World of Hyatt

Hotel Policies

GBAC STAR™ Certified

GBAC STAR (Global Biorisk Advisory Council) is the cleaning industry’s only outbreak prevention, response and recovery accreditation for facilities. Our facilities have obtained GBAC STAR™ certification, following the protocols of the Global Cleaning Industry Association (ISSA).

Food Allergies & Dietary Needs Policy for Guests

Andaz Tokyo will use reasonable efforts to accommodate guest’s food allergies as much as possible in order to provide safe and pleasant dining experiences.

We obtain information regarding food allergens from manufacturers and make efforts to eliminate allergen as much as possible. However, please note that we are required to list at least 7 foods and only recommended to list up to 21 foods that people are prone to having an allergic reaction to so it may be difficult to obtain information about all allergens.

Please be aware that we do not have separate kitchens to prepare and handle allergen-free items. We cannot guarantee that allergens may not have been introduced inadvertently during preparation. For example, it is possible for wheat flour to be in the air and mixed with other food as food allergens.

Due to the conditions described above, the items we serve may not be completely adjusted to be allergen-free. If there is a guest with severe allergic reactions, we will not be able to serve the guest. 

Efforts to Reduce Disposable Plastics

Andaz Tokyo is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.

Andaz Tokyo Toranomon Hills