IMPORTANT NOTICE
AO Spa & Club welcomes guests back with strengthened hygiene measures. Following Hyatt’s Global Care & Cleanliness Commitment, we have implemented new precautionary steps to further enhance the safety and peace of mind of our guests and colleagues.
Facility usage may be limited to maintain safe social distancing during more crowded times. Please note that access to fitness center, swimming pool and spa treatments may not be available due to capacity limitations.
[Regarding pool usage]
To maintain safe social distancing, we limit the number of guests who may use the swimming pool. On weekends and public holidays, guests may use the pool up to once per day, for a maximum of 30 minutes during busy times. Please note that access to the pool may not be available due to capacity limitations. Advanced reservations are recommended, please contact AO Spa & Club for more details.
[Regarding tatoos]
Please understand that persons with visible tattoos may be asked to cover up or prohibited from accessing AO Spa facility if the tattoos be deemed to cause offense or are extensive in size. For your convenience, rash guards are available with our compliments at the reception.
[Request to guests]
●A mandatory temperature check is required when entering the hotel and the spa reception on the 37th floor.
Please refrain from using spa facilities if you are feeling unwell, have a fever of 37.5 degrees Celsius or higher or are experiencing any respiratory symptoms (difficulty breathing, cough, sore throat, runny nose, etc.).
●Please sanitize your hands upon entering the hotel and the 37th floor spa reception.
●Face masks or neck gaitors are required within all facilities, including the poolside.
●We kindly request that all guests arriving in Japan from overseas complete the government-mandated procedures as well as contacting the hotel in advance so we may further assist. Please visit the Japan Government’s Official Website for the latest quarantine guidelines before making reservations and traveling.
[As a further precaution, we have implemented the following hygiene measures]
●Increased disinfection and cleaning of AO Spa & Club facilities
●Sanitization of treatment rooms and tools under UV light after each use
●Installation of hand sanitizer in various locations around the building
●Thorough temperature check and wellness check for all employees
●Use of mask and hand sanitizer by all associates
●Maintenance of safe social distancing by limiting number of guests in the facilities
●Increased ventilation; cycling outside air through air conditioning system and regular ventilation through open windows
For any further inquiries, please contact the AO Spa & Club directly at 03-6830‐7735.
Relaxation awaits you at Andaz Tokyo
An urban retreat nestled in the heart of the city, AO Spa invites you to mix, blend, and entwine the purest elements of Japan with the latest in high-performance ingredients and techniques for an entirely new spa experience.