World of Hyatt

Reviews

4.5/5

Filters

World of Hyatt at its Best!

Comfortable, clean, attention to details and best of all, great accessibility! It’s rare to find such a hotel with enormous room space in Tokyo, Japan. Conveniently served by 2 lines namely the Hibiya and Ginza rail. ...

November 2023|Synnus7

Would come back again

This is my second stay at Andaz Tokyo. The service is top notch as always. The staff team respond to all my requests very promptly. The breakfast buffet has a wide selection with high quality food. The room is spacious and the view is amazing. Would definitely stay here again....

November 2023|maigewitter5

Another great stay

Always a pleasure to stay here, Came for a week long vacation, Room was upgraded to a Tokyo tower view room. Hotel service is always on point. There are 2 subway lines near by, the HIbiya line and Ginza line. Hotel is quiet but also easy to navigate to other parts of Tokyo. ...

November 2023|wdywtgt

Excellent location for a perfect vacation trip.

Overall an excellent stay. The location is perfectly located near Toronoman station. I love how clean it looks here. Definitely deserves the 5 star service from check in process to check out. Rooms look super clean! ...

October 2023|aznmaestro007

Great city property

Our family really enjoyed our stay at Andaz Tokyo! As a globalist, I was upgraded to a sky suite which was a generous 1345 SF. There are lots of nice little touches at the hotel from robes for kids to a nice, spacious lounge always full of some type of fruit and snack. The restaurant serves a wonder...

Read More
September 2023|lifeslittleluxuries

Great hotel with the best hotel staff

Andaz Tokyo is a very luxurious property with a very warm and friendly atmosphere. All the hotel staff we worked with are very accommodating. It’s a plus being close to great restaurant, cafe and walking distance from 2 tokyo metro lines. Will definitely stay here again on our next Tokyo adventure....

August 2023|VictorfromCatL

Fabulous hotel in central Tokyo

From the concierge support that we received before arrival (who knew high-end restaurant bookings in Tokyo were so hard to manage on your own), to every single member of staff onsite we received attentive, helpful and personal service. the hotel is stylishly decorated (seemingly very new and sparkli...

Read More
August 2023|Amanda S

Hands down the best hotel in Tokyo

We visit Tokyo several times a year, and the Andaz is hands down the best hotel in our opinion. The building and rooms themselves are amazing and beautiful. Large rooms with fantastic amenities. The building is located and connected to the tunnel right in between Hibiya and Ginza lines, so getting a...

Read More
August 2023|Geoffrey T

Tokyo trip

It was one of the nice it experience in staying in ANdAZ hotel Tokyo ,we have enjoyed the hospitality and the help we got from all the staff. Thanks ANdaz Tokyo staff and management for the wonderful stay we had ....

July 2023|Maliknajim

Flawless

The right place to stay in Tokyo! We'll be back soon! The location is just perfect, the building and surroundings are amazing! The hotel stands at 50th Floor which makes any room a great view! Great choice!...

July 2023|AngelinaLand23

Excellent

Mentioned already. Only regarding food i suggested few items from where any 1 atleast should be there in breakfast for we Indians. As a tourist we can expect only this things from you as there were kids also and mainly they face problem in having foods....

July 2023|rkp1710

Tranquil and Luxurious

We loved the clean and spare decor of the room, and the bath and shower were wonderful. Excellent water pressure. Everything was clean and well maintained. On the night that we stayed, the Happy Hour in the lobby offered wine, beer, homemade potato chips, pickled cucumbers, and mini fruit-and-cream ...

Read More
July 2023|pmirandacsg

Best hotel in Tokyo area!

Family and I loved this hotel. Everything was perfect, from check-in to checkout! We will definitely be back. Great customer service. Absolutely no complaints. We loved the vibe and restaurants that the hotel had to offer. ...

July 2023|traveler123X4653JS

Amazing hotel with awesome breakfast

Superb hotel with friendly and helpful staff who assisted us with making reservations before we arrived. The breakfast is the best part and is the best buffet we’ve ever had! Highly recommend the breakfast. The rooms are clean and offer a beautiful view. The only downside is it’s location as it’s ve...

Read More
July 2023|Tiffany D

Amazing and made Tokyo visit a joy

We absolutely lived this hotel, central, views and the staff are very helpful! There is a great breakfast buffet as well as evening happy hour. We also spent time in the gym and pool in between tours - highly recommend and can’t wait to go back! ...

June 2023|taramarieryan

Bang for the Buck

We were on the 50th floor of the 51 story Mori Tower. The panoramic view of Tokyo was spectacular. We had the best American style breakfast we ever had in Japan. Lot's of wonderful options, plus the view. Quickest room service we've ever had anywhere. This was our third trip to Japan....

June 2023|Frank M

Outstanding

This was the best possible hotel experience we’ve ever had. My family was so sad to leave, and we cannot wait to return. This hotel outshines other similar hotels with their level of attention to detail. I have to give a special shout-out to Frosty in the Tavern restaurant, who made every morning br...

Read More
June 2023|kaylaaroca

An Amazing experience

Andaz lives true to its name and reputation. The checkin and checkout process was extremely seamless, the staff was very very courteous and went out of their way to make me comfortable. The happy hour at the lobby level is a unique feature. Loved the live performances. I will definitely come back ag...

Read More
May 2023|ypathak2023

Great service, delicious breakfast

I have almost 100% perfect stay at Andaz Tokyo Toranomon Hills, I especially want to thank Mai Ito's wonderful service and the warm welcome card from the GM Guillaume Paupy. All staff are friendly with smile on their face and happy to help if you need any assistance. I will definitely stay at Andaz ...

Read More
May 2023|Chang20230505

Queer Family Urban Oasis

Andaz Tōkyō is an urban oasis that celebrates and welcomes diverse families from the LGBTQ+ community. Pronouns on point without skipping a beat. Safe and serene lofted above Tōkyō Tower with one of Tōkyō’s best breakfast buffets. Easy and fast transport via taxi or subway to anywhere across the vas...

Read More
May 2023|Seaside55378238099

awsome stay

good stay at the hotel, very plush. everything is very new and staff is really helpful. Breakfast is very good and the quality of the buffet is excellent. Chef was able to cook special omlette for me which is a major plus....

May 2023|Kwang2013

Another amazing stay

Stayed for one night. Was promptly upgraded to a king view deluxe room with an amazing view of the Tokyo tower from a standard room. Breakfast included as a Globalist benefit was very delicious. The location worked out great, close to areas i needed to visit. Definitely coming back next time in Toky...

Read More
April 2023|wdywtgt

Top hotel at Tokyo

We enjoy Andaz Tokyo so much and this is our 2nd visit within six months. Modern rooms, convenient location, beautiful city views - especially the Tokyo tower view, nice breakfast, and most importantly the friendly and super helpful hotel staff who takes care of us to make our trip wonderful!...

April 2023|T8473DGmatth

Andaz Tokyo is the very best!

Truly exceptional service on every level!! They anticipate your needs like no other hotel has ever done. The design of the hotel itself is stunning. Japanese with a sexy, modern twist. Fabulous bars. Beautiful rooms. I stay here every time I come to Japan....

April 2023|R6619RUkaren

$$$ but worth it for a special occassion

This hotel was our last booked for our long-delayed due to COVID honeymoon and it was worth the splurge. The location is a bit far from what most would likely consider the more interesting Tokyo sights and sounds but getting anywhere by train in most of the city is still a snap and honestly we were ...

Read More
March 2023|Alexander R

Excellent hotel stay

A luxurious experience from the moment you enter the lobby. The rooms were exceptional and the beds were the best I slept on in Japan! An amazing stay. I would highly recommend staying in this hotel if you are in Tokyo....

March 2023|alisonwelchhawaii

Amazing Hotel, Amazing Restaurant

Andaz Tokyo Toranomon Hills is one of the best hotels I have been to. The facilities and amenities are great which is very typical of 5 star hotels in Tokyo. What sets it apart is the level of service and attention to detail. I stayed there for business and took my family with me which includes v...

Read More
March 2023|twindadasper

Tokyo's Best Hotel

I stayed at the Andaz just before COVID in 2020 and thought it an excellent hotel so I was very much looking forward to staying again for 4 nights as I did last week. I think the Andaz has improved and now when people talk about the best 5 star hotel in Tokyo, the Andaz must be very prominent in tha...

Read More
February 2023|DuncanF81

Best Hotel in Tokyo

This was my fourth Stay at the Andaz. Always delighted to come back. The rooms are fantastically functional. The views superb, excellent service, beautiful swimming pool and delicious breakfast. Great service overall and fantastically welcoming hotel....

February 2023|554pmb

great place to stay

My husband and I stay at the hotel for our anniversary. The hotel surprised us a bottle wine and a chocolate , the view from the room is spectacular, we will choose stay at Andaz hotel when we travel to Tokyo again. ...

February 2023|PamM20021

Excellent stay with my family

Stayed for a week, breakfast was excellent, staffs friendly and helpful. The only thing is concierge only come in after 11AM. We have to wait before we could get response from them. Otherwise their answer were fast. ...

January 2023|hktransplant

Top premium hotel in tokyo

Move over Park Hyatt (lost in translation hotel). Andaz is the "it" hotel in Tokyo. Awesome staff. Beautiful facilities. View of Tokyo Tower. Access to awesome restaurants and cafes next building. Valet was awesome as well. Taxis always waiting. Value > price....

January 2023|brandonkjo

Amazing stay at the Andaz Tokyo.

My wife and I had a wonderful 2 night stay at the Andaz Tokyo. First off, the room design is impeccable; from the large bathtub and shower, to the clean wooden line and the large wooden table that enhances the already amazing view, the room creates a zen like vibe that is conducive for a fun and r...

Read More
January 2023|Trojanfamily17

About as close to perfect as possible

I had two stays a week apart at the Andaz. We were on a special family trip with my family (2 adults, 2 young children) and my parents. I had booked the two rooms for my family and parents, and for both stays the staff had us located very close together on the same floor. The views over Tokyo are si...

Read More
January 2023|Jon S

Amazing hospitality and views

Along with the highly attentive staff, the views were amazing. From the 50th floor facing the bay, we had distant front row seats to Disneyland fireworks and the lively Tokyo lights every evening. Light sleepers may find the rooms a bit noisy at night with the sirens echoing through the hills. We ...

Read More
January 2023|Phil L

First class accommodations

It would be hard to find a better hotel experience. Location was great also. The views from the room were wonderful. We could see Tokyo Tower lit up at night. It is only about a fifteen minute walk. Parks and temples and restaurants nearby. The metro station is downstairs. Shops and post office and ...

Read More
January 2023|ge0andjeni

Fantastic night at Tokyo

Nice location, just next to the metro station newly opened Very kind concierge team and front desk Clean room Delicious breakfast and... gorgeous view of Tokyo tower from high floor We had wonderful time here...

December 2022|Paclitaxel

beyond expectations

I loved the room and the relaxed atmosphere of the hotel. Amazing facilities and very good amenities. Taxis always available on the spot which it makes easier to mi e e round considering the hotel is a little but isolated even though close to main spots. ...

December 2022|bmonguidi

New favorite for Tokyo

Stayed for 2 nights on my recent visit to Tokyo. Was proactively upgraded to a room with the tokyo tower view. The view alone makes this hotel one of my favorite hotels in Tokyo. The room was clean and everything functioning as expected. The breakfast in the terrace room was great. The location is p...

Read More
December 2022|wdywtgt

Grand

Grand experience but not convenient to major areas. Reception is on 51/F while rooms are 4x/F. The rooms are luxurious and there should be nice views from all rooms. Service was excellent throughout the stay....

December 2022|aaronng123

Perfection

Perfect service quality even in crazy busy weekend. Front desk manager is an angel. Concierge helped us to find a really lovely restaurant within very short notice of time. We really enjoyed the omakase. Will definitely come back!...

November 2022|Rufus L

Amazing place to stay in Tokyo

I wouldn’t hesitate to stay here again. It’s a beautiful hotel with great service in a very good location. Minutes from the Imperial Palace if you like going out for a scenic run. The gym and spa are really nice too. ...

November 2022|j2chan

exellence

the definition of pure excellence hospitality you can find in here. Especially with the concierge that's really helpful in assisting our needs from restaurants recommendation to finding out where to get goods that we're looking for up to help on purchasing it online! fyi, the location of the hotel i...

Read More
November 2022|emzadventure

JIMTOF Business trip November 2022

Stayed at the Andaz Tokyo for 3 nights whilst visiting the JIMTOF exhibition, very clean, great facilities, well located for visiting the JIMTOF show at Tokyo Big Sight. Views from the restaurant and roof top bar are spectacular....

November 2022|Peter S

Top Class Tokyo Hotel

Amazing hotel just disappointed there was no Japanese food available in restaurants or bar but service, spa, rooms and overall experience was top class. Have stayed in many hotels and this was the best apart from the food offering ...

November 2022|561gavinp

Exceptional Hotel

One of kind hotel and must stay when you visit Tokyo. Great view of the Tokyo Tower and high class hotel bar restaurant. Easy access to the subway however kind of confusing when exit and enter the building. ...

November 2022|l7758258

My experience at Andaz

I've stayed at this hotel twice, once in 2019 and in 2022. It was absolutely fantastic both time. It's beautiful hotel, friendly staff, good food and good location. I highly recommend it to anyone traveling to Tokyo....

November 2022|407murali

5 star experience

A great hotel that has excellent service, great amenities and beautiful rooms. Fully enjoyed the amazing service, great breakfast buffet (additional charge), as well as lounge drinks. The only negative point would be the distance to the metro stations including recent construction of the Toranomon ...

Read More
October 2022|532cathyl

Owner Response

Andaz Tokyo Toranomon Hills, Guest Services / Front Office at Andaz Tokyo Toranomon Hills, responded to this review

Dear 532cathyl, Thank you for your stay with us and I am glad you had a great experience. For your next stay, please use the underground passage that connects directly to the Hibiya Line (Toranomon Hills station) and Ginza Line (Toranomon Station). For shopping tips, do not hesitate to ask our Andaz Hosts. In the area we have both traditional shops/restaurants as well as modern complexes such as Toranomon Business Tower where you can enjoy various small izakaya at the Toranomon Yokocho. Ginza area is just 10 minutes by taxi or a couple of stops away by metro. Looking forward to welcoming you again. Kind regards, Guillaume Paupy General Manager Andaz Tokyo

It’s good, but I’d probably stay somewhere else next time

Great hotel but extremely pricey and not as close to public transportation (JR/Metro) as we thought as it requires abit of walking to get to Metro and if your group has a 1yr old and older parents probably not the best choice, but it is accessible for sure. No Breakfast included, which was a bummer ...

Read More
October 2022|Atomy Wayne Y

Owner Response

Andaz Tokyo Toranomon Hills, Guest Services / Front Office at Andaz Tokyo Toranomon Hills, responded to this review

Dear wyap1220, Thank you for your stay with us. I am glad to read that you had an overall good experience. However, we hope to make it an amazing experience on your next stay. To avoid disappointment, I recommend to choose a rate that has breakfast included. The hotel is connect with an underground passage to the Hibiya line (Toranomon Hills station) and Ginza line (Toranomon station). Please do not hesitate to ask our Andaz Hosts for directions at any time. We look forward to welcoming you again. Kind regards, Guillaume Paupy General Manager Andaz Tokyo

Great experience with wonderful staff.

The experience was great. I really like the style and vibe of Andaz. The room with Tokyo Tower view was astonishing. Everybody in the hotel that I encountered were super helpful. In terms of location, it is 5-7 min away from two Hibiya and Ginza lines and you could walk to the station via undergroun...

Read More
October 2022|Qian Y

Great Hotel

Beautiful Hotel in an excellent location. The breakfast was diverse and served in a well position room overseeing the City. An affable staff. Don't miss the lounge and the very good jazz music. Overall a great stay. Will definitely go back....

October 2022|Ronald C J

Owner Response

Andaz Tokyo Toranomon Hills, Guest Services / Front Office at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ronald C J, Thank you for staying with us and for this very positive feedback. It is our pleasure to hear that you had a great experience. From breakfast to the evening entertainment at The Tavern – Grill & Lounge, we are delighted you could fully enjoy our Andaz Tokyo experience. We look forward to welcoming you back. Kind regards, Guillaume Paupy General Manager Andaz Tokyo

Top of the line

It simply doesn't get better than this. Whether for business or leisure, The Andaz in Tokyo sets the bar. I look forward to the next time. The service is fast and on simple. The restaurant service and room service is impeccable. Beyond the service, enjoy perfected cuisine and immaculate stying ...

Read More
October 2022|kipp760

Great experience at Andaz Toranomon Hills

- Great location, close to Ginza and Shibuya using the subway lines - Fantastic very spacious rooms and bathrooms; High quality furnishings; Great views of the city - Rooftop bar has fantastic views - Subway station below the hotel building - Good coffee and food options within and outside the build...

Read More
October 2022|VikramSingapore

Awesome place to stay on business trip

Stayed here during business trip in Tokyo and had a pleasant experience. The check in process was smooth, service was great and friendly, room was spacious and clean with a nice huge bath tub. Love the view of the room as well, which was the sky tree tower....

September 2022|Stelliana S

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ms. Maria Stelliana, Thank you very much for visiting us again at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are delighted to hear that you were satisfied with our check in process and enjoyed the friendly service and guestroom facilities. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Guillaume Paupy General Manager Andaz Tokyo

Business Meeting

Such an amazing hotel with staff that are eager to make your stay pleasant. I ran a business meeting for 21 people, the hotel managed everything for us including fantastic meeting rooms with a wonderful view. Everything worked and ran to schedule. I had many international guests that gave wonde...

Read More
September 2022|Bluenamron

Andaz tokyo- fantastic hotel, great location

One of the best hotels I have stayed in, location is great, staff is really helpful. great food. Room is very well designed . Happy hours in the lobby every day is a good treat but the staff is just fantastic....

September 2022|nitinjaitly2022

Simple yet still captures feel of a luxury hotel

Truly one of the best hotels I've stayed at. The staff were quick to respond and very helpful and courteous during my stay. The room had an outstanding view and everything was clean and well kept. If you are a tourist, the location is not as ideal - mostly a business district, but it was near enoug...

Read More
August 2022|paulsY7843IC

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear paulsY7843IC, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo during this visit. We are delighted to hear your feedback, and are glad you enjoyed our service, and guestroom facilities. We appreciate your kind feedback, and will be sure to share it with our entire team here to help maintain our services. If you should require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to your next visit. Kind regards, Guillaume Paupy General Manager Andaz Tokyo

Weekday Excursion

Spent a night at the Andaz for my wifes birthday in the deluxe king bedroom with the tower view. Best experience ever. Japan looked amazing at night. Food was amazing taking note of my wife’s food allergies as well as great food recommendations....

August 2022|grijalvbag36

Best customer service! Beautiful Hotel.

Beautiful hotel. Great rooms with lovely bath tubs and bath salts, lovely views, nice fitness center and the best part the hotel staff couldn’t have been more accommodating! Wonderful breakfast as well....

August 2022|amehlman2022

Best WOH redemption

The Andaz is an amazing value. The service, property, and accommodations are pure class. The location is outstanding, especially with the new (2020) Toranomon station linked to the building with access to Hibiya and Ginza lines.The breakfast buffet and afternoon tea are excellent. If you are going t...

Read More
July 2022|tfadelta2k

Great Business Trip

Beautiful hotel with unbelievable service. From the gorgeous fixtures and light switches, to the breakfast and happy hour, everything was well thought out and well executed. Highest overall recommendation....

July 2022|W4360VUevan

Excellent stay

I stayed at the Hyatt Andaz for 4 nights. The hotel is very modern and comfortable. The rooms were decent sized by Tokyo standards and well stocked. I would highly recommend this hotel especially for business trips...

June 2022|330dhruvm

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear Dhruv M, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed our modern and comfortable atmosphere and the spacious guestrooms. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope to see you again soon. Kind regards, Guillaume Paupy General Manager Andaz Tokyo Toranomon Hills

World traveler W

Went for business and a bit of leisure. Great views, great service, great facility. Rooftop bar is terrific. Live music was a nice touch. Great location. Good gym. Great pool. I am sensitive to carpeting, and the hotel rooms do have carpeting, but most hotels do. ...

June 2022|wins2nfu

Warm hospitality

We pay for hospitality and comfy rather than fanciness. There are some hotels in resemble price zone in Tokyo. Some of them is fancier or more fabulous. But here, we can pay for hospitality and warmness of hotel. I stay here over 14days but every time feel comfortable rather than excitement. That’...

Read More
June 2022|imatsumoto

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear imatsumoto, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are delighted to hear you enjoyed our hospitality and warmness. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Guillaume Paupy General Manager Andaz Tokyo Toranomon Hills

Business Stay

Amazing facility, top of the pack in every way. The staff went out of the way to accommodate our needs for the Business Meeting. We had very senior leaders in town and they were super happy with the set up and options we were given. Very close to the Emperors Palace so some great walks available. ...

Read More
June 2022|fionahathaway

Lovely property, centrally located

The Andaz was among the nicest places I've stayed in the past ten years. Beautiful room with fabulous views, accommodating team, great food, and centrally located. From the excellent night's sleep in an extremely comfortable bed, to delicious breakfast, to ending our working evenings with a cocktai...

Read More
June 2022|heathersN1331PC

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear heathersN1331PC, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments. We are pleased to hear about your stay and are glad you enjoyed our facilities, views of the city, and our services. We will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Guillaume Paupy General Manager Andaz Tokyo

Tokyo Terrific

This hotel was everything and much more than expected. My room was outstanding and the staff couldn't have been nicer. The amenities are top notch. I have stayed at other 5-star hotels but this one is a step above the others....

June 2022|rmN8270MX

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear R M, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are pleased to hear about your stay with us, and are glad you enjoyed our comfortable service and hotel amenities. We appreciate your feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another relaxing stay. Kind regards, Guillaume Paupy General Manager Andaz Tokyo Toranomon Hills

great hotel

good view, cozy area and brilliant breakfast. roof top bar's BGM was noisy a little however beverage quality was very high. I think that restaurant is better than the bar. if your main purpose is staying in hotel, Andaz is one of the best hotel in Tokyo....

April 2022|yuh0422

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear yuh0422, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are pleased to hear about your stay and are glad you enjoyed our facility and breakfast. We apologize about the loud BGM at Rooftop Bar, and will be sure to share your experience and feedback with our entire team here to improve our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another memorable stay. Kind regards, Guillaume Paupy General Manager Andaz Tokyo Toranomon Hills

Best hotel in Tokyo.

After spent 6 days in the government’s account quarantine hotel, Andaz Tokyo gave me my life back. The staff is all friendly and the services were professional. Even though their main breakfast restaurant was closed for the latter half of my stay, their breakfast is still served as the top class i...

Read More
February 2022|kojifusaOxford

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dear kojifusaOxford, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your comments on TripAdvisor. We are delighted to hear about your stay with us, and are pleased to have met your expectations with our friendly service, breakfast and cleaning. We will be sure to share your experience and feedback with our entire team here to maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Alistair Minty Acting General Manager Andaz Tokyo

Amazing hospitality and stunning view

I had my wedding at Andaz! It was the best day ever and the best stay ever! The food is amazing, and everyone was so professional and kind. Not to mention the stunnig view! It is the best view in Tokyo! We were able to see both the sunrise and sunset. The view of sunset and Mt. Fuji was speechless! ...

Read More
December 2021|kirakirakureha

Owner Response

Andaz Tokyo Toranomon Hills, Guest Services / Front Office at Andaz Tokyo Toranomon Hills, responded to this review

Dear kirakirakureha, Thank you very much for celebrating your special day with us at Andaz Tokyo and for taking the time to share your comments on TripAdvisor. We are honored to have hosted your wedding as well as your family’s stay, and are delighted to hear you enjoyed the food, bath amenities and the views of Mt. Fuji from the hotel. We will be sure to share your experience and feedback with our entire team here to maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again for your anniversary. Kind regards, Alistair Minty Acting General Manager Andaz Tokyo

Luxury and beyond

I went for a girls trip and Andaz Tokyo is certainly the best place to stay! The location is convenient coz it’s half way to everything in Tokyo! The service is amazing! From the door man to house keeping to the waiters! I love how the waiters are very knowledgeable with their recommendations! Canno...

Read More
November 2021|careyw328

Owner Response

Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear careyw328, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted you chose to stay with us, and are pleased to have met your expectations with our friendly service and convenient location. We appreciate your feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again next month. Kind regards, Alistair Minty Acting General Manager Andaz Tokyo

Addition to my list of favorite hotels

Stayed for the first time at Andaz Tokyo. Staff were all welcoming and friendly which made us feel at home right away from check-in. Rooms were very clean, furniture, bed, the layout of the room - everything was comforting. It almost felt like I was back home....

July 2021|Kaori M

Owner Response

Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear fct2002, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are pleased to hear about your stay with us, and are glad you felt comfortable and at home in our guestrooms. We appreciate your feedback and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another relaxing stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

A great place.

This was a great hotel the staff was very professional and the building was well maintained. Their covid-19 policy's were easy to follow and understand. The pool was open but you had to make a reservation for it do to covid-19 but thats alright. Overall one of the best hotels I have stayed at....

April 2021|devinsaucerman

Owner Response

Andaz Tokyo Toranomon Hills, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear devinsaucerman , Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are pleased to hear about your stay and are glad you enjoyed the professional service and hotel facilities. We are committed to the health and safety of all our guests and colleagues, and we appreciate your understanding with adjustments we’ve made to our operations. We will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fabulous Hotel

If you like to feel Tokyo from above in a luxury environment with the fusion of Japanese style mixed with western you choose the right place. Staff was fabulous, extremely helpful and efficient. The room was so comfortable. As a world traveller I really enjoyed the bed, sheets, view, spacious shower...

Read More
February 2020|VeraHav

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear VeraHav, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed our modern Japanese décor, helpful staff and comfortable guestrooms. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing property

From the moment you step through the door you there is WOW factor. The reception area is classy and personal. Rooms had every thing you could wish for a very comfortable stay whether that be business or leisure. Loved the large bath tubs and included mini bar. There is complimentary wine between...

Read More
February 2020|Tracey G

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Tracey G, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed the comfortable guestrooms, nightly complimentary wine and canapes at Andaz Lounge and views of Mt. Fuji from your guestroom. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Good Location and Best Service

When I arrived, the professional staffs offered the best check in service. They are confident and professional. They also tried to do their best what I requested. Also, it is located on the best position to go any tokyo place....

February 2020|JKKwon

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear JKKwon, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed the helpful service and convenient location. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

A must stay hotel in Tokyo

Andaz Tokyo Toranomon probably the best hotel I stay in Tokyo so far, the hotel staff are all very nice and helpful. Highly recommend if fit your travel budget. The design is cool and the view from my room is perfect, no complaint and you will enjoy what you paid for....

February 2020|vickynhk

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear vickynhk, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed the friendly service, hotel design and views for the room. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

My favourite hotel in Tokyo

Very nice quiet area of Tokyo, what you need after a busy day around town. Amazing service as always! Many nice touch goodies and service around the hotel. If you have stayed at another Andaz before this probably be the best Andaz....

February 2020|KimJeam2

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Kim J, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed the friendly service and complimentary amenities at the lounge and in your guestroom. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Highriser Hotel with modern design and good service

The hotel lobby is on the 51. floor with best view. Modern and elegant interior design. The staff is very friendly, the checkin and out is very comfortable. The breakfast with high quality, and the Happy Hour is an enjoyment. You can find many good restaurants in the vicinity....

February 2020|Wei W

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Wei W, Thank you very much for visiting us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed the views, hotel design and friendly staff. We also pleased you enjoyed the breakfast and complimentary wine and canapes at Andaz Lounge. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope you are doing well and we look forward to welcoming you back in the future for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Awesome stay at Andaz Tokyo

We recently stayed at the Andaz Tokyo as part of a family trip to Japan .. great hotel , awesome rooms, facilities, amazing outlook from 50th floor rooms and probably the best service I’ve ever experienced in a hotel .. I’ll definitely be back when in Tokyo next ...

January 2020|MauriceExcursion6292

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear MauriceExcursion629209, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed the spacious guestrooms, panoramic views and helpful service. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you and your family back for another comfortable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Nice hotel

My second visit to Andaz. Everything is good, I even don’t want to try other hotels that are more expensive. I was very impressed by the tower view on my first visit, however, there’s a new building just built up in front of it, blocking the tower view....

January 2020|159lux

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear 159lux, Thank you very much for choosing to stay with us again at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear about your visit and are glad you enjoyed your second visit with us. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain and improve upon our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great tower view!

This is my second time here, everything’s good, superb tower view and nice staff. Rooms are big enough for group of 2, and there’s also light food serving at the lounge area in the morning, which is really sweet and thoughtful. ...

January 2020|Manyun D

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Manyun D, Thank you very much for visiting us again at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are delighted to hear about your visit and are glad you enjoyed the tower views, helpful staff and complimentary snacks and refreshments at Andaz Lounge. We also offer nighty wine and canapes in the evening, please feel free to join us on your next stay. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing property

Blown away by this hotel. Everything is thoughtful and immaculate - from the decor, the views spanning all of Tokyo, the gym / spa and the food. This is an awesome hotel that expresses the local culture in a luxurious way. You won’t regret staying here....

January 2020|travel2muchmp

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Michael P, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the modern Japanese décor, panoramic views and spa facilities. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Gorgeous hotel with top-notch service, and convenient location

I loved my stay at the Andaz Toranomon Hills. First off, the property is beautiful, located in Mori Tower. The room was large, comfortable, and very tastefully arranged. It had a commanding view of Tokyo (rooms are on the high 40s floor). Like all Andaz hotels I've stayed at, the location was conve...

Read More
December 2019|ELeeTA

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear ELeeTA, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the spacious guestrooms and panoramic views of Tokyo. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope to see you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Hard to top

This was my third stay in this property, and it remains my all-time favorite. The very spacious and modern standard rooms feel like a suite, and the views are absolutely incredible. It is definitely a bit pricey, and well beyond what I normally pay for room. However, the cavernous rooms and free f...

Read More
December 2019|downinit

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear downinit, Thank you very much for staying with us again at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are pleased you enjoyed the panoramic views, spacious guestrooms and complimentary snacks and beverages. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another relaxing stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

EXCELLENT

The service from the staff is OUTSTANDING. I highly recommend Andaz for not only how beautiful the hotel is but the view is amazing and the staff truly understands HOSPITALITY. I traveled with 3 of my close friends and we all were extremely happy with the food, service and atmosphere. This hotel i...

Read More
December 2019|Jonathan K

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jonathan K, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the modern Japanese design, dining experiences and warm service. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you and your friends for another memorable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fantastic Property

Not knowing what to expect since I wasn’t familiar with this property, I was completely and pleasantly surprised. Every about this hotel was perfect. I love how the hotel occupied the top 7 floors of this 52 story building and the reception desk was on the 51st floor with the rooms all located below...

Read More
December 2019|147gilberty

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Gilbert Y, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the views from The Tavern Lounge and Rooftop Bar. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope to see you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent stay yet again

Staff always took the initiative to make sure you feel comfortable and welcomed. A haven after a long day out. Pity the location is far from a main train station, else would be fantastic for families....

December 2019|sci10109

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Peter C, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are pleased to hear about your stay and are glad you enjoyed the welcoming service after a day of exploring the city. We are anticipating the opening of a new train station at Toranomon Hills later this year that will connect to the hotel, which will make travel with family more convenient. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Setting the Standard

Andaz Tokyo Toranomon Hills is the way Tokyo was meant to be experienced. With outstanding customer service, a private atmosphere, and quality facilities, I am honored to have stayed at this hotel. Travel to and from the hotel grounds is quick, convenient, and comfortable. The rooms provided are not...

Read More
November 2019|claytonduford

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear claytonduford, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed our convenient location, friendly service and dining experiences at the hotel. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We would look forward to welcoming you and your wife back for another comfortable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

A Gem in Tokyo

Andaz facilities and hospitality does not disappoint. Everything I expected from an AmEx Fine Hotels property. Views from the hotel are breathtaking. The staff pampered us as the service is impeccable. Highly recommend this property. ...

November 2019|alexlE5854DU

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Alex L, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad we met your expectations in regards to service, hotel design and views. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Probably top place to stay in Tokyo!

Top of range design and a total eye candy. We have enjoyed stayed at Andaz probably most out of many hotels we have stayed in Tokyo. Loved the idea of communal area for hotel guests. The view out of the rooms is unforgettable. ...

November 2019|Wander550569

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Wander550569, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the modern Japanese design of our spaces. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope to see you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Pritchard

Fantastic hotel, lovely food with plenary of choice. Friendly staff who couldn’t help enough. Easy access to tourist points within the city. Amazing views over Tokyo city. Great Spa with lots of treatments!...

October 2019|unison7

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear unison7, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed our restaurants, helpful service and views of the city. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope to see you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Probably the best hotel in Tokyo.

Actually - the best hotel in Tokyo. Everything works, everything is clean, the food is excellent, the staff amazing. The location is good as between Ginza and Roppongi. Everyone speaks perfect English of course. As you would expect from Hyatt - a top tier property (and i travel a lot)....

October 2019|519philippe

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear 519philippe, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the cuisine, friendly service and convenient location. Your comments are invaluable to us and we will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Top spot

The AndezTokyo was a relaxing high-end experience. The views,restaurant, food etc. we’re all outstanding. The room amenities were top notch and spacious The staff was very accommodating, courteous and helpful....

October 2019|Toni C

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear D C, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the views of the city, dining experiences and helpful service. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Unbelievable views

Andaz was our first stop in Tokyo. The view of the Tokyo Tower was breathtaking. The room and the bathroom were spotless, incredibly comfortable and functional. The attention to details was amazing. Definitely recommend it to everyone. ...

October 2019|mannershelen

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear mannershelen, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed our comfortable guestrooms and views of Tokyo Tower. Your comments are invaluable to us and we will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another comfortable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Japanese service and architecture at it best

My family of four stayed at the Andaz for four nights. The style is modern, tasteful and exceptional. The included ‘happy hour’ provides an impressive selection of wine, sake and food. Close to rail network. I look forward to staying here again....

October 2019|Rob J

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear robjessup, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed our modern Japanese design, relaxed atmosphere and nightly complimentary offerings at Andaz Lounge. Your comments are invaluable to us and we will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you and your family back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

A wonderful stay!

Great staff, good location-great rooms. From check in to check out the staff were friendly and helpful. The views are second ti none! roof top bar and has a non smoking area. breakfast buffet was spectacular ...

September 2019|islandtrainingso2019

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear islandtrainingso2019, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the convenient location, spacious guestrooms and views from the Rooftop Bar. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you here again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Hotel with a view

Wonderful location downtown. Incredibly helpful and friendly staff. The rooms were modern, user friendly and well maintained. The view was spectacular and conveniently within walking distance to shopping and site seeing downtown....

September 2019|Tom R

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Tom R, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed our convenient location, friendly service and modern Japanese hotel design. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Heaven

Just the most luxious, perfect hotel I've ever seen. Way above my budget, but it was beautiful. Architecture was exquiste, staff were overly helpful and polite, and the views of Tokyo tower were just the best....

September 2019|AndrewPPrice

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear AndrewPPrice, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed the modern Japanese design, friendly service and views of Tokyo Tower. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you here again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

I cannot speak more highly.

The hotel is amazing. The views fantastic and the staff could not do enough for you. They also sent me my passport and keys to the airport which I had left in the hotel safe. I called them and they quickly organized to have my passport delivered to the airport via taxi. ( yes, I know, who forget...

Read More
September 2019|Jason S

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jason362, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear you enjoyed your stay with us, and are pleased we were able to assist you with your personal belongings after check-out. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope to see you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Best value luxury hotel experience

The hotel was elegant, yet in a comforting way that made me feel at home and valued. The service was impeccable -- everyone was so friendly and so caring. From check in (where we could sit in the comfortable lounge while they could check us in as opposed to standing in front of the check out counter...

Read More
August 2019|Lathan L

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Lathan L, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your stay and are glad you enjoyed our relaxed style of check-in, warm service and décor of the guestroom and spa. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for another comfortable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing stay at a top quality hotel

Beautiful rooms and gorgeous views made our first visit to Tokyo that much more memorable. Hotel staff communicated well and were very helpful. Indoor pool and spa were picturesque and tranquil. Well worth the price. We will definitely come back!...

August 2019|johnfwong

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear johnfwong, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to hear about your first visit to Tokyo, and are glad you enjoyed our modern Japanese rooms, panoramic views of the city and pool at AO Spa. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope welcome you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Accessible ultimate luxury

The Andaz is a beautiful hotel in the heart of Tokyo yet outside of the frustrating bustle of the larger stations. Everything in our stay was perfect, including the lovely bespoke gift they were able to provide for my wife's 30th birthday. We will definitely stay here again....

August 2019|Alexander M

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Alexander M, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to hear about your stay and are glad you enjoyed our modern Japanese design, convenient location and personalized gift for your wife. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you both again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Perfect hotel for our family trip in Tokyo

At first we were skeptical about whether the Andaz Tokyo would be suitable for our family with 2 young kids. But now I am so glad we decided to stay at there as we had an amazing experience there. First, the check-in experience was so relaxing, we hopped off the car and our host immediately sat us ...

Read More
August 2019|foodmeister2017

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear foodmeister2017, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to have hosted you and your family and are glad you enjoyed our relaxed style of check-in, views of the city from the guestroom and child-friendly room amenities and cuisine options around the hotel. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you and your family back for another comfortable stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Best stay in Tokyo ever

We booked a deluxe tower view room but got upgraded to a suite. The view was absolutely amazing. the suite was beautifully designed and spacious. Staff were very welcoming. Definitely my best hotel experience in Tokyo ever. Highly recommend....

August 2019|883yuanyuanz

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Yuanyuan Z , Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to hear about your stay, and are glad you enjoyed our spacious suite room, modern design and friendly staff. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great Hotel in heart of downtown

Great hotel right in the middle of it all. Was able to catch subway or train service within walking distance. Although it was hot during my trip I was still able to catch a taxi and travel south of the hotel and then walk back about 1.5 miles and stop along the way to see several shrines very nice...

Read More
August 2019|Shane N

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Daydream420942, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to hear about your stay with us, and are glad you enjoyed our convenient location, historic neighborhood and views of the city. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We hope to see you again soon at Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Nik Le

I stay here every time I go to Tokyo and it the best hotel. It close to every place you need to go and the metro is a 5-10 minutes walk. There a lots of place to eat in Tokyo and it the top notch hotel. You don’t go wrong when you stay at Andaz ...

July 2019|nikoftime1

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear nikoftime1, Thank you very much for your wonderful comments and for visiting us again at Andaz Tokyo. We are honored to welcome you back to your home in Tokyo. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you again next time. Kind regards, Ross Cooper General Manager Andaz Tokyo

Gem in Tokyo

I stayed for four nights and the Andaz was top notch! Location is very convenient, the service is outstanding, the room was impeccable, the food was excellent. The staff could not be more friendly and helpful! Highly recommend this hotel and I will go back!...

July 2019|217russellk

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear 217russellk, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to hear about your stay, and are glad you enjoyed our convenient location, friendly service and hotel restaurants. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent stay at Andaz

Perfect location to explore Tokyo. Unique view from windows and room design. Free minibar softdrinks. Hotel is located at 47-51 floor of skyscraper. Very unusual and also friendly check in process, not at the reception but at separate table...

July 2019|571liudask

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Liudas K, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are pleased to hear about your stay with us, and are glad you enjoyed our relaxed check-in style and modern Japanese room design. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Very relaxing and enjoyable week- end spent at the Andaz Hotel in Tokyo

My husband and I spent our wedding anniversary this past weekend at the Andaz Hotel in Tokyo. We can highly recommend the hotel, stunning views of Tokyo, extremely helpful and attentive service personnel, great gym and pool and tasty breakfast the next morning. Highly enjoyable and just a very fun ...

Read More
July 2019|silkec648

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear silkec648, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to that you chose to celebrate your wedding anniversary with us, and are pleased you enjoyed the friendly service, facilities at AO Spa and views of the city. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

BEST EVER!!!

Absolutely beautiful rooms. The staff and location were perfect. Located near a JR Rail (4 blocks) and lots of local food. VERY safe and explorable area. The amenities and view were a huge surprise. So good ...

July 2019|MistaaBigg

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear MistaaBigg, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are pleased to hear about your stay, and are glad you enjoyed our modern Japanese rooms, hotel amenities and convenient location. We appreciate your comments and will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

The best Hyatt

I'm a globalist with Hyatt and this is by far (and away) the best Hyatt property in the world. Rooms are amazing..the atmosphere is relaxing, service second to none. If you are looking for a hotel in Japan ..this is a no brainer....

July 2019|ThisistheCHI

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear ThisistheCHI, Thank you very much for your wonderful comments and for staying with us at Andaz Tokyo. We are delighted to hear your positive feedback, and are pleased to have provided a relaxing and memorably visit. We appreciate your comments and will be sure to share with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Stunning Stay in Tokyo

Our stay at the Andaz Tokyo was absolutely amazing. The design and detail of the hotel and rooms were stunning and we felt completely relaxed. It felt intimate and exciting and represented a beautiful side of Tokyo. The guest room was beautiful and very comfortable! We were upgraded to a room with a...

Read More
July 2019|Ashley G

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear ashelayg, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to hear you enjoyed your time with us, and was able to experience the different areas of our hotel including the pool at AO Spa, Rooftop Bar and Pastry Shop. We appreciate your comments about brunch, and will be sure to share your feedback with Thomas, Mizuki and the rest of our team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Will not be disappointed

Well worth the price. Hands down the best value you will find for level of luxury and view and staff in all of Tokyo. Wished we stayed here our entire trip. Will absolutely stay here every time we return. ...

July 2019|Roam61823367838

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Roam61823367838, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are pleased to hear about your stay, and are glad you enjoyed the views and friendly service. We appreciate your feedback and will be sure to share it with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great hotel with wonderful views

Great hotel...wonderful service. Stunning views. Hotel rooms are on floors 47 through 50 of skyscraper...so views are all amazing. Coffee and some snacks are in lobby lounge. Wasn't happy with breakfast buffet, but that was only issue....

July 2019|Ronald M K

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ronald M K, Thank you very much for your kind comments and for visiting us at Andaz Tokyo. We are pleased to hear about your stay, and are glad you enjoyed the views and complimentary offerings at Andaz Lounge. We appreciate your comments regarding the breakfast buffet and will be sure to share your feedback with our entire team here to help improve our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

The most wonderful stay!

We booked award travel for this trip and it beyond exceeded my expectations. Our view of the Tokyo tower was insane and the blackout shades were so convenient. The amenities were amazing, lovely personal hot tub and a gorgeous spa/pool area. Negative reviewers are literally some of the most pretenti...

Read More
July 2019|Aruna2012

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Aruna2012, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are delighted to hear about your stay, and are glad you enjoyed the room views of Tokyo Tower, the hotel pool and complimentary wine and canapés at Andaz Lounge. We appreciate your comments will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andamazing

The hotel is gorgeous and caters well to both business and family. We were there with both. The only drawback is that there are not a lot of places to eat within a short walk of the hotel, and a lot of places open late in the morning. The pool is gorgeous and is mainly for lap swimming. There is a...

Read More
June 2019|sam-br

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Sam, Thank you very much for your kind comments and for visiting us at Andaz Tokyo. We are pleased to hear you enjoyed your stay, and that we were able to cater to both your business and family needs. We will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you and your family back for another comfortable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Outstanding in all areas

I want to move in. This was a perfect hotel for someone who has just arrived in Tokyo. The design is sleek and well organized and the services were bar none. The amenities exceeded expectations even for Asia! ...

June 2019|tracyunc

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear tracyunc, Thank you very much for your wonderful comments and for visiting us at Andaz Tokyo. We are pleased to hear about your stay, and are glad you enjoyed the modern Japanese design, friendly service and amenities around the hotel. We will be sure to share your feedback with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you again for a stay in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

One of the best hotels overall in Tokyo

I stay here about 6-8 days every month for a good reason. It’s a home away from home for me. You’ll get what you expect from a luxury hotel. Staff are nice. Service is excellent, and the rooms are always in the same excellent condition...

June 2019|Daniel K

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Daniel K, Thank you very much for your wonderful comments and for continuing to return to us at Andaz Tokyo. We are delighted to hear we have become your home away from home, and are happy to continue to meet your expectations with the rooms and service. We will be sure to share your kind comments with our team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you home again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz Tokyo is my favorite hotel

We have stayed at this hotel 3 years in a row . Every-time we debate on weather we should try a new hotel but we just love it so much that we always end up staying there . I think it has the best view of Tokyo since all the rooms are above the 47th floor. The hotel looks brand new and everything is ...

Read More
May 2019|Vacation02432339920

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Vacation02432339920, Thank you very much for your wonderful comments and for continuing to stay with us at Andaz Tokyo. We are honored that you have chosen to return again, and are pleased to be your home away from home in Tokyo. We will be sure to share your kind comments with all of our staff here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful hotel well located

This was my first stay at the Andaz Tokyo. Three hotel is well located, very clean and the gym was the best I have experienced in a hotel in Tokyo. Afternoon happy hour is a very nice touch when returning to the hotel. I will certainly return....

May 2019|gregcmo

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear gregcm, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear you enjoyed your visit, including our convenient location, gym and complimentary wine and canapés in the evening. We appreciate your feedback and will be sure to share with our team here. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Dual Purpose Trip (Work and Pleasure)

This was our second time staying at the hotel (2018 and 2019). We came back because of the staff and how sweet they were to my daughter. They did not disappoint the second time around. My daughter looked forward to saying hi to the "ladies" each morning. They got to know her, made her feel at home, ...

Read More
May 2019|Scott P

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear spenquejr, Thank you very much for your wonderful comments and for choosing to stay with us again at Andaz Tokyo. We are pleased to welcome you and your family back, and are delighted to hear about your second memorable stay. We are honored that you have made us your home away from home and will be sure to share your kind comments with all of our staff here. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you and your family back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Worth the money!

Fabulous location. Wonderful building with many restaurants and areas to explore on the property. Close to train station. Great experience. Staff is VERY helpful. Our son was sick while visiting and they were able to help us get him to an English speaking clinic nearby....

May 2019|Richard V

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Richard V, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear about your experience, and are pleased you enjoyed the convenient location and proximity to restaurants and the train station, We are especially glad we were able to help your son get the medical attention he needed during his stay with us. Your feedback is invaluable to us, and we will make sure to share your comments with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. We look forward to welcoming you and your family back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Wonderful hotel

Highly recommended. Location of the hotel is perfect, the rooms and bathrooms are big with a magnificent view. The breakfasts are the best in Tokyo, a wide range of food, fruits and beverages. Besides, at 17-00 near the reception you can always find a table with different fruites, canapes and vines...

Read More
May 2019|NathalieMoscow

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear NathalieMoscow, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear about your stay, and are glad you enjoyed the convenient location, spacious guestroom and views of the city. We are also pleased you enjoyed the breakfast buffet at The Tavern - Grill & Lounge, as well as our nightly complimentary offerings of wine and canapes at Andaz Lounge. We appreciate your feedback and will be sure to share your comments with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz the awesome!!

A fantastic hotel with great facilities, staff and location. A must if visiting Tokyo!! Great for families and the buffet breakfast is exquisite. The rooftop bar is perfect with amazing views across the city skyline....

May 2019|Jet32997687581

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jet32997687581, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your wonderful comments. We are delighted to have welcomed you and your family and are glad you enjoyed the hotel facilities, friendly staff and convenient location. We are also pleased to hear about your experience with our breakfast buffet and Rooftop Bar. We will be sure to share your comments with our entire team here to help maintain and improve upon our services. If you should require any support with your next visit, please do not hesitate to contact us. We look forward to welcoming you and your family for your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing Hotel

Staying at the Andaz was one of the best decisions we made during our trip to Japan. Beautiful design, very comfortable and spacious room, lovely amenities, and super-helpful staff. And those views...!...

May 2019|Andrew S

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Andrew S, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your wonderful comments. We are delighted to hear your feedback about the hotel design, spacious guestrooms and in-room amenities. We are also glad you enjoyed the friendly service and views of the city. Your comments are invaluable to us, and we will be sure to share your feedback with our entire team here to help maintain our services. If you should require any support with your next visit, please do not hesitate to contact us. We look forward to seeing you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great hotel

Hotel was nice and new, beautiful interior with great services. Although I find that the price rate was a little too high, but totally worth staying at. The location of the hotel is around 15minutes walk to Ginza and 20minutes walk to Tokyo station ...

May 2019|GrandTour33249741162

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear GrandTour33249741162, Thank you very much for your comments and for choosing to stay with us at Andaz Tokyo. We are pleased to hear your comments about the hotel design, service and location. We will be sure to share your comments with our entire team here to help maintain and improve upon our services. Should you require any support with your next visit, please do not hesitate to contact us. We hope to welcome you back for another stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Flawless!

We had a fantastic experience overall with Andaz, the views, the rooms, the service, food, rooftop bar etc.. Everything was amazing. It was a little away from the local metro, but taxi service was right below. Great location, and a very clean and quite space....

April 2019|jakhotia

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear jakhotia Thank you very much for your comments and for choosing to stay with us at Andaz Tokyo. We are pleased to hear about your experience with us, and are glad you enjoyed the guestrooms, service, and views of the city. We are also happy to hear you were able to experience our restaurants and Rooftop Bar. Regarding transportation to our hotel, there will be a new metro station to be open in the near future, which will make travel more convenient for our guests. We appreciate your comments and will be sure to share your experience with our entire team to help maintain and improve upon our services. Should you require any support with your next visit, please do not hesitate to contact us. We hope to welcome you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great upscale, modern Hotel in Tokyo.

Fun Hotel situated in the top 8 floors of an office building. Fabulous views, great staff, and well designed, spacious rooms. Fitness center/Spa is one of the best I have experienced in a hotel. The location is OK not great but not an issue....

April 2019|gpr337

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear gpr337, Thank you very much for choosing to stay with us at Andaz Tokyo, and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear about your experience and are happy you enjoyed the views, friendly service, and spacious guestrooms. We are also glad you enjoyed the fitness facilities at AO Spa & Club. We appreciate your feedback, and will be sure to share your comments with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. It would be our pleasure to assist you with another memorable stay. We look forward to serving you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Perfect Stay

I had a fabulous time at the Andaz Tokyo Toranomon Hills! Staff was super efficient and helpful. Checkin/checkout was seamless, rooms were spacious and clean with amazing views of Tokyo Tower! There was free snacks and beverages available throughout the day it was easy to get to Ginza from my hote...

Read More
April 2019|Jaipersaud B

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jaipersaud B, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear about your experience and are pleased you enjoyed the friendly service, spacious guestrooms, views of Tokyo Tower and convenient location. We are also glad you enjoyed the complimentary snacks and beverages available at Andaz Lounge and in your room. We appreciate your feedback, and will be sure to share your comments with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. It would be our pleasure to assist you with another memorable stay. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Lovely hotel, great service

Our stay at the Andaz was lovely - the property was gorgeous, food was great, and the staff was so helpful. The hotel is located pretty close to some subway stops, making it fairly easy to get around, and there is a lovely shrine two blocks away that you can visit at your leisure (it has a ton of st...

Read More
April 2019|Safari55109016373

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Safari55109016373, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your lovely comments on TripAdvisor. We are delighted to hear about your stay, and are glad you enjoyed the hotel décor, dining and friendly service. We are also pleased you could access the subway easily, and that you had the chance to explore Atago Shrine just a few minutes from the hotel. Your feedback is invaluable to us, and we will be sure to share it with our entire team here to help maintain our services. If you should require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to seeing you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Tokyo Perfection

I recently stayed at the Andaz Tokyo for 3 nights. I was most impressed and delighted with the hotel and the staff. Previously, I have stayed at the more well known Park Hyatt which is lovely but, for me, the Andaz provides the same experience with less formality. I introduced myself to the executi...

Read More
April 2019|jefftennis

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear jefftennis , Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo during this visit. We are delighted to hear your feedback, and are glad you enjoyed the friendly and more lifestyle atmosphere or our hotel. We are also pleased you enjoyed our dining experiences, and was able to speak with Executive Chef Shaun and Head Sushi Chef Watanabe. We appreciate your kind feedback, and will be sure to share it with our entire team here to help maintain our services. If you should require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing hotel, great location

Hotel is nice and quiet. Two steps lift room access is not a problem at all, as they are super fast! Will definitely be back here next time in Tokyo. Hotel's bakery shop on ground level is a must try!...

March 2019|KimJeam2

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Kim J, Thank you very much for your lovely comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear your feedback, and are glad you enjoyed the hotel décor and calm atmosphere. We are also pleased you enjoyed the sweets and pastries from the first floor Pastry Shop. Your feedback is invaluable to us, and will be sure to share it with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. It would be our pleasure to assist in another comfortable stay. We look forward to seeing you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Lifetime memory

Surrounded by a big family who cares and smiles, laugh and enjoy with you. Every staff come and talk to you and cares about your stay and wants to make you happy and satisfied. Happy hour is heavenly....

March 2019|Relax51537847616

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Relax51537847616, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear your feedback, and are glad you enjoyed the friendly and helpful service. We are also glad you were able to experience our nightly cocktail hour at Andaz Lounge. Your feedback is invaluable to us, and will be sure to share it with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. It would be our pleasure to assist you with another memorable stay. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Outstanding stay

I visited the Andaz for a 4-day business trip, and found it to be an excellent home base: well-located for my meetings (although I don't know if I would have liked it as much if tourism was my goal). The hotel and rooms are tranquil, the views spectacular, and the staff was polite and helpful at eve...

Read More
March 2019|JJacobs2015

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear JJacobs2015, Thank you very much for your wonderful comments and for choosing to stay with us during your business trip. We are pleased to hear your feedback, and are glad you enjoyed the hotel facilities, guestrooms, friendly service and views of the city. We are also glad you were able to experience dining at The Tavern - Grill & Lounge, as well as our intimate 52nd floor sushi restaurant. Your feedback is invaluable to us, and we will be sure to share it with our entire team here to help maintain and improve upon our services. If you should require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing East/West balance

I had an absolutely wonderful stay at andaz. The breakfast was a great surprise even though it's a tad too pricey to eat every morning. I would absolutely stay here again, and would suggest anyone reading this do the same....

March 2019|Trek19536145420

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Trek19536145420, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your kind comments. We are delighted to hear you enjoyed your stay with us, and was able to experience our breakfast buffet at The Tavern - Grill & Lounge. We appreciate your feedback and will be sure to share it with our whole team to help maintain and improve upon our services. Should you require any support with your next visit, please do not hesitate to contact us. It would be our pleasure provide another memorable stay. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz Amazing

Our first stay at Andaz property and it was outstanding. We were traveling with our 10 and 11 year old and worried that hotel would be too posh and not child friendly. The opposite was true. A gift awaited them in the room and staff was very courteous and helpful. Pool was amazing and quite of hotel...

Read More
March 2019|Jamey Z

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jamey Z, Thank you very much for your lovely comments and for choosing to spend your family holiday with us at Andaz Tokyo. We are delighted to hear your feedback, and are glad you and your children felt comfortable and at home during your stay with us. We are also happy you were able to experience our pool at AO Spa & club. Your feedback is invaluable to us, and we will be sure to share it with our entire team here to help maintain our services. If you should require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you and your family again for another stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Stay. Here. Now.

This is the BEST hotel - you won't want to leave it. I didn't want to, and I had Tokyo to see for the first time! The happy hour in the lobby is perfect after sight seeing. The food is amazing in the lobby bar, restaurant, room service (same as lobby bar), and the burger place downstairs. The gy...

Read More
March 2019|DJLuciaLove

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear DJLuciaLove, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear your feedback, and are glad you enjoyed our dining outlets including our signature restaurant The Tavern - Grill & Lounge and our more casual eatery BeBu on the first floor. We are also pleased you enjoyed our convenient location with close proximity to the subway station and Ginza. Your feedback is invaluable to us, and will be sure to share it with our entire team here to help maintain and improve upon our services. If you should require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Art and view

Very nicely located Andaz Tokyo is one of the top hotels in the city. The hotel is located in 47-51 floor of Toranomon Hills building. If you are lucky, you can have a Tokyo Tower view from your room. Staffs are nice. Daily free snacks, softdrinks and wine at the lobby reception area. Softdrinks and...

Read More
March 2019|ColinWan

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear ColinWan, Thank you very much for choosing to stay with us and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear about your stay, and are glad you enjoyed the views of the city, friendly staff service, and complimentary beverages and snacks in the guestroom and at Andaz Lounge. We actually have a Rooftop Bar and Sushi restaurant on the 52nd floor which we hope you can experience on your next stay. We appreciate your feedback and will be sure to share it with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz experience with Japanese attention to detail

Andaz does a great job of providing consistancy of experiences on its properties around the world. However Andaz Tokyo is at the top of its experiences. The hotel is immaculate and staff is very very friendly. You can tell that everything has been very well thought out in its planning, down to the...

Read More
March 2019|dhpark

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear dhpark , Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear you enjoyed the hotel facilities and design, our friendly service, and details in the guestroom. We are also glad you were able to admire the view of Tokyo Tower from the hotel. Your feedback is invaluable to us, and will be sure to share it with our entire team here to help maintain our services. If you should you require any support with your next visit, please do not hesitate to contact us, it would be our pleasure to assist you. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Wonderful spot - perfect location for enjoying much of what Tokyo offers

We spent three nights here, and the staff could not have been more helpful. The concierge team was able to assist us with securing reservations even before arrival, and the facilities are beautiful and well maintained. Easy access to the subway lines was important to us, and the Andaz gave us a chan...

Read More
March 2019|melaniec4

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Melanie C, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to leave your wonderful comments on TripAdvisor. We are pleased to hear about your stay and are delighted our concierge was able to assist you with reservations in advance of your trip. We are also glad you enjoyed our hotel facilities and was able to access the subway with ease. We appreciate your feedback, and will be sure to share it with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. We look forward to welcoming you back to Andaz Tokyo soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great views and stay

Clean room, very spacious, amazing views, comfortable bed, love the toilets. Food was also very good - loved happy hour in the lobby... always different treats! Staff was very accommodating and friendly - overall was a great experience that I loved coming 'home' to every night. ...

February 2019|Excursion24039289785

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Excursion24039289785, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to leave your wonderful comments on TripAdvisor. We are delighted to hear about your stay with us and are glad you enjoyed our spacious guestrooms, friendly service and views of the city. It is great you were able to try the variety of canapés during our complimentary nightly cocktail hour as well. We appreciate your feedback, and will be sure to share it with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. We look forward to welcoming you back to your home away from home soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Hotel heaven

My stay at the Andaz hotel was top notch. Definitely one of the most memorable hotel stays of my life. The view of Tokyo from my room was beyond gorgeous especially at night with all the city lights and then of course in the am when I could see Mt Fuji!!...

December 2018|julia p

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear julia p, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to leave your wonderful comments on TripAdvisor. We are delighted to hear about your visit, and are glad you enjoyed the evening views of the city from your room, as well as views of Mt Fuji in the morning. We appreciate your feedback, and will be sure to share it with our entire team here to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. It would be our pleasure to create another memorable stay. We look forward to welcoming you back to Andaz Tokyo soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

An Unforgettable Experience

From the amazing customer service skills, to the amazing views, the overall vibe you get is that this is more than just a place to stay the night. Personally I enjoyed the rooftop bar for great cocktails and food. The fitness center is also a great place to be with great equipment and overlooking To...

Read More
December 2018|Traveler11491436842

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Traveler11491436842, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are delighted to hear about your stay, and are glad you enjoyed our friendly service, panoramic views and welcoming atmosphere of the hotel. We are pleased that you were able to join us for cocktails and a bite to eat at the Rooftop Bar, and had the chance to visit the fitness center at AO Spa & Club. We appreciate your feedback and we will make sure to share your comments with our team here to help maintain and improve upon our services. Should you require any support with your next visit, please do not hesitate to contact us. It would be our pleasure to provide another memorable stay. We look forward to serving you again at Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful property and wonderful service

The property was beautiful with amazing views from the room overlooking the city. Staff was very personable from the moment of arrival until our departure. Only problem we had was at the Rooftop Bar where the server very rudely refused to split our group's bill. Despite the bar (which I would not re...

Read More
December 2018|Relax23841361303

Owner Response

AndazTokyoToranomon, Director of Food and Beverage at Andaz Tokyo Toranomon Hills, responded to this review

Dear Relax23841361303, Thank you very much for your kind comments and for choosing to stay with us at Andaz Tokyo. We are pleased to hear about your stay, and are glad you enjoyed design of the hotel as well as the views from the guestroom. Regarding your experience at the Rooftop Bar, we would like to extend our sincere apologies. It is our goal to ensure the highest level of service at all times and we regret to hear we could not provide a smooth experience during this visit. Your feedback is invaluable to us and we will make sure to share your comments with our team here to help maintain and improve upon our services. Please do not hesitate to contact me at alistair.minty@andaz.com for any further assistance. We hope to have the opportunity to welcome you back for another comfortable stay. Kind regards, Alistair Minty Director of Food and Beverage Andaz Tokyo

Great views. Very good staff. Intricate room.

I enjoyed my stay. Grwat views from my room 5019. Could see the tower, Mt Fuji and the Bay. Great breakfast buffet. The closet area/space is a bit tight for teo, but we managed. Lication was good for walking, subway and cab travel....

November 2018|ccqIII

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear GrandTour34672970317, Thank you very much for your kind comments and for choosing to stay with us at Andaz Tokyo. We are pleased to hear about your stay, and are glad you enjoyed the views from the guestroom as well as the breakfast buffet. We appreciate your feedback, and will be sure to share your comments with our whole team here to help maintain and improve upon our services. If you should require any support with your next visit, please do not hesitate to contact us. It would be our pleasure to provide another comfortable stay. We look forward to seeing you again at Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Outstanding property in Tokyo

We loved this property! Rooms were very large, the views outstanding, and the service impeccable. The pool and fitness area were amazing. Highly recommend. It's close to the metro so easy to get around the city....

November 2018|Linda M

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Iindcam, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are pleased to hear about your stay, and are glad you enjoyed our spacious rooms, panoramic views and friendly service. It is great you were able to experience our pool and fitness center as well. Your feedback is invaluable to us and we will make sure to share your comments with our team here to help maintain and improve upon our services. Please do not hesitate to contact us should you require any support with your next visit, it would be our pleasure to provide another comfortable stay. We look forward to welcoming you back to Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Pleasant hotel with a wonderful view!

Being a new city hotel, we were not sure if the service would be good as some of the more traditional hotels we've stayed in Tokyo previously. We were welcomed as a Hyatt World member and given a cold drink as we checked in. After a long 8 hour plane ride and a drive from Narita, this was a very th...

Read More
November 2018|Trail03914992906

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Trail03914992906, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to leave your kind comments on TripAdvisor. We are pleased to hear about your experience with us and our glad we were able to ease the stress of travel with our relaxed style of check-in. We hope to have met your expectations with this visit, and will be sure to share your comments with our team here to help maintain and improve upon our services. Please do not hesitate to contact us should you require any support with your next visit, it would be our pleasure to provide another comfortable stay. We look forward to welcoming you back to Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Memorable experience at Tokyo Andaz

An experience that pampers guest and envelopes them in Japanese hospitality and culture. Honest and sincere staff go the extra mile to make our stay memorable and relaxing. Rooms and views amazing! Just stay here!...

November 2018|Cusine_sensei

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Venture14697371636, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear your feedback, and are glad you enjoyed the guestrooms, views of the city and the Japanese hospitality provided by our friendly hosts. Your feedback is invaluable to us and we will make sure to share your comments with our team here to help maintain and improve upon our services. Please do not hesitate to contact us should you require any support with your next visit. It would be our pleasure to provide another comfortable and memorable stay. We hope to see you again soon at Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Dream ending to a long trip

I had been traveling for 3 weeks for business. This was the best hotel on my journey. It is beautiful, comfortable, and well staffed. A perfect stay except that it took forever to get coffee in the morning. I hope to return....

November 2018|Marcia R

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Covisioner, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear about your stay with us, and are glad that this was a memorable stay during your 3 week business trip. Your feedback is invaluable to us and we will make sure to share your comments with our team here to help maintain and improve upon our services. Please do not hesitate to contact us should you require any support with your next visit, it would be our pleasure to provide another comfortable stay. We hope to see you again soon at Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fabulous hotel in great location

The Andaz was fabulous. We had a great stay and wished we could have stayed longer. Very welcoming for children, too. The staff provided excellent assistance with dinner reservations, etc. The breakfast buffet was delicious. Free water, juice, and soft drinks along with happy hour was a nice ad...

Read More
September 2018|PMBJ1970

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear PMBJ1970, Thank you very much for choosing to spend your holiday with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your experience with us, and happy we were able to provide a welcoming stay for you and your family. We are pleased our helpful staff was able to assist with restaurant reservations and are glad you enjoyed the breakfast buffet as well as the complimentary beverages and nightly cocktail hour at Andaz Lounge. We appreciate your feedback, and will be sure to share your comments with our team to help maintain our services. Should you require any support with your next visit, please do not hesitate to contact us. We look forward to seeing you and your family back at Andaz Tokyo soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Wonderful - haven't written a review in TripAdvisor for a couple of years!

I still use a lot of review sites including TA, Google, Yelp - however not all of them are that trust worthy unless you have something always highly rated - 4.3/5+ for food, and for staying at a place I would only look at 4.5+/5. Well I can say that this place is fantastic considering how many hotel...

Read More
August 2018|Robert H

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Robert H, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to have met your expectations with this stay, and are honored that you consider us one of your top choices to stay in Tokyo. We are pleased to hear you enjoyed our views of the city, the blackout shades in the guestrooms and AO spa pool and fitness center. We are glad you were able to take advantage of the complimentary non-alcoholic beverages in the mimibar, as well as the Handy smartphone that provides complimentary internet and select international calls. Your comments are invaluable to us, and we will make sure to share your feedback with our entire team to help maintain and improve our services. If you should require any assistance with your future stay, please do not hesitate to contact us. We look forward to welcoming you back to Andaz Tokyo again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Perfection

There isn’t a word in the vocabulary to describe how good this hotel is!I will recommend to anyone who wishes to come to Tokyo to book in Tokyo Andaz.My children and I were treated like the most welcome guests,staff attended to small details,best breakfast ever!!...

August 2018|hila317

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear hila317, Thank you very much for sharing your wonderful comments on TripAdvisor and for choosing to stay with us at Andaz Tokyo. We are delighted to hear you and your family enjoyed your time with us, and that our staff service met your expectations. We are also glad to hear you enjoyed the selection at our breakfast buffet. We appreciate your kind feedback and will share your comments with our entire team to help improve upon and maintain our services. If you should you require any support with your next trip, please do not hesitate to contact us. We are looking forward to welcoming you and the whole family back to Andaz Tokyo soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Comfort and beauty

Great location. Beautiful hotel. Extremely good customer service. I I I. Would come back for the luxurious comfort and quiet. Loved the happy hour with live jazz,good wines and nibbles. . The view from 48 th floor room was incredible ...

August 2018|BelleCalgary

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear BelleCalgary, Thank you very much for sharing your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are delighted to hear you enjoyed our convenience location, hotel aesthetic, friendly service and views from the guestroom. We are also glad you were able to join us for our complimentary cocktail hour in our Andaz Lounge. We appreciate your feedback and will share your comments with our entire team to help improve and maintain our services. If you should require any assistance with your next trip, please do not hesitate to contact us. It would be our pleasure to provide another comfortable stay. We hope to see you again soon at Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

No words to describe the excellence!!

A very pleasent stay, excellent and fast room service, food quality and presentation, design hotel, quiet but the same time fun with activities inside the hotel. AMAZING VIEW!!AMAZING SERVICE! Definitely I will comeback...

July 2018|395lizbethe

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear 395lizbethe, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo. We are pleased to hear about your experience and are glad to have met your expectations in regards to room service, food, hotel design and views of the city. We are delighted you enjoyed some of the cultural activities inside the hotel as well. Your feedback is invaluable and we will share your comments with our entire team to help maintain our services. If you should require any assistance with your next stay please do not hesitate to contact us. It would be our pleasure to ensure another comfortable stay. We look forward to your next visit to Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing Stay

For a modern minimalist feel but with a traditional Japanese twist, this hotel cannot be beaten. The interior designers must have been given a free reign. Serenity throughout, a total enjoyable experience. Amazing views from 47th to 52 floors, easy access to transport. Great breakfasts, but also go...

Read More
July 2018|davidmB5779KZ

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear David M, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear about your experience and are pleased you enjoyed the modern Japanese design and décor of our hotel. Our designers aimed to reflect the local culture in the design of the hotel, to create an inviting space where guests can feel at home while admiring the city below. We are glad you enjoyed our breakfast as well as restaurants and cafes in the neighborhood. We appreciate your feedback and will be sure to share your comments with our entire team here to help maintain our services. Should you require any support with your next visit please do not hesitate to contact us. We look forward to welcoming you back to Andaz Tokyo in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

A room with a view

Perched above Tokyo with a perfect view of the Tokyo tower, my young family were stunned by every aspect of the magnificent hotel. From the arrival to the departure it was one unique experience after the other. My only concern being that I didn’t want to leave the hotel to explore. My kids will have...

Read More
July 2018|BrisWills

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear BrisWills , Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. It is a great pleasure to hear about your family’s experience with us and we are glad you enjoyed the views of Tokyo Tower. It is our goal to provide unforgettable stays, and we are delighted that your family has created new memories with us. We appreciate your comments and will share them with our team here to help maintain our services. Should you require any support with your next visit please do not hesitate to contact us. We look forward to serving you and your family again at Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful hotel, great view, great staff

A beautiful hotel. We had stunning views of the city, and the staff were highly attentive and pleasant. Had not stayed in an Andaz before but would look for one again. Only negative is that the location is slightly away the middle of things, but this was really not a problem. Great experience. ...

July 2018|Jeffrey S

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jeffrey S, Thank you very much for choosing to stay with us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear about your experience and are glad you enjoyed our friendly service and views of the city. As you may have noticed, the Toranomon neighborhood where we are located is currently in a transition phase, and we hope to offer more entertainment options in the near future. We appreciate your feedback and will share your comments with our team to help maintain and improve our services. Should you require any support with your next visit please do not hesitate to contact us. We look forward to welcoming you back to Andaz Tokyo in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent Tokyo Luxury Hotel

Excellent choice of hotel and most friendliest throughout in Tokyo. English spoken by all staff. Some great little local estaurants nearby. Toronamon Koffee witin the complex served great coffee and alternative breakfast choice...

June 2018|AsianTraveler260815

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear AsianTraveler260815, Thank you very much for staying with us at Andaz Tokyo and for sharing your wonderful comments with us. We are pleased to hear we met your expectations this trip, and that you enjoyed our friendly and bilingual staff, location and restaurants in the neighborhood. Your feedback is invaluable and we will make sure to share it with our whole team to ensure our services are maintained. If you should require any assistance with your future stay, please feel free to let us know as we would be more than happy to assist and ensure another comfortable stay. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Expensive, but worth it

The Andaz Tokyo has some of the best views of Tokyo and the best designed hotel rooms I have ever seen. It is luxurious without being ostentatious. From Narita Airport, the arrival is seamless: take the Narita Express to Tokyo Station, and then take a 10 min cab directly into the building's porte-...

Read More
June 2018|wm250

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear wm250, Thank you very much for your wonderful comments and for taking the time to share them on TripAdvisor. We appreciate you choosing to stay with us at Andaz Tokyo and are pleased to hear about your memorable experience. We are glad you enjoyed our guestroom design and that your arrival and check in process was smooth and quick. We are also happy our hosts were able to help you with delivering your souvenirs home. We sincerely appreciate your feedback and will share it with the entire team here to help maintain our services. Should you need any assistance with your next stay, please do not hesitate to get in touch. We look forward to your return and hope to make Andaz Tokyo your home away from home. Kind regards, Ross Cooper General Manager Andaz Tokyo

Stunning!

Having visited several Andaz properties in the US, I was expecting a pleasant stay but boy was I far from the truth. This property is in a completely different league, and I was absolutely blown away! The hotel is stunningly gorgeous. I had the most basic room type, which was huge and extremely wel...

Read More
May 2018|clem92

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear 8clementd, Thank you very much for staying with us at Andaz Tokyo and for sharing your kind comments on TripAdvisor. We are pleased to hear about your previous visits to Andaz properties and honored that you chose to stay with us in Tokyo as well. We are also happy to hear we met your expectations this stay and are glad you enjoyed the guestrooms, in-room amenities, breakfast and views. For the sushi restaurant, we do offer an omakase course, but you are able to customize as needed. If there is anything we can arrange for you during your next visit, please feel free to let us know. As you may be aware, the Toranomon area in which the hotel is located is currently undergoing construction in preparation for the 2020 Olympic Games. We hope to welcome guests with more options in terms of transportation and entertainment in the near future. We appreciate your comments and will share them with our entire team to help maintain our services. Should you require any assistance with your future reservations, please feel free to let us know. We look forward to your next visit to Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

The best experience in Tokyo

Spacious and stylish room in a brand new building, with stunning view on Tokyo. Facilities, staff, amenities: everything is made to ensure you'll have a wonderful stay. Once you have experienced staying here, there is no turning back....

May 2018|eco419

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear eco419, Thank you very much for your recent stay at Andaz Tokyo and for taking the time to share your experiences with us on TripAdvisor. We are pleased to hear you enjoyed the design and size of our guestrooms and views of the city and are glad the hotel facilities and service met your expectations. We appreciate your comments and will share them with our entire team to help maintain and improve upon our services. Should you require any assistance with your future reservations, please feel free to let us know. We look forward to the pleasure of welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

One of the best hotels I've stayed at!

This hotel was one of the best hotels we've stayed at. Everything from the room, to the staff, to the inclusive amenities were flawless and on par if not better than other five-star resorts. The lobby is very spacious with lots of tables and seating for guests to relax. The hotel hosts a daily ha...

Read More
April 2018|LisaheartsJapan

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear LisaheartsJapan, Thank you very much for your wonderful comments and for taking the time to share them on TripAdvisor. We are very pleased to hear you enjoyed the friendly service, spacious rooms, and amenities. We are also glad you were able to take advantage of the 24 hour complimentary snacks and beverages at the lounge as well. Thank you for your feedback about public transportation, with the upcoming 2020 Olympics, we anticipate more convenient transportation options in the area. We appreciate your feedback and will share your comments with our team to keep them motivated and to help maintain our services. Please feel free to let us know should you require any assistance with your future reservations, we would be more than happy to assist. We look forward to your next visit to Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing Property and Staff

This property is now right at the top of my favorite hotels I've ever stayed it. It's probably tied with the Andaz in Costa Rica. The property is gorgeous, the staff was excellent, and the room was unbelievable. The view of Tokyo can't be beat. Would definitely stay again and recommend to anyone thi...

Read More
April 2018|WellRouted

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Reborn58, Thank you very much for staying with us at Andaz Tokyo and for taking the time to leave your wonderful comments on TripAdvisor. We are pleased to hear about your positive experience with our staff and rooms and are honored to be among your top hotel choices. We are located near a few train stations, and as our neighborhood continues to develop leading up to the 2020 Tokyo Olympics we expect to have even more convenient transportation options. We appreciate your feedback and will be sharing your comments with our entire team to keep them motivated and to help maintain our services. Should you require any assistance with your future reservations, please feel free to let us know. We would be more than happy to assist. We hope to welcome you back for another pleasant stay at Andaz Tokyo soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Pristine facility with greatest view in Tokyo

Would stay here every single time. Rooms in pristine condition and greatest view in Tokyo. The first with a view to Fuji Mountain and the second with the Tokyo Tower. The guest service is like shadow, you don't see it but feel it. Very comfortable with a touch of luxury. Located in walking distance ...

Read More
March 2018|hankily

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear hankily, Thank you very much for your wonderful comments and for choosing to stay with us at Andaz Tokyo . We are pleased to hear your positive comments and are glad you enjoyed our service, views, rooms, and convenient location. We appreciate your feedback and will share your comments with our entire team to keep them motivated and to help maintain our services. Should you require any assistance with your future reservations, please feel free to let us know. We hope to welcome you back to Andaz Tokyo again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz properties have yet to disappoint

Beautiful property with commanding views of Tokyo. Staff were excellent and concierge was helpful in securing several dinner reservations. Stylish hotel that represents the Andaz concept well. Tranquil rooms with efficient use of space. Convenient location with easy transit options to greater Tokyo....

Read More
February 2018|dev0lution

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear dev0lution. Thank you very much for your kind comments and for choosing to stay with us at Andaz Tokyo. We are happy to hear that you enjoyed our hotel and room décor, convenient location and views of the city. We are also pleased to hear that our service met your expectations, and that our staff were able to assist you with restaurant reservations. Your comments are invaluable to us, and we will share them with the entire Andaz Team to keep them motivated and maintain our level of service. Should you need any assistance with your future reservations, please feel free to let us know. We look forward to welcoming you back to Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Tokyo Gem

Great hotel, friendly and very helpful staff, large rooms with excellent amenities. Superb gym and health club. Hotel has great views over the city and convenient for getting around Tokyo. Cant fault it all....

January 2018|UK_Travelsofa

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Doha_QatarRingers, Thank you very much for your wonderful comments, and for sharing them on TripAdvisor. We are pleased to hear that you enjoyed your stay with us, and that our friendly service, room size and amenities and views met your expectations. We are also glad you were able to experience our gym and spa on the 52nd floor. Your kind comments are much appreciated, and will be shared with the entire team Andaz team. Should you need any assistance with your future reservations, please feel free to get in touch. We look forward to your next stay with us. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz review

Andaz Tokyo is one of the best hotels I stayed. This hotel is clean, and the decorations are great. However Andaz impressed me the most is staff, I felt once I entered the hotel, they just couldn’t wait to provide service. Every single time when I’m getting close to the front counter, the employe...

Read More
January 2018|shawnlZ734BN

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear shawnlZ734BN, Thank you very much for your wonderful comments, and for sharing them on TripAdvisor. We are delighted to hear that you enjoyed your stay with us, and that our amenities and helpful service met your expectations. We are always aiming to provide our guests with the best experience, and we are pleased that you felt taken care of during your time here. We appreciate your comments, and will share them with the entire Andaz Team to keep them motivated, and to help maintain our services. Should you need any assistance with your future reservations, please feel free to let us know. We would be more than happy to assist you. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Oasis in the city

The Andaz never disappoints. Amazing view, beautiful room with wonderful amenities (they even included a phone to use locally!), incredible staff, 52nd floor bar with perfect drinks- wouldn’t stay anywhere else!...

January 2018|Susan P

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Susan P, Thank you very much for staying with us at Andaz Tokyo and for your very kind comments. We are pleased to hear that you enjoyed our views, rooms and cocktails at the Rooftop bar. We are also glad to hear that you were able to make use of our convenient mobile phone. We are constantly striving to provide our guests with the best service, and your warm comments will encourage and motivate the entire Andaz Tokyo team. Should you need any assistance with your future reservations, please feel free to let us know. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Comfortable Luxury

Having experienced other luxury properties in Tokyo, the Andaz stands above (not just in room views.) Service is exquisite while remaining friendly and down to earth. No stuffy-ness - it's like a much better version of home. All non-alcoholic items in the minibar are free, the beds are divine and yo...

Read More
January 2018|micahh2018

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear micahh2018, Thank you very much for your wonderful comments, and for taking the time to share them on TripAdvisor. We are delighted to hear that you enjoyed your stay with us, and that our friendly service, room amenities and views met your expectations. We are also glad you were able to relax in our spa. We appreciate your comments, and will share them with the entire Andaz Team to keep them motivated, and to help maintain our services. Should you need any assistance with your future reservations, we would be more than happy to assist. We look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Superb!

Nice location, nice view, nice stay, nice everything...Will definitely stay with this hotel in my next travels. It was a very short stay this time, but very impressive. The hotel offers free snack and juice....

January 2018|159lux

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear 159lux, Thank you very much for your kind comments and for choosing to stay with us at Andaz Tokyo. We are pleased to hear that you had a wonderful stay, and that you enjoyed our location, views and complimentary snacks and beverages. We appreciate your comments, and will share them with the entire Andaz Tokyo team to keep them motivated, and to help maintain our services. Should you need any assistance for your future reservations, please feel free to let us know. We will be more than happy to assist and ensure another comfortable stay. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful Hotel - I want to come back soon...

Majestic and Breathtaking view from my room on the 48th floor! Room was very, very clean. Toto toilet seat. All non-alcoholic drinks + Nespresso Coffee + chocolate and snacks ALL FREE. Happy Hour every day at hotel lobby, they serve red and white wines + french cheese + Japanese Petit fours ALL FRE...

Read More
January 2018|kwontail

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear kwontail, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your great comments on TripAdvisor. We are pleased to hear about your wonderful experience with your family, and that you enjoyed our convenient location and hotel amenities. We appreciate your valuable feedback, and will share them with the entire Andaz Tokyo team to keep them motivated, and to help maintain and improve our services. Should you need any assistance with your future reservations, we would be more than happy to assist. We look forward to welcoming you and your family back again in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

just outstanding

The Best and most complete city hotel we have experienced ! Spacious room with impressive view of Tokyo and excellent service. Not much around the hotel but you are just short distance away from Ginza where you will find all the restaurant !...

December 2017|Maoh

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Maoh, Thank you very much for staying with us at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear that you enjoyed your spacious rooms, views and service. As you might be aware, there are many developments happening around the Toranomon area currently, and we hope to offer more experiences around the neighborhood for your next visit. Should you need any assistance with your future reservations, we would be more than happy to assist. We look forward to the pleasure of welcoming you back to Andaz Tokyo in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing holiday experience

Waking up with a naming view of Tokyo is what you will get during your stay here. Location of the hotel is great too, with food places and convenient stores all around the hotel' subway station is a few minutes walk away too. Overall, it's an amazing experience during my stay in this hotel....

December 2017|Wong S

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear swong65 Thank you very much for your kind comments and for choosing to stay at Andaz Tokyo. We are delighted to hear that you had a pleasant experience, and that you enjoyed the views and convenient location of the hotel. Your warm comments will encourage and motivate the entire Andaz Tokyo team to strive to maintain and improve the services we offer. Should you need any assistance with your future reservations, please feel free to let us know. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Chic and Trendy Hotel walking distance to Imperial Palace

Very cool hotel with a warm and rich vibe. Upon entering the lobby on the 51st floor, you are greeted by stylish staff dressed in sharp polka dot sport jackets and jeans. The wood paneling, tall ceilings in the lobby, and artsy decor are inviting. We only had one meal while staying at Andaz, bu...

Read More
November 2017|johnsX128AJ

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear johnsX128AJ Thank you very much for staying at Andaz Tokyo and for taking the time to share your kind comments on TripAdvisor. We are pleased to hear that you enjoyed the design and decor of the hotel, as well as our original denim. We are also glad you had the opportunity to try one of our popular dishes from the Andaz Tavern. Should you need any assistance with your future reservations, please feel free to let us know. We hope to have the pleasure of welcoming you again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful hotel, great location

The Andaz is a beautiful hotel with lovely rooms and dramatic decor. Terrific staff, great spa and stunning pool. Food choices are a great mix of Eastern and Western with many restaurants options. The roof top bar and sushi spots are a terrific place to end the evening....

November 2017|JJCintheOC

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear John C, Thank you very much for your kind comments, we are honored that you chose Andaz Tokyo for your stay. We are delighted to hear that you enjoyed the rooms and spa as well as our variety of dining outlets. Should you need any assistance for future reservations, please feel free to let us know as we would be more than happy to assist and ensure another comfortable stay. We look forward to your next visit. Kind regards, Ross Cooper General Manager Andaz Tokyo

Outstanding Hotel and Staff

This hotel and its staff are outstanding. The views from the rooms are like no other, and the staff has absolutely amazing. The rooms were beautiful and the showers are some of the best I’ve ever seen in a hotel room. One of the best hotel stays I’ve had....

November 2017|SmilkosLens

Owner Response

AndazTokyoToranomon, General Manager at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ryan S, Thank you very much for your wonderful comments, and for choosing to stay at Andaz Tokyo during your trip. We are pleased to hear that you enjoyed our rooms and bath amenities, and will definitely share your warm comments with our staff. Should you require any assistance for your future stay, please feel free to let us know. We look forward to the opportunity of serving you in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fantastic hotel with best tokyo tower view in town

one of the best hotels in the world and definitely top in tokyo, new modern but with japanese style design. the art work even started from the lifts to lobby. one of the best Tony Chi's work, try it if you can!...

October 2017|LucasX90

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Lucas X, Thank you very much for your stay at Andaz Tokyo and for taking your time to review your recent stay with us. It was a pleasure to have you with us and we are delighted to learn you enjoyed our interior and art works. Your comments will be shared with the entire team. We look forward to the opportunity of serving you again on your next trip to Tokyo in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Unforgettable experience at Andaz Tokyo

Stayed 3 nights at this gorgeous hotel at Tokyo. Great location - just 10 mins walk to the Tokyo tower and 5mins walk to Toranomon Hills subway station which is just in the middle of the Ginza line. Very well-designed hotel with unbeatable tower view in the lobby and clean and spacious hotel rooms (...

Read More
October 2017|Lucas X

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Lucas X, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your review on TripAdvisor. It was a pleasure to have you with us and glad to hear that you enjoyed Andaz style services. We are also delighted that you have enjoyed our new amenity smart phone service ‘handy’. Your comments will be passed on to the entire team, as it will motivate them to maintain and strive to improve the services we offer. Should you need any assistance for your future visiting us again, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to welcoming you in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

An outstanding hotel, not to be missed

Toranomon Andaz is a truly exceptional hotel, a cut above the usual 5-star lot I've been staying in my business trips. I would say that the sense of good taste and restrained luxury it offers and the consistently outstanding service level offered by its personnel are its main characteristics. Beyond...

Read More
October 2017|Stavros P

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Stavros P, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo, and for taking the time to share your wonderful comments. It was truly an honor to have you with us and we are delighted to learn you enjoyed stay experience at Andaz Tokyo. We appreciate your kind comments, as it will motivate the entire team to strive to maintain and improve the services we offer. We look forward to welcoming you back on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

A DESTINATION

Exceptional room and service helpful professional management will assure your satisfaction. More of a destination than an accommodation. Impressive views from any floor and rooftop bar and sushi bar offer great food and experience. ...

September 2017|akikom230

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear akikom230, Thank you very much for your recent stay with us, and for taking the time to share your wonderful comments. We are truly honored to learn you have enjoyed the stay with us. Your warm comments will encourage all our staff to strive to improve the services and facilities we offer. We sincerely hope to have an opportunity to welcome you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fantastic Hotel in Business District

Rooms are spacious for Tokyo with wonderful views. Staff is very attentive and helpful, although their knowledge of the local restaurants was not as good as we hoped. The area around the hotel is pleasantly quiet on the weekend and busy during the week. Hotel restaurants had excellent food. Ginza s...

Read More
September 2017|DenMarkSki

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear markpP5175VZ, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear that you had enjoyed your stay, especially our restaurants. Your feedback will definitely be shared with our team to maintain and improve the services and facilities we offer. We sincerely hope to have an opportunity to welcome you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Luxurious stay

Our family of four (2 adults and 2 kids) stayed here as an alternative to the Park Hyatt in Shinjuku. The location isn’t fantastic but truthfully the metro station was only two blocks away and could access pretty much anywhere. The imperial gardens where within walking distance. Overall, a luxurious...

Read More
September 2017|Localaddict

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Localaddict, Thank you very much for your recent stay with us, and for taking the time to share your wonderful comments. It was truly an honor to have you with us and we are delighted to learn you and your family enjoyed stay experience at Andaz Tokyo. We appreciate your kind comments, as it will motivate the entire team to strive to maintain and improve the services we offer. We look forward to welcoming your family back on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Comfort

From arrival to check-n, you are handed off between very courteous people, and made to feel very comfortable and valued. The service is impeccable. The rooms are extravagant and built for comfort and relaxation....

August 2017|constancess

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear constancess, Thank you very much for your recent stay with us, and for taking your time to share your warm comments on TripAdvisor. It is truly a pleasure to learn that you felt comfort and relax atmosphere in the room. Should you need any assistance for future reservations, please feel free to let us know. We sincerely look forward to welcoming you to your “Home” in Tokyo again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent hotel with outstanding style and service

Very comfortable room and bed, great amenities in the bathroom, very relaxing spa. Fantastic staff, breathtaking views, amazing service. I particularly enjoyed the friendly staff and the personal touch they gave to each guest, the esthetics of the hotel. This was a perfect stay....

July 2017|Aurelie L

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Aurelie L, Thank you very much for your stay with us and for taking the time to share your kind comments on TripAdvisor. We were delighted to learn that our Andaz Style service and facilities met your expectation. Should you need any assistance for future reservations, please feel free to let us know. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Truely a first-class experience

Stayed two nights, and have no negatives to say about this property ... very spacious room (we were on 50th floor, but the lowest floor you can be set up in this hotel is the 47th), top-rate service from any staff member we got in touch with, high-quality spa and a large pool. You'l get a big smile ...

Read More
July 2017|Barie22

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Barie22, Thank you very much for your stay at Andaz Tokyo and for taking your time to review on TripAdvisor. Your warm comments regarding our staffs will be passed to the entire team. It will certainly encourage all the team members to provide enhanced hospitality and motivate them. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to welcoming you back again to Andaz Tokyo on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Best hotel of my life

Loved staying at the Andaz hotel. The room was gorgeous, complete will a full set of furniture, desk, bed, huge bath tub. The amenities were great, including a wonderful spa and gym that was sparsely used (aka beautiful and not busy). I usually say that I prefer staying away from hotel experiences, ...

Read More
July 2017|257titoj

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 257titoj, Thank you very much for your wonderful comments to share your experiences of Andaz Tokyo. It is truly a pleasure to learn that you enjoyed your stay experiences, and we appreciate your warm comments. Should you need any assistance for future reservations, please feel free to let us know. We sincerely look forward to welcoming you to your “Home” in Tokyo again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Tranquility is Tokyo

While there may be better locations, there is no better hotel in Tokyo. The service is amazing, rooms tranquil and welcoming, the gym, spa and pool are world class. If you have the time, get a massage or facial. The AO spa is only matched by its sister spa at the Andaz Muai...

July 2017|Barakb

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Barak B, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your warm comments. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed the treatment and experience at AO Spa & Club. We have a unique and tailor made in personal style its Andaz concept. Please come back and we look forward to the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Just Great Hotel! I Strongly recommend this hotel to everyone.

My family stayed at Andaz Tokyo couple weeks ago. It was best hotel ever I had stayed! Great facility, Great Service and wonderful food! It's very convenient location as well. I strongly recommend this hotel to everyone!!!...

July 2017|kwangguenc

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear kwangguenc, Thank you very much for your stay at Andaz Tokyo and for taking your time to review on TripAdvisor. We are delighted to learn you enjoyed the views and facilities. Your warm comments will be passed to the entire team and it will certainly encourage all the team members to provide enhanced hospitality and motivate them. We would be honored to have you and your family return to our hotel again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent hotel for family vacation to Tokyo

The service was excellent from the moment we arrived at the hotel. The hotel is in a quieter, business district but a close walk to the metro and Tokyo's main attractions. I definitely would stay again....

July 2017|Pdn787

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Pdn787, Thank you very much for staying with us at Andaz Tokyo during your trip to Tokyo, and for taking your time to share your warm comments. This area, Toranomon where we are located is central Tokyo, and we believe we can provide more convenient and interesting stay experiences in the future as the development will be completed by the 2020 Olympic Games. Should you need any assistance for your future reservations, please feel free to let us know. We look forward to the opportunity of serving you again in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Lovely and elegant details

A wonderful stay in a peaceful and beautiful room with all the right details and understated luxuries. Hotel was elegant and service was top notch and extremely helpful! Thanks Andaz for a memorable stay. We will definitely be coming back!...

July 2017|Jeannie C

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 386jeanniec, Thank you very much for your stay at Andaz Tokyo and for your warm comments through TripAdvisor. It will be passed to the entire team and encourage all the team members to provide enhanced hospitality and motivate them. Should you need any assistance for future reservations, please feel free to let us know. We look forward to the opportunity to serve you again on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great stay at Andaz Hyatt

Andaz was the last hotel we stayed on a 15-day trip to Japan. What a perfect ending. The hotel was beautiful, there were snacks throughout the day and the staff was wonderfully accommodating. As the hotel starts on the 45th (or so) floor of the Mori Tower, the view is stupendous everywhere. I apprec...

Read More
July 2017|tuyetquant

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear tuyetquant, Thank you very much for staying with us at Andaz Tokyo during your trip to Tokyo, and for sharing your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed the panoramic views and services at Andaz Tokyo. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent view over TOKYO TOWER

Located most highest part of Mori tower building, the view over Tokyo tower from my room in Andaz Tokyo was amazing. All staffs were very kind and professional. They were very attentive and looks natural and gentle at the same time. Very good location to visit most of the attractions in Tokyo. Round...

Read More
July 2017|sangwonh2015

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear SangWon H, Thank you very much for your stay at Andaz Tokyo and for taking your time to review on TripAdvisor. We are delighted to learn you enjoyed the views and facilities. Your warm comments regarding our staffs will be passed to the entire team. It will certainly encourage all the team members to provide enhanced hospitality and motivate them. We would be honored to have you and your son return to our hotel again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Outstanding & hip hotel - captures much of what is cool about Tokyo

Great hotel, with outstanding design and service. Good location and amazing views! My son and I stayed their and it was our preferred hotel in Japan after travelling for a week. Great vibe and delicious food!...

July 2017|754larrys

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Larry s, Thank you very much for choosing Andaz Tokyo for your recent trip to Tokyo, and for taking your time to share your kind comments. We are delighted to learn that you enjoyed our facilities and met your expectations. This area, Toranomon where we are located is central Tokyo and still under development, which is due to be completed by the 2020 Olympic Games. We believe we can provide more convenient and interesting stay experiences in the future. Should you need any assistance for your future reservations, please feel free to let us know. We look forward to the opportunity of serving you and your family again in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Wonderful stay with fantastic views

I stayed at the Andaz for a week. When I checked in, they set us up in a semi-private room to fill out the paperwork and serve us a glass of wine. The room was large and had a few melon filled pastries greeting us. Later, when we tried to make reservations at some nice restaurants, the staff was ve...

Read More
July 2017|RachelK1088

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Rachel K, Thank you very much for your stay with us, and for taking your time to share your experience on TripAdvisor. We are delighted to learn that you have enjoyed the cocktails at Rooftop Bar. We appreciate your kind comments, as it will motivate the entire team to strive to maintain and improve the services we offer. We look forward to the opportunity to serve you again on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great hotel in a great city

I'd stayed in the Tokyo Andaz on business and was delighted to have the opportunity to visit with my wife on a few days vacation. It didn't disappoint. the only problem is convincing my wife that not all hotels I go to on business are as wonderful as the Andaz!!...

June 2017|jimtV2973YV

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear jimtV2973YV, Thank you very much for your recent stay with us, and sharing your great comments on TripAdvisor. Should you need any assistance for your future visiting us again, please feel free to let us know. We sincerely hope to have the opportunity of welcoming you and your wife again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing, spectacular

Andaz is one of the finest hotels in Tokyo. Top notch. Rooms are spacious, with lavish offerings. The views are gorgeous and dynamic. It has all the comforts of a 5-star hotel. They have facilities such as gym, swimming pool. The amenities are plentiful and the location is excellent right in the hea...

Read More
June 2017|455saurabhs

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 455saurabhs, Thank you very much for your great comments about us, Andaz Tokyo on TripAdvisor. We are truly honored to learn you have enjoyed our facilities and views from our hotel. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

A really enjoyable experience

Incredible view. Staff was polite, friendly and efficient. Room clean and comfortable. Good free wife in all area and free access to the SPA. I really liked the 24h free lounge. Also conveniently located. Check it out...

June 2017|PalmaD66

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear PalmaD66, Thank you very much for your recent stay at Andaz Tokyo and for sharing your wonderful experiences on TripAdvisor. Your wonderful comments will encourage, and motivate all of our staff to maintain and improve our services and facilities we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great Location, Beautiful Hotel

The view from the room is amazing. The hotel is beautifully designed with comfort in mind. We spent our last night in Japan here and wished we had stayed here when we were in Tokyo at the beginning of the trip. Next time, we will make this our base location for Tokyo. It is a short walk to the s...

Read More
June 2017|LanikaiLiving

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear LanikaiLiving, Thank you very much for your stay experience at Andaz Tokyo and your wonderful comments sharing through TripAdvisor. This Toranomon Area where we are located is under development, which is due to be completed by the 2020 Olympic Games. We believe we can provide more convenient and interesting stay experiences in the future. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. Kind regards, Ross Cooper General Manager Andaz Tokyo

Splendid stay in my favorite hotel

This inspiring hotel offers a unique blend of traditional and modern Japanese style, in a peaceful location that is just close enough to the action in Tokyo. The views from all four directions are absolutely stunning, and the room/common area design is a very refreshing change of pace from stuffy hi...

Read More
June 2017|downinit

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear downinit, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your review on TripAdvisor. Your wonderful comments about our staff will be passed on to them, as it will motivate them to maintain and strive to improve the services we offer. We are truly honored to learn you have enjoyed our facilities and the view of Tokyo skyline. Please come back and we look forward to the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

on top of the world at Andaz

A wonderful Hotel. great staff, great food and amazing views overlooking all tokyo. the rooms are very spacious. it is up the top end for rates but good value for money. food and beverages were high quality and the sushi bar is a must....

May 2017|E3807GMandrewm

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear E3807GMandrewm, Thank you very much for your stay experience at Andaz Tokyo and for sharing your wonderful comments. Your comments will be passed on to the entire team, as it will motivate them to maintain and strive to improve the services we offer. We are also happy to hear that you enjoyed our foods and beverages service. We use seasonal ingredients in plenty at each restaurant and bar. Should you need any assistance for your future reservations, please feel free to let us know. We look forward the pleasure of welcoming you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Room with a view

Excellent property. Spacious rooms. Very clean, quiet, view. Excellent breakfast buffet. Nice atmosphere- comfortable and not pretentious like some top hotels.Personalized service from the staff. Good location . Highly recommend. I give it 5 stars. ...

May 2017|Pam M

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear G9585GTpamelam, Thank you very much for your experience at Andaz Tokyo and for taking your time to share your great comments on TripAdvisor. We are delighted to hear that you enjoyed personal style services and it will help motivate the team. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to seeing you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fabulous property!

Beautiful, well appointed hotel with Japanese touches, and contemporary rooms. Service oriented and authentic staff who are pleased to help with reservations, directions, luggage forwarding. Breakfast buffet is excellent. Started our trip at the Andaz and couldn't wait to get back at the end of our ...

Read More
May 2017|470victoria

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 470victoria, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We appreciate your kind comments towards our team. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know. We look forward to welcome you back to your “Home” in Tokyo again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

Outstanding

By so many standards, this hotel is by far the best in Tokyo. Modern, it gives you this nice feeling of home. Staff will go extra mile to grant all your requests. The food selection and quality is here again best in class...

May 2017|hahakim

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear hahakim, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for taking your time to share your great experience on TripAdvisor. We are delighted to hear that you enjoyed Andaz Style services and facilities. It is always a pleasure to receive such warm comments like yours, as it will help motivate the team. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward the pleasure of welcoming you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great stay at Andaz Tokyo!

This is my second time stayed in Andaz Tokyo. The service is amazing, room is in top condition and very clean. The best part is the overall experience of being welcomed and at ease every time you are in the hotel. I will stay here every time I come to Japan for business or personal. Highly recommend...

Read More
May 2017|anselmoc1980

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear anselmoc525, Thank you very much for staying with us again and for sharing your wonderful experience on TripAdvisor. It was a great pleasure to have you with us, and we are truly honored to learn you have enjoyed your stay at Andaz Tokyo. Should you need any assistance for your future reservations, please feel free to let us know. We hope to have an opportunity to serve you again on your next trip to Tokyo, hopefully soon in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

excellent, beautiful hotel

great ambience, fantastic service, staff extremely helpful, very nice rooms with a great view. the hotel lobby is situated on the 51st floor the rooms are about 10 floors down. beautiful spa. just a great new hotel....

May 2017|robertbY9036CU

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear robertbY9036CU, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your wonderful comments. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our views and experienced at AO Spa & Club. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Outstanding stay at the Andaz

It's a very beautiful property at an excellent location. The breakfast buffet is in the top 10 for all the buffets I've eaten at over the years. The staff is very attentive and thoughtful. Very nice stay and we will be back....

May 2017|Krow411

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Krow411, Thank you very much for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are truly honored to learn you have enjoyed your stay at Andaz Tokyo. Your warm comments toward our staff are very much appreciated, as it will encourage our staff to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing hotel with fabulous customer service

Absolutely amazing end to our honeymoon! Brilliant views with phenomal service all round. We had dinner in the tavern and the staff and chefs made me a personal meal as I am vegetarian and it was my favourite meal in Japan!...

May 2017|Kelli P

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Kelli P, Thank you very much for choosing Andaz Tokyo during your honeymoon trip to Tokyo and for taking your time to share your great experiences on TripAdvisor. We are delighted to hear that you enjoyed Andaz Style services and facilities. It is always a pleasure to receive such warm comments like yours, as it will help motivate the team. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward the pleasure of welcoming you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Best Breakfast in Tokyo, probably in Japan

The setting for the Andaz Toranomon Hills breakfast has always been stunning - on the 51st floor overlooking the Imperial Palace grounds and Marunochi. But on this visit we noticed that they had taken it up a level. Every morning, there were small, subtle variations in the juices and dishes served...

Read More
April 2017|HKScrambler

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear paulsX2846BJ, Thank you very much for staying at Andaz Tokyo, and for taking the time to share your wonderful comment on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to learn you had enjoyed the view and the breakfast at Andaz Tavern. We appreciate your kind comments, as it will motivate the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know. We look forward to the opportunity of serving you again in near future. Sincerely, Ross Cooper General Manager Andaz Tokyo

Friendly and relaxing

Staff were very friendly and helpful , enjoyed the room and facilities .Pool and facilities were outstanding , they could improve on the standard of coffee at breakfast . We would come back again . Thankyou ...

April 2017|provo1412

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jeff P, Thank you for taking your time to share your recent experience at our hotel on TripAdvisor. We are horned to learn that you have enjoyed your stay at Andaz Tokyo. Also we appreciate your kind comments toward our staff. Your warm comments will encourage and motivate the entire Andaz Tokyo Team to strive to maintain and improve the services we offer. In regard to your comment for coffee at breakfast, it will be shared internally to take into consideration for the better service. Should you need any assistance for future reservations, please feel free to let us know. We look forward to welcoming you back again to our hotel in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz - nice modern hotel

I had a very short stay here for work. I enjoyed the modern look of the hotel. I had a great room with a beautiful bathroom and tub. I only ate full breakfast in the restaurant but the restaurant layout and view were fantastic. I really enjoyed it and would stay there again....

April 2017|lenat852

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 849lenat, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your great comments on TripAdvisor. We are delighted to hear you have enjoyed our Andaz Style services and facilities, As Japan has four beautiful seasons, we hope you have an opportunity to enjoy the great views of Tokyo during the other seasons from our hotel. We look forward to the pleasure of welcoming you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Great service!

staff was great, hotel was well appointed and clean. we'd definitely come back to stay again if we return to tokyo. as with most of japan, more gluten free options would be a nice touch due to my allergy. we ordered grilled salmon from in room dining and they were very gracious in making sure it wa...

Read More
April 2017|Hugh N

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Hugh N, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your wonderful comments on TripAdvisor. It was a great pleasure to have you with us and we are truly honored to learn that you have enjoyed your stay at Andaz Tokyo. In regard to your comment of more gluten free options, we will take it into future considerations. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to welcoming you back to your “Home away from home” again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

One of the best!

We had a great time! Very accommodating staff, modern and clean room furniture. Nice location, just two train stops to Shibuya/Omotesando. Even have a complimentary "happy hour" to all guests where they serve decent wine and finger foods. Good job Andaz!...

April 2017|JonAquino

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear JonAquino, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for taking your time to share your great experiences on TripAdvisor. It is truly a pleasure to learn that you have enjoyed the stay with us, and we appreciate your kind comments toward our team. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know. We look forward to the pleasure of welcoming you back to Andaz Tokyo in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Absolute Perfection

My wife and I had the opportunity to stay at the Andaz Tokyo for the first segment of our honeymoon, and what an experience! We have stayed at several Andaz and Park Hyatt properties before, and this by far was the most beautiful hotel we've stayed at. Service was impeccable, and small details like ...

Read More
April 2017|thetonyhancock

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Anthony H, Thank you very much for choosing Andaz Tokyo during your honeymoon trip and for sharing your wonderful experience on TripAdvisor. We are honored to learn that our Andaz Style service and facilities have met your expectation. Your warm comments will encourage and motivate the entire Andaz Tokyo team to strive to maintain and improve the services we offer. We sincerely look forward to the pleasure of serving you once again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

A modern and stylish hotel in Tokyo

I chose Andaz Tokyo because of its proximity to Chiyoda Ku. And was surprised to see how beautifully the hotel has been put together. From the ground level reception to the rooms at 47-50 floors and two story ceiling at the reception and the rooftop bar and the two story high ceiling of spa makes it...

Read More
April 2017|satishjchatham

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear satishjchatham, Thank you very much for staying at Andaz Tokyo, and for taking the time to share your comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to learn you had enjoyed the facilities and services at Andaz Tokyo. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely look forward to the pleasure of serving you once again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

You are in for a treat

Ideally located south of the imperial gardens, andaz tokyo reflects everything you expect from good japanese hospitality. Excellent but not spacious rooms with top of the line bathroom, very attentive and dedicated staff to make you feel at home. If you like walking, you are really well located to w...

Read More
April 2017|jfmenu2017

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear jfmenu2017, Thank you very much for choosing Andaz Tokyo during the recent stay, and for sharing your comments on TripAdvisor. We are truly honored to learn you have enjoyed the stay with us. Such positive comments will encourage all of our staff. As Japan has four beautiful seasons, we hope you have an opportunity to enjoy the great views of Tokyo during the other seasons from our hotel. We look forward to the pleasure of welcoming you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

One of the best hotels EVER!

Everything about the hotel is magnificent. It would be perfect, if the hotel adds a menu for the kids - a pizza served by room service would be great. Proximity to underground stations, and convenient stores adds to the value of your stay....

April 2017|Moath76

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear moatha894, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your wonderful comments on TripAdvisor. We appreciate your feedback about kids menu. We will take your comment under consideration, in order for us to improve our guest’s experiences. Should you need any assistance for future reservations, please feel free to let us know. We look forward to the pleasure of welcoming you back to Andaz Tokyo in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Flawless Service

Anyone who's been to a hotel in Japan knows that service in any hotel or restaurant will surpass expectations. The Andaz does that with metropolitan grandeur and flair. All rooms have magnificent views due to their being on the top floors of a 50 floor tower. All rooms are up to date and include ...

Read More
March 2017|danielcT9102FN

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear danielcT9102FN, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our views and facilities. For the location, the Toranomon Area is currently under development towards the 2020 Olympic Games. If we have a chance to welcome you back again, we would love to introduce very local, though traditional and interesting attractions and dining spots in the neighborhood. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz in Tokyo

You won't go wrong staying at the Andaz. The view from the rooms are great. There's access to a great gym along with a very nice pool area. It's also surrounded by several restaurants along with the Ginza subway stop which is 2 blocks away. ...

March 2017|T2023IRrichards

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear T2023IRrichards, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We were honored to learn that our Andaz Style service and facilities met your expectation. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist. We look forward to welcoming you two back again in the near future. Sincerely, Ross Cooper General Manager Andaz Tokyo

Fabulous time

A wonderful hotel, from the check in experience to gorgeous pool and spa. The bar has live music every night - jazz types - and there are also lots of other restaurants and cafes in the same building if you don't want to eat at the hotel. We ate in the bar and restaurant- both very good. We also wen...

Read More
March 2017|sarahkiwinz

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear sarahpatriciat, Thank you very much for your recent stay with us, and for taking your time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us and we are truly honored to learn that you have enjoyed the entire experience at Andaz Tokyo. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We are looking forward to welcoming you back again to your “Home away from Home” in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Best hotel in Tokyo

Easily one of the best hotels in Tokyo. Facilities are excellent, room is generously large, bathroom and shower/bath is stunning, views are beautiful, staff is friendly and proactive. Downside is location, but there is a subway station a few minutes away that connects to the rest of Tokyo. Do not wa...

Read More
March 2017|leoguam

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear leom1994, Thank you very much for your recent stay with us, and for taking your time to share your experience at Andaz Tokyo on TripAdvisor. We are truly honored to learn you had a wonderful time during your stay with us, and the services and facilities met your expectations. Your feedback will definitely be shared with our team, as it will motivate us to maintain and improve our services and facilities we offer. Should you need any assistance for future reservations, please feel free to let us know. We look forward to the opportunity of serving you again on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Amazing Business Trip

I had an amazing stay at Andaz for 1 week business trip. The service was amazing from the moment I got off the taxi, to the relaxing checkin process, and the amazing staff at the pool/gym. The room was very spacious with a spectacular view of the skytree from the 50th floor. The big bathtub was s...

Read More
March 2017|164pingl

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ping L, Thank you very much for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We were honored to learn that your entire experience with Andaz met your expectations. Your warm comments are very much appreciated, as it will encourage our staff to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fantastic Stay in Tokyo

Room had amazing rooms, spacious and comfortable. Bathroom is amazing; Spa is super, pool and locker rooms are excellent. Conference rooms were super for our business meeting. Food in the restaurant was excellent, plus the happy hour snacks were delicious....

March 2017|thomasbJ1753PR

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear thomasbJ1753PR, Thank you very much for staying at Andaz Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed entire stay experience. The spacious round bathtub you had mentioned inspired by the Japanese Traditional “Goemon Style” bathtub. Your warm comments will encourage all our staff to strive to improve the services and facilities we offer. We sincerely look forward to the pleasure of serving you once again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fabulous Tokyo hotel

Friendly helpful staff in a great location. Clean rooms, nice snacks and drinks available for happy hour. All the staff willing to go the extra mile to ensure a wonderful stay! Highly recommend this hotel! ...

March 2017|mollis646

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear mollis646, Thank you very much for sharing your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are truly honored to learn you have enjoyed your stay at Andaz Tokyo. Your warm comments are very much appreciated, as it will encourage our staff to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back to Andaz Tokyo, hopefully soon in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Splendid view of Tokyo

Located on the high floors (47-52F) and night view of Tokyo Tower is especially superb. Tokyo Sky Tree can be seen underneath. Palace, buildings of Marunouchi can be seen underneath. Hotel staff are polite very kind, which can be evaluated best among other high class hotels in Tokyo....

March 2017|ynu_eco

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear ynu_eco, Thank you very much for choosing Andaz Tokyo for your recent stay and for sharing your wonderful comment on TripAdvisor. We appreciate your positive feedback about our hotel and honored to learn you have enjoyed your stay and views from the hotel. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back to Andaz Tokyo, hopefully soon in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

One of the best stays in Tokyo

I've stayed at this property three times now. I live the fact that you are away from major traffic areas and a more relaxed area. Yet on a 7 minute walk away from the subway. Staff are always on hand to help and meet your expectations. I didn't any connecting rooms. Rooms are ample in size and comfo...

Read More
March 2017|RDMWorldTravel

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear RDMWorldTravel, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your comments on TripAdvisor. We appreciate your kind comments towards our team. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know. We sincerely look forward to the pleasure of serving you once again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

One of my favorite hotel experiences!

My Andaz hotel experience was amazing from beg-to-end. Even compared to my usual hotel experiences in Dubai and Abu Dhabi. Definitely recommend this to anyone on the fence, as I was. Yes, Aman may be better, but this hotel was AMAZING. ...

March 2017|joshxhuang

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Josh H, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to hear that the facilities and services met your expectations. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

The best hotel in Tokyo

Besides great view, convenient location, most important is room condition and service. You may be surprised that service aren't always you expected in Japan due culture, language etc; however, Andaz Tokyo just different, from you arriving drop off area (not lobby yet because lobby is on top of the b...

Read More
February 2017|Lincoln C

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Lincoln C, Thank you very much for coming back to Andaz Tokyo for your second stay, and for taking your time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have chosen our hotel is one of the best hotels in Japan. Your feedback will definitely be shared within our team, as it will motivate us to maintain and improve our services and facilities we offer. Should you need any assistance for future reservations, please feel free to let us know. We are looking forward to welcome you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

A wonderful time at ANdAZ

I was able to spend elegant time at the best location. Although I used it in the proposal, I appreciate the warm response of the staff. The gym and pool are also on the higher floors and the location is the best. You can also have a good sense of reasonable distance hospitality....

February 2017|Manabu S

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 8manabus, Thank you very much for your recent stay with us, and for taking your time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the entire experience at Andaz Tokyo. Such positive comments will encourage all of our staff. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist. We are looking forward to serving you again in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

From my heart

I highly appreciate the friendly staffs of Andaz. I think the pool, the gym and the spa are the most substantial among hotels in Tokyo. The comfort of the room and the bed comfort are perfect. Buffet breakfast is one of the fun of every time. I would definitely stay Andaz again....

February 2017|kazushik2016

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear kazushik2016, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo, and for sharing your stay experience on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed the facilities and services at Andaz Tokyo. Your warm comments are very much appreciated. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to welcoming you back again to Andaz on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

best in class

best in class hotel with the bext view in Tokyo, you're not lost in translation but lost in the air for the best dreams ever! design and quiet hotel just like being at home but on the 51st floor. The gym/spa is also as perfect as the quality of service....

February 2017|E3492JQjulienc

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear E3492JQjulienc, Thank you very much for sharing your wonderful experiences at Andaz Tokyo on TripAdvisor. It was a great pleasure to have you with us, and we are truly honored to learn you have enjoyed our Andaz Style service and design. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We are looking forward to having the opportunity of welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz Tokyo

This is a wonderful hotel, one of the best I have stayed in. The health's club and facilities were outstanding. All in all it is a hotel that I would highly recommend whether on business or a vacation....

January 2017|RivetteMelbourne

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear RivetteMelbourne, Thank you very much for your recent stay with us, and for taking your time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the entire experience at Andaz Tokyo. As Japan has four beautiful seasons, we hope you to have an opportunity to enjoy other great views of the city during other seasons on your next visit. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We are looking forward to the pleasure of welcoming you back again in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Tranquil Andaz Tokyo

We had a lovely, restful stay at the Andaz in Toronamon Hills in Tokyo. The room was lovely, the service impeccable and the facilities (pool, spa and restaurants) perfect. The décor of the rooms is very stylish and modern, and the view is spectacular. Highly recommended....

January 2017|francesk742

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear francesk742, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your wonderful comments on TripAdvisor. We are honored to learn that our facilities and services met your expectations. Should you need any assistance for future reservations, please feel free to let us know. We look forward to welcoming you back again to Andaz on your next trip to Tokyo. Kind regards, Ross Cooper General Manager

Hyatt Tokyo

An excellent hotel in a very convenient loacation in downtown Tokyo. Superior hotel facilty and room. Responsive and sincere staff committed to quality service. Room service available at odd hours when international travelers need it....

January 2017|stephenkH5191SC

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear stephenkH5191SC, Thank you very much for choosing Andaz Tokyo for your recent stay, and for sharing your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our Andaz style design and service. We appreciate your kind comments and these warm words will certainly encourage all the team members to provide enhanced hospitality. We look forward to serving you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz Tokyo is excellent

Had a smashingly awesome time. Staff were efficient and always courteous to my requests. Very attentive and highly recommended. Convenience is epic and everything from eateries, taxi to subway is walking steps away ...

January 2017|Sam K

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Sam K, Thank you very much for choosing Andaz Tokyo for your recent stay, and for sharing your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are truly honored to learn you have enjoyed your stay at Andaz Tokyo. We appreciate your kind comments towards our team. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful hotel downtown Tokyo

Gorgeous modern hotel, very slick. Great staff, all English-speaking, excellent level of service. My room was big and beautiful, with a fantastic view from the 48th floor of the building. I didn't use them but the hotel also had a pool and gym + spa....

January 2017|katellj2017

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear katellj2017, Thank you very much for sharing your wonderful comments on TripAdvisor. It was a great pleasure to have you, and we are truly honored to learn that you enjoyed our Andaz Style services and facilities. Such positive comments like yours will encourage all of our staff. Should you need any assistance for future reservations, please feel free to let us know. We are looking forward to welcoming you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

One of the best hotels in Tokyo

Modern and stylish decor, spacious, convenient, and friendly staff. Excellent hotel for business or vacation, whether you're traveling alone or with family. Will definitely go back to Andaz when I'm in Tokyo next time....

January 2017|228twiggyl

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 228twiggyl, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your wonderful comments on TripAdvisor. It was truly a great pleasure to have you with us, and we are delighted to hear you enjoyed our Andaz Style services and facilities. Should you need any assistance for future reservations, please feel free to let us know. We look forward to the opportunity of serving you again on your next trip to Tokyo in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

5 star quality

memorable stay.. andaz is a 5 star city hotel full of facilities. from the parking area upon arrival you can understand the high standars that they provide. spacious room and bathroom with fantastic city view. lounge and breakfast area very good.the sushi restaurant on 52nd floor very good(expensive...

Read More
January 2017|868georgiost

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 868georgiost, Thank you very much for your recent stay with us, and for taking your time to share your experiences at Andaz Tokyo. We were honored to learn that you have enjoyed our facilities and services. Your feedback will definitely be shared with our team, as it will encourage, and motivate all of our staff to maintain and improve our services and facilities we offer. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Nice hotel

the hotel is very cozy and comfortable and hotel staff is also friendly! The breakfast is also delicious and with a good view. As the room is on high floor, each room has a good view. My room can see the bay and Odaiba!...

January 2017|vany2017

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear vany2017, Thank you very much for your stay with us, and for taking the time to share your wonderful comments on TripAdvisor. We were honored to learn that our Andaz Style service and facilities met your expectation. As Japan has four beautiful seasons, we hope you to have an opportunity to enjoy the great views of the city and local activities during other seasons on your next visit. We look forward to the opportunity of serving you again on your next trip to Tokyo. Kind regards, Ross Cooper General Manager

Outstanding in every way

I spend 150+ nights/year in hotels but have experienced such a seamless customer experience maybe three times only before this stay. The hotel staff are at the top of their game and provide exemplary service. Hotel design is fantastic and overall guest experience is world class. Hotel may not be ...

Read More
January 2017|224henryp

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 224henryp, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your wonderful comments on TripAdvisor. We appreciate your kind comments towards our team. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know. We sincerely look forward to the pleasure of serving you once again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

ANDAZ TOKYO

Location, correspondence, feeling, everything is the best. It will make your stay in Tokyo very nice. There are few rooms and it is a good hotel that makes me feel at home. I love this hotel. My friend liked this hotel very much. Also, breakfast is very delicious....

January 2017|おにも ね

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear おにもね, Thank you very much for staying at Andaz Tokyo, and for taking the time to share your comments on TripAdvisor. It was a great pleasure to have you with us and we are truly honored to learn that your stay with us makes you feel like at home. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

excellent hotel

very nice, spacious and well maintained hotel. i strongly recommend to those who look for a new and spacious hotel room in Tokyo. room is very comfortable in any point. The only disadvantage is location ( it is not located near to any shopping or restaurant)...

December 2016|suharnok

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear suharnok, Thank you very much for your recent stay with us, and for taking your time to share your experiences at Andaz Tokyo. We were honored to learn that our Andaz Style service and facilities met your expectation. For the location, the Toranomon Area is currently under development towards the 2020 Olympic Games. If we have a chance to welcome you back, we would love to introduce very local, though traditional and interesting attractions and dining spots in the neighborhood. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Nice hotel,nice design

Had stayed there twice on family xmas holidays. Location a bit far from city but very nicely designed hotel. Room is big and nicely lay out. The mattress and bedsheet are super nice. We ordered burgers for supper, the price was reasonable and its really good...

December 2016|S9883SBjulianam

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear S9883SBjulianam, Thank you very much for your recent stay with us, and taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn you and your family enjoyed the experiences at Andaz Tokyo. For the location, the Toranomon Area is currently under development towards the 2020 Olympic Games. If we have a chance to welcome you back again, we hope we can offer more convenient access. We look forward to pleasure of welcoming you and your family back in near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

The best view of Tokyo!

If you wish to experience the best view of Tokyo, this place is where to stay! Opened in 2014, brand new, chic Japanese modern interior. The facility offers good Tavern, sushi counter and roof top bar. AO spa offers seasonal treatments in a calm ambience. The gym facility is great too! Highly recomm...

Read More
December 2016|Yeji-Olivia

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Yeji-Olivia, Thank you very much for choosing Andaz Tokyo and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our views, restaurants and AO Spa. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Fantastic hotel - beautiful and chic

We loved this hotel so much we returned the following week! The views are stunning, the rooms modern and cost. The staff couldn't be nicer and more helpful. We loved the breakfast - a wonderful range of western and Japanese food. The rooms had amazing views, an espresso machine, a kettle, and enormo...

Read More
December 2016|LaraHoltz

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear LaraHoltz, Thank you very much for your recent stay with us, and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed entire stay experience. Your warm comments will encourage all our staff to strive to improve the services and facilities we offer. We sincerely look forward to the pleasure of serving you once again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Impeccable service and attention to detail

We were at the Andaz for a family vacation. The concierge was like having our own personal travel agent. Our activities were printed out for us each day and the vacation went without a single hitch. The staff was so friendly and helpful. Would highly recommend this hotel!!...

December 2016|762douglask

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 762douglask, Thank you very much for choosing Andaz Tokyo for your family vacation, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the stay with us. Such positive comments will encourage all of our staff. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of welcoming you and your family back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

beautiful hotel; central location; great service

beautifully designed hotel; stylish, spacious, comfortable rooms with stunning city views; impeccable service; nice gym facilities and pool; convenient central location with several metro lines nearby; ample hotel dining options and more restaurants in the building complex...

December 2016|KenandClay

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear KenandClay, Thank you very much for your recent stay with us, and for taking your time to share your experiences at Andaz Tokyo. We were honored to learn that our Andaz Style service and facilities met your expectation. Your warm comments will be passed on to the entire team, as it will motivate them to maintain and strive to improve the services we offer. We do look forward to welcoming you back to Andaz Tokyo, hopefully soon in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Dec Business trip

Awesome property with exceptional service, views over the city, great gym and comfortable rooms. At check in they knew my family would be joining midweek and thus arranged adjoining rooms. Overall service quality and attentiveness is very good....

December 2016|jonpaulj277

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear jonpaulj277, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your feedback on TripAdvisor. It was truly a great pleasure to have you and your family with us, and we are delighted to hear you enjoyed our Andaz Style service and the view from the guest room. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist. We look forward to the opportunity of serving you again on your next trip to Tokyo in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful views and excellent service

The Andaz was a lovely hotel with excellent service. Everything was done with care and pride. The spa was especially tranquil and clean. And our view of Mount Fuji from the room was breathtaking. Totally blew away our expectations ...

December 2016|Amanda A

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear amanda a, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our service and facilities. Your comments will be passed on to the entire team, as it will motivate them to maintain and strive to improve the services we offer. As Japan has four beautiful seasons, we hope you have an opportunity to enjoy the great views of Tokyo during the other seasons from our hotel. Thank you again for your valuable feedback, and we look forward to welcoming you back to Andaz Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Very trendy and cozy hotel

Guest room is very cozy and spacious with great view amd a big bathtub. View from any place in the hotel, such as restaurants, gym and swimming, is great as well. There are also many restaurants in the lower leves of the same building which is very convenient....

December 2016|Tako0924

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Tako0924, Thank you very much for choosing Andaz Tokyo during the recent stay, and for sharing your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our bathtub and the view from the hotel. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to serving you again on your next trip to Tokyo in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Glorious hotel - in every way.

If you are traveling to Tokyo and you are able to truly treat yourself, take advantage of the wonderful world that is Andaz Toranomon. The views are amazing - I could see Tokyo Tower, the bay and Mount Fuji from my room on the 48th floor. The breakfast buffet was delicious - make sure you wake up ...

Read More
December 2016|121petam

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 121petam, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to learn that you have enjoyed the entire experience at Andaz Tokyo. Your warm comments are very much appreciated, as they will encourage our staff to strive to maintain, and improve our services and the facilities. As Japan has four beautiful seasons, we hope you to have an opportunity to enjoy the great views of the city and local activities during other seasons on your next visit. We look forward to the opportunity of serving you again on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent property in Tokyo

Great stay for a few days while in Tokyo. Beautiful tower with check in on the 51st floor. Amazing staff and great service. Close to the subway stations and easy to access other major areas of the city. ...

December 2016|xaimaica

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear xaimaica, Thank you for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking the time to share your review on TripAdvisor. We are delighted to hear that you enjoyed Andaz Style services and room facilities. It is always a pleasure to receive such warm comments like yours, as it will help motivate the team. Our hotel has 360 degree panoramic views of the city, and we hope you have a chance to try out the different views on your next occasion. We look forward to the opportunity of welcoming you back on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful property within good access to commuting options.

Great and beautifully designed hotel. Within walking distance of the Ginza subway line and a handful of shops and restaurants. It was just a short cab ride to Tokyo station (for the bullet train) and a 35 minute ($60) cab ride from Haneda Airport. ...

November 2016|NYCIan

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear NYCIan, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your feedback on TripAdvisor. It is our great pleasure to learn that you have enjoyed the experience with us. Your comments will be passed on to the entire team, as it will motivate them to maintain and strive to improve the services we offer. As Japan has four beautiful seasons, we hope you have an opportunity to enjoy the great views of Tokyo during the other seasons from our hotel. We look forward to welcoming you back again to Andaz Tokyo on your next trip to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Good Hotel

Everything for Andaz Hotel is fantastic. However, Only transportation is Poor, if you would like to use Public. When I would like to go shopping Ginza, Marunouchi Area, I felt the location is a little bit unconvenient for me....

November 2016|Taro Y

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Taro Y, Thank you very much for your recent stay with us, and for taking your time to share your experiences at Andaz Tokyo. We are honored to learn that you have enjoyed Andaz Style service and facilities. Your warm comments are very much appreciated, as it will encourage our staff to strive to maintain and improve the services we offer. As you may have noticed, Toranomon area where we are located is under development, which is due to be completed by the 2020 Olympic Games. We believe we can provide much more convenient and interesting stay experiences in the future. We sincerely look forward to the pleasure of serving you once again. Kind regards, Ross Cooper General Manager Andaz Tokyo

Superb hotel experience.

We couldn't have had a more comfortable and stylish room, with a better view, with better staff, anywhere else. We went on to an Intercontinental and a Four Seasons after this stay in Tokyo, and the Andaz was our favorite for all the reasons stated above....

October 2016|LJMSFCA

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear LJMSFCA, Thank you for staying at Andaz Tokyo during your trip to Tokyo, and for sharing your stay experience on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our views and service. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Hotel of the future, service of the best

Wonderful location, spacious room, excellent services, and they even have free cloths to be borrowed for me to access the gym. Best of the hotel I have visited thus far. Will look forward to be back here...

October 2016|Ming402

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ming402, Thank you very much for your recent stay at Andaz Tokyo and for sharing your experience with us. We are truly honored to learn you have enjoyed the stay with us. Such positive comments will encourage all of our staff. As you may have noticed, Toranomon area where we are located is under development, which is due to be completed by the 2020 Olympic Games. We believe we can provide much more convenient and interesting stay experiences in the future. We look forward to the pleasure of welcoming you back to Andaz Tokyo, hopefully soon in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Perfect for special occasions

Andaz Tokyo is one of the finest hotels available for guests visiting Tokyo. Highly recommend it for its convenient location and upscale amenities. Celebrated our honeymoon and the hotel helped make our stay more enjoyable with a nice gift....

October 2016|Alan Y

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Alan Y, Thank you very much for your recent stay with us, and for taking your time to share your comments and experience at Andaz Tokyo on TripAdvisor. It was a great pleasure to have you with us such a special occasion, and we are delighted to hear that you enjoyed entire stay experience. Your warm comments will encourage and motivate the entire Andaz Tokyo Team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have an opportunity to welcome you and your wife back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

the best hotel in the world.

Everything about the Andaz is amazing! Everything! The food is incredible. The rooms and space are awesome. The views are breathtaking. This is by far the best hotel I've ever stayed at in my life. And bonus: the staff all spoke some english as well. The breakfast buffet will blow your mind. The l...

Read More
October 2016|tyson c

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Tyson C Thank you very much for your recent stay with us, and for taking your time to share your experiences at Andaz Tokyo. We are delighted to hear that the facilities and services met your expectations. Your feedback regarding our breakfast buffet will be shared with our kitchen and restaurant team as it will motivate all to keep up the good work, and continue to improve the food and services we offer. We sincerely look forward to the pleasure of serving you once again on your next visit to Tokyo. Kind regards, Ross Cooper General Manager Andaz Tokyo

Stay for a special occasion

Stayed one night to celebrate our wedding anniversary and it turned out it was a great call for Tokyo city staycation. Enjoyed a great view of Tokyo tower from the room in the night time and had a delicious dinner at Tavern with finishing our night at the roof top bar with fresh winds....

October 2016|Insuk S

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Insuk S Thank you very much for your recent stay at Andaz Tokyo and for sharing your wonderful experiences on TripAdvisor. It was a great pleasure to have you with us such a special occasion, and we are delighted to hear that you enjoyed entire stay experience. Your warm comments will encourage and motivate the entire Andaz Tokyo Team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have an opportunity to welcome you and your wife back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Excellent stay

Very attentive and welcoming staffs Spacious room with great bathroom featuring a large tub Stunning breathtaking skyline view of tokyo Warm, artistic and cozy decor all around the hotel Overall a great experience...

October 2016|Michaelhercules

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Michael C, Thank you for your stay with us, and for taking your time to share your wonderful review on TripAdvisor. We are honored to learn that you have enjoyed the entire stay at Andaz Tokyo. Comments like yours will tomotivate all of our staffs to strive to maintain and improve the services and facilities we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to welcoming you back to Andaz Tokyo, hopefully soon in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Beautiful Hotel w/ an Amazing View

This was my first trip to Tokyo and the Andaz came as a recommendation from colleagues. The staff was fantastic and the room was pristine and welcoming. Beautiful view. I would definitely stay here again....

September 2016|Jamie B

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jamie B, Thank you for staying at Andaz Tokyo during your first trip to Tokyo, and for sharing your stay experience on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our views and service. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Andaz Tokyo

I highly recommend this hotel for anyone staying in Tokyo. Centrally located and very near the Imperial Palace, I had a great time. Fantastic food, the view amazing and I would stay here again in a heartbeat....

September 2016|Andre B

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Andre B, Thank you very much for staying at Andaz Tokyo, and for taking the time to share your comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to learn you had enjoyed the facilities and services at Andaz Tokyo. We appreciate your kind comments towards our team. Your warm comments will encourage the entire team to strive to maintain and improve the services we offer. Should you need any assistance for future reservations, please feel free to let us know. We are looking forward to welcome you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Live music in the lounge on the weekends

Excellent hotel. Close to the Metro Line and 10 -15min walk to JR line. Comfortable bed. Hotel is located in the financial district. I was in Tokyo for business, but had no problem taking the train or taxi to other points of interest. Most taxi rides were $10-20. ...

September 2016|417tracib

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 417tracib, Thank you very much for choosing Andaz Tokyo during the recent business trip, and for sharing your wonderful comments on TripAdvisor. It was a pleasure to have you with us, and we are truly honored to learn our service and facilities met your expectation. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to welcoming you back again soon. Kind regards, Ross Cooper General Manager Andaz Tokyo

The best hotel I've ever stayed

I've stayed in this hotel for 3 times and the quality maintain the same high level no matter for hardwares or services, it is truly the world-class; it's no doubt the best hotel I've ever stayed!!!...

September 2016|143yudaw

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 143yudaw, Thank you very much for your continued support to Andaz Tokyo, and for taking your time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the experiences at Andaz Tokyo. Your feedback will definitely be shared with our team, as it will encourage, and motivate all of our staff to maintain and improve our services and facilities we offer. We look forward to pleasure of welcoming you back in near future. Kind regards, Ross Cooper General Manager

Amazing

One of the best Hyatt locations I've stayed at by far. From the check-in process all the way to the check-out, the attention to detail is impeccable. Will visit again for sure if I am ever in Tokyo again. ...

September 2016|steepnd

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Stephen C, Thank you very much for your recent stay with us, and for taking the time to share your feedback on TripAdvisor. It was a great pleasure to have you with us, and we were delighted to hear that our services and facilities met your expectations. We appreciate your kind comments and these warm words will certainly encourage all the team members to provide enhanced hospitality. We look forward to serving you back in the near future. Kind regards, Ross Cooper General Manager

if you are tired of ryokans

Very nice hotel, very well located. The personnel is very nice and attentionné. Nice lounge with drinks. A tremendous view over Tokyo. Very beautiful rooftop bar and sushi restaurant (Worth trying even if expensive)....

August 2016|holidayz2015

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear holidayz2015, Thank you very much for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to learn you had enjoyed our Andaz Style service and facilities. As Japan has four beautiful seasons, we hope you have an opportunity to enjoy the great views of Tokyo during the other seasons from our hotel. We look forward to the pleasure of welcoming you back again in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Best Hotel - Andaz Tokyo Toranomon

I would strongly recommend this hotel, make sure to choose the Tokyo Tower view - great view to wake up to, sophisticated interior design ! complimentary snacks, soft drinks and other non-alcoholic beverages from the minibar, a great choice for travellers interested in clean streets, friendly people...

Read More
August 2016|baoyic33

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear baoyic33, Thank you very much for your stay with us, and for taking the time to share your comments on TripAdvisor. It is our great pleasure to hear that you have enjoyed the view and our Andaz Style service. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay We look forward to welcoming you back in the near future. Kind regards, Ross Cooper General Manager Andaz Tokyo

Only place to consider in Tokyo

When in Tokyo, the very best hotel to consider and MUST stay is Andaz Tokyo. Service is impeccable throughout the hotel, the very best breakfast, F&B quality, great view and most well managed hotel in Tokyo. View, location and comforts... the very best!...

August 2016|trvlsoftend

Owner Response

AndazTokyoToranomon, マネージャー at Andaz Tokyo Toranomon Hills, responded to this review

Dear travelalways01, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn that our service, views and dining experience met your expectations. Your warm comments will definitely be shared with our team, as it will motivate us to maintain and improve our services and facilities we offer. If we have a chance to welcome you back, please try our newly started spa treatment menus which some of them are only available at AO Spa & Club in Japan. We look forward the pleasure of welcoming you back in the near future. Kind regards, Nori Uchiyama Director of Rooms Andaz Tokyo

Sublime Andaz

Although located in a business area that quietens down (a blessing in disguise actually in busy Tokyo) the Andaz personifies luxury without the pretence. If you like: incredible service sophisticated elegance simple luxury that's effortless... then stay here....

August 2016|gishon

Owner Response

AndazTokyoToranomon, マネージャー at Andaz Tokyo Toranomon Hills, responded to this review

Dear Giselle H, Thank you very much for choosing Andaz Tokyo during your trip to Tokyo and for sharing your comments on TripAdvisor. We were honored to learn that our Andaz Style service and facilities met your expectation. As Japan has four beautiful seasons, we hope you to have an opportunity to enjoy the great views of the city and local activities during other seasons on your next visit. We sincerely hope to have the opportunity of serving you again in the near future. Kind regards, Nori Uchiyama Director of Rooms Andaz Tokyo

Stunning

My colleague recommended this hotel. The tasteful wood decor in the room blew me away. Amazing place. The panoramic views of Tokyo were stunning. The bar managed to be simultaneously grand yet cozy...not an easy combination....

July 2016|Ivan W

Owner Response

AndazTokyoToranomon, マネージャー at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ivan W, Thank you very much for choosing Andaz Tokyo during the recent stay, and for sharing your wonderful comments on TripAdvisor. It was truly a great pleasure to have you with us, and we are delighted to hear you enjoyed our design and view. We look forward to the opportunity of serving you again on your next trip to Tokyo in the near future. Kind regards, Nori Uchiyama Director of Rooms Andaz Tokyo

Very nice hotel in Tokyo, Japan

It's our very first time to stay at Andaz Tokyo. We were pleasantly surprised by the nice facilities. The hotel rooms are sufficiently big given that we were in Japan. We are a family of five and had two rooms next to each other. The staff offered to open the connecting door which is very convenient...

Read More
June 2016|S W

Owner Response

AndazTokyoToranomon, マネージャー at Andaz Tokyo Toranomon Hills, responded to this review

Dear kingstravel, Thank you very much for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the stay with us. Such positive comments will encourage all of our staff. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you and your family back to Andaz Tokyo, hopefully soon in the near future. Kind regards, Nori Uchiyama Director of Rooms Andaz Tokyo

Great location and amenities for family travel in Tokyo

Andaz Tokyo is an excellent choice for family travel. Located in a business district, Andaz Tokyo is actually a great for vacationing family. The Toranomon station is within walking distance, one can take Ginza line, then connect with one more line to major hubs for sight-seeing, food, shopping; and...

Read More
June 2016|RRTraveler2013

Great!

The view of the room in this hotel is perfect because we can see Tokyo tower. And My favorite point is breakfast. The breakfast is the best of all hotels in Tokyo in aspect of service,staff attitude,and taste....

June 2016|Yusuke S

Superlative service and design

I lived in Japan for two years ( a LONG time ago) and I have traveled to Japan many more times in the last 50 years. I traveled to Japan this most recent time with my son as a graduation present. Our stay at the Andaz was a special treat I saved for our last three days of our two week trip. The hot...

Read More
June 2016|Z9076XCandreak

Owner Response

AndazTokyoToranomon, マネージャー at Andaz Tokyo Toranomon Hills, responded to this review

Dear Z9076XCandreak, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your review on TripAdvisor. It was a pleasure to have you and your son with us and we are truly honored to learn you have enjoyed our Andaz Style service and design. Your warm comments are very much appreciated, as it will encourage our staffs to strive to maintain and improve our services and facilities. Our hotel has 360 degree panoramic views of the city, and we hope you and your son to have a chance to try different views on your next occasion. We look forward to welcoming you and your family back again in near future. With personal regards, Nori Uchiyama Director of Rooms Andaz Tokyo

Andaz Tokyo

My stay was perfect. The hotel was spectacular. Clean and very well presented. The rooms were very comfortable and nicely decorated. I loved the morning coffee bar, that included croissants and danishes every day. The service staff was very helpful and accommodating. The food was excellent and the r...

Read More
June 2016|Stephanie M

Like a Resort

Being in this hotel is like being in a resort, you may not want to leave and enjoy the rest of Tokyo, so be warned. The spa is complimentary with the rooms and is wonderful with an amazing pool and massage chairs!...

May 2016|Adammekearney

Beautiful Modern luxury hotel, Excellent staff & Service

Our first stay at this gem and what strikes you first are the amazing views from all angles 50 stories above Tokyo. The staff were professional and friendly and really add to the value of your experience. The room was neat modern with spectacular views of the skyline. Circular bathtub was quite larg...

Read More
May 2016|javatrader

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear javatrader, Thank you very much for choosing Andaz Tokyo during your recent trip to Tokyo, among many other hotels in the city. It was truly an honor to have you with us, and we are delighted to learn you enjoyed stay and dining experience at Andaz Tokyo. The spacious round bathtub you had mentions is inspired by the Japanese Traditional “Goemon Style” bathtub. We appreciate your kind comments regarding Andaz Tavern and the Rooftop Bar. This will definitely motivate the entire team to strive to maintain and improve the services we offer. We look forward to the opportunity to serve you again on your next trip to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

The Andaz is wonderful if you want to treat yourself

The Andaz is a special place. It's expensive, but boy is it worth it if you want to treat yourself. From the wonderful rooms to the great breakfast buffet, to the amazing pool and spa. Almost didn't make us not wanting to go out and explore the city, because the hotel is so fantastic....

May 2016|JONVI

Nice Hotel!

Hotel lobby starts on the 51st Floor and the staff takes good care of you. It has an amazing view from the top. My room overlooks the Tokyo Tower. The breakfast is great right and there is a restaurant right next to the check in counter is great. It also serves a wide variety of food. It also overlo...

Read More
May 2016|Eugene Q

Best Service You Can Ever Imagine!

Very impressed with this hotel. The staff is very friendly and absolutely the professional. The best service I ever received in a hotel. Anywhere. You will not have a single complaint about this hotel....

May 2016|Jun H

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jun H, Thank you very much for choosing Andaz Tokyo during the recent stay, and for sharing your wonderful comments on TripAdvisor. It was a pleasure to have you with us, and we are truly honored to learn you have enjoyed your stay at Andaz Tokyo. Your warm comments are very much appreciated, as it will encourage our staff to strive to maintain and improve the services we offer. We look forward to welcoming you back to Andaz Tokyo in near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Wonderful Service and Care When Traveling With Baby

I was slightly nervous about traveling with an infant from the US to Japan and booked the Andaz because of the excellent quality and service I have experienced at their other properties. The Tokyo hotel was wonderfully ZEN, accommodating, and caring. Service was top-notch, as was the food, babysitti...

Read More
May 2016|Jeralyn G

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jeralyn G, Thank you very much for your continuous support to the Andaz Brand, and for sharing your wonderful experiences at Andaz Tokyo. It was a great pleasure to have you and your family with us, and we are delighted to hear that you enjoyed our Andaz style service and facilities. Your warm comments will encourage all our staff to strive to improve the services and facilities we offer. We sincerely hope to have an opportunity to welcome you back in the near future, and should there be anything we may be of further assistance, please do not hesitate to let us know at any time. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Stay Here Even If You Have To Take Out A Second Mortgage

Yes, the Andaz may turn out to cost you an arm and leg, but after staying here, I have decided that limbs are highly over-rated. This is possibly the best way to splurge on a couple of days in Tokyo and let the rest of the budget balance out with Air B&B's. The entire property is nothing short of st...

Read More
April 2016|Wmsim

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Wmsim, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the experiences at Andaz Tokyo. We hope you have a chance to try dinner or lunch at Andaz Tavern on your next occasion to Tokyo. Tavern serves European provincial cuisine with indigenous ingredients, with various offerings on seasonal basis. There will be Japanese premium beef steak specials and summer wines with Tartars and Carpaccio offerings in this summer. We look forward to welcoming you back to Andaz Tokyo, hopefully in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Toranomon Hills

The Toranomon Hills Andaz is understated luxury. Even for Japanese standards the workmanship of build and finish is extraordinary, staff unusually capable and friendly. It doesn't suffer the hipster orientation at other modern hotel concepts, but it does feel fresh....

April 2016|John D

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear John D, Thank you very much for your recent stay with us, and for taking the time to share your comments on TripAdvisor. It is our great pleasure to hear that you have enjoyed the design, service and the concept of Andaz. At Andaz hotels, we offer Andaz Salon, our virtual venue delivering cultural experiences to guests and neighbors. We hope you to have a chance to participate our Andaz Salon event on your next visit to Tokyo. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay We look forward to welcoming you back in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Superb place: views, tranquility, design, location

Excellent new hotel with superb views, many dining options, excellent staff, fantastic pool. The design of the room is very well done - sober, efficient and tasteful. The spa and pool area are excellent - and given the limited number of rooms - this area is not crowded at all. We stayed in one ro...

Read More
April 2016|Stefaan D

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Stefaan D, Thank you very much for taking the time to share your stay experience at Andaz Tokyo on TripAdvisor. It is our great pleasure to hear that you and your family have enjoyed our hotel facilities and design. Your warm comments will encourage all our staff to strive to improve the services and facilities we offer. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the opportunity to serve you and your family again on your next trip to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Beautiful hotel close to city!

The most beautiful hotel with the most attentive staff! Love everything about this hotel. We took taxi's most everywhere and it was always no more than a 15 min ride to all of the shopping areas in Tokyo. The food and breakfast are amazing as well!...

April 2016|Charlene R

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Charlene R, Thank you for your recent stay with us, and for taking your time to share your experience at Andaz Tokyo on TripAdvisor. We are honored to learn that you enjoyed the stay with us. Your comments are appreciated, and will be shared within the entire team. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay We look forward to the opportunity to serve you again on your next trip to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

excellent hotel and services

Amazing views of downtown Tokyo, and great hotel for visit to Tokyo. Enjoy the snacks and night cocktail. High floors. Did not visit roof top garden, but was told that it gives you great view of \Tokyo,...

April 2016|jack l

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jack, Thank you very much for your recent stay with us, and for taking your time to share your experience at Andaz Tokyo on TripAdvisor. We are delighted to hear you have enjoyed our Andaz Style services and views. Our Rooftop Bar presents different special cocktails on a seasonal basis, and we hope you will have the chance to enjoy them on your next visit. We do look forward to welcoming you back in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Andaz Tokyo

A place of quiet restfulness in the heart of Tokyo, the Andaz Tokyo is a wonderful hotel and experience. Upon arrival you are greater by the excellent hotel staff ready to make your stay a great one. tThe rooms are lovely and very quiet and comfortable with great views. The bathroom has a great soak...

Read More
April 2016|Laura L

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Laura L, Thank you very much for your recent stay with us, and for taking your time to share your experiences at Andaz Tokyo. We are delighted to hear that the facilities and services met your expectations. Your kind comments will encourage our staff to strive to maintain and improve the services and facilities we offer. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to welcoming you back to Andaz Tokyo, hopefully soon in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

The stay in Andaz Tokyo is awesome

I love my stat in Andaz Tokyo. The room is great, big and nice compared to thost hotels in the same category. The staff helped me friendly and offered anything I need. I was not that lucky to get a tokyo tower viewer room but I still enjoyed my stay in Andaz. Hopefully be back one day....

April 2016|stmadfish

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear博瀚 周, Thank you very much for choosing Andaz for your recent visit to Tokyo, and for taking the time to share your wonderful comments. We are truly honored to learn you have enjoyed the entire experience at Andaz Tokyo. Your warm comments are very much appreciated, as they will encourage our staff to strive to maintain and improve our services and facilities. Our hotel has 360 degree panoramic views of the city, and we hope you have a chance to try out the different views on your next occasion. We look forward to the pleasure of welcoming you back in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Two weeks at the Andaz Tokyo

I stayed for two weeks at the Andaz on a recent business trip, and can say this is one of the nicest hotels I've ever been in. I loved the decor of the hotel and the rooms - everything was new and well taken-care of. The rooms were incredibly spacious for Tokyo standards, particularly the large walk...

Read More
March 2016|99julianay

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 99julianay, Thank you very much for your recent stay at Andaz Tokyo and for sharing your experience with us. It was a great pleasure to have you with us for two weeks, and we are delighted to hear that you enjoyed our services and facilities. We are delighted to hear you loved the eclairs sent to your room. The éclair is our signature dessert, and new flavors come out each season. I hope you will enjoy the other flavors too on your next occasion to Tokyo. We look forward to the pleasure of welcoming you back to Andaz Tokyo in near future, and should you need any assistance, please do feel free to contact us at any time. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

One of the best in Tokyo

We've stayed at the Park Hyatt and Ritz Carlton in Tokyo and were very happy with them both, though preferred the Park Hyatt. This last trip we stayed at Andaz Tokyo and loved it. The location is terrific - on the Ginza line, easy walk to the Imperial Palace and gardens - and the property is stunnin...

Read More
March 2016|862carolinef

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Caroline F, Thank you very much for your recent stay with us, and for taking the time to share your wonderful comments on TripAdvisor. It is a great pleasure to learn you had a wonderful time during your stay with us, and the services and facilities were able to meet your expectations. Your warm comments will encourage and motivate the entire Andaz Tokyo team to strive to maintain and improve the services we offer. We look forward to welcoming you back again in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Amazing view with Tokyo Tower

It was my first time staying in Andaz in Tokyo. Once I came into the room, the first thing caught my eyes is Tokyo tower thru the big wide window. It was amazing! Room was great and people worked there were very friendly and very quick to response any of my request. Worth to try!...

February 2016|sarahlee0403

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Sarah L, Thank you very much for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the stay with us. Such positive comments will encourage all of our staff. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to the welcoming you back to Andaz Tokyo, hopefully soon in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Home Away from Home - Best Place on Earth!

A - Awesome Tokyo Hotel! N - Nothing Like You Can Imagine! D - Don't Miss Your Chance! A - Always The Same - Don't Change Anything! Z - Zipping With Sincere Staff and Views of Tokyo Thanks for reading this review and I hope that you have the chance to stay at the Andaz Tokyo. It will truly make me...

Read More
February 2016|Jeremiah M

My two cents worth of comment

Having stayed in a number of 5-star hotels in Tokyo, I would say overall Andaz is excellent and it would be my first choice on my next trip to Tokyo! The rooms are well appointed and the complimentary Nikka whisky and soft drinks and chocolates are a welcome!...

February 2016|K6504QHvincentc

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Vincent C, Thank you very much for taking your time to share your experience at Andaz Tokyo on TripAdvisor. Comments like yours will motivate all of our staffs to strive to maintain and improve the services and facilities we offer. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to welcoming you back to Andaz Tokyo, hopefully soon in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Fantastic Upscale Hotel

The service in this hotel is the best I have ever experienced. The staff is so polite, welcoming, helpful, and accommodating. The rooms are phenomenal, I could live there. It is spacious and has a wonderful view and work space. Highly recommend staying here....

February 2016|Jillian D

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jillian D, Thank you very much for your recent stay with us, and for taking the time to share your feedback on TripAdvisor. It was a great pleasure to have you with us, and we were delighted to hear that our services and facilities met your expectations. We appreciate your kind comments regarding our team and these warm words will certainly encourage all the team members to provide enhanced hospitality. We look forward to serving you back in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Service Par Excellence

Andaz Tokyo is undoubtedly service par excellence. Impeccable service by the staff. Fantastic views of Tokyo. The rooms are handsome, zen-like and modern. In-room amenities are great. Our kids loved the snacks and drinks in-room without extra charge. Rooftop Bar had a stunning view of Tokyo. The ca...

Read More
February 2016|designmantra

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Lorraine O, Thank you very much for your recent stay at Andaz Tokyo and for taking your time to share your experiences with us on TripAdvisor. We are truly honored to learn you had a wonderful time during your stay with us, and the services and facilities met your family’s expectations. The feedback will definitely be shared within our team, as it will motivate us to maintain and improve our services and facilities we offer. We look forward to the opportunity of serving you and your family again in near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Outstanding premium hotel

Very well appointed, very new and tasteful fit-out of rooms and bar/restaurant/spa areas. Outstanding service and facilities. Not for the budget traveller, but a great premium experience. Great location for business travellers in the heart of the business district, easy walk to trains/metro....

January 2016|Ian B

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Ian B, Thank you very much for choosing Andaz Tokyo during the recent stay, and for sharing your wonderful comments on TripAdvisor. It was truly a great pleasure to have you with us, and we are delighted to hear you enjoyed our services and facilities. Your comments will be shared with the entire team. We look forward to the opportunity of serving you again on your next trip to Tokyo in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Fantastic Relaxing Atmosphere in heart of Tokyo

The design of the hotel is world-class. The décor is JUST RIGHT and has a very homely and relaxed feeling. You don't feel like you are in a hotel environment. The service is excellent! Location is very central. Highly recommended....

January 2016|Tony M

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Tony M, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your feedback on TripAdvisor. I am truly delighted to learn you had enjoyed our Andaz style services and the designs. Indeed the aim of the design is “Homely”, and we are happy to hear that you were pleased with our Japanese traditional style inspired designs. We would love to introduce beautiful artworks placed in the entire hotel upon your next stay. We look forward to welcome you back to your “Home” in Tokyo again soon. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Our new favourite hotel in Tokyo

11 days of pure bliss in this excellent hotel over the Christmas/New Year period. Modern and cool hotel ambiance - very classy but warm feeling with small touches of personal attention. Best room design with a stupendous views over Tokyo from the 47th floor. Excellent staff, very friendly and more ...

Read More
January 2016|Alfred Coenrad K

Really excellent hotel. So awesome!!!!

Very very over -imaging and luxurious decoration in the hotel room. The view of room is really incredible and can see the Tokyo tower. The survice is really nice and make us feel be welcome. Good position Very suggested to visit....

January 2016|33Kim633

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear 33Kim633, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your feedback on TripAdvisor. It is our great pleasure to hear that our rooms and services were able to meet your expectations. Your comments are encouraging to all our staff. We are looking forward to welcome you back again in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Incredible Stay

I could not recommend Andaz with any higher regard – the stay was perfect from start to finish (so much so that we cancelled our other plans for travel within the region). The staff, rooms, food and amenities are all incredible....

January 2016|Wondows8

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Wondows8, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are delighted to learn that you have enjoyed the entire experience at Andaz Tokyo. Your warm comments are very much appreciated, as they will encourage our staff to strive to maintain, and improve our services and the facilities. We look forward to welcoming you back in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Amazing Hotel

This is an amazing hotel, great views of Tokyo. Rooms are very spacious with modern interiors. Fitness center and pool are also beautifully designed with amazing views. Haneda airport is 30 minutes by taxi and there is a subway station 5 minutes walk from the hotel....

January 2016|Brontebeach

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Richard R, Thank you for choosing Andaz Tokyo during your recent visit to Tokyo, and for sharing your wonderful comments on TripAdvisor. It is our great pleasure to learn that you have enjoyed the experiences with us. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to welcoming you back to Andaz Tokyo, hopefully soon in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Excellent stay in the heart of Minato, Tokyo

The Andaz Tokyo has an excellent location: just 5 ~ 10 mins' walk from Toranomon Station of the Ginza Metro line: this means that you can get to almost everywhere from Ginza to Omote-sando to Asakusa within 40 mins from Andaz, which is nice for such a huge city like Tokyo. Try to get a Tokyo Tower...

Read More
December 2015|Alex_Y_Zhu

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Yicheng Z, Thank you very much for your recent stay with us, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn that you enjoyed our service, facilities and the view from the room. We will continue to do our best to maintain the services we offer, in order to make our guest experiences even better. Should you need any assistance for future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We are looking forward to welcoming you back again in near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

GETaway from hustle and bustle

One of the best experiences we've ever had. Staff are very friendly. Miki at the Andaz Tavern was very friendly and accommodating. She remembered us from the last time we dined (which was in May 2015). Food was fantastic most especially the clay pot chicken.. We had a great view of the city and Toky...

Read More
December 2015|Tiniancnmi

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Tiniancnmi, Thank you very much for your recent stay with us, and for taking your time to share your feedback on Tripadvisor. We are truly honored to learn that you have enjoyed the stay and dining experience with us. Your warm comments on Andaz Tavern and the attentiveness of our staffs are very much appreciated, as it will encourage our entire team to continue the warm and caring services that we strive to offer. We do look forward to the pleasure of welcoming you back to Andaz Tokyo in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

wonderful stay

It was amazing time! Great dinner at "the SUSHI", nice swimming pool & gym. Room is so nice. In lounge, free drink & snack. Nice viewing with Tokyo tower, buildings, Mt.Fuji. Shops in toranomon hills were so nice....

December 2015|Jun N

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jun N, Thank you very much for your recent stay with us, and for taking your time to share your experiences on TripAdvisor. We are truly honored to learn that you had enjoyed our facilities and service, and appreciate your great feedback for dinner at “the SUSHI”. Your warm comments will definitely be shared with the team, as it will motivate all of them. Once again, thank you very much for sharing your experiences with us, and we look forward to welcoming you back on your next trip to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

You have to experience it to believe it

I was extremely impressed with the size of my room, the quality of the furnishings, the room features and the housekeeping staff. The room, while not inexpensive by Tokyo standards, was much larger than I had expected in such a large city and the entire staff was polite and attentive. Very stealth...

Read More
December 2015|Christopher H

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Christopher H, Thank you very much for your recent stay with us, and for taking the time to share your wonderful comments on TripAdvisor. It is our great pleasure to learn you had a wonderful time during your stay with us, and the services and facilities were able to meet your expectations. We appreciate your kind comments toward our housekeeping team. Your warm comments will encourage and motivate the entire Andaz Tokyo team to strive to maintain and improve the services we offer. We look forward the pleasure of welcoming you back again in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

A Unforgettable Experience

What more you can ask for in life when you step into a room welcomed by a remarkable Tokyo Tower right in front of you? or you fell asleep with a breath-taking panoramic Tokyo city view with blinking red lights? or wake up by fresh beams of sunlight to brighten up your day? Heartfelt thanks to Anda...

Read More
December 2015|Joyce M

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Joyce M, Thank you very much for choosing Andaz Tokyo on your special day, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn that you and your husband enjoyed your first anniversary and the entire stay experience at Andaz Tokyo. Your warm comments are very much appreciated, as they will encourage our staff to strive to maintain and improve our services and facilities. We look forward to welcoming you two back to Andaz Tokyo, hopefully in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Tokyo (Nov 2015)

Very nice hotel. Conveniently located, albeit many comments about it being far away from the hustle and bustle. It's a 5-10 min walk to the Toranomon subway, which is a few stops away from Ginza and a few more from Omotesando. The airport limousine (buy tix at the aiport, available at both narita...

Read More
December 2015|Jensen T

Owner Response

AndazTokyoToranomon, マネージャー at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jensen T, Thank you very much for choosing Andaz Tokyo on your special day, and for taking the time to share your experiences with us on Tripadvisor. We are truly honored to learn that you and your partner enjoyed the stay experience with us. Also your warm comments on our restaurant and the attentiveness of our colleagues are very much appreciated, as it will encourage our team to continue the warm and caring services that we strive to offer. Thank you for sharing your comments on the food quality, as we always strive to improve and it is only through concerned individuals like yourself to obtain constructive feedback. The menus in our restaurant change in seasonal basis, and I hope we have the chance to welcome you back during your next visit Should you need any assistance for your future reservations, please feel free to contact me directly via e-mail Gerhard.passrugger@andaz.com I thank you for your valuable comments, and look forward to the pleasure of welcoming you back again to Andaz on your next trip to Tokyo. Gerhard Passrygger Director of Food and Beverage Executive Chef

Best stay in Tokyo

My first stay and the Andaz Tokyo was memorable because of the excellent rooms, staff and facilities. I have stayed at numerous 5 star hotels in Tokyo and throughout Asia and must say that this hotel is one of the best. It was modern, professional, friendly, clean, vibrant yet tranquil, the rooms p...

Read More
November 2015|Lisa M H

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Lisa M H, Thank you very much for choosing Andaz Tokyo during your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the stay with us. Such positive comments will encourage all of our staff. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to the pleasure of welcoming you back to Andaz Tokyo, hopefully soon in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Best place to stay for business in Tokyo

This is a beautiful facility and the service was outstanding. Consider this a botique hotel experience delivered by Hyatt - the best of both worlds. I will make it my preferred location on return trips to Tokyo....

November 2015|Michael T

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Michael T, Thank you very much for your recent stay with us, and for taking your time to share your experience at Andaz Tokyo on TripAdvisor. It is our great pleasure to hear that you have enjoyed the concept of Andaz and our hotel service. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay We look forward to the opportunity to serve you again on your next trip to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Awesome experience

Excellent hotel experience in Tokyo. The building itself is magnificent, the hotel is brand new and is neatly decorated (with wood dominance). The room is spacious for Tokyo standards, quality linen and bath towels are provided, and the bed was highly comfortable. I was upgraded to a special view ro...

Read More
October 2015|Vincent D

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Vincent D, Thank you very much for your recent stay at Andaz Tokyo and for sharing your experience with us. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our service, facilities and the view from the room. Tokyo has four beautiful seasons, and we hope you have an opportunity to enjoy the great views of Tokyo during the other seasons from our hotel. Also your feedback regarding our breakfast buffet will be shared within our team for consideration to maximize our guest experiences. We look forward to the pleasure of welcoming you back to Andaz Tokyo in near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Perfect stay in Tokyo

If you want a bit of luxury (actually quite a bit) and you're not on a tight budget then the Andaz in Tokyo is a great choice. We had a lovely 3 nights in Tokyo and everything was perfect. The high level of service and attention from the staff and the well appoint d and generously sized rooms were a...

Read More
October 2015|Jam M

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jam M, Thank you very much for your recent stay with us, and for taking your time to share your experiences at Andaz Tokyo. We are delighted to hear that our room, services and the view met your expectations. Your kind comments will encourage our staff to strive to maintain and improve the services and facilities we offer. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. Please make sure to try out other views of the city as it will enable to enjoy another face of the city. We do look forward to welcoming you back to Andaz Tokyo, hopefully soon in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

The hotel best in Tokyo

There is a hotel of several many in Tokyo, but ANDAZU is best. Whichever I get, interior design, a view from a window and service are wonderful. Check-in sits down on a table, and can do a drink gracefully while giving the service. The equipment is latest, but consideration feels hospitality in a lu...

Read More
October 2015|Noriaki M

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Noriaki M, Thank you very much for your recent stay with us, and for taking the time and trouble to share your experiences at Andaz Tokyo on TripAdvisor. We are honored to learn that you enjoyed our Andaz Style services and facilities. Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We do look forward to welcoming you back again in near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Stunning luxury hotel

Beautifully designed hotel on the 51st floor with the stunning views to match. Impeccable service and quality of rooms. Truly a luxury stay. The only downside is it is in a business area of Tokyo so a little bit isolated - but not enough to stop me from highly recommending this wonderful hotel....

October 2015|eindubai

Heavenly stays in Tokyo!

This hotel has e-v-e-r-y-t-h-i-n-g! Impeccable service, gorgeous accommodations, the friendliest staff, premium location... what more can one ask for a stay in Tokyo?? Any. last but not least, the price is very "affordable" for such a property......

October 2015|nunop131

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear nunop131, Thank you very much for choosing Andaz Tokyo as your “Home” during the recent stay, and for sharing your wonderful comments on TripAdvisor. It was truly a great pleasure to have you with us, and we are delighted to hear enjoyed our services and facilities. Your comments will be shared with the entire team. We look forward to the pleasure of welcoming you back to your “Home” in Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Best of the best

Andaz Tokyo ia luxury at it's finest, from the guest rooms to the lobby and staff. From the moment we entered the property, we felt welcome and taken care of. The rooms had every detail in order..coffee maker, snacks, scrumptious bedding, and deluxe bathroom with Japanese warm toilet. The room came ...

Read More
October 2015|robinleev

At home service with 6 stars hotel service

Wonderful experience each single day. Ever best gym, swimming pool, room, vallet parking, restaurants and bar come with lovely and kind hotel stuff service. Gym facility is awesome. I feel bad that I didnt try the gym and swimming pool for first 10days. I will visit there again with my family and ...

Read More
October 2015|Yuri M

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Yuri M, Thank you very much for staying at Andaz Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to learn you had enjoyed the facilities and services at Andaz Tokyo. We look forward to welcoming you, your family, and your colleagues to Andaz Tokyo, and upon your next visit, please make sure to try the unique farm-to-treatment table style spa treatments if you have the time. Please feel free to let us know if you need any assistance for future booking. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Best Hotel in Tokyo

I've been going to Tokyo on business for over a decade and this time stayed at the Andaz and in over 30+ hotels I've stayed in over the years this was by far the best experience overall I've had in Tokyo. Excellent facility and the staff could not do enough to make the stay even better. The only cav...

Read More
September 2015|Marc L

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Marc L, Thank you very much for choosing Andaz Tokyo as your “Home”, and for taking the time to share your wonderful comments on TripAdvisor. We were honored to learn that you enjoyed the service and entire stay experience at Andaz Tokyo. Your warm words are very much appreciated, as they will motivate all of our staff to consistently maintain and improve the services we offer, in order to make our guest experiences even better. We look forward with pleasure to welcome you back again soon. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Beyond Exceptional

What an incredible blend of Japanese style and culture with American convenience. Staff was so service oriented and the hotel and rooms are beautiful. Location was convenient and food was delicious and varied....

September 2015|Maggie D

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Maggie D, Thank you very much for your recent stay with us, and for taking your time to share your experience at Andaz Tokyo on TripAdvisor. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our Andaz Stlye services and facilities. Your feedback will definitely be shared with our team, as it will motivate us to maintain and improve our services and facilities we offer. We look forward to the opportunity to serve you again on your next trip to Tokyo. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Perfect stay in Tokyo

Truly perfect stay in Tokyo - everyone we met was so courteous and helpful. Appreciated the happy hour as well as all the amenities in the room. Room was surprisingly spacious for a hotel in Tokyo - we had 3 beds and still had room to move around. Beds were very comfortable. The bathroom had a g...

Read More
September 2015|sangheehee

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear sangheehee, Thank you very much for choosing Andaz Tokyo for your recent visit to Tokyo, and for taking the time to share your wonderful comments on TripAdvisor. We are truly honored to learn you have enjoyed the experiences at Andaz Tokyo. Your feedback will definitely be shared with our team, as it will motivate us to maintain and improve our services and facilities we offer. We look forward to the opportunity to serve you on your next trip to Tokyo in the near future. With personal regards Arnaud de Saint-Exupery General Manager Andaz Tokyo

Business Hotel in Tokyo

Pleasant experience checking in - check-in on 51st floor, guest were invited to sit at the open tables to wait for check in. I liked wooden furniture and fittings. The hotel room, the check in area had wooden furnishings, made me feel very warm and homely....

August 2015|Poh Eng T

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Poh Eng T, Thank you very much for staying with us at Andaz Tokyo, and for taking the time to share your feedback on TripAdvisor. It was a pleasure to have you with us. We are delighted to learn you had enjoyed the check-in experience and the furniture specially designed for Andaz Tokyo. We look forward to welcoming you back to Andaz Tokyo in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Perfect ending to 17 night Asia trip

Visited 4 countries changing hotels 8 times. Our stay at the Toranomon Andaz was by far the best all the way around. I have had breakfast buffets with many more choices but none with Better quality food or better preparation. Try the omelette. Distance to train or subway was the only undesirable ...

Read More
August 2015|William D

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear William D, Thank you for choosing Andaz Tokyo as your preferred accommodation in Tokyo during your Asia trip, and for sharing your wonderful comments on TripAdvisor. It is truly an honor to learn that you have enjoyed your stay with us, and that our breakfast met your expectations! We very much look forward to welcoming you back to Andaz Tokyo in near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Amazing expercience

I had a wonderful stay at this hotel. The property is very elegant and chic, but at the same time very contemporary and cool. The rooms are amazing, and truly invite you to relax in the middle of a bustling city while enjoying amazing views on all the activity going down 50 floors below you. The sta...

Read More
August 2015|Bruno V

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Bruno V, Thank you very much for your recent stay at Andaz Tokyo and for sharing your experience with us. It was a great pleasure to have you with us, and we are delighted to hear that you enjoyed our services and facilities. Your warm feedback will definitely be shared with the entire team, as it will encourage our staff to strive to maintain and improve the services we offer. We look forward to the pleasure of welcoming you back to Andaz Tokyo on your next trip to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Amazing home in the heart of Tokyo

Impressive hotel with very nice decoration and great staff that makes you feel at home. Amazing views of this city with a relaxing SPA with nice pool and well equipped gym. Don't miss it if you can afford it, if not, go for a drink at rooftop....

August 2015|Alfred B

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Alfred B, Thank you very much for choosing Andaz Tokyo as your “Home” during your recent trip to Tokyo, and for taking your time and trouble to share your experiences on TripAdvisor. We were delighted to learn you have enjoyed your stay with us. Your comments will motivate and encourage the entire team to maintain and improve the services and facilities we offer. Our Rooftop Bar presents special cocktails on a seasonal basis, and we hope you will have the chance to enjoy them on your next visit. We look forward with pleasure to welcome you back to Andaz Tokyo on your next occasion to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Outstanding in every way.

The hotel is absolutely incredible and the views are unreal. Rooms are large, staff were attentive, and my expectations were exceeded. Andaz Tokyo is one of the nicest hotels I have ever stayed at in my life. 5-10 min walk from the subway and the ground floor of the building had great restaurant ...

Read More
July 2015|Kevin B

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Kevin B, Greetings from Andaz Tokyo. Thank you for staying with us and for sharing your warm comments. We are honored to learn that the Andaz service met your expectations; it is always gratifying to share our service with personal style with our guests. We look forward to welcoming you back to Andaz Tokyo in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

The Best Hotel in Tokyo

Everything is so perfect. The hotel is amazingly beautiful, and the staffs are very kind and well trained. I even want to come to Tokyo just for staying at this hotel. This hotel is literally flawless....

July 2015|Heejun P

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Heejun P, Thank you for staying at Andaz Tokyo during your travel in Tokyo and for sharing your wonderful comments. Your feedback will definitely be shared with our team, as it will encourage our staff to strive to maintain the hospitality of Andaz style. We very much looking forward to welcoming you back soon at Andaz Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

值得一來再來的美麗東京景觀飯店

房間內超大片玻璃,無論何時回到房間,白天夜晚都令人感動 Check in時,不同的方式以令人印象深刻。原木設計。處處都讓人直接感受到非常高級的質感。 24小時貼心的小餐點飲料,sweet. 51chech in view 就值得我們流連忘返了 大浴室。smart interior decoration. All wood material in bath room nice trimming accessories, free soft drink mini bar... 適合任何人來住。 Good for enjoy....

July 2015|Pei Ying S

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Pei Ying S, Thank you very much for your recent stay at Andaz Tokyo and for sharing your experience with us. It was a great pleasure to have you with us, and we are delighted to learn that you enjoyed our interior design and the Andaz style featured throughout the hotel. Tokyo has four beautiful seasons, and we hope you have an opportunity again to enjoy the great views of Tokyo during the other seasons from our hotel. We look forward to the pleasure of welcoming you back to Andaz Tokyo on your next trip to the city. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Great Experiences

It was a great time for our family to stay. My son was so excited to see Tokyotower from the room where we spent. When we choose to stay in Tokyo, we would like to choose Andaz again. Their hospotarity should be mentioned that they did a great gob to welcome us....

July 2015|Akiko K

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Akiko K, Thank you for choosing Andaz Tokyo as your “Home” during you recent visit to Tokyo. It is our great pleasure to hear that your family enjoyed the stay and the view of Tokyo Tower from your room. Your comments are very much appreciated, and for sure will be shared with our entire team. We look forward to the pleasure of welcoming you and your family back to Tokyo again soon. With personal regards, Arnaud de Saint-Exupéry General Manager

Excellent Hotel

Truly stellar. Probably the nicest place I've ever stayed. Large gym, beautiful views. All the amenities you could hope for and certainly the most lovely of toilets. The location isn't ideal to walk to the interesting parts of the city but is a close taxi or subway ride....

June 2015|Emily B

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Emily B, Thank you very much for your recent stay with us. We appreciate for taking your time and trouble to share your comments on Tripadvisor. It is a pleasure to learn you loved our view, facilities, and the room amenities. We hope to have the opportunity to welcome you back in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Beautiful Hotel

The hotel's layout is a little confusing, but everything else was very nice. The staff is extremely helpful and they work very hard to make sure you are happy. Rooms are beautiful and windows give you a great view of different parts of Tokyo. You are about 3/4 of a mile from the Imperial Palace, ...

Read More
June 2015|bsuzuki

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear bsuzuki, Warm greeting from Andaz Tokyo, and thank you very much for sharing your experiences on Tripadvisor! We appreciate your compliments, which I for sure share with our entire team. I am confident that your kind words will motivate the team to maintain and improve the services we offer. We look forward to the opportunity to welcome you back to Andaz Tokyo in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Contemporary Bliss in Tokyo

This hotel has got it all. The room decor is fantastic with the highest quality contemporary fixtures. The service is fantastic. The food quality is great. They have a lap pool 37 stories above Tokyo. The views are spectacular. The location is great. This hotel is absolutely flawless. If you...

Read More
June 2015|Jeremy G

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Jeremy G, Thank you very much for taking your time in reviewing your recent stay at Andaz Tokyo. We are truly honored to learn that you had enjoyed your stay and thank you very much for your warm comments. Your comments are very much appreciated as it will encourage our staff to improve and maintain the services we offer, to continue to be your favorite. We look forward with pleasure to welcome you back to Andaz Tokyo on your next trip to Tokyo. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Andaz Tokyo

Excellent hotel with superb facilities and service. Staff were outstanding. Room service limited though. The location is very good in a posh though business and government area. Property less than 1 year old....

June 2015|kazimhk1

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Hamed Ahmed K, Thank you very much for sharing comments of your recent stay with us on Trip Advisor. It is a great pleasure to hear you enjoyed the stay with us! We will surely take your comment regarding the Room Service Menu under consideration, in order for us to improve our guest’s experiences. We do look forward to welcoming you back to Andaz Tokyo, hopefully soon in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Stylish hotel

Warm welcome, a stylish and functional room - often a hard combination to achieve. Good food choices in the Tavern and great breakfast. Well equipped gym and great location for getting about. The Nespresso machine in the room a great touch....

June 2015|Angela M

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Angela M, Thank you very much for your recent stay with us at Andaz Tokyo, and thank you for taking the time to share your comments on Trip Advisor. We are truly honored to learn you have enjoyed our hotel facilities, services, and breakfast at Andaz Tavern. Your warm comments are very much appreciated, as is will encourage our staff to strive and maintain the services and facilities we offer. We do look forward to welcoming you back to Andaz Tokyo in the near future. With personal regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Outstanding Service and Comfort

Excellent staff and the rooms are super. Good location for business and connecting to train stations. Easy walk to several sights. Cannot get much better views than from the rooftop bar or the restaurant....

June 2015|Lance E

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Lance E, Thank you very much for having stayed at Andaz Tokyo and for sharing your staying experiences on TripAdvisor. Glad to hear you have enjoyed the view of Tokyo around our hotel. We would be very much looking forward to welcoming you back to Andaz Tokyo in the hopefully not too distant future. Warm regards, Arnaud de Saint-Exupéry General Manager

Very happy stay.

My wife and I was very happy to choose the Andaz hotel because the room was very pleasing and staffs were also very helpful. They provide the water and soft drink free and that make us very happy even though it was not much money. The location of the hotel was not very convenient because the subway...

Read More
May 2015|Sungmin W

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Our valued guest Eunsung W, Thank you very much for having stayed at Andaz Tokyo and for sharing your staying experiences. Your comments are very much appreciated and are being reviewed with the management team. . We hope to have the opportunity to welcome you back in the near future. Kind regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Top of Tokyo

The hotel and staff provided a memorable first time to Japan-with helpful staff for directions and also a great restaurant to dine in..The valet staff was helpful and friendly during the stay..Highly reccommend this property...

May 2015|Jose J

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Our valued guest Jose J Thank you very much for your recent stay with us at Andaz Tokyo. We do greatly appreciated you for sharing your comments with us. We do look forward to welcoming you back to the hotel in the near future. Kind regards, Arnaud de Saint-Exupery General Manager Andaz Tokyo

Exceptional Hotel

My husband and I love this hotel. We will definitely return when we go back to Tokyo. Spectacular views from the room, excellent staff service, extremely attentive to customers' needs. Gym and rooftop bars are great places to hang out....

May 2015|Jenny L

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Our valuable guest, Jenny L Thank you so much for reviewing your recent stay at Andaz Tokyo. We are delighted to hear your positive feedback and kind words about our hotel and staff. We hope to welcome you back soon. Warm regards, Arnaud de Saint-Exupéry General Manager

A perfect stay

The staff is really kind and helpful, breakfast is great, rooms are peaceful and very comfortable, well thought. Good situation. I travel a lot and generally do not like hotels in big towers, but this was one of my best hotel experiences in a big city .Many thanks!...

May 2015|Nadia S

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Our valuable guest, Nadia S Thank you very much for having stayed at Andaz Tokyo and for sharing your review of staying experiences. It is our honor to hear that it was one of your best hotel experiences. We would be very much looking forward to welcoming you back to Andaz Tokyo in the hopefully not too distant future. Warm regards, Arnaud de Saint-Exupéry General Manager

Enjoyed our stay at Andaz

Stayed here recently for 4 nights in a standard King. Was a bit difficult to navigate to the 51st floor to check in as there isn't any staff to greed us on the G/F, so I ask the security guard instead for direction. But we were greeted by very friendly staff and the whole check in process quick and...

Read More
April 2015|Eggio18

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Gary K, Thank you for taking the time to write a positive review about your stay. We are delighted to hear you appreciated your overall experience at Andaz Tokyo Toranomon Hills and your kind comment about our staff. We are looking forward to having you back in the hotel in a very near the future. Best Regards Arnaud de Saint-Exupery General Manager

A new standard of luxury and convenience

This new hotel is beautiful. The welcome was very special and the staff could not do enough to make our stay special. We received unique recommendations for what to do and the staff were particulary able to help me with cool places and areas for my 12 year old daughter. Walking distance to the metro...

Read More
April 2015|beanbag2002

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear beanbag2002, Thank you for taking the time to write a positive review about your stay. We are delighted to hear you appreciated your overall experience at Andaz Tokyo Toranomon Hills, especially the service provided by our staff. We are looking forward to having you and your daughter back in our hotel in a very near future. Best Regards Arnaud de Saint-Exupery General Manager

Practically Perfect

Great hotel, great location, great staff, great amenities, great rooms, great service, on and on. This hotel is tough to beat. I would stay here again without hesitation. This hotel is similar to other Andaz hotels, consistent theme and service....

April 2015|Joseph P

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear Joseph P, Thank you for taking the time to write a very positive review. We are delighted to hear you appreciated your overall experience at Andaz Tokyo Toranomon Hills and we are looking forward to having you back in our hotel in a very near future. Best Regards Arnaud de Saint-Exupery General Manager

Spectacular stay at the Tokyo Andaz

We were blown away by the beauty, service and elegance of the Tokyo Andaz. Less than a year old, ten Andaz is already competing with the Aman and Four Seasons for personalized, gracious stays for its guests. Upon arrival we were greated by the GM who gave us a drink, a tour and and thoughtful ti...

Read More
April 2015|David W

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear David, Thank you very much for your kind comment. It was truly a pleasure to welcome you and your lovely family. We hope to have you back in the near future. With my best personal regards Arnaud de Saint-Exupery General Manager 

Great Hotel

Gorgeous hotel room with fantastic view. Business location with no shopping nearby, but close to Metro Station (about 5-10 mins walk). The Tokyo Tower view is amazing. Pricey but very worth to stay!!!...

April 2015|midorihk

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear midorihk, Thank you very much for your positive review about Andaz Tokyo Toranomon Hills. We are glad to hear you enjoyed the tower view from the room. We looking forward to having you here again in the future. Best Regards Arnaud de Saint-Exupery General Manager

Superb

I have stayed in several Tokyo business hotels over the years. This one is by far the best, in fact I would say it ranks as among the best hotels I have stayed in anywhere. The rooms are large and come with a full Japanese bath, they are soundproof to the extreme, teh food is good at any time of day...

Read More
April 2015|christopherhens

Owner Response

AndazTokyoToranomon, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

Dear christopherhens, Thank you for taking the time to write a positive review about your stay. We are glad to hear you enjoyed your overall experience at Andaz Tokyo Toranomon Hills and we are looking forward to having you back in our hotel in a very near future. Best Regards Arnaud de Saint-Exupery General Manager

素晴らしいホテル

入り口から期待感を持たせる動線で内装が素晴らしい。部屋も清潔で気持ち良く滞在できる。従業員の方の対応が素晴らしい。...

November 2023|a536214792

仕事で

虎ノ門で仕事の時はいつもアンダーズ、プールやジムも綺麗だし最上階のバーは異次元 ラウンジが24時間つかえるので一日中快適に仕事ができる...

October 2023|yous524

全てが快適に過ごすことができました

ホテルの設備、スタッフ、サービスが滞在しているゲストのリクエストを余裕で消化できるようにキャパシティーを設定している感じがします。 スパ、エステ、レストラン、バー、など様々な場所でそれを感じることができました。...

August 2023|hideauf

期待以上

始めてとまりました。 最近泊まったホテルの中ではとっても良い印象です。次回の予約も入れました。おすすめです。...

August 2023|busa1027

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

この度は、アンダーズ 東京にご宿泊いただき、ありがとうございます。 また、ご感想をお寄せいただきまして重ねてお礼申し上げます。 今回のご滞在についてご満足いただけたとのこと大変嬉しく拝読いたしました。 次回のご予約もいただきまして誠にありがとうございます。 アンダーズが掲げるパーソナルスタイルに基づき、お客様お一人おひとりが自分らしく自由で心地よい時間をお過ごしいただけるよう、これからもアンダーズならではの上質な空間とサービスを提供してまいりますので、引き続きご愛顧賜りますようお願い申し上げます。 次回busa1027さまをお迎えできる日を、スタッフ一同心よりお待ちしております。 アンダーズ 東京 宿泊部長 長谷川 努

さすが5つ星

さすが5つ星、お部屋、食事、サービス、対応すべて素晴らしく快適にすごせました。ラグジュアリーなホテルです。...

August 2023|sealovetwins

満足

妻との久し振りの、東京旅行、アンダーズへの宿泊で、喜びも倍増いたしました。 立地も良く。サービスもよく、満足でした。...

July 2023|kca2923

도쿄를 느낄 수 있는 공간

실내화, 어메니티 구성, 불을 켜고 끄는 방식까지. 도쿄 그리고 일본이라는 곳을 온전히 느낄 수 있게 하는 섬세한 디테일들로 즐겁습니다. ...

June 2023|kkj163

素敵な時間と空間

チェックインからチェックアウトまで、とにかく素敵な時間を過ごせました。 ラウンジも気がきいた素敵な空間で、特にエレベーターの和紙のレリーフには感動しました。 スタッフ全ての方の笑顔に癒され、サービスに癒され、お部屋のバスルームとアメニティにも癒され、景色にも癒されて。 非日常な空間と時間がとても過ごし易く造られている、そんなホテルでした。...

June 2023|megumig22

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

megumig22さま この度はアンダーズ 東京へご宿泊いただき誠にありがとうございます。 また、滞在のご感想をお寄せいただき重ねてお礼申し上げます。 館内のアートワーク、ラウンジや客室の設え、スタッフのサービス、客室からの眺望についてもご満足いただけたとのこと、大変嬉しく拝読いたしました。 これからもお客様お一人おひとりのパーソナルスタイルを大切に、上質なサービスと快適な空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申し上げます。 megumig22さまのまたのお越しを、スタッフ一同心よりお待ち申し上げております。 アンダーズ 東京 フロントオフィスマネージャー 北野 正晃

素敵な滞在を演出してくれました。

ビジネスで利用しました。海外から招いた方々も、大変気に入られて次も滞在したいとリクエストいただきました。大変お世話になり感謝しております。...

May 2023|mn0mura

ホテルとしてのプログラムが素晴らしいと思いました。

星数、ブランド、評判に違わない対応に満足いたしました。取ってつけたものでなく、自然にされていました。...

April 2023|nishi98

とても満たされました

スタッフの皆様の対応、お部屋、食事、 とても良かったです。 ゆっくりと時間が過ぎている感じでとても癒されました。 また宿泊したいと思えるお宿です。...

April 2023|otsumu0217

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

otsumu0217さま 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。また、滞在のご感想をお寄せいただき、重ねてお礼を申し上げます。 スタッフのサービス、客室やお食事についてもご満足いただけたとのこと、大変嬉しく拝読いたしました。ヒンディ語でPersonal Styleを意味するアンダーズブランドのホテルとして、お客様に自分らしくゆったりとした時間をお過ごしいただけることは、私たちにとってこの上ない喜びでございます。 これからも上質なサービスと快適な空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申し上げます。 otsumu0217さまのまたのお越しを、スタッフ一同心よりお待ちしております。 アンダーズ 東京 宿泊部長 小沢 文隆

환상적인 숙소 안다즈 도쿄

인도 출장 때 안다즈에서 묶었는데 특색있고, 깨끗해서 이번 여행때도 안다즈로 선택해서 숙박했는데 기대만큼 좋았습니다. 다음에도 금전적인 여유가 있을 때 다시한번 방문하고 싶어요~~~...

March 2023|share772021

Exceptionnel

Magnifique séjour à l'hotel Andaz, chambre extrêmement confortable et très bien équipée, literie parfaite, propreté impeccable, le petit déjeuner était exceptionnel (quoique très cher), staff très attentif !...

March 2023|Iris2811

도쿄 내 최고의 호텔

가격이 비싼 만큼 최상의 서비스와 최고의 추억을 만들 수 있는 호텔. 여기만큼 더 좋은 호텔은 없을 것 같은 느낌을 주는 호텔로 기회가 되면 다시 묵고 싶을 정도, 계속 생각 나는 호텔입니다. 방안에서 눈앞에 펼쳐지는 광경을 보면 굳이 타워 갈 필요가 없고 성인 어메니티의 퀼리티는 물론 키즈 어메니티 센스는 그 어떤 곳 보다 뛰어납니다. ...

December 2022|Raymond_Hong

最高の休日

彼の誕生日に利用しました。 全てが洗練されていて、快適で、自分にとっても最高の休日になりました。朝食も本当に美味しかったです。絶対にまた宿泊したいです!...

December 2022|panchan965

ちょっと贅沢な気分を味わえました

高層階で東京タワーを眺めながら、ゆったりとした客室でのんびりと過ごすことが出来ました。部屋でゆったりと過ごすのに最適でした。...

November 2022|ryotamonica

とても良かった

東京タワーが見えるホテルを選びここに宿泊しました。 景色は最高。さらにホテルのスタッフの方達皆さん親切。1歳の子供連れだったんですが、子供に配慮してもらえて感動でした。 お部屋もかなり綺麗 すごくよい旅になりました...

November 2022|miyoshi902

素晴らしい体験と思い出になりました

部屋からは東京タワーが良く見えるタワービューのお部屋で1泊しました。窓からタワーが目の前に見えるとても素晴らしいお部屋で、夜のライトアップから朝の東京を堪能できました。 5歳と1歳の子供を連れての家族旅行で、子供たちも「このホテル最高」といい思い出がつくれました。東京で泊まるときはまた来たいと思います...

November 2022|Takuya I

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Takuya Iさま この度は、ご宿泊先にアンダーズ 東京をお選びいただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 お部屋からのダイナミックな東京タワーの眺望など、お子様にとっても素敵な東京の思い出ができましたようで、私どもも大変嬉しく思っております。 今後もご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜りますようお願い申し上げます。 Takuya Iさま、ご家族の皆さまのまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

パーフェクトなホテルです

お部屋でアフタヌーンティーをとれるプランはゆっくりいただけてとても良いと思いました。 施設、落ち着いた色彩内装、全スタッフ対応、朝食内容、パーフェクト!大変気持ちよく滞在する事ができました! また訪れたいと強く思いました...

November 2022|mmiu92

天空の摩天楼での素敵な時間

タヴァンでの素敵なディナー、ルーフ・トップバーでの異次元空間な世界、朝の見晴らしの良い朝食、どれも最高に素敵な時間でした。...

October 2022|katayama320

東京タワーとともに

コロナ禍の遅い夏休み 海外に行けないけど 海外と日本のいいところを味わいたいとこちらを選びました。東京タワー目の前の絶景、清潔なお部屋に広いお風呂。最高のおこもり時間を過ごしました。また是非ここに戻ってくるために頑張ろうと決めました。ルーフトップバーもおしゃれで絶景でよかったです。...

October 2022|YU-TOKYO

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

YU-TOKYOさま 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をお寄せいただき、重ねてお礼を申し上げます。 客室からの景色や、ゆったりとしたバスタブ、最上階のバーについてご満足いただけたとのこと、大変嬉しく拝読いたしました。 これからも上質なサービスと快適な空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申し上げます。 YU-TOKYOさまのまたのお越しを、スタッフ一同心よりお待ちしております。 アンダーズ 東京 宿泊部長 小沢 文隆

完璧な体験でした

客室・ラウンジ・共用部・・・など全ての設備に特別感が溢れています。 スタッフの方の気配りも完璧でした。 結婚記念日として1泊で滞在しましたが素晴らしい長期旅行のような体験を得られました。...

October 2022|fuji256

とても快適かつ素敵な滞在でした!

部屋からの眺めは抜群! お風呂の広さ、クローゼット周り、玄関周りの広さも十分で快適でした。 なにより、フィットネスジムのウェア(靴、靴下まで)が、全て無料で借りれるので、とても便利で助かりました! ただ、どの駅からも遠いので、行動はタクシーをおすすめします! また、部屋の中ではNetflix等の動画配信は観れないのは残念でした。...

October 2022|shiho_open

気分よく過ごせました。

どのスタッフさんも親切で温かな応対をして下さり、田舎者でも気後れせず、気分良く過ごせました。装飾全般、客室の革張りの椅子など、調度品も素晴らしく、楽しめました。...

October 2022|kenkoby7038

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kenkoby7038さま この度は、アンダーズ 東京にご宿泊いただき誠にありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 スタッフの対応やお部屋の設えなどについて、お気に召していただけたご様子、大変嬉しく拝読いたしました。 今後もkenkoby7038さまのご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜りますよう、お願い申し上げます。 kenkoby7038さまのまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

全てにおいて完璧

いつもお世話になっております。 いつ、訪れてもやはりアンダーズはいい!と思います。 仕事の疲れも癒されます。 部屋からのスカイタワー。絶景です!...

October 2022|tomoko113

スカイスイートに母 感激

田舎者の母親がスカイスイートの眺望に大感激 朝食 ラウンジも大変気持ちいい休日を過ごせました, ありがとうございました。...

October 2022|guycorporation

 最高のホテル

久しぶりの東京でしかも様々なリクエストに答えて頂き、尚且つ東京のとても綺麗な 夜景を堪能させて頂きありがとうございました。また来ます。...

September 2022|ryouich0318

ゴージャスな異空間にて

ホテルの雰囲気は、とてもゴージャスでそれを裏付けするようにスタッフの対応もとても良く、快適に宿泊する事が出来ました。 ありがとうございました。...

September 2022|tdo118

スタッフの方々の対応が心地よい

虎ノ門という場所に不便さを感じて、ビジネスで選ぶことはなかったが、一度泊まってみたかったので今回利用しましたが、価格からすると全体的に非常にコスパの良さを感じました。 スタッフの対応も丁寧で、高層階でのチェックインは最高の景色を見ることができ、部屋の広さも良かったです。...

September 2022|229ricay

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Rica Yさま この度は、アンダーズ 東京にご宿泊いただき、誠にありがとうございました。 また、滞在のご感想をお寄せいただき、重ねてお礼を申し上げます。 スタッフの対応やホテルからの景色、客室についてもお楽しみいただけたとのこと大変うれしく思います。今後もRica Yさまにご満足いただける上質で心地よいおもてなしと空間をご提供できますよう努めてまいります。 またRica Yさまをお迎えできますこと、スタッフ一同心待ちにしております。 アンダーズ 東京 宿泊部長 小沢 文隆

居心地の良さ

ハイアットの中でもクオリティの高さとサービスは流石でした。あたりさわりのない接客もとても居心地が良くずーっと滞在したくなるホテルです。スタッフの方々もとてもフレンドリーで良かったです。また、特別な時にお泊まりしたいホテルのひとつになりました。...

August 2022|kerry08250320happy

とても居心地が良かったです。

前回の滞在がとても満足度の高いものだったので、今回も短い休暇でのリフレッシュの為に訪れました。 前回の滞在時にリクエストした物が到着時に既に部屋に設置されていたのは、とても嬉しかったです。今回もスタッフの皆様の気持ちの良いサポートのお陰で居心地良く過ごすことができました。...

August 2022|hiro310haru412m

ゆっくりとした家族旅行

とても快適に過ごせました。 窓際のソファに座ってぼーっと東京タワーを眺めながらゆっくりとした時間を過ごすことが出来ました。 朝食のリクエストですが、洋食のサイドメニューが少ないように感じます。 また数種類のスープがあれば良かったです。...

August 2022|Nils H

素敵な対応でした

前から気になってたこともあって、バースデーのサプライズで使用させていただきました。こちらのいろいろな要望にも丁寧に対応下さり、とても素敵な時間を過ごすことができました。 また、一つお気に入りのホテルが増えました。...

August 2022|Mitsutaka K

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

MITSUさま 先日は、特別な日にアンダーズ 東京をご利用いただきましてありがとうございます。 また、ご感想をご投稿いただき、重ねてお礼を申し上げます。 素敵なお誕生日をお過ごしいただけたと伺い、私どもも大変うれしく思うとともに、スタッフの対応につきましてもお褒めの言葉を頂戴しありがとうございます。 これからも、MITUSさまにご満足いただける上質なおもてなしをご提供できますよう努めてまいります。 またMITSUさまをお迎えできますこと、スタッフ一同心待ちにしております。 アンダーズ 東京 宿泊部長 小沢 文隆

サービスが素晴らしい

とても素敵なお部屋で、サービスも素晴らしかったです 部屋に着くとアニバーサリーのサプライズがありました!頼んでいなかったのでびっくりしました。本当に嬉しかったです!また必ず泊まりにいきます...

August 2022|rapuayane1213

立地もサービスもお部屋からの眺めも最高のホテルです。

銀座や六本木からも地下鉄で10分以内の虎ノ門に立地しています。50階にフロントやレストラン、バーがあり、お部屋は概ね45階以上です。宿泊した部屋の向きからは眼下のすぐ近くに東京タワーが見えました。夜景がとても美しかったです。お部屋はとても広く、清潔で、インテリアもモダンですが落ち着いた少し和のテイストもあって素敵です。 スタッフの方もフレンドリーですが礼儀正しく丁寧かつ新設です。 今回はハイアットの最上級の会員になった記念の宿泊でしたが、今回に限らず何かの記念にはハイアットからの気持ちの品が何か部屋に届けてくださっていて、毎回感激します。 立地もサービスもお部屋からの眺めも最高の素晴らしいホテ...

Read More
August 2022|whitedragon1014

家族で利用

プールで遊ぶため、2回目の利用でしたが、プールはやはりとても快適でした。食事は味は前回より上回っていましたが、夕食の提供が少し遅かったです。乾杯の飲み物だけでも全員分近いタイミングで出して欲しかったです。...

August 2022|nobewrd21

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

nobewrd21さま 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をお寄せいただき、重ねてお礼を申し上げます。 ディナータイムのお飲物やお食事のご提供について、nobewrd21さまのご期待に沿うおもてなしができず大変申し訳ございませんでした。 そのような中でも、プール施設について褒めの言葉をいただき誠にありがとうございます。 nobewrd21さまより頂戴いたしました貴重なご意見はマネージメント及び担当部署に申し伝え、今後さらなるサービス向上・改善を徹底して参ります。 nobewrd21さまにおかれましては、今後とも変わらぬご愛顧を賜りますようお願い申し上げます。 アンダーズ 東京 宿泊部長 小沢 文隆

さすが、森系列のホテル

日本国内には多数のHYATTがあるが、その中で森系列のHYATTが一番だと思う。 過去に新宿、銀座、六本木、箱根、広島、京都、LOS ANGELESと宿泊をしたが宿泊客への対応について系列の差は非常に大きいと思う。 これからも大橋会長の手腕に期待をしたい。...

July 2022|Excursion809987

ご招待されて

すごいところだろうなぁと思っていましてが、お食事も眺望も素敵でした。 お部屋もゆったりとくつろげ、無料の飲み物も充実してました。 あと、ホテルの従業員の方々が何かと気づかってくれて、細やかに見守ってくれていたなぁと思っています。...

July 2022|toshiomochi3

誕生日お祝い&プロポーズ

プロポーズの流れをコンシェルジュの方とやり取りしましたが、丁寧な対応でとても安心して任せられました。...

July 2022|syuumajesty

素晴らしい空間

どこを見渡しても清潔感があり。スタッフの方々の丁寧な対応にも癒されました。また必ず行きたいホテルです。...

July 2022|nanaree2022

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

nanaree2022様 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申し上げます。 館内の清潔感やスタッフの対応についてお褒めの言葉をいただき、大変嬉しく存じます。 今後もnanaree2022様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧を賜りますよう、お願い申し上げます。 nanaree2022様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

プールの種類が豊富

東京で室内プールが楽しめるラグジュアルホテルの一つで、ジャグジーも幾つか設備されとても楽しかったです。また、プール後のスパまでの導線も良かったです。...

July 2022|HironoWatanabe

素敵な時間を過ごせました。

立地も良く、スタッフのサービスも行き届いており、窓からの景色も申し分なく とても居心地の良い素敵な時間を過ごせました。...

July 2022|8bee0509

朝食が美味しい!

朝食のビュッフェや、イブニングサービスのお酒などとても食事に満足できました。アフタヌーンティーコースにしましたが、東京タワーを眺めながらのアフタヌーンティーはとても贅沢で、幸せな気持ちに浸れました。...

July 2022|maaaaami12

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

maaaami-12様 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をお寄せいただき、重ねてお礼を申し上げます。朝食やイブニングサービス、アフタヌーンティーなどのお食事についてご満足いただけたとのこと、大変嬉しく拝読いたしました。 これからも上質なサービスと快適な空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申し上げます。 maaaami-12様のまたのお越しを、スタッフ一同心よりお待ちしております。 アンダーズ 東京 宿泊部長 小沢 文隆

mai

朝食付きのプランだったので楽しみにしていましたが、予想以上のものでした!スパも利用しましたが、感染対策も万全で安心して利用ができました!...

July 2022|maiyama_trip

最高ですよー

ホスピタリティといい、設備といい(ジムとプールを利用しました)、食事(ルームサービス)といい、素晴らしいです。...

July 2022|kohy60

期待以上のホテル

交際している方との記念日に利用させていただきましたが、様々な点を気を遣ってくださり、大変心地よい滞在でした。ぜひ延泊したかったですが、お部屋の空きがなく、致し方なく違うホテルへ。対応してくださったスタッフの方も親切で、思い出に残る素晴らしい滞在でした。ぜひまた利用させていただきたいと考えております。...

June 2022|GrandTour48154937871

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

GrandTour48154937871様 この度は、お二人の記念日という貴重な機会にアンダーズ 東京をご利用いただき、誠にありがとうございます。また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。今回の特別なご滞在がお二人にとって思い出深いものになったとのこと、何よりでございます。ぜひ、また次回の記念日にもご来訪いただき、お手伝いをさせていただければ幸いです。またのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高の滞在になりました

結婚式で宿泊しました。 スタッフの皆さんの親切さ、サービスの質などどこをとっても非常に満足で、また滞在したいと思います。...

June 2022|kadoidaiki

高感度ホテル

ウェデイング参加で、1泊2日にて滞在しました。 フロントチェックインから客室までの手続き含め、非常にスムーズかつホテリエの対応が早いです。 館内には、高級木材「欅」を中心とした「木」を多用しており、寄木細工の壁や、非常に長い欅一枚テーブルなど日本の良さを感じる事も出来ます。 客室も同様に高級木材を多用しており、館内全体で都会的な鉄筋ビルと自然木材の融合を体感出来ます。 客室に入った直後は、冷蔵庫が見当たらない程お洒落な収納家具で異空間を楽しめます。ミネラルウォーター、ソフトドリンク、炭酸水、コーヒー(エスプレッソ)、スナックは無料で、滞在中は十分な量です。 また、夜にも部屋のクリーンサービスが...

Read More
June 2022|hk35k1

帰ってきた安心感を感じる滞在

何度も宿泊させて頂いている一番好きなホテルです。必ず東京タワーの見えるお部屋を選びます。お部屋から見る東京タワーは自分達だけのものでとても素敵です。 ベットもソファーも快適で大きなお風呂も大好きです。 今回もお帰りなさい。とチェックインの際にはお声がけ頂き嬉しかったです。 また泊まろうと毎回思う素敵なサービスです。...

June 2022|P1GTR

きめ細かく個別化されたサービスと清潔な客室、素敵なカクテルと美味しい朝食に感動!

親しみやすいスタッフによる洗練されたサービスに家族一同感激しました。客室はとても清潔で静か、すばらしい寝具とラウンジでの素敵なカクテルも加わり、ぐっすり寝れました。すばらしい夜景にも感動! 朝食のビュッフェはヘルシーでどれも美味しかったです。...

June 2022|maeih

都内最上位の心地良さ

今回初めて訪問しました。ツインのお部屋のベッドは添い寝でも十分の大きさです。新宿方面の部屋でしたが、目の前に建設中の高層ビルがあり、完成したら日中の眺望は残念です。 予約制でしたが、都内では少ない子ども(4歳以上)と一緒にプールを楽しめます。腕につける浮具とビート板もありました! ジャグジーとプールではないですが、浅めのエリアもありとても満喫出来ました! 最後にスタッフの皆さんのお声かけや対応がとても良くかなり心地の良い滞在になりました。また行きたいと思えるホテルです...

June 2022|kaorik228

アンダーズスカイスイート

ベイスイートから無料でスカイスイートにグレードアップしていただき、一生に残る最高の思い出になりました...

June 2022|shoichighost

初めての宿泊

施設、眺望はもちろん素晴らしかったですが、スタッフのおもてなし感が良かったです。 今度は是非家族で伺いたいです。...

June 2022|And_Here

非日常を感じられるホテル

とても洗練されている雰囲気ですが不思議と居心地が良く、贅沢な時間を過ごせました。 すべてが上質な分お値段も高いので 気軽には宿泊できませんが、また特別なときに行きたいと思います。...

June 2022|txy0202

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

txy0202さま 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございました。 また、滞在のご感想をお寄せいただき、重ねてお礼を申し上げます。 居心地の良いお時間をお過ごしいただいたとのこと大変うれしく思います。これからも、txy0202さまにご満足いただける上質なおもてなしをご提供できますよう努めてまいります。 またtxy0202さまをお迎えできますこと、スタッフ一同心待ちにしております。 アンダーズ 東京 宿泊部長 小沢 文隆

とても満足

今回家族で宿泊させていただきました。チェックインからチェックアウトまで全てにおいて満足でした。有難う御座います。...

June 2022|眞由美 乗

素敵な空間とサービス

ワーケーション兼ねてアフタヌーンティをお部屋でいただけるプランで宿泊。 11時チェックインできるので混む前にプール等楽しめました。 チェックイン時間と会社のMtgがかぶっていたので5分ほど前に到着し、宿泊者が全員使えるラウンジでお仕事させてもらおうかと思っていたところ、「お急ぎでしょうから」とテキパキチェックイン手続きしていただき助かりました。年をとるとこういう心遣いがとてもありがたく感じます。 お部屋もパークビューでスカイツリーが美しく見え、窓際のソファで仕事もはかどりました。大満足な宿泊でした。...

May 2022|maplekaede8075

想像以上でした

3ヶ月ぶりのホテルステイ。タワービューキングに宿泊しました。48Fと他のホテルと比べても比較的高層で、窓も大きく、東京タワーの見える素晴らしい眺めでした。昼も夜も違った魅力がありました。また部屋のデザインが細部まで凝っていて、オシャレで部屋のポイントが高かったです。アメニティは少し物足りなかった(よくあることだが化粧水などはない)ですが、それも気にならなかったです。プールはシンプルですが高級感のある空間。朝食もとても眺めのいい皇居ビューでお食事ができました。 また来たいと思えるような大満足なステイでした。...

May 2022|TaikiI7

素晴らし過ぎるホテル!

51階の高層階にフロントロビーがあり東京の街が一望出来る素晴らしい景色に部屋も食事も最高級、スタッフの対応も一流でした。また東京に来た際は利用したいと思いました。...

May 2022|yokoyuzi1221

新しい印象のホテルでした

一泊でしたが楽しめました。 一休ダイヤのレイトアウトが無かったのが残念でした。 部屋は素晴らしいですし、ラウンジも落ち着けました。 風呂とトイレが独立しているのは良いのですが、風呂の扉が素通しなのは改善して欲しいと思いました。...

May 2022|Ken-Aki2020

家族旅行

部屋からの景色が最高です。夜はラウンジでの優雅なひとときが大変気に入りました。ぜひまた宿泊させていただきたいです。...

May 2022|masashinawafune

東京No.1の景色はここだけ

東京タワーを見下ろすことができる部屋は東京でここだけです。ぜひ、この特別な絶景を楽しいんで欲しいです。...

May 2022|gbgbks

子どもにも優しい一流店

子どもを連れての滞在でしたが、アメニティが非常に充実していました。浴衣、歯ブラシはもちろん、バスローブまで子ども用が用意されていてとても素敵な旅になりました。...

May 2022|yoshi2mo

いつものホテル。

コロナ対策をさまざま行っておられます。そんな中でもサービスが低下しているとは感じませんでした。いつものアンダーズでした。...

April 2022|FarAway26501897548

お部屋からの夜景がきれい

娘が東京タワーが見えるお部屋を選んで予約してくれました。想像以上に素敵なホテルで、接客、設備、立地ともに快適、有意義に過ごすことができ、とても満足です。...

April 2022|HIROKO M

ザ すし

料理長並びに林様には、大変お気遣い頂き感謝致しております。 とても有意義な時間を過ごさせて頂きました。...

April 2022|daimaru0707

とても素晴らしい

高層階の景色が見たくて 泊まりました 施設も期待通り素晴らしく スタッフの対応も感謝しております お世話になりありがとうございました また再訪したいホテルとなりました ...

April 2022|envieque

素晴らしいホスピタリティ

友人との旅行で伺いました お部屋、スタッフの対応、食事ともに素晴らしく今のところ都内ホテルNo.1です また是非行きたいと思います...

April 2022|luckypink1127

超高層階客室の眺望 各サービス ホスピタリティーの満足度

リッツ・カールトンと並ぶ超高層階客室からの眺望の素晴らしさ 宿泊者専用24H アンダーズ·ラウンジ(夜のアルコール&カナッペ 無料)の有効利用 等々 上質な時間を過ごさせて頂きました。ホスピタリティーも期待通りでした。 ...

March 2022|aoiyuma0105

お部屋広々

スタッフの方は親切でラウンジサービスもいい!オリジナルのおかきと室内のソフトドリンクが無料なのも魅力的! 天気が良く富士山が見えました!...

March 2022|tentenjpn

コロナ禍でもハーフビュッフェが嬉しい

朝食はハーフビュッフェでした。 窓際の東京タワーが見られる席でいただきました。 一度では食べきれないくらいの種類の料理が並んでいて、美味しかったです。 コロナが収束したら、本格ビュッフェも食べてみたいです。 従業員のサービスはもちろん満点。 客室はとても清潔でした。 夜にはラウンジで無料サービスの柚子酒を3杯も飲みました。おつまみのサービスもあり、ゆっくりと寛げました。...

March 2022|sache2022

サービス面が素晴らしい

施設が綺麗なのはもちろんだが、サービス面が素晴らしかった。よく気がつくし、随所に話しかけてくれた。スタッフの方々に感謝です。...

March 2022|j0j068n

朝ごはんとサウナ

朝ごはんは充実しています。コーヒーとジュースは大変おいしかったです。男性サウナの水風呂も水温16度台で心地よいです。...

March 2022|kitajump

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kitajumpさま 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申し上げます。 朝食のラインナップやスパの施設管理についてお褒めの言葉をいただきありがとうございます。kitajumpさまからいただいたコメントは、私たちの励みになります。これからも、kitajumpさまにご満足いただける上質なおもてなしをご提供できますよう努めてまいります。 またkitajumpさまをお迎えできますこと、スタッフ一同心待ちにしております。 アンダーズ 東京 宿泊部長 小沢 文隆

のんびりできました。

西側のお部屋からは富士山まで見えました。朝食はお台場側の窓際からは、アクアラインの木更津側までくっきり見渡せて、都内の高層階ホテルの中でも眺望が素晴らしいと思いました。 また、お部屋もシンプルで開放感がありました。紅茶が、日本では買えない大好きなJING TEAだったのもポイント高いです。 スタッフの接遇の距離感も私好みのつかず離れずでした。...

March 2022|miechan692022

非日常空間

海外に来たような雰囲気がありました。スタッフさんの対応が素晴らしく、ホテル内か静かでとてもよかったです!あと朝食が美味しかったです!...

March 2022|p0920

子連れでの宿泊

素晴らしい眺望で客室も広く、プール利用やアメニティも充実しており、都心にいながらリゾート気分を味わえ、自宅からの移動時間が殆どなく、パフォーマンスが非常に高い。...

February 2022|sakura0100

とても良い滞在でした

期待以上の満足を得て過ごしてきました。チェックインからチェックアウトまで行き届いたおもてなしでした。 お部屋からの景色も良くとても良い思い出が作れました。...

February 2022|naokofleming

期待以上だったアンダーズ

長期休暇が始まる直前にまん延防止措置となり、京都への旅行を諦めてまだ行った事のない都内のホテルに泊まってみることにしました。好きなyoutubuチャンネルで紹介されていたこちらのホテルへ。部屋数もこじんまりとしていて落ち着けるホテルでした。どのお部屋に泊まってもプールやジム、ラウンジを利用でき、本当にのんびりしました。ジムでは15分のストレッチセミナーがあったり、館内のアートを説明してもらえるアートツアーがあったり。楽しみにしていたルーフトップバーは週末だけの営業ということで行けず、ちょっと残念でした。コロナ禍になってから都心のホテルをいろいろ泊まってみましたが今の所こちらがナンバーワンです。...

February 2022|Explorer812024

都心でラグジュアリーステイ

一番お安い部屋でも他ホテルのジュニアスイート相当の広さで、とても快適でした。バスタブが大きくて気持ちよかったのと、プールも人数制限をしていることもありゆったり使用できました。...

January 2022|himenokayo

素敵なステイケーション

ロングステイプランでお世話になりました。 ソフト面、ハード面、ともに大変満足しています。 東京タワービューが素敵すぎて部屋にいる時間がかなり長かったのですが、それでも、ルームサービスをいただいた際や、ホテルを出入りするときのスタッフの方々の挨拶や笑顔、行き届いたご案内にとても幸せな気持ちになりました。丁寧なのですが極端にへりくだるわけではない、さりげなく気の効いた感じが私にはちょうど良かったです。 特典はどれも本格的で、滞在中ずっとお腹いっぱいでした。 また、セルフのハーブボールとスクラブが、植物を贅沢に使っているようで、とても気持ち良かったです!食に全振りしない特典はとてもありがたいです。 ...

Read More
January 2022|Sawa E

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

parismatch0512さま 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申し上げます。スタッフのお客様への接し方やロングステイプランの特典の内容についてご満足いただけたとのこと、大変嬉しく拝読いたしました。お子さま向けのアメニティは、少しでもくつろいでお過ごしいただけるよう可愛らしいキャラクターを考案いたしました。 これからも最上質のサービスと快適な空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申し上げます。 parismatch0512さまのまたのお越しを、スタッフ一同心よりお待ちしております。 アンダーズ 東京 宿泊部長 小沢 文隆

期待以上!

チェックインはラウンジでドリンクのサービスあり。丁寧な案内で安心感あり。昼も夜もラウンジを利用しました。おかきが美味!夜のスナック類が小さいかなと思ったけれど無料のサービスなので充分及第点。 お部屋もひとりで過ごすにはちょうどいい広さで必要なものは全てあり。オシャレすぎて最初は冷蔵庫が開けられなかった、、、。 朝食も満足。マンゴージュースが濃厚で美味。 施設内のアートを鑑賞するのも楽しかったです。 とても良い滞在でした。またぜひ利用したいです。...

January 2022|asagikusakabe43

人生一番

設備、サービスともに確実に人生一番の体験でした。帰宅後もすぐ、また行きたいと思えるレベルです。他の方にもお勧めできます。...

January 2022|Kentaro76

アンダーズ東京最高でした!

当日のメールで希望を出してアーリーチェックインが出来てとても良かったです。 ラウンジのドリンクサービスも良く、夜のアルコールタイムでは予想以上のフードサービスでした。又隣のレストランの音楽も聴こえてきて雰囲気も良かったです。 プールの予約制度も予約時間前後に制限時間とはカウントされずにジャグジーに入れて良かったです。→他のホテルは着替え等含めてなので慌ただしいです。 全部に10点満点を出したい所ですが出せなかった最大の理由は プール施設で部屋から履いて行った2人のスリッパを預けたのですが誰の者か管理されておらずとても気分が悪かったです→管理で...

Read More
January 2022|rinda1994

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

rinda1994様 先日はアンダーズ 東京にご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申し上げます。 ラウンジや、スパのオペレーションや設備について、嬉しいお言葉をいただき、大変光栄に感じております。また、スパでのスリッパの管理につきましては、ご不快な思いをさせてしまい大変申し訳ございません。担当部署に申し伝え、改善を検討してまいります。 rinda1994様からいただいたコメントは、私たちの励みになりました。これからも、ご満足いただけるサービスをご提供できるよう努めてまいります。 またrinda1994様をお迎えできますことスタッフ一同、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

充実した時間を過ごせました

ラグジュアリーな空間で非日常の体験ができました。 スタッフさんのご対応もとても素晴らしかったです。 ありがとうございました。...

January 2022|wolf0922

高層階からの眺望 ホテル内での贅沢な休暇時間を過ごすには最適な都会的ラグジュアリーホテル

正月の休暇に1泊二日で2人で利用しました。 もともと正月なので、飲食店や遊ぶような場所は休みのところも多く、ホテル内でゆっくり過ごすつもりでいました。結果的に最良の休暇を過ごすことができたと思います。特に部屋からの眺望(タワービュー)は都内ホテルの中でも屈指の眺めではなかろうかと思います。利用はしていませんが、ラウンジやレストランも素敵でした。また、部屋に大きめのテーブルがありますので、食事もインルームダイニングを利用して、プライベートな空間で過ごすことができました。 お風呂も円形を大型浴槽で非日常感を味わうことができます。 総じて都内のラグジュアリーなホテルの中では満足のいくクオリティであっ...

Read More
January 2022|akatasas1080

最高の宿

年末から年始にかけ、家族で利用したが、立地が良く清潔で快適な滞在が出来た。 高層階に位置しているため、窓外の眺望は天下一品。 さらに、スタッフの対応は、全ての面で迅速丁寧かつ親切でした。 ...

January 2022|hnoguchi2021

虎ノ門で静かな年末を。

大掃除や正月準備等も有り、年末に夫婦で旅行をするのは難しいと渋っていた妻63才が、アンダーズ東京のホスピタリティに富んだ対応(ハード&ソフト面)に感激。今後は来年以降も年末にホテル宿泊をしたいとコメント。虎ノ門という都会の中で年末に静かで贅沢なホテル時間を過ごせたことに感謝してます。 なお、一昨年、ハイアットリージェンシーNYに泊り、また、アンダーズLDNにも泊ったことが有りますが、アンダーズ東京が最も清潔感が有りました。...

December 2021|junyamamo2

特別な時間を演出して下さるホテル

彼女の誕生日に使わせて頂きましたが、お食事、お部屋、接客全てが期待を上回るものでした。 是非次回以降も利用したいです。...

December 2021|helloaki0417

私にとても合っている

もともと海の景色が好きで沖縄によくいくものの、コロナでずっと遠慮している。こちらのベイビューは、朝日から、夕日、夜景にいたるまで、沖縄とは違う高層ビル特有の遮られるもののない、美しい景色が見られます。 また、ミニバー無料やフィットネス無料に加えて、ウェアのレンタルも無料(たしか水着レンタルは有料ですが、私は基本ジムのみ)で、長期滞在には本当に便利。 高層ビル特有かもしれないが、遮るもののない、東向なので、終日暖かく、エアコンは一切つけなくても、十分暖かく、暖房の風など苦手な私には快適すぎた。静かで仕事もはかどる環境で、リネンやアメニティの柚木の香りも最高...

December 2021|Cozuma

良きホテル!

綺麗で、ホスピタリティもよく気持ちよく滞在できました。 ルームサービスもクオリティーが高く良いホテルでした。 ...

December 2021|kicksbyolife

とても快適です。

何度も利用させて頂いています。その都度、期待を裏切らない、安定したサービスをして頂きとても快適に過ごさせて頂いております。 通常の部屋であれば、景色が変わるだけで、内容はそんなに大きく変わる物ではないと考えていますが、今回は感染対策の面も含めて安心して過ごすことができました。 東京に滞在するときは、1人で動くとき、家族と動くときでホテルを変えていますが、虎ノ門地域また近郊であれば、必ず選択するホテルです。...

December 2021|to4u

全般的にとてもいいホテルでした

駅からの便が少し悪く、フロントが51階なので少し不便だなと感じましたが、それ以外はスタッフの方の対応も良く、お部屋も綺麗で、とても快適に過ごせました。 また機会があれば宿泊したいと思います。...

December 2021|keikei1224

子連れでも安心

小さな子連れでしたが、気遣いをしてくださり安心して利用できました。子ども用のアメニティには子ども達も喜んでいました。ルームサービスでの食事にしましたので気兼ねなく寛ぐことができ景色も良く気分転換ができました。朝食のパンがとても美味しかったです。...

December 2021|yama779

素敵な空間

ロビーから客室までとても素敵でした。 次回はもう少し広いお部屋で体験出来なかったりバーやプールを満喫したいなと思いました!...

December 2021|ishikawa2021

最高のおもてなしをしてくれるホテル

こまかいところまで気を遣って頂き快適な時間を過ごせました。 また記念日に利用させて頂きこちらのわがままにお付き合い頂きパートナーに喜んでもらうことが出来ました。...

December 2021|masahiro19930821

東京旅行

とても良い東京旅行を満喫できました! スタッフ関係者の対応も素晴らしいものがありました👍 また行きたいです。...

December 2021|gictommy0812

最高級のひとときでした。

2年ぶりの宿泊利用が11月、今回12月の出張もアンダーズ東京を利用させていただきました。馴染みのホテルがコロナ禍前と同じく、暖かく迎えていただいたのはうれしいものでした。来年もたくさん宿泊できればいいなと思いました。...

December 2021|FarAway26501897548

とても快適に過ごせました

ルームサービスも満足しております。快適な時間を過ごすことができました。 ここにはないサービスがあります。これからも期待しております。 ...

December 2021|yasukudo

高級ホテルでした!

サービス、客室すべて良かったです。特に良かったのは、朝の部屋から見た朝日と景色です。最高のビューでした。...

December 2021|ashizawayumi

雰囲気がいい

期待以上のもので、お部屋の眺望も良く、オシャレで、料理も美味しく、一泊でしたがとても満足できました。...

December 2021|景子 硲

総合的には素晴らしいホテルです

虎ノ門ヒルズの中のホテルですが、複合ビルの中にあることを忘れられる、周りの環境とは一線を画した、導線(ロケーション)・インテリア・レストラン・バーが素晴らしいです。...

December 2021|kkkttt2015

変わらずのサービスが素晴らしい

オープンした年から毎年、必ず利用してますが、コロナ禍にも必ず、ストレスフリーで素晴らしいスタッフの対応に感心です。...

December 2021|ykkohno

スタッフさんがとても良い

チェックインの際に待っている時間にはウェルカムドリンクを提供してくださりとても気さくに話しかけてくださりました^_^ しばらく外で友人と外食をした後に部屋に戻るとチェックインの際に担当してくださった方からのレターが置いてありとても嬉しかったです! ルーフトップバーもとても雰囲気が良く、バーテンダーさんもとてもいい人ばかりでした!次は彼女と来たいと思います^_^...

November 2021|ryuichi19980316

Owner Response

Toranomon Hills Andaz Tokyo, 支配人 at Andaz Tokyo Toranomon Hills, responded to this review

ryuichi19980316さま この度はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申しあげます。 私どもスタッフの対応及びルーフトップ バーにつきましてご満足いただけたとのこと、大変うれしく思います。 これからも最上質のサービスと快適な空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申し上げます。 またryuichi19980316さまをお迎えできますこと、スタッフ一同心待ちにしております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高の時間

主人のリモート会議がありチェックアウトが遅くなりそうの旨を伝えた所快く引き受けて下さいました。又、フリーラウンジはドリンクサービスもありとても居心地が良かったです。ここには観光地を検索できるパソコン、雑誌もありフリーWiFiも利用出来ました。 スパプールと大風呂は宿泊者フリーで利用出来ました。人数制限されていたので常に心地良い場所でした。運動不足には良いきっかけになりとても良いホテルです。...

November 2021|カコカコ

居心地最高

一人で都内のホテルを巡るのが好きで色々なところを訪れましたが、こちらのホテルは非常に快適で居心地がよかったです。特にスタッフの方々はレベルが高く接客は言うことなし。お部屋も清潔でアメニティも充実していて心から寛ぐことができました。窓からの眺めも素晴らしく、次回は違う景色の見えるお部屋に泊まってみたいと思いました。...

November 2021|hirorin_k

素晴らしい時間

結婚記念日に、生後5か月の娘と共に宿泊。ベビーベッドなどの必要な備品を揃えてくださり、スタッフのホスピタリティも素晴らしく、娘もニコニコ上機嫌で快適に過ごすことができました。 何より、数年前に挙式を挙げた際に宿泊した部屋と同じ部屋を用意してくださり、進行ん当時の思い出を振り返りながら、家族と素晴らしい時間を過ごすことができました。...

November 2021|msasa2021

綺麗で整ったホテルでした

とても優しく丁寧に接して頂けました。アメニティ追加も有り難かったですし、ラウンジでのおつまみやデザート、ドリンクはどれも美味しかったです。朝食は特にヨーグルトとオムレツ、りんごジュースが目が覚めるくらいとても美味しかったです。ジムの景観の良さも最高ですし、何よりチェックインの時に接して下さった男性スタッフさんの丁寧で素晴らしい接客が印象に残り、より一層ホテル滞在が良い思い出となりました。親切にして下さり嬉しかったです。...

November 2021|A A

雲上のおもてなし

価値に相応しい香り・空間・景色・食事・おもてなしに浸ることができました。想像通りの絶景です。朝も夜もラウンジは心地良く過ごせました。スパも極上です。 更に宿泊者無料ラウンジの24hタイム、無料カクテルタイムの太っ腹は本当に有り難く素晴らしい。...

November 2021|h59266

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

h59266さま 先日はアンダーズ 東京へご宿泊いただき、誠にありがとうございます。 また、滞在のご感想をご投稿いただき、重ねてお礼を申し上げます。 館内の設備やサービス、雰囲気をはじめ、眺望やラウンジの特典もお楽しみいただけたご様子、大変嬉しく拝読いたしました。 これからも心地よい上質なサービスと空間をご提供してまいりますので、引き続きご愛顧くださいますようお願い申し上げます。 h59266さまのまたのお越しを、スタッフ一同心よりお待ちしております。 アンダーズ 東京 宿泊部長 小沢 文隆

東京の穴場的ラグジュアリーなホテル

こじんまりとしたホテルで穏やかな滞在ができました。立地も良いのにざわざわした感じがなく、宿泊者向けのラウンジも一息つくのにありがたいです。適当な距離感でサポートしてくださるスタッフの皆様の優しい接し方も素晴らしいです。...

November 2021|angela-y

期待通りの素晴らしい眺め

今回は49Fタワーサイドへ連泊致しました。東京タワーをこの高さから眺められるのはココだけと聞いて訪れました。期待以上の眺めに大満足です。 そしてホテルスタッフの付かず離れずな絶妙な距離感の接客に感心致しました。もちろんこちらの意図をくんで先回りな提案等もあり、非常に練度の高い接客レベルだと思います。 また機会がありましたら是非利用したいと思います。...

November 2021|aoitec

ときめく非日常

1番好きなホテルなので今回も滞在しました。お気に入りのタワービューのお部屋でした。気に入ったワインを持ってステイしましたが、ワインクーラーのサーブと氷やグラスの交換がスマートでとても気持ちの良い滞在になりました。 ...

November 2021|P1GTR

朝食ブッフェが再開

華美ではないけど品の良い部屋でゆっくりと過ごせました。朝食のブッフェが再開していてうれしかったです。ラウンジはもう少し食べ物飲み物の種類があれば良いと思いました。...

November 2021|SeiichirouO1

アンダーズ東京

特別な日に利用させていただきました。その際に、コンシェルジュなどの対応、提案などもよく当日にスムーズに予定したことができました。非常に感謝しております。...

November 2021|marinsoccer6

期待以上!

お部屋もロケーションもサービスも、期待以上で大満足のステイになりました。 特にプールとスパが最高すぎて、一泊二日の滞在なのに、2回も行ってしまいました。 都内から都内のプチトリップですが、かなり気分転換になりました。 またぜひ泊まりたいです。...

November 2021|batcat720

最高でした。

誕生日のプレゼントとして泊まらせて頂きました。 部屋から東京タワーの夜景も見れて、寝るのがもったいないくらいでした。チェックアウトも12時と遅いので、ゆっくり滞在出来て良かったです。...

November 2021|sunny235828

最高なホテル

泊まる前から期待大で伺いました。期待を、上回るホテルでした。清潔感、施設の充実度、カクテルタイムのルームサービスへの変更など、本当に素敵でした。また、ぜひ宿泊したいです。...

November 2021|duffybarca

素晴らしかったです

初めての滞在でしたが、部屋やラウンジでの飲み物が飲み放題など他のホテルにはないサービスを受けることができました。 また、こちらのお願いにも全て期待以上の対応をくださり本当に良いホテルでした。...

November 2021|Escape28554686825

初めての体験

このクラスのホテルに泊まるのは人生でもほとんどなく全てにおいて満足できる体験でした。 客室からの景色はよく、食事やサービスも大変行き届いておりました。...

October 2021|proceed302

サービス

多くのラグジュアリーホテルは存在するが、話題となるオープンしたてのホテルはサービスや細かい気遣いが追いついていないことが多いのも事実です。Andazは5年という比較的短い時間でスタッフの教育が完成された形として現れ、居心地が良いホテルです。...

October 2021|fortela

超高級ホテル

旅行では観光やショッピングなどの様々な目的があるが、このホテルで2~3日ゆっくする日程をもうけたい。そのくらい思わせる素晴らしいホテルだった。...

October 2021|kkawahara2021

素晴らしいホテルスタッフ

素晴らしい施設に奢りがないホテルスタッフ1人1人のお客に対しての心配りが会話や対応節々に感じられました。自然とまた、リピートしたくなりました。...

October 2021|yykdoc3

思い出深い滞在になりました

記念日ということもあり、スタッフの皆さんから温かいお持てなしをいただき、思い出深い滞在になりました。...

October 2021|railstar61

最高のラグジュアリーカジュアルステイ!

程よい距離感が素晴らしい。大人の為のホテル。 朝食もビュッフェを再開してくれてありがとうございました。楽しかった!...

October 2021|miya10041975

とても快適な空間でした。

子供の誕生日に宿泊しました。子供向けのアクティビティもあり、スタッフの皆さまも素晴らしい対応で、良い休暇を過ごす事ができました。思う存分、美味しいお食事、プールもスパも楽しめました。 特に東京タワーを近接で楽しめタワービューは最高です。...

October 2021|瑞生 白

都会のど真ん中の非現実空間

恋人の誕生日ということで東京タワーが見える側の部屋を予約しました。客室が虎ノ門ヒルズの上層階にしかないので予約した時点で部屋が高層階確実というのはとても魅力的です。目の前に同じ高さのビルが建ってしまったのが残念ですがまだ工事中で人が入っていなかったのであまり気になりませんでした。 部屋の広さや設備、アメニティなどは申し分なくスタッフの方の接客も丁寧ですが堅苦しくなく若い方も多かったので気を張らずリラックスして過ごせました。ビルの近隣にも色々観光できるところがあり退屈しませんでした。 総合的にとても素敵なホテルだったのでまた特別な日に利用したいと思います。...

October 2021|maa1223

素晴らしい

素敵な時間を過ごせました。プールやジムも綺麗、朝食も、ルームサービスも美味しい。特別な時間になりました。...

October 2021|shk1102

快適で安心

ハイアット系列の中でも上位ランクのアンダーズさん。それだけあって、非常に快適に過ごすことができた。 朝夕ともに食事は部屋で戴いた。丁寧で非常に美味しい。コースはデザート含め4品であったが、ビーフのボリュームがあり、大満足だった。 美しい景色を見ながら、家族とのプライベートタイムを楽しめた。...

October 2021|nyanyann

コスパ最高

東京には数々の外資系ホテルがありますが、施設のハード面でもソフト面でも他施設と遜色無く、コスパは最高だと思います。...

October 2021|Kebihara

最高の週末でした

週末に1泊しました。和の趣向があちこちに生かされ、洗練された、かつ居心地の良いホテルです。スタンダードのお部屋でも50m2あり、低めのベッドにとても快適なマットレスとピロー、バスルームも開放的な空間で、足を伸ばすには幅が足りないものの、日頃の疲れをゆっくりとることができました。お部屋やラウンジでのドリンクサービスが含まれるほか、館内のアートやジム、プールなど、何の準備なしでも楽しめるサービスもあり、ホスピタリティを感じました。朝、夕のお食事も目に鮮やかでとても美味しかったです。チェックインの待ち時間が長かったのですが、ほかはすべて満足しています。...

September 2021|nicetripping

憧れのホテルで最高の滞在!

ずっと泊まりたかったアンダーズに滞在しました! 期待を超える最高なホスピタリティとお部屋。 絶対再訪させていただきたいです。 今度はお部屋をグレードアップしていろいろなお部屋の雰囲気を味わいたいと思います!...

September 2021|erira0301

今までにないホテル

景色や、おもてなし、アメニティ、今までのどのホテルより最高でした。何度でも泊まりたいと思うホテルでした。...

September 2021|primalunaj19

おもてなしの1日

家族の誕生日で宿泊しました。 とてもホスピタリティ感じる1日を過ごすことができました。 なかなか遠出することができなかった今年の夏の良き思い出となりました。...

September 2021|peewee1234567

🗼

清潔で贅沢な空間と、スタッフ方々の然り気無い気遣い、お部屋からの景色居心地、天空のプールスパ、非日常を家族で楽しく過ごしました、 ありがとうございます...

September 2021|kaorin340507

満足でした

価格と品質が本当に素晴らしいと思います。強いて言えば、駐車場の誘導がわかりづらく地下駐車場なのか案内なのか戸惑いました。部屋はとても良かったです。快晴の朝は本当に気持ちのいいものでした。...

August 2021|iwkishii

子供との旅行に最適

ファミリー向けのアクティビティも充実していたため、子供も親も満足する旅行となりました。都内から出なくても、こんなに楽しめるとは思って無かったので、新しい発見がありました。 子供にとってプールがあり、ホテルの方々の温かい対応、部屋からの良い景色があれば十分ですね。 夕方にカナッペとドリンクサービスも子供は気に入り楽しめました。 あえてこのホテルの難点を書くと、ビルの構造上仕方ないのかもしれませんが、大変窓からの景色は良いのですが、窓が細長く、フレームが場所をとってしまうため、抜け感があまりないところが少し残念ではありますね。 全体としては、ホテルのスタッフがみなさん優しく気持ち良いホテル生活を送...

Read More
August 2021|tokotoko_tabi

仕事

仕事で良く利用するがヒルズに郵便局など入っているので仕事しやすい。37階のジム、プール、サウナが綺麗でめちゃ快適。51階もコンセントもあり飲み物も出てくるので仕事がしやすい...

August 2021|yous524

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

yous524様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではの‟暮らすように滞在できる”ホテルステイをご満喫いただけたようでしたら、何よりでございます。 お仕事もしやすく、館内施設も快適にご利用いただけたとのお言葉、大変嬉しく拝読いたしました。 今後もyous524様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 yous524様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高のおもてなし

こちらの要望に担当外の話でも快く聞いて頂き、迅速に関係者に展開頂き、速やかに対応して頂きました。他の質問等にもこちらの立場になって頂き、聞いた事以上の回答を頂きとても気持ちよく素敵な時間を過ごす事ができました。...

August 2021|td06twinturbo

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

td06twinturbo様 この度はアンダーズ 東京をご利用いただきましてありがとうございます。 また、お忙しい中ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 スタッフの対応につきまして温かいお言葉を頂戴し、誠にありがとうございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もtd06twinturbo様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 td06twinturbo様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

落ち着く空間

今回が初めての利用です。スタッフの方々の温かくきめ細かい対応のお陰で、 滞在中、終始気持ちよく過ごせました。 コロナ禍においても、ターンダウンサービスを実施してくださっているのは 嬉しいです。...

August 2021|kelly212021

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kelly212021様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではの‟暮らすように滞在できる”ホテルステイをご満喫いただけたようでしたら、何よりでございます。 今後もkelly212021様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 kelly212021様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

素晴らしいホテル!

建物の美しさ、内部のセンスの良さ、スタッフさんの完璧さ、全てにおいて100点満点だと思います!月に一度は訪れたいです!...

August 2021|sasha0406mogy0411

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

sasha0406mogy0411様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではのご滞在をお楽しみいただけたご様子、大変嬉しく拝読いたしました。 9月からは食欲・運動・芸術の秋を堪能できるメニューやアクティビティを揃えてお待ちしておりますので、ぜひまたご来館くださいませ。 今後もsasha0406mogy0411様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 sasha0406mogy0411様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高の1日になりました!

結婚記念日に一泊二日で宿泊させていただきました。 設備面はもちろんの事、スタッフの方々のお心遣いのお陰で素敵なステイケーションになりました。何度でも泊まりたくなるホテルです!...

August 2021|ay615

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

ay615様 この度は、結婚記念日という貴重な機会にアンダーズ 東京をご利用いただき、誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 お二人にとって特別な日となりましたら、何よりでございます。 今後もay615様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 ay615様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

充電できました

春のロングステイがいい時間を過ごせたので今回も。夏のプランは内容が更新されて、気分や状況で自分好みに変えられる特典が良かったですね。大人のレクリエーションのように楽しめました。空や雲、ビル越しの稜線、それから眼下の緑と夜景。細やかで柔軟なスタッフがいてくれるアットホームな雰囲気は「高級ホテルにもいろいろある」のだと、こちらも柔軟になって滞在すればアンダーズに また戻ってきたくなります。 ...

August 2021|Tcoco

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Tcoco様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 春に引き続き、夏のロングステイプランでもご滞在いただき、誠にありがとうございます。 アンダーズならではの夏を満喫する特典で‟暮らすように滞在できる”ホテルステイをお楽しみいただけたようでしたら、何よりでございます。 9月1日からは、新たに秋の夜長を存分に楽しめる特典の付いた新ロングステイプランが登場いたします。ぜひそちらもお試しくださいませ。 今後もTcoco様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 Tcoco様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

静寂の中のワンウィークステイ

恐らく”久々に”「一週間連泊プログラム」が提供されたので、アンダーズ東京の 49 階、ハーバービューの部屋に、一週間滞在させて頂いた。コロナ禍の最中…ということも影響してか、依頼した以外ではホテル側からの干渉の全く無い”静かな”滞在が叶った。大きな窓の外、目に入るのは、眼下にベイエリアのビル群の屋上とレインボーブリッジ、静かな海面、そして、視線を上げると視界を遮るものの無い、どこまでも続く空。 支給頂いた”竹のルームフレグランス”が漂う都会の喧騒から隔絶された静寂の空間が、生活の煩わしさから精神を開放し、滞在時間が長くなる連れ、心の疵が癒されて行くのを、感じた。 人里離れたリゾートホテルに行か...

Read More
August 2021|一 田

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

一 田様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではの‟暮らすように滞在できる”ホテルステイが叶うロングステイプラン、‟My Week at Andaz”をお楽しみいただけたご様子、大変嬉しく拝読いたしました。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後も一 田様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 一 田様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高のホカンス

最高のホカンスをおくることができました!ごはんもおいしくて、とにかくアメニティの多さにびっくりしました!...

August 2021|310310sunny

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

310310sunny様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 最高のホカンスをおくることができたとのお言葉、大変嬉しく拝読いたしました。 アンダーズならではの‟暮らすように滞在できる”ホテルステイをお楽しみいただけたようでしたら、何よりでございます。 今後も310310sunny様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 310310sunny様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

スタッフの心遣い

家族で訪問しましたが、スタッフの皆さんが小さい子供にも優しく接してくださいました。大人も子供も楽しめるイベントもあったりとホテル内で時間を有意義に使うことができ大変満足いたしました。 至る所で心遣いを感じ、何度も『さすが!』と思うことがあり、コロナ禍でも大変リラックスして滞在をすることができました。...

August 2021|maric001

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

maric001様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 リラックスしてご滞在をお楽しみいただけたとのこと、大変嬉しく拝読いたしました。 アンダーズ 東京では、無料で体験できる絶景ツアーや虎ノ門の街を散策するツアーなど、エキサイティングなアクティビティを多数ご用意しておりますので、次回ご来館時もぜひお試しくださいませ。 今後もmaric001様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 maric001様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

まるで我が家のような居心地

ハード面は当然素晴らしいが、特筆すべきは接客。リラックスした接客で形式ばらずに心地よい。何度も帰ってきたくなります。...

August 2021|AJatTokyo

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

AJatTokyo様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではの‟暮らすように滞在できる”ホテルステイをお楽しみいただけたようでしたら、何よりでございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もAJatTokyo様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 AJatTokyo様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

子どもも楽しめた

ベイビューに宿泊しました。図らずも遠くに新幹線や在来線が眺められ、息子は大喜びでした。スタッフの方もとても親切でフランクで親子で楽しい滞在になりました!...

August 2021|bigbigbig2021

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

bigbigbig2021様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ベイビューを臨めるお部屋にご満足いただけたようで、何よりでございます。 今後もbigbigbig2021様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 bigbigbig2021様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高の滞在になりました

部屋の目の前に東京タワーが見え、最高の眺めでした。食事を全て部屋で食べることができ、コースとして持って来てくださったため、あたたかいディナーを頂けて大満足です。2歳の息子と主人と滞在しましたが、最高の思い出になりました。スタッフの方も親切で丁寧な対応です。...

August 2021|kana227

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kana227様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ダイナミックな東京タワーを臨めるお部屋や、ルームサービスでのお食事にご満足いただけたようで、大変嬉しく存じます。 今後もkana227様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 kana227様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

2回目の訪問

前回泊まった時にとても景色も良く、 朝食もとても美味しくて、都内でこんなに素敵なホテルがあるんだった関心させられ、今回は娘たちを連れて宿泊しました。娘たちもとても気に入ってくれたのでまた休みが合えば宿泊したいホテルです。...

August 2021|cumitt1230

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

cumitt1230様 いつもアンダーズ 東京をご利用いただきましてありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご家族様でのご滞在をお楽しみいただけたご様子、大変嬉しく拝読いたしました。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もcumitt1230様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 cumitt1230様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

上質の空間を味わえる

都内在住ですがコロナ禍もあり近隣で感染対策も十分に宣伝されていたアンダーズ東京に決めました。サービス内容、接客、空間の居心地、全体の清潔感は文句無し。次もまた行ってみたいホテルの一つになりました。東京オリンピック閉会式の花火が49階から見れて最高の思い出になりました。ありがとうございました!...

August 2021|eternitytakachint117

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

eternitytakachint117様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在にご満足いただけたようで、何よりでございます。 最高の思い出になったとのお言葉、大変嬉しく拝読いたしました。 今後もeternitytakachint117様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 eternitytakachint117様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

東京タワーの眺望抜群

東京タワーが見える部屋にしてもらって、とても良い時間を過ごせました。 コロナ禍でアルコールが提供無しのため、レストランを使わなかったのですが、部屋の冷蔵庫にあるビールとハイボールが無料だったのは嬉しかったです!...

August 2021|moominaska

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

moominaska様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ダイナミックな東京タワーを臨めるお部屋にご満足いただけたようで、何よりでございます。 無料でお召し上がりいただける客室ミニバーのビールやハイボールなど、アンダーズ 東京では暮らすように滞在できるサービスを充実させております。 今後もmoominaska様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 moominaska様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高なホテル

サービス、客室.、すべて大満足でした 色々なホテル泊まりましたが最近では1番よかったです SPGだったら毎回泊まります...

August 2021|obama117

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

obama117様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではの‟暮らすように滞在する”ホテルステイにご満足いただけたご様子、大変嬉しく拝読いたしました。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もobama117様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 obama117様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

素晴らしい

今回はタワー側のキングの部屋に泊まりましたが大きな東京タワーが目の前で夜景もとても綺麗でした。 部屋もゆとりがありバスルームはバスタブが大きく素敵でした。...

August 2021|909Stella

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

909Stella様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ダイナミックな東京タワーを臨めるお部屋にご満足いただけたようで、何よりでございます。 今後も909Stella様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 909Stella様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

文句なし

最高の眺望、最高の食事、最高の接客、そして落ち着くサウナスパ。 完全に都会の非日常を楽しむことができました!...

July 2021|kazuyoshihara0418

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kazuyoshihara0418様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在を満喫いただけたご様子、大変嬉しく拝読いたしました。 アンダーズならではの‟都会の非日常”をお楽しみいただけたようでしたら、何よりでございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もkazuyoshihara0418様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 kazuyoshihara0418様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

なにより景色が素晴らしい

超高層階からの景色が印象的です。オリンピックの開会式の花火が客室からよく見えました。円形の浴槽も素敵です。連泊しましたが時間がゆっくり流れている感じが良かったですね。 コロナ禍でのストレス発散には最高です。またrepeatします。...

July 2021|L3241UHak

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

L3241UHak様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館からの眺望をお楽しみいただき、のんびりとご滞在を満喫いただけたご様子、大変嬉しく拝読いたしました。 ストレスを発散しリフレッシュできたようでしたら何よりでございます。 今後もL3241UHak様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 L3241UHak様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高のホテル

なつやすみの滞在。 プールで泳いで、部屋でのんびり過ごす夏休み。 素晴らしい景色、素晴らしい部屋、素晴らしい調度品、素晴らしいサービス。 上質で最高のリフレッシュの体験でした。...

July 2021|Dreamer43243491817

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Dreamer43243491817様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ゆっくりとご滞在を満喫いただけたご様子、大変嬉しく拝読いたしました。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もDreamer43243491817様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 Dreamer43243491817様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高のホテルです。

客室も素敵で、ゆっくりできました。また浴槽が最高で、また宿泊したいです!スタッフもみな素晴らしい対応だと思いました。...

July 2021|kazuko552005

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kazuko552005様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ゆっくりとご滞在を満喫いただけたご様子、大変嬉しく拝読いたしました。 スタッフの対応につきましても、温かいお言葉をありがとうございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もkazuko552005様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 kazuko552005様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

コロナ下の結婚30周年にお篭り滞在

4回目の緊急事態宣言が発令され、不要不急の外出・移動の自粛が求められる中ではありましたが、結婚30周年の感謝を妻に伝えたくホテルにお篭り滞在しました。 コロナ対策は万全でとても安心できましたし、私たちへの心遣いもありがたく、素敵な想い出になりました。 ありがとうございました。...

July 2021|ichij

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

ichij様 この度は、ご結婚30周年という大変貴重な機会にアンダーズ 東京をご利用いただき、誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館でお寛ぎいただき、素敵な想い出になったとのお言葉、大変嬉しく拝読いたしました。 お二人にとって特別な日となりましたら、何よりでございます。 今後もichij様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 ichij様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

全てが最高レベルでした

全ての客室が超高層階なので、景色最高。泊まった客室からは東京タワーが見えましたが、展望台と同じかそれ以上の高さで、初めて見上げるのではなく、横から眺めることが出来ました。客室内の設備や調度品も素晴らしく、その上朝食もとても美味しかったです。言うこと無しです。...

July 2021|keitaka4580

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

keitaka4580様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館からの眺望をお楽しみいただき、朝食やインテリアもお気に召していただけたとのこと、大変嬉しく拝読いたしました。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もkeitaka4580様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 keitaka4580様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

お得感がありました

一週間滞在プランにてお世話になりました。 お部屋も広く、アメニティやプールなどとても良かったのですが ・現在は週末のみ開催の朝食ブッフェの種類が少ない ・窓清掃の連絡の紙が小さすぎて気づかず恥ずかしい思いをした ・週末は込み合うせいなのか宿泊者用ラウンジで予約席がある(ラウンジで予約席など今までどのホテルでもなかったので空いてるのに座れないのは少し差別をされている気がしました) 細かい点では上記が気になりました。 あとはルーフトップバーの特典などがお店が営業していない為利用できなかったので、代わりの何かと交換していただけるとなおよかったです。 全体的にはとても満足のいく滞在でしたので、ま...

Read More
July 2021|kaori070602

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kaori070602様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、お忙しいなかご滞在につきまして貴重なご意見をお聞かせいただき、重ねてお礼申し上げます。 今回のご滞在におきまして、朝食やお部屋の清掃、各店舗の営業状況などkaori070602様にご迷惑、ご不快の念をおかけしましたこと心よりお詫び申し上げます。 ご指摘いただきました内容につきましては、マネージメントおよび関係各署のスタッフと共有すると共に、改めて教育を徹底し今後のサービスの改善、向上に努める所存でございます。 kaori070602様のご期待に添えますよう、精進して参る所存でございますので、引き続き何とぞご愛顧賜りますよう、お願い申し上げます。 kaori070602様を再びお迎えできますことをスタッフ一同、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

非日常な空間

記念日で伺いました。夜景も最高に綺麗でまた是非伺いたい。館内、客室内もとても綺麗でプールのロッカールームも髪の毛1つ落ちておらず、気持ちよかったです。...

July 2021|rnpk021

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

rnpk021様 この度は、記念日という大切な機会にアンダーズ 東京をお選びいただきありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館からの眺望をお楽しみいただき、ご滞在にご満足いただけたようで、何よりでございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もrnpk021様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 rnpk021様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

インターナショナルホテルグループのトップクラス

虎ノ門ヒルズ内のホテルということもあり、新しいので印象がとても良いです。グレードの高さを感じさせてくれます。...

July 2021|Kenji T

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

kenjitaniguchi様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館でのご滞在にご満足いただけたご様子、大変嬉しく拝読いたしました。 今後もkenjitaniguchi様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 kenjitaniguchi様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高でした

ベッドメーキングでシーツや枕カバーの交換がされてなかったことは残念でした。前回宿泊させて頂いた時はそのようなことはなかったのですが。しかし、ホホテルスタッフの皆さんのおもてなし、対応は最高でした。非常に心地良く過ごさせて頂きました。ありがとうございました。...

June 2021|Footprints810973

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Footprints810973様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、お忙しいなかご滞在につきまして貴重なご意見をお聞かせいただき、重ねてお礼申し上げます。 スタッフの対応につきまして、温かいお言葉をいただき誠にありがとうございます。 しかしながら、今回のご滞在におきまして、ベッドメイキングに至らない点がありFootprints810973様にご迷惑、ご不快の念をおかけしましたこと心よりお詫び申し上げます。 ご指摘いただきました内容につきましては、マネージメントおよび関係各署のスタッフと共有すると共に、改めて教育を徹底し今後のサービスの改善、向上に努める所存でございます。 Footprints810973様のご期待に添えますよう、精進して参る所存でございますので、引き続き何とぞご愛顧賜りますよう、お願い申し上げます。 Footprints810973様を再びお迎えできますことをスタッフ一同、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

何回か宿泊して

オープンした当時から5,6回宿泊してますが、毎回快適に過ごせています。記念日には、スタッフからの心配りがとてもありがたかったです。...

June 2021|yamadam92021

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

yamadam92021様 いつもアンダーズ 東京をご利用いただきましてありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 毎回快適にお過ごしいただけているとのことで、大変嬉しく思います。 記念日という大切な機会にも当館をお選びいただきありがとうございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もyamadam92021様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 yamadam92021様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

良い意味でデザイン感

凝りすぎてるデザイナーズな感じが苦手なのですが、とてもちょうど良いすごくお洒落で綺麗なホテルでした。スタッフの方々の親しみやすさが目立ちますとても良かったです。 ドリンクフリーなのは嬉しいです。...

June 2021|ko0522

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

koheimiyamoto0522様 この度は、アンダーズ 東京をご利用いただき、誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館の雰囲気にご満足いただけたようで、何よりでございます。 お部屋のインテリアにつきましては、随所に和のテイストを織り込み、地域の魅力をホテル内でも感じていただけるアンダーズ 東京らしい空間を演出いたしました。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もkoheimiyamoto0522様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 koheimiyamoto0522様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高でした。

自分の職場と娘の学校が近いので、一度泊まってみたいと思っていたこちらのホテルに二人で泊まり、それぞれ出勤、登校しました。 東京タワーの見えるお部屋で景色は最高、お部屋も入り口から広々として清潔感もあり、インテリアも素敵で、日常を忘れて本当にのんびりと過ごせました。 スタッフの方も丁寧で感じ良く、快適な滞在でした。 絶対にまた利用すると思います。...

June 2021|maripon1229

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

maripon1229様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館からの眺望をお楽しみいただき、のんびりとご滞在を満喫いただけたご様子、大変嬉しく拝読いたしました。 スタッフのサービスにつきましても、温かいお言葉をありがとうございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もmaripon1229様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 maripon1229様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

素敵なホテル

パートナーの誕生日で利用致しました。 チェックインからチェックアウトまでのスタッフの方々の対応は素晴らしかったです。 そしてお誕生日お祝いの為のお酒や演出も素敵でした。 また、ホテルの清潔感やアメニティの充実もとても良かったです。...

June 2021|haa428

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

haa428様 この度は、お誕生日祝いという貴重な機会にアンダーズ 東京をご利用いただき、誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 スタッフの対応やお誕生日の演出にもご満足いただけたとのこと、大変嬉しく存じます。 お二人にとって特別な日となりましたら、何よりでございます。 今後もhaa428様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 haa428様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

素晴らしい空間とホスピタリティー

主人の誕生日にお邪魔しました。 グローバリストなのでお部屋のアップグレードをして頂きましたが、予想以上の素晴らしい空間とスタッフの方々のホスピタリティーで最高の時を過ごすことが出来ました。必ず再訪します!有難う御座いました。...

June 2021|olaulau0236

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

olaulau0236様 この度は、ご主人様のお誕生日祝いという貴重な機会にアンダーズ 東京をご利用いただき、誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館のホスピタリティにご満足いただけたご様子、大変嬉しく拝読いたしました。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もolaulau0236様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 olaulau0236様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

ラグジュアリーなホテル

妻と久しぶりゆっくりしようと宿泊しました。他にも候補のホテルはあったのですが、虎ノ門という立地からアンダーズ東京を選びました。緊急事態宣言下ではありましたが、安心して宿泊することができ、リフレッシュできました。...

June 2021|といきな

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

といきな様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在にご満足いただき、ゆっくりとお過ごしいただけたようで、何よりでございます。 今後もといきな様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 といきな様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

スイミングプール

これまでにペニンシュラ、フォーシーズンず大手町、パレスホテルのプールを利用したことがありますが、その中ではアンダーズ東京のプールが一番よかったです。ジャグジーエリアが充実していました。プールサイドも居心地が良かったです。...

May 2021|Kebihara

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Kebihara様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 AO スパ&クラブのプールをお楽しみいただけたとのことで、何よりでございます。 当館はゆったりとした20mのプールに加え、都心では珍しい炭酸泉プールやバーデプールなど水のエリアが充実しております。 次回ご来館の際も広々としたプールでリフレッシュし、心地よいひと時をお過ごしいただければ嬉しく存じます。 今後もKebihara様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 Kebihara様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

スタッフの皆様が素敵😊

今回はお誕生日の記念に宿泊しました。チェックインとチェックアウトもとてもスムーズで、他の案内もスタッフの皆様の笑顔が素敵でした。 お誕生日と告げると、直ぐにウェルカムドリンクをシャンパンとチョコレートプレートが用意されていて、感動しました。😊ありがとうございました。また泊まりたいホテルです。...

May 2021|mamimami5140

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

mamimami5140様 この度は、お誕生日という大切な機会にアンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 お誕生日の演出にご満足いただけたご様子、大変嬉しく拝読いたしました。 今後もmamimami5140様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 mamimami5140様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

眺望は最高

東京で一番高い建物だけあって夜景は最高です。 東京タワーの展望台が目線に来るくらい 他の人も言っているが従業員のサービスが良くない ...

May 2021|tyamaguchi2021

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

tyamaguchi2021様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館からの眺望をお楽しみいただけたとのことで、何よりでございます。 しかしながら、スタッフのサービスにおきまして、tyamaguchi2021様にご不快の念をおかけしましたこと、心よりお詫び申し上げます。 ご指摘いただきました内容につきましては、マネージメントおよび関係各署のスタッフと共有すると共に、改めて教育を徹底し今後のサービスの改善、向上に努める所存でございます。 tyamaguchi2021様のご期待に添えますよう、精進して参る所存でございますので、引き続き何とぞご愛顧賜りますよう、お願い申し上げます。 tyamaguchi2021様を再びお迎えできますことをスタッフ一同、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

高級感があり、清潔で居心地が良い。緊急事態宣言中であり、レストランなどの利用が制限されていたので、また滞在してみたい。

緊急事態宣言中であり、虎ノ門ヒルズのお店やホテル内レストランの利用が制限されていた。ぜひまた滞在して、ホテルのレストランで食事をしたいと思います。...

May 2021|emoanalani

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

emoanalani様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 心地よいお時間をお過ごしいただけたご様子、大変嬉しく拝読いたしました。 現在は一部施設の営業を縮小してご案内しておりますため、ご不便ご迷惑をお掛けし申し訳ございませんでした。 ぜひ次回ご滞在の際には、当館のレストランやバーにてお食事をお楽しみいただけますと幸いでございます。 今後もemoanalani様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 emoanalani様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

とても満足

結婚式で利用しましたが、プランナーの田中さんをはじめとても満足のいくものでした。ありがとうございました。...

April 2021|hirotsugu4629

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

hirotsugu4629様 この度は、ご結婚式という大切な機会に、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館でのご結婚式にご満足いただけたとのこと、大変嬉しく拝読いたしました。 またスタッフに対しましても温かいお言葉を頂戴し、感謝申し上げます。 今後もhirotsugu4629様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 hirotsugu4629様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

いつもながら素晴らしい

施設もサービスも景観もすばらしい。部屋も使いやすく、日ごろの精神を癒すにはちょうど良かった。お風呂も大きくゆったりしていて非日常を感じることができた。...

April 2021|mori2021

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

mori2021様 いつもアンダーズ 東京をご利用いただきまして誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館からの景観やサービスにご満足いただけたとのことで、大変嬉しく拝読いたしました。 アンダーズならではの心地よいご滞在をお楽しみいただけたようでしたら、何よりでございます。 今後もmori2021様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 mori2021様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

滞在したことの無い空間

娘の結婚式で伺い 当日一泊しましたが 兎にも角にも結婚式が慌ただしさも無く スタッフの方の心配りが非常に良く 満足しました また部屋も広々としており ビジネスホテルとは違い ゆったりと窓向きの大きなテーブルがあり非常に快適に 心地よく過ごすことが出来ました 結婚式が始まる前に部屋の用意が出来ましたと言って頂きましたが 時間の都合上早めに入ることが出来ませんでしたが スタッフの心遣いには感心しました ...

April 2021|Jet627996

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Jet627996様 この度は、お嬢様のご結婚式という大切な機会に、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 心地よくお過ごしいただけたとのこと、大変嬉しく拝読いたしました。 またスタッフに対しましても温かいお言葉を頂戴し、感謝申し上げます。 今後もJet627996様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 Jet627996様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

素晴らしすぎます

とても素晴らしいホテルです! 頑張ってまた宿泊したいです スタッフの接客、アメニティ、ホテル内施設どれにおいても最高のクオリティでした...

April 2021|ken1116

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

ken1116様 過日は、アンダーズ 東京をご利用いただきましてありがとうございます。 また、お忙しい中ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 最高のクオリティと評していただき、大変嬉しく存じます。 スタッフにも共有し、今後の励みとさせていただきます。 今後もken1116様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 ken1116様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

不満は虎ノ門ヒルズ駅が使いにくいだけ

サービスは最高でした。客室係の方の対応は素晴らしいです。 部屋もレストランも素敵でした。 虎ノ門ヒルズ駅が使いにくいので途中で戻ってタクシーを使いました。 不満と言えるのはそれくらいで、レストラン、ホテルは満足です。...

April 2021|jfwbf887

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

jfwbf887様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館のサービスにご満足いただき、ご滞在をお楽しみいただけたようで、何よりでございます。 次回ご来館の際には何かご不便やご不明点等ございましたら、何なりとお申し付けくださいませ。 今後もjfwbf887様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 jfwbf887様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

ハイステータスホテル

周辺の高級ホテルと比べ割安かと感じてます。サービスもよく、施設も清潔です。ルームサービスでは、子供にフルーツをサービスしていただき、ありがとうございました。 ...

April 2021|daisukenakazawa52021

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

daisukenakazawa52021様 過日は、アンダーズ 東京をご利用いただきましてありがとうございます。 また、お忙しい中ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在にご満足いただけたご様子、大変嬉しく拝読いたしました。 今後もdaisukenakazawa52021様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 daisukenakazawa52021様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高レベルのおもてなし

49階の部屋は眺望が素晴らしく設備は最新、館内で楽しめるプランがそろっていました。37階のプールは気分が良すぎます。...

April 2021|sasuday

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

sasuday様 過日は、アンダーズ 東京をご利用いただきましてありがとうございます。 また、お忙しい中ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 当館からの眺望や施設にご満足いただいているようで、何よりでございます。 接客についても温かいお言葉を頂戴し、ありがとうございます。スタッフにも共有し、今後の励みとさせていただきます。 今後もsasuday様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 sasuday様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

長期滞在で非日常を味わえました

4歳児と7泊の長期プランを利用。子供用のアメニティも整っており、広いバスルームなので快適でした。息子は温水プールとジャグジーが気に入り、毎日通いました。部屋からバスローブを着ていけるので、ストレスがなくてよかったです。 東京タワーが正面に見えるお部屋で、眺望は抜群。またソフトドリンクも飲み放題なので、助かりました。ラウンジで提供される軽食もおいしかったです。 接客は総じてフレンドリーでカジュアルな感じだったので、私たちにはぴったりでした。ラウンジでは混みあうと、しばらく気づいてもらえないこともありましたが、のんびり滞在だったのでそこまで気になりませんでした。...

April 2021|OnAir803384

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

OnAir803384様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 長期でのご滞在にご満足いただき、アンダーズならではの“暮らすように滞在する”ホテルステイをお楽しみいただけたご様子、大変嬉しく拝読いたしました。 今後もOnAir803384様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 OnAir803384様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

リラックスした時間を楽しめるホテル

スタッフの方々がいつも丁寧かつフレンドリーに接して下さり、自分らしくリラックスした時間を送ることができました。 特に、平日昼間のラウンジは人も少なく、ゆったりした時間を楽しめます。...

March 2021|324tmr

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

324tmr様 平素より、アンダーズ 東京をご利用いただきましてありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご自分らしくリラックスしたお時間をお過ごしいただけたようで、何よりでございます。 スタッフにつきましても温かいお言葉を頂戴し、ありがとうございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後も324tmr様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 324tmr様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高

新しいのもありますが、サービス、景色等、すべてに満足しています チェックインもゆっくりできるし、ラウンジでゆっくりしましたが、お部屋がよかったです! 景色、タワーが目の前で本当にびっくりしました お風呂が大きくて気持ちよかったです...

March 2021|G1265ZVmm

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

G1265ZVmm様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在にご満足いただき、ゆっくりとお過ごしいただけたようで、何よりでございます。 ダイナミックな東京タワーを目の前に感じるお部屋はアンダーズ 東京ならではかと存じます。 今後もG1265ZVmm様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 G1265ZVmm様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高の休暇

コロナの影響で地方への旅行を諦め、近場でゆっくりしようとアンダーズ東京へ一泊したが最高に癒される空間でとても満足した。...

March 2021|Nikogori-man

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

Nikogori-man様 過日はアンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではの心地よいご滞在をお楽しみいただけたご様子、大変嬉しく拝読いたしました。 今後もNikogori-man様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 Nikogori-man様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

最高のくつろぎ時間

お部屋も十分ゆとりのある空間で、設備も一つ一つが上質でした。 2日間とても癒されました。 次回はホテルクレジット付きのプランを選んで、景色の見えるラウンジを利用したいです。...

March 2021|watarive117

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

watarive117様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在にご満足いただき、ゆっくりとお過ごしいただけたようで、何よりでございます。 今後もwatarive117様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 watarive117様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

誕生日記念日で

花束のサプライズを親切に対応していただきました。 手伝っていただき とてもありがたかったです。 また行きたい!...

March 2021|sxnvi6ml

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

sxnvi6ml様 この度は、お誕生日祝いという貴重な機会にアンダーズ 東京をご利用いただき、誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 花束のサプライズをお喜びいただけましたこと、大変嬉しく存じます。 今後もsxnvi6ml様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 sxnvi6ml様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

evening cocktail timeで実に楽しい一時過ごしました

夕刻の定刻を毎日つまみとお酒で楽しく過ごしました。ホテルはよく使いましたが初めての体験でした。我がパートナーと見過ごした金婚式をひょんなことから今回の7泊8日の滞在で従業員の皆さんから知られることになり52回目の結婚祝いを祝福されることになり、こんな嬉しいことはありませんでした。カクテルタイムの時に順繰りにレインボーブリッジ、東京タワー方向の景観を見ながらアルコールを味わいました。自慢の富士山も6時に起きて見れたときは感激でした。 このホテルの周辺に東京名所は乱立しており、かかなり見物が出来た一因はホテルのロケーションがあったと言う事と痛感しました。億劫なく地下鉄の利用で済みました。 でも何と...

Read More
March 2021|topishi

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

topishi様 この度は、おふたりの大切な記念日という貴重な機会にアンダーズ 東京をご利用いただき、誠にありがとうございます。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 イブニングタイムのカクテルサービスや当館からの絶景をお楽しみいただけましたようで何よりでございます。 頂戴いたしましたお褒めのお言葉は社内にて共有させていただきまして、今後の励みとさせていただきます。 今後もtopishi様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 topishi様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

東京で1番のスパ

都内のホテルほとんど泊まっていますが、アンダーズはプールとお風呂コーナーが最高です。 そのために、ここに泊まるくらい。 頭痛が一瞬で治るお風呂です。 お部屋の木の机も使いやすくて大好きです。 スタッフさんは皆さんいつも親切です。...

March 2021|chochin29

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

chochin29様 いつもアンダーズ 東京をご利用いただきましてありがとうございます。 また、お忙しい中ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 AO スパ&クラブでのお時間をお楽しみいただけているとのこと、大変嬉しく存じます。 接客についても温かいお言葉を頂戴し、ありがとうございます。スタッフにも共有し、今後の励みとさせていただきます。 今後もchochin29様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 chochin29様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

宿泊について

客室は広く、清潔感がありました。トイレと浴室が別々なのも良かったです。また何より景色が素晴らしかったです。...

March 2021|fmk1212

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

fmk1212様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 ご滞在をお楽しみいただけたご様子、大変嬉しく拝読いたしました。 今後もfmk1212様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 fmk1212様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

快適に過ごせました。

早く到着したら、チェックイン時間前にもかかわらず、お部屋に入れていただけました。また、お部屋のアップグレードをリクエストしたところ、予約したお部屋よりも良いお部屋をアサインしていただけて、嬉しかったです。お部屋のソフトドリンクがフリーなのも嬉しかったです。 バスソルトが桜の香りでしたが、季節によって変わるとお聞きしたので、また夏に宿泊したいと思います。...

March 2021|michikoserebu

Owner Response

Toranomon Hills Andaz Tokyo, お客様サービス / フロント オフィス at Andaz Tokyo Toranomon Hills, responded to this review

michikoserebu様 この度は、アンダーズ 東京をご利用いただきましてありがとうございました。 また、ご滞在につきましてご感想をお寄せいただき、重ねてお礼申し上げます。 アンダーズならではのご滞在にご満足いただけたご様子、大変嬉しく拝読いたしました。 夏には竹の香りのバスソルトをご用意しておりますので、ぜひ次回ご滞在時にご体験くださいませ。 今後もmichikoserebu様のご期待に添えますよう、精進して参る所存でございますので、引き続き変わらぬご愛顧賜れますよう、お願い申し上げます。 michikoserebu様のまたのお越しを、心よりお待ち申し上げております。 アンダーズ 東京 宿泊部長 小沢 文隆

快適でした

スタッフの対応も近すぎず遠すぎず心地よかったです。 ベットも、横になるとすぐにお昼寝をしてしまうほど心地よかったです。...

February 2021|