FAQs

Grand Hyatt at SFO redefines the airport-hotel experience with exceptional luxury, thoughtful design, and unmatched convenience. Directly connected to San Francisco International Airport (SFO) via the AirTrain — its own dedicated station — the hotel offers effortless arrivals and departures for domestic and international travelers.

Inside, guests enjoy soundproofed guest rooms with floor-to-ceiling windows showcasing panoramic airport or San Francisco Peninsula views. The hotel blends elevated hospitality with a modern travel-focused atmosphere, including sophisticated dining, a 24/7 fitness center, and expansive event spaces designed to support both productivity and relaxation.

Whether you’re traveling for business, leisure, or a quick layover, Grand Hyatt at SFO delivers an experience centered around comfort, efficiency, and refined style.

Grand Hyatt at SFO caters to a wide range of travelers:

• Business travelers: Benefit from quiet, well-appointed rooms, fast Wi-Fi, meeting spaces, and ultra-convenient airport connectivity.
• Couples: Enjoy serene bay-view rooms, elevated dining, and easy access to San Francisco’s cultural and culinary attractions.
• Families: Spacious rooms, on-site dining, and proximity to local parks and attractions ensure a smooth and comfortable stay during travel days.
• Solo travelers: Find a restful space to unwind between flights or explore the Bay Area with seamless access to transit options.

Whether your stay is a single night or an extended visit, the hotel’s thoughtful amenities make every traveler feel at home.

Check-in begins at 3:00 PM, and check-out is at 12:00 PM (noon).

Late checkouts between 12 noon and 3PM are subject to a fee of $30 for standard rooms and $100 for suites.

Late checkouts until 6pm are quoted at 50% of the rate of the day

After 6pm, guests will be charged one night’s room rate.

Please note: All Late Check Outs are based on availability and will need to be confirmed with the Front Desk on the day of departure.

Yes. The hotel’s Front Desk team is pleased to store your luggage before check-in or after check-out, allowing you to move freely between terminals or explore the surrounding area without carrying extra bags.

Guests may ship packages to the hotel prior to arrival. Please include:

• Your full name
• Your arrival date
• The hotel’s address

Additional handling fees may apply. We recommend contacting the hotel in advance to coordinate delivery timing.

Guest rooms and suites at Grand Hyatt at SFO are designed with modern, airport-inspired luxury and exceptional sound insulation. All feature floor-to-ceiling windows with views of either the airfield, San Francisco Bay Area, or surrounding hills.

• Standard Rooms: Stylish spaces with premium bedding and contemporary finishes.
• View Rooms: Enhanced with sweeping runway or bay panoramas.
• Suites: Larger layouts with separate living spaces—ideal for longer stays or added comfort.

While views, layouts, and amenities differ, every room is crafted to provide a peaceful retreat steps from SFO airport.

Yes. All guest rooms feature:

• A comfortable workspace or desk area
• Multiple charging outlets
• Fast, complimentary Wi-Fi suitable for video calls and streaming

The hotel is designed to support productivity for travelers on tight schedules.

Yes. Hypoallergenic bedding and pillow options can be provided upon request. Contact the Guest Experience Team before or during your stay for arrangements.

Daily housekeeping is offered. Guests may request additional services or decline service based on their preferences. The hotel will happily tailor arrangements to your schedule.

Grand Hyatt at SFO is designed with comprehensive accessibility in mind:

• Accessible rooms with roll-in showers or grab bars
• Wider doorways and maneuvering spaces
• Visual fire alarms
• Accessible routes throughout public spaces, meeting rooms, and dining outlets

Please contact the hotel directly for specific room availability or accommodations.

Yes. All guest rooms include a mini fridge for your convenience.

In-room dining is available the Twin Crafts Market Delivery, offering a curated selection of meals, snacks, and beverages delivered directly to your room.

Rollaway beds are available for suites only for an additional fee. Availability is limited; we recommend requesting one before arrival.

The hotel is located on-site at San Francisco International Airport (SFO) one of the world’s busiest international hubs. The property has direct AirTrain access, making transfers fast and seamless.

Because the hotel is directly connected to the AirTrain, no shuttle is required. The AirTrain runs 24/7 and transports guests between terminals, BART (Bay Area Rapid Transit), rental car facilities, and the Grand Hyatt station.

Convenient options include:

• AirTrain → BART for travel to San Francisco or the greater Bay Area
• Rideshare services (Uber, Lyft) accessible from designated airport pickup zones
• Taxis available curbside at all terminals
• Rental cars accessible via the AirTrain to the SFO Rental Car Center

The hotel is located directly on airport grounds, making it ideal for travel convenience. Some nearby attractions — such as Bayfront trails, Burlingame restaurants, and scenic viewpoints — are accessible via short rideshare or transit trips.

While the hotel does not operate its own rental service, guests may access all major rental car companies at SFO’s Rental Car Center via the AirTrain. Bicycle rentals are available in nearby towns along the Bay Trail.

Yes. Valet parking is available on-site for a nightly fee. Rates may vary and include in-and-out privileges.

Grand Hyatt at SFO does not feature a full spa; however, the hotel offers a 24-hour fitness center with modern equipment and wellness amenities. Spa services are available in nearby communities for guests seeking massage or beauty treatments.

We highly recommend making reservations in advance, especially during peak travel periods, to ensure availability. Walk-ins are welcome, and guests can enjoy the hotel’s signature dining venues, which feature elevated California and Asian cuisine complemented by scenic views of the airfield.

Grand Hyatt at SFO does not have a pool.

Complimentary Wi-Fi is available throughout the hotel and is suitable for streaming, video conferencing, and business use. Enhanced-speed options may be available for purchase depending on guest needs.

Yes. Guest rooms feature smart TVs enabling streaming from your personal accounts through Google Chromecast.

Yes. Connecting rooms are available and can be confirmed by request, subject to availability. Contact the Guest Experience Team in advance to ensure arrangements.

The hotel provides family-friendly essentials including:

• Cribs available upon request
• High chairs in dining outlets
• Kids’ menu options
• Spacious rooms suitable for family stays

While not a resort-style property, the location offers easy access to parks, museums, and Bay Area attractions.

Yes. With sophisticated meeting rooms, event spaces, and ballrooms, Grand Hyatt at SFO can host:

• Corporate meetings
• Conferences
• Social gatherings
• Intimate celebrations

The hotel’s proximity to the airport makes it ideal for international and domestic groups seeking an efficient, centralized meeting point.

We are happy to welcome your traveling canine companions. Please inform the hotel at least three days in advance of your arrival that you will have a dog (or dogs) staying with you. Please note: Only dogs are accepted.

FEES:

1–6 nights: $100

7–30 nights: $200

30 or more nights: fee at hotel’s discretion

WEIGHT LIMITS:

1 dog: 50 lbs

2 dogs: 75 lbs combined

*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.

Cancellation policies vary based on rate type, season, and booking channel. Many reservations allow cancellation up to 48 hours before arrival, while advance-purchase rates may be non-refundable.

Guests booking through third-party sites should refer directly to those platforms for policy details.

Yes. As part of the World of Hyatt program, members may enjoy:

• Room upgrades
• Late checkout
• Points toward free nights
• Elite-tier benefits
• Dining credits at select levels

Enrollment is free and available online or at check-in.

Yes. The hotel offers:

• Corporate negotiated rates
• Group pricing
• Long-stay discounts

Contact the Sales Team for customized offers at SFOGH-Sales@hyatt.com