IMPORTANT NOTICE
AO Spa & Club welcomes guests back with strengthened hygiene measures. Following Hyatt’s Global Care & Cleanliness Commitment, we have implemented new precautionary steps to further enhance the safety and peace of mind of our guests and colleagues.
Facility usage may be limited to maintain safe social distancing during more crowded times. Please note that access to fitness center, swimming pool and spa treatments may not be available due to capacity limitations.
[Notice of Temporary Closure of Fitness Center and Acquatic Facilities Due to Maintenance]
Due to maintenance of acquatic facilities, please note the following closure periods. Complimentary usage of a partner facility can be arranged during the closure. Please ask our Spa Hosts for more information. We apologize for any inconvenience this may cause and we kindly ask for your understanding.
Monday 6th February, 2023
Swimming pool, whirlpool bath, floating jet pool, carbonated pool : Closed all day
Tuesday 7th February, 2023
Swimming pool, whirlpool bath, floating jet pool, carbonated pool : Closed all day
Wednesday 8th February, 2023
Swimming pool : Open (12:00 - 22:00)
Whirlpool bath, floating jet pool, carbonated pool : Open (6:30 - 22:00)
[Treatment & Fitness Plan]
We are now offering a special plan where you can book a spa treatment together with a personal training or swimming lesson as a package and enjoy free use of the fitness center, pool, carbonated pool, and other facilities (normally priced at JPY 11,000). Enjoy a relaxing spa treatment by an experienced therapist combined with a personal training session by a professional trainer, and full use of the fitness center and pool facilities.
[Personal Training / Swimming Lesson Price List]
30 min. : JPY 6,600 / 60 min : JPY 13,200
※The prices listed (tax included) are subject to a 15% service charge.
※When booking a treatment, please mention your interest in the [Treatment & Fitness Plan].
January 4 (Wednesday) – March 31 (Friday), 2023
[Trial Memberships]
We are offering 1 month trial membership until 31 March 2023. Please enquire the AO Spa & Club directly at 03-6830-7735 or aospaandclub@andaz.com for more details.
[Regarding pool usage]
To maintain safe social distancing, we limit the number of guests who may use the swimming pool. On weekends and public holidays, guests may use the pool up to once per day, for a maximum of 30 minutes during busy times. Please note that access to the pool may not be available due to capacity limitations. Advanced reservations are recommended, please contact AO Spa & Club for more details.
[Regarding tatoos]
Please understand that persons with visible tattoos may be asked to cover up or prohibited from accessing AO Spa facility if the tattoos be deemed to cause offense or are extensive in size. For your convenience, rash guards are available with our compliments at the reception.
[Request to guests]
●Please refrain from using spa facilities if you are feeling unwell, have a fever of 37.5 degrees Celsius or higher or are experiencing any respiratory symptoms (difficulty breathing, cough, sore throat, runny nose, etc.).
●We kindly request that all guests arriving in Japan from overseas complete the government-mandated procedures as well as contacting the hotel in advance so we may further assist. Please visit the Japan Government’s Official Website for the latest quarantine guidelines before making reservations and traveling.
[As a further precaution, we have implemented the following hygiene measures]
●Increased disinfection and cleaning of AO Spa & Club facilities
●Sanitization of treatment rooms and tools under UV light after each use
●Installation of hand sanitizer in various locations around the building
●Thorough temperature check and wellness check for all employees
●Use of mask and hand sanitizer by all associates
●Maintenance of safe social distancing by limiting number of guests in the facilities
●Increased ventilation; cycling outside air through air conditioning system and regular ventilation through open windows
For any further inquiries, please contact the AO Spa & Club directly at 03-6830‐7735.
Relaxation awaits you at Andaz Tokyo
An urban retreat nestled in the heart of the city, AO Spa invites you to mix, blend, and entwine the purest elements of Japan with the latest in high-performance ingredients and techniques for an entirely new spa experience.