FAQs

Wan Chai is one of the best areas to stay in Hong Kong, offering convenient access to the city's business districts, shopping areas, cultural attractions, and entertainment venues. Located between Central and Causeway Bay, Wan Chai is well connected by MTR, taxis, ferries, and major transport links, making it easy to explore Hong Kong. Guests can enjoy waterfront promenades, local markets, renowned restaurants, and major event venues, including the Hong Kong Convention and Exhibition Centre. Staying at Grand Hyatt Hong Kong places you in a prime waterfront location directly connected to HKCEC, making it an ideal base for both business and leisure travellers.

Our multilingual team members speak English, Cantonese, and Mandarin, ensuring smooth communication and a comfortable experience for all guests throughout their stay. Should you require assistance in another language, please let us know in advance and we will do our best to accommodate your needs.

Yes. Complimentary Wi-Fi is available throughout the hotel.

Yes. All guestrooms and suites are equipped with international power adapter. Additional adapters are available upon request.

Yes. We can receive packages on behalf of registered guests prior to arrival. Please ensure that the guest’s name, reservation number, and check-in date are clearly indicated on the parcel. For assistance with delivery arrangements, kindly contact our Concierge team in advance.

Service animals are always welcome at Grand Hyatt Hong Kong. For the comfort and well-being of all guests, other pets are not accommodated at the hotel.

While most hotels, restaurants, shopping malls, and major attractions accept major credit cards and mobile payment methods, we recommend carrying a small amount of Hong Kong dollars (HKD) for small purchases, taxis, and local markets. 

Yes. ATMs are conveniently located at the Hong Kong Convention and Exhibition Centre and Exhibition Centre MTR Station, both within a 5-min walk from the hotel. Our Concierge team will be happy to direct you to the nearest ATM if needed.

Yes. Several convenience stores are located within walking distance of the hotel, including outlets near the Hong Kong Convention and Exhibition Centre and Exhibition Centre MTR Station. Our Concierge team will be happy to provide directions to the nearest store.

World of Hyatt members enjoy a range of exclusive benefits, including member rates, points earning and redemption opportunities, complimentary Wi‑Fi, and access to special offers. Additional benefits may be available based on membership tier. For more information, please visit our dedicated World of Hyatt page.

Yes. World of Hyatt members can earn points when dining at participating restaurants and bars, even without an overnight stay. Simply present your World of Hyatt membership number when settling the bill. For the latest details and terms and conditions, please check contact 

Yes. World of Hyatt members may redeem points for eligible stays, dining experiences, and other participating services, subject to availability and programme terms. Please contact our team or visit the World of Hyatt page for the latest redemption options and details.

Yes. Our hotel features 11 restaurants & bars, as well as 2 interactive pop-up dining theatres, offering a fabulous range of cuisines including Chinese, Italian, Japanese and international fare. For more information, please visit our dedicated Dining page.

Our hotel offers a variety of renowned dining experiences, including authentic Cantonese cuisine at One Harbour Road, Italian favourites at Grissini, interactive 3D dining at Le Petit Chef and The Magic Table, and more. For more information, please visit our dedicated Dining page.

For guests looking to experience authentic Hong Kong and Cantonese cuisine for the first time, we recommend One Harbour Road, our signature Chinese restaurant. Renowned for its traditional Cantonese dishes, elegant setting, and panoramic views of Victoria Harbour, it offers an excellent introduction to one of Hong Kong's most celebrated culinary traditions. Reservations are recommended. For more information, please visit our dedicated Dining page.

Yes. One Harbour Road, our signature Chinese restaurant located on level 7 & 8, serves authentic Cantonese cuisine in an elegant setting overlooking Victoria Harbour. It is a popular choice for both business gatherings and family celebrations. For more information, please visit our dedicated One Harbour Road page.  

Yes. Our hotel has a halal-certified kitchen and offers a range of halal-friendly dining options. For more information, please refer to our Muslim-friendly Travel Factsheet or contact us directly.

Guests looking for restaurants with Victoria Harbour views in Hong Kong can enjoy dining at Grissini and One Harbour Road at Grand Hyatt Hong Kong. Grissini offers authentic Italian cuisine alongside panoramic harbour views, while One Harbour Road serves award-winning Cantonese cuisine in an elegant waterfront setting. Both restaurants are popular choices for business dining, celebrations, and special occasions. For more information, please visit our dedicated Dining page.

For business lunches, client entertaining, and corporate dinners in Hong Kong, Grand Hyatt Hong Kong offers several excellent options. One Harbour Road is a leading destination for Cantonese business dining, featuring private dining rooms and Victoria Harbour views. Grissini is ideal for executive lunches and client dinners with authentic Italian cuisine and a sophisticated atmosphere. Private dining arrangements can also be customized for business meetings and corporate events. For more information, please visit our dedicated Dining page.

For anniversaries, birthdays, and special occasions, we recommend Grissini, Grand Hyatt Steakhouse, and One Harbour Road. Grissini offers authentic Italian cuisine with panoramic Victoria Harbour views, Grand Hyatt Steakhouse is ideal for premium steak and wine experiences, while One Harbour Road is renowned for authentic Cantonese cuisine and family celebrations. Selected venues also offer private dining rooms for a more intimate celebration. Reservations are recommended. For more information, please visit our dedicated Dining page.

Yes. We offer a variety of private dining rooms and restaurant privatization options for birthdays, anniversaries, business meetings, wedding celebrations, and corporate events. Selected restaurants, including One Harbour Road and Grissini, offer private dining spaces for intimate gatherings, while exclusive restaurant buyouts can be arranged for larger celebrations and corporate functions. Our team can recommend the most suitable venue based on your event size and requirements.

We offer a variety of weekend brunch experiences, including the popular brunch at Tiffin, Italian favourites at Grissini, and relaxed poolside alfresco dining with DJ music at The Grill. Whether you are planning a family gathering, celebration with friends, or a leisurely weekend indulgence, our restaurants offer distinctive brunch experiences to suit every occasion. For the latest offerings and menus, please visit our dedicated Dining page. For more information, please visit our dedicated Dining page.

Grand Club is a majestic living space and luxurious lounge designed to enhance your stay with additional comfort, convenience, and personalized service. Suite and club floor guests can enjoy exclusive access to the lounge, where complimentary breakfast, afternoon tea and evening cocktails will be available. Additional benefits include dedicated concierge service, express check-in and check-out, and complimentary use of meeting rooms on the Grand Club floors. For more information, please visit our dedicated Grand Club page.  

Yes. Guests are welcome to enjoy our 50-metre outdoor pool located on 11th floor. Hours are daily from sunrise to sunset. Access to the pool is complimentary for registered hotel guests and fitness centre members. Non-hotel guests can also enjoy our swimming pool with Plateau Day Pass. For Day Pass details, please contact our Plateau Spa team at +852 2584 7688 or email: plateau.hkggh@hyatt.com.

Yes. Our 24-hour fitness centre offers extensive Life Fitness exercise equipment, classes and functional training spaces for free weights, strength training and stretching. Complimentary active wear rental service is also available for guests. Non-hotel guests can also enjoy our fitness center with Plateau Day Pass. For Day Pass details, please contact our Plateau Spa team at +852 2584 7688 or email: plateau.hkggh@hyatt.com.

Yes. Our steam and sauna facilities are located on the 11th floor within the male and female changing rooms and are open daily from 6:30 AM to 9:30 PM.

Yes. Spa treatments are available at Plateau Spa on 11th floor. For treatment details and booking, please visit our dedicated Plateau Spa page.

Yes. We do offer fitness centre membership packages, as well as day pass with access to multiple facilities such as swimming pool, fitness center, steam room and sauna. For more information, please contact our Plateau Spa team at +852 2584 7688 or email: plateau.hkggh@hyatt.com.

Access to the hotel's recreational facilities, including the 50-metre outdoor swimming pool and fitness centre, is generally available to registered guests during their stay. If you wish to use these facilities before check-in or after check-out, please contact us in advance or speak with our Front Desk team upon arrival, as access is subject to availability and occupancy levels on the day. Guests may also enquire about Plateau Day Pass options for extended facility access.

Yes. Non-hotel guests are welcome to enjoy selected wellness facilities at Plateau Spa, including the 50-metre outdoor swimming pool, fitness centre, steam room, and sauna, through the purchase of a Plateau Day Pass or eligible membership programme. Access is subject to availability and facility operating hours. For the latest Day Pass options, membership benefits, and pricing, please contact our Plateau Spa team at +852 2584 7688 or email: plateau.hkggh@hyatt.com.

Yes. Our hotel is equipped with 21 highly flexible event venues which are ideal for meetings, incentives, conferences and private parties. In addition, Grand Club guests may enjoy complimentary use of the meeting rooms located on the 30/F. For more information, please visit our dedicated Meetings & Events page.  

We do not offer a formal business center. However, our Concierge offers a range of business services including printing, photocopying and faxing service.

Our hotel combines a prime waterfront location in the heart of Wan Chai with spacious guestrooms, award-winning dining experiences, and extensive leisure and wellness facilities. Directly connected to the Hong Kong Convention and Exhibition Centre, we have a longstanding reputation as one of the city's leading destinations for meetings, conferences, and weddings, with decades of experience in hosting landmark events and celebrations. Together with panoramic Victoria Harbour views and personalized service, we offer a distinctive experience for both business and leisure travellers.

Our hotel offers a variety of luxury staycation packages in Hong Kong throughout the year, featuring benefits such as dining credits, breakfast, spa experiences, room upgrades, and more. Available offers may vary by season and promotional period. For the latest staycation packages and special offers, please visit our dedicated Exclusive Offers page or contact the hotel directly.

Yes. Many of our Victoria Harbour View guestrooms and suites, as well as selected restaurants and event venues, offer panoramic views of Victoria Harbour. During special events and celebrations, guests may be able to enjoy major Victoria Harbour fireworks displays directly from the hotel. For the best viewing experience, we recommend booking a harbour-view room or suite and contacting the hotel in advance for venue recommendations.

Grand Hyatt Hong Kong offers several picturesque locations that are popular for photography and special occasions. Favourites include the courtyard and pool deck on 11/F overlooking Victoria Harbour, the grand Lobby with its contemporary design, and harbour-view guestrooms and suites featuring panoramic views of Victoria Harbour and the Hong Kong skyline. Guests may also enjoy memorable photo opportunities at selected restaurants and event venues with waterfront views. For personalized recommendations, please contact our Concierge team.

Yes. Grand Hyatt Hong Kong is an excellent choice for guests attending concerts, sporting events, exhibitions, and trade fairs in Hong Kong. Directly connected to the Hong Kong Convention and Exhibition Centre and conveniently located near Kai Tak Sports Park, Hong Kong Coliseum, AsiaWorld-Expo, and Central Harbourfront, the hotel offers easy access to many of the city's major event venues. With nearby MTR connections, transportation options, award-winning dining, and spacious guestrooms, guests can enjoy a seamless stay before and after their events. Our Concierge team will be happy to assist with transportation arrangements and local recommendations.

Yes. With our halal-certified kitchen and a comprehensive range of Muslim-friendly services available, we are fully equipped to ensure every Muslim traveler enjoys a seamless, comfortable and memorable stay with us. For more details, please visit our Home page.

Yes. Should you need assistance with transportation arrangement, dinner reservations, car rentals, city tours or any other services, please contact our Concierge team.

Yes. Room service is available 24 hours daily. For menu, please visit our dedicated Dining page.

Yes. Outside food delivery is welcome and is allowed in your guestroom only. We kindly request guests to pick it up from Concierge. 

Yes. Laundry and dry-cleaning services are available. Please refer to the detailed price list in the room for more information. 

Absolutely. Please contact our Guest Service team to schedule your wake-up time.

Smart casual attire is recommended throughout our hotel’s restaurants and public areas. Dress codes may vary at selected dining venues. Please visit our dedicated Dining page for specific venue requirements.

Shampoo, conditioner, body wash, toothbrush sets, Q-tips, cotton pads and slippers etc. will be provided on a complimentary basis. Some other amenities are also available upon request. For details, please refer to our Hotel Compendium page.

All guestrooms are equipped with Chromecast, allowing you to stream content from your compatible mobile devices, tablets, or laptops directly to the in-room TV. 

Yes. All guestrooms and suites are equipped with bathtubs, except for our accessible rooms, which are designed with alternative bathroom facilities to enhance accessibility.

Room views vary by room type and availability. Please let us know your room preference prior to your arrival. While we will do their best to accommodate your preferred room location and view, all requests are subject to availability and cannot be guaranteed.

Many of our guestrooms and suites offer stunning views of Victoria Harbour. For the best panoramic harbour vistas, we recommend booking one of our Harbour View Rooms, Grand Executive Harbour View Rooms, Grand Suites, or selected specialty suites. For details, please refer to our dedicated Rooms & Suites page.

Certainly. If you would prefer a quieter room located away from elevators or high-traffic areas, please inform us when making your reservation. Room allocation is based on availability, and we will do our utmost to meet your request.

For a luxury weekend getaway in Hong Kong, we recommend our harbour-view rooms and suites overlooking Victoria Harbour and the Hong Kong skyline. These accommodations offer stunning views, spacious layouts, and convenient access to the hotel's restaurants, wellness facilities, and outdoor swimming pool. For an enhanced stay, guests may also choose a Grand Club room or suite to enjoy exclusive lounge access and additional privileges. For more information, please refer to our dedicated Rooms & Suites page.

The Presidential Suite is the most luxurious suite at Grand Hyatt Hong Kong, featuring expansive living and entertaining spaces, premium amenities, and panoramic views of Victoria Harbour. For extended stays, all of our suites are well suited for long-stay guests, offering spacious living areas, comfortable workspaces, and exclusive Grand Club privileges. Guests can enjoy a residential-style environment while benefiting from the hotel's dining, wellness, and recreational facilities. For more information, please refer to our dedicated Rooms & Suites page.

The Grand Executive Harbour Suite and Ambassador Suite offer spacious residential-style accommodations with separate living and bedroom areas, providing added comfort, privacy, and flexibility. Guests staying in these suites enjoy exclusive Grand Club privileges, including daily breakfast, afternoon tea, evening cocktails, dedicated concierge service, express check-in and check-out, and access to Grand Club facilities. For more information, please refer to our dedicated Rooms & Suites page.

Yes. Our Victoria Harbour Suite is an ideal suite for anniversaries, birthdays, proposals, wedding stays, and other special occasions in Hong Kong. The suite features spacious living and dining areas, elegant interiors, and panoramic views of Victoria Harbour. Guests can also enjoy exclusive Grand Club privileges during their stay. For added flexibility, the Victoria Harbour Suite can connect to an adjoining guestroom, making it ideal for larger celebrations, families, and groups travelling together. For more information, please refer to our dedicated Rooms & Suites page.

For wedding stays, marriage proposals, honeymoons, and romantic getaways in Hong Kong, we recommend the Victoria Harbour Suite and Ambassador Harbour Suite. These spacious suites feature separate living areas, elegant interiors, and panoramic views of Victoria Harbour, providing an exceptional setting for once-in-a-lifetime celebrations. For more information, please refer to our dedicated Rooms & Suites page.

Yes. Guests celebrating an anniversary, honeymoon, birthday, or wedding proposal in Hong Kong may contact our Guest Experience Team before arrival. While we do not offer a standard romantic setup package, we will do our best to accommodate personalized requests based on availability. Additional charges may apply depending on the arrangements requested.

Yes. Cribs and extra beds are available upon request. Baby cribs are complimentary while rollaway beds are available subject to room type and availability. Please let us know your requirements in advance, and our team will be delighted to assist with the arrangements to ensure a comfortable stay.

Most of our guestrooms and suites are non-smoking. A dedicated smoking floor is available for guests who prefer smoking accommodations. Smoking in a non-smoking room will incur a cleaning fee of HK$3,000 or above. Designated outdoor smoking areas are available for guests who wish to smoke.

Yes. Our hotel welcomes families and offers a range of family-friendly amenities, including complimentary baby cribs upon request, children's dining options, high chairs, and a spacious outdoor swimming pool. Our connecting rooms and convenient location also make it easy for families to explore Hong Kong's attractions together.

Yes. Connecting rooms are available at Grand Hyatt Hong Kong — perfect for families or groups who wish to stay close together. As connecting rooms are limited, we recommend requesting them at the time of booking so our team can do their best to accommodate your preference.

Yes. Our dining venues offer a variety of child-friendly options, including dedicated children’s menus and dishes tailored to younger guests. High chairs and children’s cutleries are also available upon request.

Babysitting service is currently not available at our hotel. 

Yes. We offer 21 highly flexible event venues which are ideal for weddings, meetings, incentives, conferences and private parties. For more information, please visit our dedicated Meetings & Events page and Weddings & Celebrations page.

Our hotel is one of the city's most sought-after wedding venues, offering 21 versatile event spaces, personalized wedding services, and expert planning support. Whether you are hosting an intimate gathering or a grand banquet, our experienced wedding team will help create a seamless and memorable celebration. For more information, please visit our dedicated Weddings & Celebrations page and Hotel Wedding Guide.

Yes. We offer a selection of wedding and event venues with stunning Victoria Harbour views, including the Chief Executive Suite and the outdoor Pool Deck. For more information, please visit our dedicated Meetings & Events page and Weddings & Celebrations page.

Yes. Bridal suites are available for wedding celebrations and traditional tea ceremonies. Our wedding specialists will be happy to help arrange the most suitable suite and assist with all the details to ensure a seamless experience. For more information, please refer to our Bridal Suite Package.

Yes. We offer a variety of venues for engagement parties, rehearsal dinners, wedding brunches, and other pre- and post-wedding celebrations. From intimate gatherings to larger events, our team can help create a memorable experience tailored to your needs. For more information, please visit our dedicated Weddings & Celebrations page.

Yes. Most of our restaurants are available for privatizations. Whether you are planning a wedding, private celebration, or corporate event, our team will be delighted to help create a tailored experience. For more information, please contact our Events team at +852 2584 7068 or email: hongkong.grand@hyatt.com

Yes. Our hotel offers outside catering services for weddings, corporate events, and private celebrations at selected venues across Hong Kong. Our experienced culinary and events teams can tailor menus and services to suit your event requirements. For more information, please visit our dedicated Weddings & Celebrations page or Meetings & Events page.

Yes. Our hotel is directly connected to the HKCEC, providing convenient access for guests attending exhibitions, conferences, and events. 

Our hotel is a preferred choice for HKCEC events thanks to our direct connection to the Hong Kong Convention and Exhibition Centre, allowing guests to travel seamlessly between the hotel and event venues. With spacious guestrooms, extensive meeting and event facilities, award-winning dining options, and a long-standing reputation for hosting major conferences, exhibitions, and corporate events, our hotel offers both convenience and world-class hospitality for business travellers.

Yes. With a direct connection to the Hong Kong Convention and Exhibition Centre, 542 guestrooms and suites, 21 flexible event venues, and extensive experience hosting international conferences and exhibitions, our hotel is well equipped to accommodate large convention and exhibition groups. Our dedicated Events team can also provide tailored support to ensure a seamless experience.

Yes. Our hotel is a premier destination for conferences, meetings, and corporate events, offering 21 flexible event venues, state-of-the-art facilities, and dedicated event planning support. Whether you are hosting a small meeting or a large-scale conference, our experienced team will help ensure a seamless and successful event. For more information, please visit our dedicated Meetings & Events page.

We offer 21 versatile event venues, including elegant indoor ballrooms and function rooms for meetings, conferences, weddings, and celebrations. For outdoor events, our Pool Podium overlooking Victoria Harbour is available for private receptions, cocktail parties, weddings, and social gatherings. For more information, please visit our dedicated Meetings & Events page.

The Grand Ballroom can accommodate up to 1,300 guests for a cocktail reception. As one of Hong Kong's most iconic event venues, it is ideal for large-scale conferences, gala dinners, weddings, and celebrations. For more information, please visit our dedicated Weddings & Celebrations page or Meetings & Events page.

Our professional Events Planning team provides end-to-end coordination for meetings, conferences, weddings, and celebrations. From venue setup and décor to vendor arrangements and on-site support, we tailor every detail to suit your vision and ensure a flawless experience. For more information, please visit our dedicated Meetings & Events page.

Yes. With Encore Event Technologies, our on-site, full-service production partner delivering innovative audiovisual solutions, full range of audiovisual equipment — including projectors, LED screens, microphones, and sound systems — is available for hire. Please share your requirements in advance, and our technical specialists will assist with setup to ensure your event runs smoothly.

Yes. From luxury brand events, corporate lunches and dinners, gala events to meetings, we provide creative and tailor-made menus to meet your every need. 

We are located approximately 35 km from Hong Kong International Airport, which is about a 40-minute taxi ride to the hotel under normal traffic conditions.

We currently do not offer airport shuttle services. However, taxis are available at the airport, while the Airport Express and MTR offer convenient connections to the hotel.

We are only a 5-minute walk from the Exit B3 of the Exhibition Centre station (East Rail Line), and a 10-minute walk from the Exit A5 of the Wan Chai station (Island Line). 

With easy access to Exhibition Centre and Wan Chai MTR stations, guests can travel seamlessly across Hong Kong Island and cross-harbour. The iconic tram and Star Ferry also provide scenic and convenient ways to explore the city.

Central business and tourist districts like Causeway Bay and Central can be reached in approximately 10 minutes by MTR or taxi. Our team will be pleased to recommend the most efficient route depending on the time of day.

Yes. Limousine service is available upon request. For more information, please visit our dedicated Parking & Transportation page.

Yes. Valet parking is available at Grand Hyatt Hong Kong. For more information, please visit our dedicated Parking & Transportation page.

Restaurant guests are entitled to complimentary parking for up to three hours with minimum spending. For more information, please visit our dedicated Parking & Transportation page.

Electric vehicle charging stations are not available on-site. However, charging stations are conveniently located at Convention Plaza (Harbour Road) Car Park, just a short walk across the road from the hotel.

Absolutely. Our Concierge team will be happy to offer printed maps, detailed directions, and insider tips to help you explore nearby attractions and discover the best of Wan Chai and beyond. You may also refer to our dedicated Discover the Palette of Wan Chai page.

Our hotel is conveniently located for guests attending concerts, sporting events, exhibitions, and live entertainment in Hong Kong. Kai Tak Stadium and Hong Kong Coliseum can both be reached within approximately 30 minutes by MTR, while AsiaWorld-Expo is accessible in around 60 minutes via the Airport Express and MTR network. Guests may also travel by taxi or private limousine for added convenience. Our Concierge team will be happy to recommend the most suitable transportation option based on your event venue and schedule.

Yes. Grand Hyatt Hong Kong is a popular choice for guests attending events at Kai Tak Stadium, Hong Kong Coliseum, AsiaWorld-Expo, and the Hong Kong Convention and Exhibition Centre. Our Concierge team can assist with transportation arrangements, including taxis, private limousine services, and public transportation guidance, helping guests travel conveniently to concerts, sporting events, exhibitions, and trade fairs across Hong Kong.

Yes. Grand Hyatt Hong Kong is designed with accessibility in mind. Elevators and accessible routes connect all key areas to ensure a comfortable stay for guests with mobility needs. Although most areas within the premises are barrier-free, some venues may require additional assistance for accessibility. Please contact our Concierge team in advance to plan your visit.

Yes. Accessible guestrooms are available and thoughtfully equipped with wider doorways, lowered switches, grab bars in the bathroom, and other supportive features for enhanced comfort and safety. As these rooms are limited, we recommend confirming availability at the time of booking.

Yes. Selected accessible guestrooms include roll-in showers and mobility-friendly layouts. To reserve one of these rooms, please contact our Reservations team in advance so we can best accommodate your needs.

Yes. Accessible parking is available on-site.

Yes. Service animals are welcome at Grand Hyatt Hong Kong. Please contact us in advance so our team can make the necessary preparations for a smooth arrival experience.

Yes. You may make a reservation on behalf of another guest. Please ensure the guest's name is provided at the time of booking and that the guest presents a valid photo identification upon check-in. 

Yes. Please note that Hyatt.com allows a maximum of two rooms per reservation. Should you require more than two rooms, please feel free to contact our Reservations Team via hongkong.grand@hyatt.com after your booking has been confirmed, and we will be happy to arrange the rooms under the same party where possible.

Reservations booked directly with us may be modified or cancelled, subject to the terms and conditions applicable at the time of booking. To request a change or cancellation, please contact our Reservations Team at hongkong.grand@hyatt.com or manage your reservation through our website. For reservations made through a third-party website or travel agent, any modifications or cancellations must be arranged directly with the original booking provider and will be subject to their terms and conditions.

If your reservation was made through a third-party website or travel agent, any cancellation or modification requests must be made directly through the original booking provider, subject to their terms and conditions. Please contact the booking platform or travel agent for assistance.

Check-in is at 3:00 PM, and check-out is at 12:00 NN. Early check-in and late check-out may be available subject to availability.

Yes. Guests must be at least 18 years old to check in. Minors under 18 years old must be accompanied by a parent or guardian.

To check in, please present a valid photo identification and the credit card used to guarantee your reservation.

Early check-in may be arranged upon request and is subject to availability. While we are unable to guarantee early check-in, our team will do its best to accommodate you.

Our check-out time is 12:00 NN. Late check-out can be requested upon check-in if you wish to extend your stay. Kindly note that late check-out may not be available during peak periods. 

A security deposit is required upon check-in to cover any incidental charges during your stay. Any additional expenses incurred, such as dining, spa treatments, or other hotel services, will be charged separately. Please contact us directly if you have any questions regarding deposits or payment arrangements.

Our Front Desk operates 24 hours a day. You will be warmly welcomed regardless of your arrival time.

Yes. Complimentary luggage storage is available at the Concierge Desk before check-in and after check-out for your convenience.

Yes. Express check out is available. Please drop your room keys packet into our Express Check Out box in Lobby.

Smoking is only permitted in designated guestrooms and outdoor areas. Smoking in a non-smoking room will incur a cleaning fee of HK$3,000 or above.