Hotel Standard Policies
Check-in/Check-Out
Check-in Time: 3:00 PM
Check-out Time: 12:00 PM
ID Requirement
For security purposes, valid Government approved photo identification is required at check-in. Acceptable forms include a driver’s license, passport, or Global Entry card. ID must match the guest reservation name.
Late Checkout Policy
Late checkouts between 12 noon and 2PM are subject to a fee of $30 for standard rooms and $100 for suites.
Late checkouts between 2PM and 4pm are quoted at 50% of the rate of the day
After 4pm, guests will be charged one night’s room rate.
Please note: All Late Check Outs are based on availability and will need to be confirmed with the Front Desk on the day of departure.
Early Arrival Policy
Guaranteed Early Arrivals can be honored for 12 noon at a $30 fee.
To guarantee any arrivals prior to 12 noon, we recommend booking for the night before.
Credit Card Policy
The physical presence of the credit card and cardholder is required at check-in for all payments and authorizations at the hotel. The credit card must be presented upon arrival and match a valid government-issued ID.
Mobile payment methods, including Apple Pay and Google Pay, are only accepted at check-out. They cannot be used at check-in or for authorization purposes.
The hotel does not accept third-party or contactless payments at the time of arrival. By providing credit card details at the time of reservation, you authorize the hotel to charge the card in the event of a no-show or late cancellation in accordance with the cancellation policy.
Authorization Hold
At check-in, the hotel will place an authorization hold on a physical credit card for the full amount of room and tax, plus an additional $100 per night for incidental charges.
This authorization will appear as a pending transaction on your account. Unused funds are released after departure and are typically available within three to five business days, depending on your financial institution.
Please note that debit cards are not recommended for authorization holds, as funds may be withdrawn immediately and can take up to 10 business days to be returned. Mobile payment methods (Apple Pay/Google Pay) cannot be used for authorization holds and are only accepted at check-out.
Parking
Daily valet parking is available at the following rates:
0-2 hours: $30
2- 6 hours: $40
6 hours – Overnight: $75 (daily maximum rate)
Hotel does not provide self-parking.
Pets Are Welcome
We are happy to welcome your traveling canine companions. Please inform the hotel at least three days in advance of your arrival that you will have a dog (or dogs) staying with you. Please note: Only dogs are accepted.
FEES:
· WEIGHT LIMITS:
*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.
Smoking Policy
All guest rooms and all public areas within the hotel are non-smoking. Smoking is permitted only in designated outdoor smoking areas.
Smoking in Non-smoking areas or in Non-smoking room will attract a penalty of $500.
Photography & Videography Policy
We encourage our guests to take personal video or still photographs while enjoying your visit for noncommercial purposes.
To ensure enjoyment of all our guests, a written permission from the hotel is required to utilize our hotel property (indoor/outdoor) for professional portrait photography or videography purposes, including but not limited to wedding, engagement, class, family and individual portraits, advertising photography and model/fashion shoots.
Kindly note that unauthorized professional photographers/videographers will be asked to leave the hotel property immediately. For any photo shoot or filming requests, please contact our sales and marketing team at +1 650 452 1234 ext. 6070 or SFOGH-Sales@hyatt.com.
Firearms Policy
Our guests’ and associates’ safety and security are of utmost importance to Hyatt. This policy is designed for the protection of our guests and associates and pertains to the presence of firearms on hotel premises.
Hyatt recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.
Hotel premises are private property. Guests or visitors of a Hyatt hotel who lawfully are permitted to possess a firearm may bring such firearm onto hotel premises for storage purposes only. Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms in the jurisdiction where the hotel is located and ensuring that the firearm is:
Guests who fail to abide by this policy may be asked to leave the hotel premises. A blanket exception to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties. No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm and/or where applicable, to conceal-carry a firearm.
Questions concerning this policy, or its implementation may be addressed to Hyatt’s Global Security department.
Package Handling Fees
Guests may ship packages to the hotel before arrival. Please include:
Package handling fees apply:
Please contact the hotel in advance to coordinate delivery timing.