FAQs

Our multilingual staff speak languages including English, Bahasa, Japanese and Mandarin.

Yes, adapters are available. Kindly contact our Communication Center or approach the Front Desk. Housekeeping will deliver an adapter to your room, subject to availability. Please note that our electrical system operates on 220V.

Complimentary Wi-Fi is available in all guest rooms and public areas for your convenience.

We’re sorry, but pets are not permitted within the resort premises and ITDC area.

Yes, we offer a Toddler Club for children aged 0 to 3, which requires the presence of a parent or nanny at all times. For older children aged 3 to 12, our Kids' Club provides up to 2 hours of complimentary supervised activities each day. Babysitting services are also available upon request, for an additional fee.

Yes, our restaurant offers a selection of vegan and gluten-free dishes. Please feel free to ask our team for recommendations or highlights from the menu.

Outside food is permitted in guest rooms only. Kindly note that it is not allowed in the property's public areas.

While we do not have a dedicated business center, complimentary black-and-white printing (up to 5 pages) and Wi-Fi are available. For assistance, please contact the Front Desk.

Yes, we provide cribs and extra beds upon request, subject to availability and depending on the room category.

Yes, we offer both rollaway beds and sofa beds. Rooms with sofa beds can be selected at the time of booking, while rollaway beds are available upon request and subject to availability in specific room categories.

All our rooms are non-smoking. However, smoking is permitted in the designated balcony area of your room. Please note that a cleaning fee of $150++ will apply if smoking occurs inside the room.

We are located approximately 13 kilometers from Ngurah Rai International Airport, just a 20-minute drive away.

Yes, we offer shuttle service to and from the airport for an additional fee. Advance booking is recommended. For assistance, please contact the Front Desk.

Taxis are readily available just steps from our entrance. Additionally, a bus stop is conveniently located within a 5-minute walk from the resort.

Many of the city's top attractions; such as Bali Collection Shopping Center, Museum Pasifika, Peninsula Island, and Garuda Wisnu Kencana Cultural Park are located within a short walking or driving distance from the resort.

Yes, we provide complimentary on-site parking for all our guests.

Connecting rooms are available upon request. To reserve one, please contact our Reservations Team in advance to check availability and indicate your preference for connecting rooms.

Yes, our outlets offer kid-friendly meal options, including child-sized portions to suit younger guests.

Yes, we offer 24 versatile meeting venues to suit a wide range of events. Our dedicated event planning team provides comprehensive, end-to-end support including venue setup, décor, audiovisual and technical equipment, high-speed Wi-Fi, and customized catering and dining menus. We also offer guest accommodations with 636 rooms, including suites and villas.

Please share your specific requirements with us so we can tailor the experience to your needs.

Yes, our hotel is fully designed with accessibility in mind. We offer ramps, elevators, and accessible rooms equipped with features such as wider doorways and adapted bathrooms for wheelchair users. Additionally, buggy services are available to assist guests in navigating the expansive resort grounds.

Yes, we offer luggage storage both before check-in and after check-out for your convenience.

Early check-in may be available upon request and is subject to availability. Late check-out is available for an additional fee and is subject to availability. To request a late check-out, please contact the hotel in advance or inquire at check-in to make arrangements.

While we do not offer express check-out, guests are welcome to settle their bill up to one hour before departure. After that, any additional charges can be paid directly at the respective outlet using cash or card.

We have a strict no-smoking policy in all guest rooms, which are entirely smoke-free. A penalty of $150++ applies for any violations. Smoking is permitted only in designated outdoor areas within the hotel premises.

Lost items are recorded and stored securely. If you've misplaced something, please contact our Communication Center or approach the Front Desk with a description of the item, your room number, and the date of loss. Items that remain unclaimed for over one month will be subject to disposal. Please note that we offer standard storage only and do not provide specialized facilities for storing lost items.