Hotel Policies

Resort Fee

PLEASE NOTE: A resort fee of $50.00 plus tax (subject to change) is applied to each night of your stay in order to provide the following services and amenities, which enhance the guest experience. Please contact the hotel directly for more information. 

  • Looping shuttle transportation from the resort into Vail Village and Lionshead Village every 20 minutes
  • Access to ski valet, bike valet, concierge and rental service located next to Chairlift 20
  • Premium Wireless Internet
  • Local and Toll-Free Phone Call Charges
  • 2 Bottles of Water in Guestroom Daily
  • In-room Hot Beverage Program: Teas and Nespresso Coffees
  •  Les Clefs d'or concierge
  •  business center usage
  • Use of state of the art fitness center, outdoor heated pool and whirlpools
  • Access to mountain and hiking trails
  •  in room safe
  •  weekly live entertainment
  • Daily Local Newspaper Delivery upon request
  • Electric Vehicle Charging Station Use


Summer Inclusions (4/15 - 11/15 every year)

  • Guided Nature Walks 
  • Yoga on the Gore
  • S’mores at the Main Fire Pit
  • Weekend Live Entertainment
  • Champagne Sabering & Complimentary Toast
  • Lemonade & Macaroons
  • Snow Cones at the Pool 
  • Cocktails & Casting- Fly Fishing Class


Winter Inclusions (11/16 - 4/14 every year)

  • Access to Ice Skating Rink with Complimentary Skates
  • S’mores at the Main Fire Pit
  • Hot Coco & Chocolate Chip Cookies
  • Champagne Sabering & Complimentary Toast
  • Festive Holiday Activities 
  • Ginger Bread House making Competition
  • Stocking & Ornament Decorating 
  • Wine, Beer and Spirits Tastings
  • Elf on the Shelf Search
  • Live Entertainment 

Pet Policy

Your four-legged family members are welcome at our dog-friendly hotel. Grand Hyatt Vail room bookings will be assessed a non-refundable pet fee of $100 per stay. Dogs may not exceed 70 pounds, limit two dogs allowed, per room, per night.

Package Handling

To ensure correct shipping, storage, and delivery to a guest, please address as follows:

Grand Hyatt Vail


1300 Westhaven Dr,

Vail, CO 81657

A handling fee of may apply to each guest package received at the Grand Hyatt Vail. Shipments are held for a limited number of days. If the package has not been picked up after 30 days, the package will be returned to sender, who will be responsible for all additional shipping fees. Please contact the hotel directly for more information.