Reviews
Not the greatest experience - Low season
For a hotel that was on low season and fairly empty, the customer service was not good which was unfortunate. We arrived Saturday during sweet treats and champagne sabering but no one told us this was happening. Hot water was completely turned off for a period one of the nights and no one told us. We were unable to use the hot tubs for 2 days due to them not being hot. The service at breakfast was not good and slow even though we were the only table there with another couple. I asked if a menu item was spicy, was told no, but it was and I couldn't eat it. The server was dismissive and didn't do anything. The breakfast buffet was good but a little expensive for what you get. At dinner, the risotto that came with the salmon was terrible and we didn't eat it, the salmon itself was good though. The Spa was closed the days we were there and we couldn't even buy anything at the gift shop and the market was also closed which we were not aware of. No one mentioned these random closures. The hotel itself, the room, and bathroom were nice, and location of the hotel was really great. We actually saw a mink on the water, which was exciting. These were really the only highlights. Overall, not the best experience for a birthday trip.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Dear Court0818, Thank you for taking the time to share your detailed feedback regarding your recent stay with us. While I am pleased to hear that you enjoyed our beautiful location, comfortable room and bathroom, and even had the memorable experience of spotting a mink along the water, I am truly sorry that several aspects of your visit fell short of expectations, especially during what should have been a special birthday getaway. I apologize that you were not informed about our sweet treats and champagne sabering event upon arrival, as well as the temporary hot water outage, hot tub issues, and closures of the spa, market, and gift shop during your stay. We understand how frustrating it can be when amenities are unavailable or operational changes are not clearly communicated. I am also disappointed to learn about your dining experiences. While I am glad you enjoyed the breakfast buffet and the salmon entrée, I regret that the breakfast service was slow and that your concerns regarding a menu item's spice level were not handled appropriately. Providing attentive, knowledgeable service is something we take seriously, and your comments will be shared with our food and beverage team for review and improvement. We appreciate your honest observations regarding the value of the breakfast buffet, the quality of the risotto, and the overall level of service you received. Feedback such as yours is invaluable as it helps us identify opportunities to improve the guest experience. We would welcome the opportunity to learn more about your experience and discuss your concerns further. Please feel free to contact us directly at propertyreviews@hyatt.com at your convenience. Thank you again for sharing your experience. We sincerely regret that your birthday trip did not meet the high standards we strive to provide, and we hope you will consider giving us another opportunity to deliver the exceptional experience you expected and deserved. Kind regards, Tonya
Cold As Ice
The hotel staff was a letdown. No hot water to shower. Staff said they would send someone to my room to fix it. I don’t see how that would help but no one ever showed up. No updates. Very poor management.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Hello Troy B, Thank you for sharing your feedback. We are very sorry to hear about the lack of hot water during your stay and understand how frustrating and inconvenient that must have been. We also apologize for the way the issue was handled. We regret that, after reporting the problem and being advised that someone would come to assist, no one arrived and no updates were provided. Regardless of the underlying issue, clear communication and follow-through are essential, and we understand your disappointment in not receiving either. Thank you for bringing this matter to our attention. Your comments regarding the hot water issue, service follow-up, and communication will be shared with the appropriate teams for review. We would welcome the opportunity to learn more about your experience. Please feel free to contact us at propertyreviews@hyatt.com at your convenience. We sincerely apologize that this experience left you with such a negative impression and hope to have the opportunity to restore your confidence in a future stay. Best regards, Toya O
Love this hotel!
Beautiful hotel with top notch service. Great staff, amazing rooms, delicious food and drinks. Would stay here over and over again.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Dear Lindsey J, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our beautiful hotel, top-notch service, and the overall experience during your stay. It is especially rewarding to know that our staff, accommodations, food, and beverages exceeded your expectations. Providing memorable experiences for our guests is what we strive for, and your kind words are truly appreciated. We are honored that you would choose to stay with us again and again. Thank you for your recommendation and for taking the time to share your experience. We look forward to welcoming you back for many more exceptional stays in the future. Kind regards, Tonya
Fabulous Vail property!
We hosted our daughter’s wedding at the Grand Hyatt Vail. It was a lovely stay. The staff was welcoming. The suite was beautiful. The views are spectacular from every point st the property. The dining was great. Great venue for a wedding! Spectacular food and a fabulous place for guests to enjoy themselves during their stay. A short walk to Vail village via walking path behind the hotel. Beautiful and pet friendly!
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Dear Daydream612250, Thank you for your wonderful rating and for choosing Grand Hyatt Vail to host such a special occasion. We are truly honored that your daughter's wedding was celebrated with us and delighted to hear that your stay was lovely from start to finish. It is especially rewarding to know that our welcoming staff, beautiful suite accommodations, spectacular mountain views, and dining experiences helped make the celebration memorable for you and your guests. We are proud to provide a setting where families and friends can come together to create lasting memories, and your kind words about our wedding venue and culinary offerings mean a great deal to our team. Thank you as well for highlighting our convenient location, pet-friendly atmosphere, and easy access to Vail Village. We appreciate your thoughtful recommendation and hope to welcome you back to Grand Hyatt Vail for many more special occasions and mountain getaways in the future. Warm regards, Michele
Outstanding Staff and Relaxing Stay
This was a perfect, relaxing end to our time in Colorado. The staff was so helpful and friendly, our suite facing the mountains was huge, comfy and met all of our needs! We loved that we were able to leave our vehicle with valet and take the hotel shuttle to Vail Town Center and Lionshead. We thoroughly enjoyed the meals that we had at the Gessner and just the friendly helpful vibe that came from everyone that we met!
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Greetings from Grand Hyatt Vail, Thank you for sharing such wonderful feedback with us. We are delighted that your stay provided the perfect, relaxing conclusion to your time in Colorado. From your spacious and comfortable mountain-facing suite to the friendly and helpful service from our team, it is wonderful to know your experience met all your needs. We are especially pleased that our valet and shuttle services made exploring Vail Town Center and Lionshead convenient and enjoyable. It is also great to hear how much you enjoyed your meals at Gessner and, above all, the warm and welcoming spirit you encountered throughout your stay. Thank you again for choosing Grand Hyatt Vail. We hope to welcome you back for another relaxing mountain getaway in Vail. Safe and Happy Travels, Mike M.
A wonderful 4 stars experience
First, a very nice hotel with great rooms- tasteful, clean, functional, and comfortable. I really liked the layout and found the many outlets and placement of outlets convenient for laptop, phone charging, ironing- it just made sense. The bedding was very comfortable and it didn’t feel generic, and it wasn’t crazy colored modern- it felt relaxing. Pool area was beautiful and fitness room was exceptional. Staff was genuinely friendly. The only reason I didn’t give 5 stars is that it really should be a 4 star hotel. It lacks the high-end luxury of other 5 star hotels in the area. That doesn’t detract from the experience and it is priced appropriately but if you’re expecting a truly 5 star experience you may be disappointed. So it met and maybe exceeded expectations for the price point in the area, but not the expectations I have when I’m looking for a truly 5 star experience. And, unless you like Japanese/Sushi, the dining options are lackluster. That being said, I will definitely stay there again and would highly recommend.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Good Afternoon!! Thank you for your thoughtful and detailed review. We are delighted to hear that you enjoyed so many aspects of your stay, including our comfortable accommodations, well designed room layout, beautiful pool area, exceptional fitness facilities and the genuine friendliness of our team. It is especially rewarding to know that the thoughtful details in the room helped make your stay both relaxing and convenient. We also appreciate your honest feedback regarding your expectations of a luxury experience and our dining options. Guest insights like yours are invaluable as we continually strive to enhance the experience we offer. Thank you for recommending Grand Hyatt Vail Resort & Spa and for sharing that you would stay with us again. We truly value your feedback and look forward to welcoming you back to Vail for another memorable stay in the future. Warm Regards, Joanne
Family vacation to skiing experience
Great hotel, experience and friendly staff. Location was ideal adjacent to Gore Creek trail taking you on scenic walk, run, bike to Lionshead and Vail Village. Quaint area for relaxation during off season with good restaurants and shops.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Greetings from Grand Hyatt Vail, Thank you for sharing your feedback. We are delighted to hear that you had a great family ski vacation and enjoyed your stay with us. It is wonderful to know that our team provided friendly service and that the hotel helped create a memorable experience for your family. We are also pleased that our location along Gore Creek was a highlight, allowing you to easily enjoy the scenic trail and convenient access to Lionshead and Vail Village. We're glad you were able to experience the charm of the area, including the shops, restaurants, and relaxing atmosphere during the off-season. Creating a welcoming mountain retreat for our guests is something we take great pride in, and your kind comments are truly appreciated. Thank you for choosing to stay with us. We look forward to welcoming you and your family back to Vail for another exceptional mountain getaway. Safe and Happy Travels, Mike M.
Perfect Stay!
My 5-year-old and I stayed at the hotel for my older daughter's gymnastics competition. We have been to Vail before, but it was our first time at the Hyatt. I was really impressed by the hotel, including the staff's courtesy, the room, and especially the in-room dining. Truly one of the best French Onion soups I've ever had. The hotel is really warm, and both kids are excited and looking forward to coming back again soon. Thank you for a great experience!
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Good morning, thank you for sharing such a wonderful review! We’re delighted to hear that you and your children had such a memorable first stay at Grand Hyatt Vail. It’s wonderful to know that our courteous team, comfortable accommodations, and especially our in-room dining made such a positive impression. We’re thrilled that the French Onion soup was a standout and that your family is already looking forward to returning. We can’t wait to welcome you all back to Vail! Warm regards, Monty
Stay somewhee else in Vail until they can train and trust their employees
I would like the general manager to call me. Overall experience was some of the worst I've ever had...and I have been going to this resort since it was Vail Cascade...at least 20 years. 1. I have YET to hear back from Weston on my pearl earrings. 2. I was NOT told the parking rate and yet was charged $150. 3. Asked for a balcony...was not assigned one and then put in one with the absolute WORST view overlooking cars and a tent...tons of freeway noise. 3. Attitude of front desk worst in the business ( and no consistent message to the guests)....except for Kim, she was outstanding. 4. Service at pool, poor at best. 5. What exactly does a daily $60 resort fee get you when you are already paying $50 a day for SELF parking!!?? I travel about a week out of every month and this was by far the worst experience...and that was over TWO stays at the resort in two weeks.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Dear aepolka, Thank you for taking the time to share your feedback. We are truly sorry to learn that your recent experiences did not meet your expectations, especially given your long history with our resort over the past 20 years. We understand your frustration regarding the lack of follow-up concerning your lost earrings, the parking charges, the room assignment and view, inconsistencies in communication, the service you received at the pool, and the value of the resort fee. We also regret that these concerns were compounded over two separate stays. That said, we are grateful for your recognition of Kim at the front desk. We will be sure to share your kind comments with her, as she will be pleased to know she made a positive impact during your visit. We would appreciate the opportunity to review your concerns further and connect you with the appropriate leadership team. Please contact us at propertyreviews@hyatt.com with your contact information and stay details so we can investigate your experience and follow up accordingly. Thank you again for bringing these matters to our attention. We value your loyalty over the years and hope to have the opportunity to restore your confidence in our resort. Kind regards, Tonya
Perfect wedding
We had my daughter's wedding reception and welcome party there and it was amazing! Everyone was so friendly and helpful. The property is beautiful and so many amenities. Highly recommend!
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Greetings LightPacker713045, Thank you for taking the time to share your feedback regarding your stay at Grand Hyatt Vail Resort and Spa. We're honored that you chose our resort to host such a special occasion as your daughter's wedding reception and welcome party. It is truly wonderful to hear that the celebrations were amazing and that our team helped create a memorable experience for you, your family, and your guests. We're delighted that you found our staff friendly and helpful throughout the event and that you enjoyed the beauty of the property and its many amenities. Providing exceptional hospitality and creating unforgettable moments for life's most important occasions is something we take great pride in. Thank you for your kind recommendation and for choosing Grand Hyatt Vail Resort and Spa for this meaningful celebration. We truly appreciate your feedback and look forward to welcoming you back for many more special memories in the future. Best,
Nice hotel but bring a truckload of money if you want to eat
Great hotel but prepare to spend a lot of money to eat there. The hotel is beautiful, although some of the carpets have seen better days and should be replaced, specifically the elevators and carpets in the hallways. The food leaves a bit to be desired, as they screwed up my breakfast which needed to be gluten free. They brought wheat toast on top of the eggs despite telling the server, and you cannot just remove the bread and eat it. Also, small portions and so expensive! Also bought 2 tiny smoothies for my grandkids…like a 6 ounce cup, and that totaled $27 omg! Expect to pay super high prices for everything, like $7 for the bottled water in the room. I guess Vail caters to the super rich and not us regular folks.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Hello Steve L, Thank you for your detailed feedback. We're pleased to hear that you found the hotel beautiful and enjoyed your overall stay. We also appreciate your comments regarding the condition of the carpets, as maintaining our facilities to the highest standards is important to us. We're especially sorry to hear about your dining experience. We understand the seriousness of dietary restrictions and regret that your gluten-free request was not handled properly. We also apologize that the food quality, portion sizes, and pricing did not meet your expectations. We value your candid feedback regarding the overall value of your stay, as it helps us identify opportunities to improve. Thank you for taking the time to share your experience, and we hope to have the opportunity to provide a better experience in the future. Best regards, Toya O
Beautiful hotel and wonderful staff
Beautiful location. The pool is a perfect temperature to lounge in with a great view. The cold plunges and saunas are a nice new addition from last summer. They also added an arcade room that has a lot to offer.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Greetings Holly P, Thank you for sharing your experience at Grand Hyatt Vail. We are delighted to hear that you enjoyed our beautiful mountain setting and the stunning views from the pool. It's wonderful to know that the pool provided the perfect place to relax and take in the surroundings. We are also pleased that you enjoyed the newer amenities, including the cold plunges, saunas, and arcade room. Enhancing the guest experience with thoughtful additions and activities for all ages is something we are passionate about, and it's rewarding to hear that these features added to your stay. Thank you for your kind feedback and for choosing Grand Hyatt Vail. We truly appreciate your support and look forward to welcoming you back for another memorable mountain getaway in the future. Best,
Worst Customer Serviceever in nearly 2,000 Hyatt Nights
I have stayed nearly 2,000 nights in a Hyatt Hotel (Lifetime Globalist) worldwide and have never had a worse experience in any Hyatt property. When I asked for a front desk manager's assistance the manager, Victoria, said she "was in-charge and no one else could help me." Of all of the employees I dealt with only the Valets were courteous and respectful. Even the General Manager, Fernando, was dismissive and disrespetful. Based upon the level of service alone, I recommend staying ANYWHERE else rather than this property!
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Hello FarAway24785681123, Thank you for sharing your feedback. We are sincerely sorry to learn that this was your experience, especially as a valued Lifetime Globalist with nearly 2,000 nights stayed at Hyatt properties around the world. We understand how disappointing it is when service falls short of expectations, particularly when seeking assistance with a concern. We regret that your interactions with hotel leadership left you feeling unheard, dismissed, and unsupported. Providing respectful, professional, and solution-oriented service is a fundamental part of hospitality, and we are sorry that this was not reflected during your stay. At the same time, we appreciate your recognition of our valet team. We are pleased to hear that they were courteous and respectful, and we will be sure to share your kind comments with them. We take feedback such as yours very seriously, particularly from a long-standing and loyal Hyatt guest. We would welcome the opportunity to learn more about your experience. Please contact us at propertyreviews@hyatt.com with your stay details so our team can review your concerns further. Thank you for taking the time to provide your candid feedback. We appreciate your loyalty to Hyatt and regret that this stay did not reflect the level of service you have come to expect. Best regards, Toya O
Perfect additon to our roadtrip through CO
This resort was perfect from check in to check out. It was so simple to get to Vail Village with their complimentary shuttle. Their pool deck was picture perfect with a back drop of a mountain scene
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Dear Jaime H, Thank you for your wonderful review! We are delighted to hear that your experience was exceptional from check-in to check-out. It's great to know that our complimentary shuttle made getting to and from Vail Village convenient and stress-free. We're also thrilled that you enjoyed our pool deck and the beautiful mountain views that make our resort such a special destination. We truly appreciate your kind feedback and are pleased that your stay was such a memorable one. Thank you for choosing to stay with us, and we look forward to welcoming you back for another perfect mountain getaway in the future! Kind regards, Tonya
Nice stay at the Grand Hyatt Vail
The property is large but the location, grounds, atmosphere and decor is very nice, rooms were big and nicely appointed, very clean property and very quiet given the size of the hotel grounds. Great service from staff and was pleasantly surprised at how pleased we were with our overall experience.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Craig G, Thank you for sharing your wonderful feedback about your stay at Grand Hyatt Vail. We are delighted to hear that you enjoyed our beautiful location, grounds, atmosphere, and décor, and that you found your room spacious, comfortable, and well-appointed. It is especially rewarding to know that our team's service helped make your visit memorable. We take great pride in maintaining a clean and peaceful environment, and we are pleased that you were able to experience both the tranquility of the property and the high level of service we strive to provide. Your kind words and recommendation mean a great deal to us. We are thrilled that your overall experience exceeded expectations, and we look forward to welcoming you back for another exceptional stay in Vail. Tonia
Exceptional Vail Hotel
Great hotel experience. Clean, safe, with exceptional amenities. Really enjoyed the hot tubs, pool, cold plunge, conference facilities, and the bar/food. Friendly and professional staff. Excellent conference experience. Highly recommend. Pit Martin
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Pit M, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you had such a great experience with us and enjoyed our clean, safe environment and exceptional amenities. It's especially rewarding to know that you made the most of our hot tubs, pool, cold plunge, conference facilities, and bar and dining offerings. We are also thrilled that our friendly and professional team helped make your conference experience a success. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back for another outstanding stay in the future. Tonia
Amazing experience!
Amazing experience at this amazing hotel! The staff was so friendly and welcoming! Located at an amazing location where you can walk right out and access a trail! Room felt very luxurious! On site restaurants were so delicious! Definitely recommend staying here!
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Greetings Voyage34232571042, Thank you for your review. We are delighted to hear that you had an amazing experience at Grand Hyatt Vail. It is wonderful to know that our friendly and welcoming team helped make your stay so memorable. We are also pleased that you enjoyed our beautiful location, with convenient access to nearby trails and the natural beauty that makes Vail such a special destination. Hearing that you found your room luxurious and enjoyed the delicious offerings at our on-site restaurants is especially rewarding for our team. Your kind recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Feedback like yours serves as wonderful recognition for our colleagues who work hard every day to create exceptional stays for our guests. Thank you for choosing Grand Hyatt Vail. We look forward to welcoming you back for another unforgettable mountain getaway in the future. Best,
Heaven in the Mountains
The place is gorgeous, valet parking was great. The view was phenominal. The rooms are well appointed. All the staff was super friendly.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Dear N246QQcarolw, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay and appreciated our beautiful property, stunning views, and well-appointed accommodations. It's especially rewarding to know that our valet service and friendly team helped make your experience memorable. We take great pride in providing exceptional hospitality, and your kind words mean a lot to all of us. Thank you for choosing to stay with us. We look forward to welcoming you back for another outstanding visit soon. Kind regards, Tonya
Vail
Terrible management. Room not ready until 4:30 pm and caused late arrival for dinner event. The “guarantee “ room by 4:00 pm is a joke. Several people with reservations were turned away due to overselling hotel.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Dear Greg V, Thank you for sharing your experience. We sincerely apologize for the delay in having your room ready and for the impact it had on your plans, including your dinner event. We also understand how frustrating it must have been to witness other guests experiencing reservation issues. Providing a seamless arrival experience is important to us, and we regret that we did not meet your expectations during your stay. Your feedback regarding room readiness and reservation management has been shared with our leadership team for review. We would appreciate the opportunity to learn more about your experience and address your concerns directly. Please contact us at propertyreviews@hyatt.com with your stay details so that we may follow up with you personally. We value your feedback and hope to have the opportunity to restore your confidence in us. Kind regards, Tonya
Vail Escape
Great quick trip to Vail. Such great service and beauty on the river. The room was comfortable with a huge balcony. Loved a mountain view. The pool area was gorgeous and overlooks the creek. Free shuttle to the village was prompt and convenient.
Hyatt Hotels and Resorts, General Manager at Grand Hyatt Vail Resort and Spa, responded to this review
Good evening, thank you for your wonderful feedback! We are delighted to hear you enjoyed your Vail getaway and appreciated our beautiful riverside setting, comfortable accommodations, and spacious balcony with mountain views. It’s especially rewarding to know the pool area and complimentary shuttle helped make your stay even more enjoyable. We truly appreciate your kind words and look forward to welcoming you back to Grand Hyatt Vail for another memorable mountain escape. Warm regards, Monty
Showing 20 reviews since July 25, 2026.