, ranking among North America’s largest ski resorts. Elevation ranges from 6,530 to 9,570 feet, offering a 3,000-foot vertical drop and stunning vistas of the Wasatch Mountains and Jordanelle Reservoir.

Yes. Grand Hyatt Deer Valley features seasonal après-ski programming across The Lounge, Hidden Ace, The Living Room’s High Chocolate and Double Blacks, with live entertainment and rotating activations depending on the season.

The Christmas Eve dining menu has not been published yet. Please check back closer to the holiday for the final menu and reservation details.

Guests are invited to preview our Thanksgiving menu at Remington Hall: https://www.remingtonhalldv.com/thanksgiving/ for a taste of refined holiday dining at Grand Hyatt Deer Valley.

Guests enjoy convenient access to Deer Valley Resort, Historic Main Street Park City, Jordanelle Reservoir, scenic hiking and biking trails, outdoor recreation, shopping, dining and year-round mountain activities.

Each room and suite at Grand Hyatt Deer Valley is designed with a balance of sophistication and comfort. From elegantly appointed standard rooms to expansive suites with mountain views, each space features refined finishes and thoughtful amenities to enhance your stay.

Yes. All accommodations feature high-speed Wi-Fi (25+ Mbps), ample outlets, and a dedicated workspace ideal for business travelers.

Yes, hypoallergenic bedding and pillow options are available upon request to ensure a restful and personalized stay.

Yes, daily housekeeping is provided. Guests may tailor their service preferences to align with their comfort and schedule.

Grand Hyatt Deer Valley offers ADA-compliant rooms and suites featuring roll-in showers, accessible tubs, and intuitive design. All public spaces and routes are ADA accessible, ensuring a comfortable experience for all guests.

No. Guest rooms include coolers. Mini-refrigerators are available upon request, subject to availability.

Yes. Enjoy in-room dining with curated menus highlighting seasonal, locally sourced ingredients prepared by our culinary team.

Yes, rollaway beds are available in select guest rooms, subject to space, safety requirements and availability. Please contact the hotel before your arrival to confirm whether your room can accommodate a rollaway bed.

Yes, our attentive housekeeping team ensures each room is maintained to the highest Grand Hyatt standards of cleanliness and comfort.

The hotel is conveniently located near Salt Lake City International Airport (SLC) and Provo Airport, offering easy access to Deer Valley’s alpine beauty.

Yes, seasonal shuttle and transfer services are available. Please consult our concierge team or winter travel guide for details.

Guests may choose from rideshare services like Uber, private transfers, or local transit options to explore Park City and beyond.

Grand Hyatt Deer Valley offers direct access to Deer Valley East Village ski services and is a short drive from Park City’s Main Street.

Yes, seasonal e-bike rentals and preferred local car rental partnerships are available through our concierge.

Yes. The hotel provides valet parking at a nightly rate of $50, offering convenience and ease for every guest. Visit the Parking and Transportation page for more information.

Yes, electric vehicle charging stations are available for guest use.

For getting around Park City, guests commonly use the hotel’s complimentary shuttle to Main Street, rideshare or private transfers. The concierge can also help arrange airport transportation and other local trips depending on your itinerary.

The hotel is a short drive from Park City's Main Street and offers a complimentary daily shuttle from 7:00 a.m. to 10 p.m. During slower occupancy periods, shuttle service may operate on an on-demand basis.

Yes. The hotel offers a complimentary shuttle to Park City Main Street and seasonal ski transportation to Snow Park for ski-school families. Please confirm the current winter schedule with Concierge.

Not necessarily. Many guests stay car-free by using the hotel shuttle, rideshare, or private transfers; a car is helpful if you plan to explore farther beyond Park City.

Yes, our full-service spa offers tranquil treatment rooms and rejuvenating therapies inspired by nature to restore balance and relaxation.

Reservations are highly recommended to ensure availability, especially during peak dining hours.

Yes, our year-round heated pool invites guests to unwind amid breathtaking mountain views.

Guests can enjoy on-site dining ranging from refined mountain-inspired cuisine and après-ski experiences to casual cafés and inviting lounges. Additional dining venues are available throughout Deer Valley Resort and on the mountain. For a full list of dining options, visit our Dining page.

Yes. Grand Hyatt Deer Valley’s pool is heated year-round. Exact water temperature may vary with conditions and operations.

Agaci Spa + Wellness features massages, facials, body treatments, a co-ed Sanctuary Lounge, Ember Oasis dry sauna, Cascade Ritual Showers, wellness experiences, yoga, guided meditation and seasonal wellness programming.

Yes. Guests can enjoy the Ember Oasis dry sauna, designed to ease muscle tension, improve circulation and promote relaxation before or after treatments.

Yes. Hotel guests may purchase a spa day pass for access to spa facilities, including the relaxation lounge, sauna and wellness amenities. Additional wellness enhancements are available for purchase.

Complimentary Wi-Fi is available throughout the resort, offering speeds of 25+ Mbps in guest rooms and public areas for seamless connectivity.

Yes, all rooms feature smart TVs equipped with streaming capabilities so you can enjoy your favorite entertainment.

Yes, mobile check-in is available through the World of Hyatt app. Digital key access is coming soon.

Yes, select accommodations offer connecting rooms and spacious family suites, perfect for group or multigenerational travel.

Grand Hyatt Deer Valley offers a range of family-friendly amenities including cribs, rollaway beds, kids’ menus, Camp Hyatt activities, and access to the Nexus Lounge for younger guests.

Yes, with elegant event spaces and expert planners, the hotel is an exceptional venue for weddings, meetings, and milestone celebrations.

Yes. With mountain-view venues, luxury accommodations, exceptional catering, and dedicated event specialists, Grand Hyatt Deer Valley provides a stunning setting for weddings, receptions and milestone celebrations. Visit the Weddings & Celebrations page to learn more.

Yes. Grand Hyatt Deer Valley features flexible indoor and outdoor venues, modern technology, catering services, and dedicated planning support for meetings, retreats, conferences and corporate events. Visit the Meetings & Events page to learn more.

Yes, pets up to 70 lbs are welcome with a $150 nightly fee. The pet program includes a signature amenity package featuring a bed, bowl, toy, and gourmet dog menu.

Yes, dogs are warmly welcomed at Grand Hyatt Deer Valley with amenities designed for comfort and convenience.

Yes, service animals are always welcome and no documentation or additional fees are required.

The hotel provides ADA-compliant accommodations, roll-in showers, closed captioning, and accessible routes throughout all public areas.

Cancellation policies vary by rate and booking channel. Please refer to your confirmation or contact our reservations team for details.

Yes, guests can earn and redeem rewards through the World of Hyatt loyalty program, enjoying exclusive benefits and recognition.

Yes, our sales and events team will gladly assist with special rates for corporate travelers, extended stays, and group bookings.

Yes, early check-in is available based on occupancy and availability. Please contact the front desk for arrangements.

Yes. Unremarried spouses of service members who died while on active duty or in retired status are eligible for the Salute to Service rate.

Yes. Only veterans with a 100% service-connected disability qualify for the Salute to Service rate. A valid Veterans Health Identification Card (VHIC) issued by the U.S. Department of Veterans Affairs is required at check-in.

Yes. An eligible military spouse may use the Salute to Service rate when traveling without the service member. If the qualifying service member or reservationist paid for the stay, the family may continue the stay or cancel for a full refund.

During check-in, you’ll receive a letter with the discounted pricing for your room. Rates depend on the eligible service member’s rank and cover up to four guests per room. Children ages 5–12 may qualify for special pricing. Bring the letter to the Deer Valley Resort store across the lobby to purchase your lift tickets. Discounted tickets can’t be purchased in advance.

Salute to Service guests receive 30% off Ski Butlers ski rentals for up to four guests per family. To book, please call Ski Butlers reservations team at 877-754-7754.

Contact the Reservations Team at 435-574-1234.

Only an unremarried surviving spouse of a deceased retired service member is eligible. Parents and children are not eligible.

Yes. The qualifying service member must make the reservation and be present at check-in with identification verifying their eligibility.