Grand Hyatt Fukuoka
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Yes, you can.
Yes, you can. Please be sure to fill in the "Check-in Date" and "Reservation Name" on the shipping slip, and send it with prepaid shipping.
Support is available in both Japanese and English at Grand Hyatt Fukuoka. For other languages, we will utilize available staff and translation tools to assist as much as possible.
Yes, Grand Hyatt Fukuoka offers concierge services. Please feel free to ask our concierge for any information about Fukuoka.
Yes. International power adapters are available in all guest rooms. A voltage converter may also be available upon request; please contact our staff if you require one. Kindly note that quantities are limited and availability cannot be guaranteed.
Room service is available from 7:00 AM to 11:00 PM. Last order is at 10:30 PM.
Yes. We offer a laundry service for in-house guests. For more details, please see here.
No. We do not accept external food delivery services.
Room assignments are subject to the room type booked and availability during your stay.
Yes, all our rooms are non-smoking at Grand Hyatt Fukuoka.
Yes. We offer connecting rooms that combine a Standard Room and a Suite. If you would like to reserve connecting rooms, please contact the hotel directly. We will be happy to assist you, subject to availability.
Our housekeeping service is available every day.
Yes. Please contact housekeeping.
Only selected room types can accommodate an extra bed, subject to availability. Please contact the hotel for details.
Yes. In addition to the down pillows provided in guestrooms, memory foam, buckwheat and hypoallergenic pillows are available upon request, subject to availability.
Yes. All guestrooms at Grand Hyatt Fukuoka are equipped with a humidifier and an air purifier.
Yes. Hair styling irons are available upon request. Please note that quantities are limited and availability cannot be guaranteed.
Yes. All guest rooms are equipped with a safety deposit box.
All guestrooms at Grand Hyatt Fukuoka are equipped with bathtubs.
Guestroom TVs do not support streaming services such as Netflix, YouTube or other streaming platforms. Mirroring cables are available upon request, subject to availability. However, compatibility may vary depending on your device.
It depends on your accommodation plan.
Designated smoking areas are located on Basement 1 and the first floor. Smoking areas on the second and third floors are available exclusively for banquet guests and on the sixth floor exclusively for in-house guests.
Yes. A foreign currency exchange machine is available on the first floor of the hotel.
On the fourth floor, there are spa and fitness facilities exclusively for guests and members. For more details, please see here.
No. The fitness center features a spa area with bathing facilities, a sauna, and a jet bath. Please note that these are not natural hot springs. For details, please see here.
Walk-in guests are welcome; however, seating is subject to availability. To ensure availability, we recommend making a reservation in advance.
For the opening hours of our restaurants and bar, please see here.
For the menus at our restaurants, please see here.
Yes. THE MARKET F offers a semi-private dining room separated by lattice-style doors. Advance reservations are required. A room charge of JPY 3,300 applies for lunch and JPY 5,500 for dinner, inclusive of tax and service charge.
We do our best to accommodate gluten-free diets and food allergies. Please contact the restaurant in advance.
We do our best to accommodate halal, kosher and other religious and cultural dietary requirements. Please contact the restaurant in advance.
The restaurant THE MARKET F offers vegan and vegetarian menus. Please check the menu on THE MARKET F 's website.
Smoking is permitted at cigar bar MARTINI'S.
We offer original Grand Hyatt Fukuoka sweets and gifts at the shop in THE MARKET F.
Yes. You are welcome to bring your own wine or other alcoholic beverages. A corkage fee of JPY 5,500 per bottle applies, inclusive of tax and service charge.
We offer hotel-made celebration cakes and floral arrangements with advance reservation. We also have a variety of celebration packages available at THE MARKET F. For more information, please see here.
Yes. For more details, please see here.
Yes. For more details, please see here.
Free wireless LAN (Wi-Fi) is available throughout the hotel. Additionally, free high-speed internet service is provided in all rooms.
No. We do not provide a shuttle service.
No. We do not offer valet parking.
Yes. Parking is available in the parking facility shared with Canal City Hakata. Guests of Grand Hyatt Fukuoka are eligible for discounted parking rates. Please see here for details.
The nearest airport to Grand Hyatt Fukuoka is Fukuoka Airport. Our hotel is approximately 5.5 km (3.4 miles) from the airport.
We recommend taking the Fukuoka City Subway Nanakuma Line from Hakata Station and getting off at Kushida Shrine Station. Grand Hyatt Fukuoka is approximately a three-minute walk from Exit 2 of Kushida Shrine Station. For other transportation options, please see here.
We are happy to recommend nearby car rental and bicycle rental services. Please contact our concierge for further assistance.
See here for the distances from Grand Hyatt Fukuoka to tourist attractions.
Children who are at least 120 cm tall can use the pool. Advance reservation is required for children to use the facilities. For more details, please see here.
Yes. Please see here for more details.
Children are welcome at THE MARKET F restaurant and the bar lounge BAR FIZZ. MARTINI'S is a cigar bar, so guests under 20 years of age are not permitted.
No. However, we can put you in touch with nearby facilities, so please contact the concierge.
There is a nursing room on the third floor of Grand Hyatt Fukuoka. A diaper-changing station is available in the multipurpose restroom on the first floor.
Please contact the restaurant in advance.
It depends on the layout you request. We offer a wide variety of layout plans. For more details, please see here.
Yes. For more details, please contact us here.
For inquiries about our banquet facilities, please contact us here.
Unfortunately, pets are not allowed, except for service animals.
Except for the lounge on the 1st floor, the interior is designed to be barrier-free. The hotel is accessible from the public entrance without the use of stairs.
Accessible rooms are limited, so please contact us when making your reservation.
Yes. Our staff are happy to assist guests with visual or hearing impairments to help ensure a comfortable stay.
Yes. Wheelchairs are available upon request, subject to availability. Please feel free to ask our staff.
Yes, you can. Please be sure to fill in the "Check-in Date" and "Reservation Name" on the shipping slip, and send it with prepaid shipping.
The policy varies depending on the booking period and plan. For details, please check the terms and conditions displayed at the time of booking.
We accept requests based on room availability. As a general rule, additional fees will apply. For more details, please contact us.
Yes. We can issue a receipt upon request at the time of payment.
We offer special rates for corporate customers, groups, and long-term stays. For details on pricing, please contact us here.
Yes. We can store your luggage at the Front Desk or Bell Desk before check-in or after check-out, provided it is collected on the same day.
Lost items are stored for a certain period. Please contact us with your name, date of stay and details of any lost items.
Yes. Our complimentary World of Hyatt membership program offers various benefits. For more details, please see here.
For the comfort of all of our guests, we kindly ask that the bathrobes, yukata, pajamas and slippers provided in guestrooms are only worn in guestrooms and Club Olympus, and not in other areas of the hotel.
The amount of accommodation tax may vary depending on the room rate, number of guests. For more details, please see here.
In line with Hyatt’s World of Care philosophy, our hotel is committed to promoting sustainable practices and continuously improving its sustainability efforts. For more details, please see here.
Guests under the age of 18 staying without a parent or legal guardian are required to submit a parental consent form. Please contact us in advance for more details.