FAQs

Grand Hyatt Deer Valley offers an elevated alpine escape where refined luxury meets the spirit of the Wasatch Mountains. With ski-in/ski-out access, world-class dining, and breathtaking mountain views, the resort blends contemporary sophistication with the warm hospitality for which Grand Hyatt is renowned.

The hotel embodies the essence of Park City’s mountain heritage through locally inspired design, natural materials, and curated art. Every space reflects the spirit of Utah’s landscape, celebrating the harmony between modern comfort and natural beauty.

Grand Hyatt Deer Valley welcomes travelers of all kinds — from families seeking adventure to couples desiring romantic seclusion, business guests looking for productivity with style, and solo travelers craving rejuvenation in a tranquil mountain retreat.

Check-in begins at 4:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be accommodated based on availability, ensuring guests enjoy a seamless and flexible arrival experience.

The daily resort fee includes access to premium amenities such as the fitness center, pool, Wi-Fi, and select seasonal experiences designed to enhance your stay at Grand Hyatt Deer Valley.

Yes, our bell team will gladly assist with luggage storage before check-in or after check-out so you can fully enjoy your time in Deer Valley without worry.

Yes, guests may send packages directly to the hotel. Please ensure shipments include the guest’s full name and arrival date.

Grand Hyatt Deer Valley anticipates welcoming guests for ski season around December 1, weather permitting. As conditions evolve, opening day for Deer Valley East Village will depend on snowfall to ensure optimal skiing conditions.

The closing date for the winter season is determined by weather and snow conditions, typically falling between early and mid-April. Our team monitors the mountain closely to extend your ski experience whenever possible.

Guests can conveniently purchase ski and lift tickets directly at Grand Hyatt Deer Valley, through our temporary skier services, online, or at the Deer Valley Snow Park base area.

Yes. In partnership with Ski Butlers, our team ensures a seamless ski experience from arrival to the slopes. The Deer Valley Retail Store, located in our lobby, provides essentials such as goggles, gloves, hats, and outerwear.

Yes. Grand Hyatt Deer Valley partners with SCL to provide a 50-passenger shuttle transporting ski school families to Snow Park, departing around 7:30 AM daily during the winter season.

Yes, shuttles conveniently drop guests near the lifts, offering an effortless start to your ski day.

Shuttle operations are subject to seasonal schedules and weather conditions. Please contact our concierge for the most up-to-date information.

Ski Butlers serves as your all-in-one ski partner at Grand Hyatt Deer Valley, offering premium rentals, fitting services, and gear assistance. Additionally, the Deer Valley Retail Store on the lobby level features top-tier ski apparel and equipment.

Guests can purchase lift tickets and reserve ski lessons directly online, at the hotel, or at Snow Park’s skier services center.

Yes. Deer Valley Ski School provides exceptional programs for children. Our morning shuttle departs at 7:30 AM to Snow Park, with rental gear available through the Deer Valley Retail Store located in the hotel lobby.

Yes, lift tickets can be conveniently purchased at Grand Hyatt Deer Valley’s skier services desk.

Lift ticket pricing varies by date and availability. We recommend visiting the official Deer Valley website for current pricing and to secure full- or half-day passes in advance: https://www.deervalley.com/plan-your-trip/tickets-and-passes.

Yes, complimentary ski lockers are located on Level B1, providing secure and easy storage for your gear after a day on the mountain.

Guests are encouraged to explore dining at Grand Hyatt Deer Valley, featuring elevated après-ski experiences and mountain-inspired cuisine. For a full list of dining options, visit our website.

Yes. Our signature après-ski experience runs Friday through Sunday from 3 PM to 6 PM beginning December 19, featuring live entertainment, outdoor bar service, and a curated small plates menu designed for mountain indulgence.

Yes. Early breakfast offerings begin at 6:00 AM. Guests can enjoy the MDR buffet (6–11 AM), continental buffet at Remington Lounge (6–10 AM), or coffee and light bites from Double Blacks Café, open 6 AM–6 PM.

While childcare services are not offered, Grand Hyatt Deer Valley features an array of family-friendly programming. Guests can explore creative workshops, games, and seasonal activities through Hyatt Experiences: https://www.hyattexperiences.com/grand-hyatt/slcgp.

Deer Valley offers slopes for every skill level. Beginners enjoy the wide runs at Wide West and Silver Lake, while experts challenge themselves on Empire and East Village terrain. The East Village’s Green Monster trail, the longest green run in the region, is ideal for building confidence.

Valet parking is available for hotel guests, and additional parking lots are located nearby along the shuttle route. The concierge team can assist with directions and details.

Beyond the slopes, guests can enjoy snowshoeing, sleigh rides, tubing, snowmobiling, dog sledding, and cross-country skiing. Our concierge will happily curate a personalized winter itinerary.

Deer Valley is proudly a ski-only resort. Snowboarders can explore nearby options at Park City Mountain or Sundance Resort for exceptional riding terrain.

Yes, some lift passes include blackout dates, especially during holidays. We recommend verifying blackout restrictions before purchase.

Yes, lift tickets are limited daily to maintain an exclusive guest experience. Booking online in advance is strongly recommended, particularly during peak and holiday periods.

ChiIs there a kids ski free week at Deer Valley?dcare services are not currently available at Grand Hyatt Deer Valley.

At this time, no official announcement has been made regarding a Kids Ski Free Week for the 2025–26 season. Please check back for updates closer to winter.

Currently, family discoHow does transportation work from the hotel to the mountain/lifts?unts for lift tickets or ski school are not available through the hotel.

This season, Grand Hyatt Deer Valley is partnering with SCL to provide a 50-passenger bus transporting ski school families to Snow Park at 7:30 AM. Additionally, Deer Valley Resort’s shuttles run every 20 minutes for guest convenience.

Yes, secure ski lockers are available on Level B1, managed by our partners at Ski Butlers.

Deer Valley spans over 2,000 acres of skiable terrain and will soon expand to 5,700 acres, ranking among North America’s largest ski resorts. Elevation ranges from 6,530 to 9,570 feet, offering a 3,000-foot vertical drop and stunning vistas of the Wasatch Mountains and Jordanelle Reservoir.

Our Christmas Eve dining experience will be announced soon. Stay tuned for an elegant holiday celebration featuring locally inspired seasonal dishes.

Guests are invited to preview our Thanksgiving menu at Remington Hall: https://www.remingtonhalldv.com/thanksgiving/ for a taste of refined holiday dining at Grand Hyatt Deer Valley.

Each room and suite at Grand Hyatt Deer Valley is designed with a balance of sophistication and comfort. From elegantly appointed standard rooms to expansive suites with mountain views, each space features refined finishes and thoughtful amenities to enhance your stay.

Yes. All accommodations feature high-speed Wi-Fi (25+ Mbps), ample outlets, and a dedicated workspace ideal for business travelers.

Yes, hypoallergenic bedding and pillow options are available upon request to ensure a restful and personalized stay.

Yes, daily housekeeping is provided. Guests may tailor their service preferences to align with their comfort and schedule.

Grand Hyatt Deer Valley offers ADA-compliant rooms and suites featuring roll-in showers, accessible tubs, and intuitive design. All public spaces and routes are ADA accessible, ensuring a comfortable experience for all guests.

Yes, all accommodations include a mini refrigerator for your convenience.

Yes. Enjoy in-room dining with curated menus highlighting seasonal, locally sourced ingredients prepared by our culinary team.

Yes. Rollaway beds are available for an additional nightly fee of $50 plus tax.

Yes, our attentive housekeeping team ensures each room is maintained to the highest Grand Hyatt standards of cleanliness and comfort.

The hotel is conveniently located near Salt Lake City International Airport (SLC) and Provo Airport, offering easy access to Deer Valley’s alpine beauty.

Yes, seasonal shuttle and transfer services are available. Please consult our concierge team or winter travel guide for details.

Guests may choose from rideshare services like Uber, private transfers, or local transit options to explore Park City and beyond.

Grand Hyatt Deer Valley offers direct access to Deer Valley East Village ski services and is a short drive from Park City’s Main Street.

Yes, seasonal e-bike rentals and preferred local car rental partnerships are available through our concierge.

Yes. The hotel provides valet parking at a nightly rate of $50, offering convenience and ease for every guest.

Yes, electric vehicle charging stations are available for guest use.

Yes, our full-service spa offers tranquil treatment rooms and rejuvenating therapies inspired by nature to restore balance and relaxation.

Reservations are highly recommended to ensure availability, especially during peak dining hours.

Yes, our year-round heated pool invites guests to unwind amid breathtaking mountain views.

Complimentary Wi-Fi is available throughout the resort, offering speeds of 25+ Mbps in guest rooms and public areas for seamless connectivity.

Yes, all rooms feature smart TVs equipped with streaming capabilities so you can enjoy your favorite entertainment.

Yes, mobile check-in is available through the World of Hyatt app. Digital key access is coming soon.

Yes, select accommodations offer connecting rooms and spacious family suites, perfect for group or multigenerational travel.

Grand Hyatt Deer Valley offers a range of family-friendly amenities including cribs, rollaway beds, kids’ menus, Camp Hyatt activities, and access to the Nexus Lounge for younger guests.

Yes, with elegant event spaces and expert planners, the hotel is an exceptional venue for weddings, meetings, and milestone celebrations.

Yes, pets up to 70 lbs are welcome with a $150 nightly fee. The pet program includes a signature amenity package featuring a bed, bowl, toy, and gourmet dog menu.

Yes, dogs are warmly welcomed at Grand Hyatt Deer Valley with amenities designed for comfort and convenience.

Yes, service animals are always welcome and no documentation or additional fees are required.

The hotel provides ADA-compliant accommodations, roll-in showers, closed captioning, and accessible routes throughout all public areas.

Cancellation policies vary by rate and booking channel. Please refer to your confirmation or contact our reservations team for details.

Yes, guests can earn and redeem rewards through the World of Hyatt loyalty program, enjoying exclusive benefits and recognition.

Yes, our sales and events team will gladly assist with special rates for corporate travelers, extended stays, and group bookings.

Yes, early check-in is available based on occupancy and availability. Please contact the front desk for arrangements.

Currently, Gold Star Families are not eligible for the MIDA rate.

Yes. Disabled veterans qualify for the MIDA rate when they present a Veterans Health Identification Card (VHIC) issued by the U.S. Department of Veterans Affairs.

Yes. Spouses are eligible to use the MIDA rate even when traveling without the military member, such as during a deployment.

MIDA guests are eligible for up to 25% off Deer Valley Resort lift tickets and passes throughout the ski season.

Lift ticket discounts cannot be purchased in advance, but availability is guaranteed on the day of use, even if the mountain is otherwise sold out.

MIDA guests receive a 20% discount on Ski Butlers equipment rentals. Guests can call 877-754-7754 and ask the reservations team to apply the GovX discount to their booking.

Contact the Reservations Team at 877-754-7754