FAQs

Our team members are fluent in Japanese and English. By a few staffs, they can speak Mandarin, Traditional, Korean and French. Other languages also can be supported through a translator app.

Yes, international power adapters are available upon request.

Yes, packages may be sent in advance. Kindly ensure they are addressed to your booking reservation name, and notify us in advance so that we can receive them on your behalf.

Yes, complimentary Wi-Fi is available in all rooms and throughout the hotel.

Yes, wake-up calls are available and alarm clocks are provided in all rooms.

Yes, our concierge team can assist with dining, attractions, and transportation recommendations and bookings.

Yes, laundry and dry-cleaning services are available.

No, we do not provide these services directly.

Yes, Andaz Tokyo strives to accommodate food allergies, dietary restrictions, vegetarian, vegan, and other plant-based requests whenever possible.Should you have any special requests, please contact Andaz Tokyo Restaurant Reservations at +81 (0)3-6830-7739 in advance.

However, the hotel's official policy states that it cannot guarantee allergen-free meals. Food is prepared in shared kitchens, and cross-contamination may occur through ingredients, utensils, equipment, or airborne particles. For this reason, guests with severe allergies may not be able to be accommodated.

We recommend contacting Andaz Tokyo Toranomon Hills Restaurant Reservations directly at +81 (0)3-6830-7739 prior to making a reservation or visiting the restaurant.

No, under the Accommodation Terms and Conditions and House Rules of Andaz Tokyo, the handling and in-room delivery of food ordered through external food delivery services are generally prohibited due to hygiene control and safety considerations.

World of Hyatt members can earn and redeem points on eligible stays and qualifying charges, and may receive benefits such as room upgrades, late check-out, early check-in, bonus points, and other elite-tier privileges, depending on their membership status. These benefits are governed by the World of Hyatt program terms and conditions.

Please note that room upgrades, early check-in, late check-out, and other elite benefits are subject to availability and program rules, and therefore cannot be guaranteed in advance.

To ensure you receive eligible member benefits and earn points, we recommend booking directly through Hyatt channels and signing in to your World of Hyatt account when making your reservation.

For the most up-to-date information regarding membership benefits and eligibility, please refer to the World of Hyatt program terms or contact Andaz Tokyo Toranomon Hills directly at +81 (0)3-6830-1234

Rooms at Andaz Tokyo start from a spacious 50 sq m (538 sq. ft.) and feature a separate deep soaking bathtub and walk-in shower, complimentary Wi-Fi, and a minibar with soft drinks and snacks included.All guests enjoy access to the 24-hour Andaz Lounge, including refreshments throughout the day and evening wine & canapés, as well as complimentary use of the AO Spa & Club fitness center and indoor pool. Suite guests also receive additional benefits, including complimentary breakfast.For more information,please kindly click here.

All guests staying at Andaz Tokyo Toranomon Hills enjoy complimentary access to the Andaz Lounge, available 24 hours a day. The lounge offers soft drinks and snacks throughout the day in a relaxed, living room-style setting.In the evening, guests can enjoy a complimentary wine and canapé service, typically held from 5:00 PM to 7:00 PM.

Please note that lounge offerings, operating hours, and menu selections are subject to change without notice based on hotel operations and seasonal availability.

Breakfast is available exclusively to staying guests and is served at The Tavern Grill & Lounge. Guests can enjoy a buffet featuring both Japanese and Western specialties, along with a selection of à la carte dishes. Whether breakfast is included depends on your rate plan, room category, or membership benefits. Breakfast is generally included for suite guests, while other guests should check their reservation details.

For further details, please refer to your reservation confirmation or contact the Andaz Tokyo Reservations Team at +81 (0)3-6830-1212.

Yes, cribs or extra beds are available upon request and subject to availability.

While sofa beds are not available, we do offer rollaway beds upon request.

Yes, we are a non-smoking hotel.Should any evidence of smoking be found in the guest room, a cleaning fee equivalent to one night's accommodation charge will be incurred.And We have a smoking area on 51st floor.

At Andaz Tokyo Toranomon Hills, room views vary depending on the room category and location within the tower. The hotel offers four main view types: Tower View, Bay View, Park View, and City View. For more information, please click here.

Please note that view availability is subject to room category and occupancy at the time of booking. If you have a preferred view, we recommend reserving the corresponding room type in advance, as specific views cannot be guaranteed for standard room categories.

Each room category corresponds to Tokyo paranomic views. Kindly select the room and view category that best suits your preference. Check the view of each room type here.

Yes. Every guest room is equipped with a spacious standalone bathtub, offering the perfect setting for a relaxing and rejuvenating bath experience.For more information, please click here.

Yes. We will do our best to accommodate your preferences whenever possible. Please let us know at the time of booking or prior to your stay. Please note that all requests are subject to availability, and we may not be able to guarantee your preferred arrangements depending on room availability at the time of your arrival. We appreciate your understanding.

Haneda Tokyo International Airport is about 17 km away, and it will take approximately 40 minutes by train. Directions to the hotel can be found here.

We regret to inform you that the hotel does not provide a dedicated airport shuttle service. However, we would be delighted to assist with arranging private transportation or limousine services upon request.

Andaz Tokyo Toranomon Hills is located in Toranomon Hills Mori Tower (1-23-4 Toranomon, Minato-ku, Tokyo), in the heart of central Tokyo. The hotel occupies the upper floors of the iconic Toranomon Hills complex and is conveniently situated between some of Tokyo's key business and entertainment districts.Our hotel is directly connected to Toranomon Hills Station (Hibiya Line) and Toranomon Station (Ginza Line) via the underground passage. For more information, please kindly click here.

In addition, Andaz Tokyo is ideally located close to some of Tokyo's most popular areas:
Ginza and Roppongi : approximately 10 minutes by taxi.

Yes.Parking is available within the Toranomon Hills Mori Tower, same building as Andaz Tokyo Toranomon Hills. Please bring your parking ticket to the Front Desk to receive our special overnight rate.There is no complimentary carpark access. For more information, please kindly click here

Overnight guests 0-24 hours : 5,000 JPY per night

Yes, we provide valet parking services. Kindly find the charges here. 

No, electric vehicle charging stations are not availbale.

Yes. AO Spa & Club, located on the 37th floor of Andaz Tokyo Toranomon Hills, features a 20-meter indoor pool, fitness center, spa treatment rooms, sauna, and bathing facilities. Hotel guests enjoy complimentary access to the pool and fitness facilities during their stay. Click here to learn more about operating hours, age restrictions, and other important information.

We apologize for the inconvenience, but the hotel does not have a business center.

Yes, Andaz Tokyo Toranomon hills offers inspiring spaces for meetings and events. Our MICE hotel in a center of Tokyo features versatile venues ideal for business meetings, corporate conferences, product launches and gala dinners. Click here to learn more about our event spaces and services designed to spark creativity and connection.

Andaz Tokyo Toranomon Hills occupies the upper floors of Toranomon Hills Mori Tower, with guestrooms located on the hotel's dedicated upper levels.Upon arrival at the building entrance, please follow the signs for Andaz Tokyo and take the dedicated hotel elevators to the reception and lobby area, where check-in is completed before proceeding to the guest room elevat

First-arrival tip: If arriving by train, the hotel is directly connected to Toranomon Hills Station (Hibiya Line) and Toranomon Station (Ginza Line) via the underground passage. Once inside Toranomon Hills Mori Tower, simply follow the Andaz signage to the hotel elevators for the most convenient route to the lobby.

For more detailed information, please refer to the guide below.
Watch Route Guide Video (Toranomon Hills Station to/from Hotel)
Watch Route Guide Video (Toranomon Station to/from Hotel)

Yes. Andaz Tokyo Toranomon Hills is well suited for families traveling with young children, offering a comfortable and welcoming stay for guests of all ages.In addition to spacious guest rooms starting from 50 square meters, select room categories feature connecting rooms, making them ideal for family stays. We also offer a range of children's amenities and equipment, including baby cribs (subject to availability).

Guests staying at the hotel have access to the indoor pool at AO Spa & Club. Please note that the pool is available to children aged 4 and above who are fully toilet trained. Guests under the age of 18 must be accompanied by a parent or guardian.

If you would like to request a baby crib or connecting rooms, please contact Andaz Tokyo Reservations at +81 (0)3-6830-1212 at the time of booking or prior to your stay.

Yes, there are children’s menus available at the Tavern - grill&lounge on 51st floor.

Yes. At Andaz Tokyo, we are delighted to help create memorable moments for special occasions, including birthdays, wedding anniversaries, proposals, and weddings.At our restaurants, we can arrange message plates, celebration cakes, and other special touches for an additional fee. If you would like to make arrangements, please contact Andaz Tokyo Restaurant Reservations at +81 (0)3-6830-7739 in advance.

In addition, the hotel offers elegant event and banquet venues suitable for private parties, wedding receptions, and other special gatherings.Our team would be pleased to recommend the most suitable options based on your preferences. For more information, click meetings&events page or weddings&celebrations page.

Our team provides full event coordination on-site. Our event planning team will work closely with the organizer and/or your appointed event agency, including venue layout setup to vendor coordination.

Yes, we provide a full suite of audiovisual equipment such projects, microphones, screens and more.

We provide catering for events held at our hotel only, but not for external venues.

Yes, the hotel is wheelchair-accessible for guests requiring mobility support.

Yes. We offer accessible guest rooms, with four barrier-free rooms available at the hotel. For specific room features or availability, we recommend contacting Andaz Tokyo Reservations at +81 (0)3-6830-1212 prior to booking. Our team will be pleased to assist with your accommodation needs.

No, we don't have any accessible rooms with roll-in showers and other equipments.

No, we do not provide visual or hearing assistance devices.

Yes, accessible parking spaces are available.

Assistance animals are welcome at Andaz Tokyo Toranomon Hills. Please note that pets other than certified assistance animals are not permitted on the property.For further information regarding the hotel's policies, please contact Andaz Tokyo at +81 (0)3-6830-1234.

A physical passport or identification card, and a credit card are required at check-in.

Guests must be at least 18 years old. Minors must be accompanied by an adult.

Yes, luggage storage is available before check-in and after check-out.

Our colleagues in the Front Office will be able to check you in at 51st floor of the hotel from midnight to 08:00 AM.

Check-in: 3:00 PM / Check-out: 12:00 PM (noon)

Early check-in and late check-out requests may be accommodated based on availability and room readiness on the day of arrival or departure, but cannot be guaranteed in advance.If your room is not yet ready upon arrival, the hotel will be happy to store your luggage so you can begin enjoying the facilities or explore the city. For early check-in or late check-out arrangements, we recommend contacting the hotel directly prior to your stay or speaking with the Front Desk team, who will be pleased to check availability and assist with your request.

Andaz Tokyo Toranomon Hills offers a variety of dining and bar experiences:

The Tavern – Grill & Lounge (51st floor): All-day dining featuring modern European-inspired cuisine, breakfast, lunch, dinner, afternoon tea, and lounge service.
BeBu (1st floor): Casual American comfort food, including burgers, american snack menu, and other favorites.
Rooftop Bar (52nd floor): Signature cocktails and stunning Tokyo skyline views.the SUSHI: An intimate omakase sushi experience featuring authentic Edomae-style sushi.
Pastry Shop: Seasonal cakes, pastries, sweets, and baked goods.
Room Service: In-room dining is also available for hotel guests.

For reservations, please visit the hotel's Restaurants & Bars page or the dedicated Restaurant website, where you can view menus, availability, and book directly online. You may also contact the hotel for assistance with dining reservations.

The Rooftop Bar is located on the 52nd floor of Andaz Tokyo Toranomon Hills and offers spectacular panoramic views of the Tokyo skyline in a stylish open-air setting. Guests can enjoy signature cocktails crafted with premium teas and seasonal ingredients while taking in the city views.

Please note the following before your visit:
*The bar features an open-air terrace, making it especially popular during the spring, summer, and autumn seasons. Weather conditions may affect terrace operations.
*A terrace cover charge of JPY 2,200 per person applies after 8:00 PM (March to December). This charge is waived for hotel guests and for all guests visiting between 5:00 PM and 8:00 PM.
*Guests must be 20 years of age or older to enter the Rooftop Bar.
*Terrace seating is outdoors, so availability and comfort may vary depending on weather and seasonal conditions.

Reservations are recommended and can be made via the hotel's Restaurants & Bars reservation page.

We do not have a strict dress code. Please visit us in attire that is appropriate for the occasion.

Please contact the hotel with a detailed description of the lost item. Depending on its value and type, it will be stored for 60 to 180 days before disposal. If found, the hotel will notify you and return the item at your expense.

Atago Shrine, Toranomon Yokocho and Hibiya Park are a short walk from the hotel, while Imperial Palace and Tokyo Tower (10 minutes), and Hamarikyu Garden (8 minutes) are just a quick drive away. For more information, Please click here.

Yes. Toranomon Hills is located within a 5-minute walk of the hotel, while Azabudai Hills can be reached in approximately 15 minutes on foot. Guests can enjoy a wide variety of shopping and dining experiences, from world-renowned luxury boutiques to some of Tokyo’s most talked-about restaurants. For more information, Please click here.