Hotel Policies

Click here for Customer Harassment Policy.

For Marine Conservation

Grand Hyatt Fukuoka values the importance of marine conservation and implements sustainable initiatives to preserve natural resources for the future. In line with these initiatives, we have received the Marine Stewardship Council (MSC) and Aquaculture Stewardship Council (ASC) chain of custody certifications (*1) and have started offering sustainable seafood (*2).

*1 MSC and ASC chain of custody certifications:

This certification is designed to ensure that certified seafood will not be mixed with noncertified seafood during processing and distribution.

Marine Stewardship Council certification:

Globally recognized, science-based standards for sustainable fishing and the seafood supply chain set by the Marine Stewardship Council

Aquaculture Stewardship Council certification:

A certification provided by the Aquaculture Stewardship Council for environmentally and socially responsible farming

*2 Sustainable seafood:

Seafood sourced from MSC-certified fisheries and ASC-certified farming.

 

For Responsible Consumption and Production

• Grand Hyatt Fukuoka is reducing our plastic footprint and preparing to reduce the usage of specific plastic items.
• We use paper straws and wooden muddlers at our restaurants, bars, and banquets. Also, wooden utensils are available at the shop corner of the restaurant.
• To reduce the usage of single-use disposable cups, we have released the original Grand Hyatt Fukuoka tumbler in collaboration with Stojo, a New York-based sustainable brand producing planet-friendly items.
  

 

Food Safety Management System

• We are certified ISO 22000:2018 for our food safety management system.

We offer the following amenities and services to make your stay comfortable with children:

Stay and Amenities

Children 12 and under can share beds with parents/guardians free of charge.

When participating in one of our packages that includes breakfast, children 12 and under will enjoy a complimentary breakfast buffet at THE MARKET F on the lobby floor. For walk-in guests, breakfast buffet is at JPY 2,100 for children aged 6-12 and complimentary for children under 6. *Price includes 10% service charge and tax.

The following complimentary items are available (in limited quantity):

• Children’s slippers
• Children’s toothbrush
• Baby shampoo (please inquire if needed)

The following items may be borrowed. Because these items are available in limited quantities, please inquire with us upon reservation:

• Stroller (advance reservation is required)
• Baby crib (advance reservation is required)
• Baby bathtub
• Step stool
• Toilet seat trainer
• Potty chair
• Diaper trash can
• Baby chair
• Bedside guard
• Children’s pajamas (120 in Japanese size)

At the restaurant

• High chair for toddlers, plates and utensils (please inquire upon reservation)
• Children’s breakfast, lunch, afternoon tea and dinner menus
• For food allergy concerns, please inquire in advance upon reservation
• Bringing baby food is allowed

Notice Regarding Taking Photos, Filming or Recording at Our Hotel

We kindly ask that guests taking photos or videos in our public areas—including the lobby and corridors or while inside the hotel’s bars and restaurants—give due consideration to the privacy and comfort of other patrons and refrain from including them in the content. Please refrain from acts that may disturb other guests, such as taking photos for a prolonged period in our public spaces.

In the interest of ensuring the enjoyment and privacy of other guests, please understand that on certain occasions, hotel associates may approach you regarding the use of cameras and/or other recording devices.

Additionally, please note that taking photos, filming or recording for business purposes is strictly prohibited unless it is officially approved by the hotel in advance.