Hotel Policies

Hotel Standard Policies

Check-in/Check-Out

Check-in Time: 3:00 PM

Check-out Time: 12:00 PM

ID Requirement

For security purposes, valid Government approved photo identification is required at check-in. Acceptable forms include a driver’s license, passport, or Global Entry card. ID must match the guest reservation name.

Late Checkout Policy

Late checkouts between 12 noon and 3PM are subject to a fee of $30 for standard rooms and $100 for suites.

Late checkouts until 6pm are quoted at 50% of the rate of the day

After 6pm, guests will be charged one night’s room rate.

Please note: All Late Check Outs are based on availability and will need to be confirmed with the Front Desk on the day of departure.

Early Arrival Policy

Guaranteed Early Arrivals can be honored for 12 noon at a $30 fee.

To guarantee any arrivals prior to 12 noon, we recommend booking for the night before.

Credit Card Policy

Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept check payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of no show or late cancellation.

Authorization Hold

At arrival, the hotel will authorize room and tax charges and an additional $50 per night for any incidentals placed on the guest room. These authorizations post on your account as a pending transaction. Unused funds are released after departure and are typically available within three- to-five business days. It is strongly discouraged to use a debit card as the authorization will place a withdrawal on the account at the time of check-in and may take up to 10 business days to return to your account.

Parking

Daily valet parking is available at the following rates:

0-2 hours: $25

2- 6 hours: $35

6 hours – Overnight: $75 (daily maximum rate)

Hotel does not provide self-parking.

Pets Are Welcome

We are happy to welcome your traveling canine companions. Please inform the hotel at least three days in advance of your arrival that you will have a dog (or dogs) staying with you. Please note: Only dogs are accepted.

FEES:

• 1–6 nights: $100
• 7–30 nights: $200
• 30 or more nights: fee at hotel’s discretion

·       WEIGHT LIMITS:

• 1 dog: 50 lbs
• 2 dogs: 75 lbs combined

*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Smoking Policy

All guest rooms and all public areas within the hotel are non-smoking. Smoking is permitted only in designated outdoor smoking areas.

Smoking in Non-smoking areas or in Non-smoking room will attract a penalty of $500.

Photography & Videography Policy

We encourage our guests to take personal video or still photographs while enjoying your visit for noncommercial purposes.

To ensure enjoyment of all our guests, a written permission from the hotel is required to utilize our hotel property (indoor/outdoor) for professional portrait photography or videography purposes, including but not limited to wedding, engagement, class, family and individual portraits, advertising photography and model/fashion shoots.

Kindly note that unauthorized professional photographers/videographers will be asked to leave the hotel property immediately. For any photo shoot or filming requests, please contact our sales and marketing team at +1 650 452 1234 ext. 6070 or SFOGH-Sales@hyatt.com. 

Firearms Policy

Our guests’ and associates’ safety and security are of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates and pertains to the presence of firearms on hotel premises.

Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.

Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms in the jurisdiction where the hotel is located and ensuring that the firearm is:

• Unloaded
• Secured in a locked, hard-sided firearm container provided by the guest
• Securely safeguarded at all times in a guest room (or personal vehicle), except when transporting the firearm into or out of the hotel

Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm and/or where applicable, to conceal-carry a firearm.

Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.