Hotel Policies

Resort Fee Policy

A daily Resort Fee of $35 plus tax will apply to all room nights.

Guest Room bottled water (2 per day)

Premium High Speed Internet

24 Hour Fitness Center Access

Local & 800 Calls

In Room Safe

Surfboard Storage

boarding pass and incoming fax printing

Beach Chair Rental

Beach Umbrella Rentals

Beach Towels

2 for 1 Half day bike rental

Incoming/Outgoing Fax Service

Outdoor games, including relay races, jumbo Jenga, arts & crafts, and more

Disney Shuttle (Seasonal)

Bottled water with Valet service

Poolside Activities including poolside surfing, hula dancing, cookie decorating and more

In Room Chromecast Streaming Service

Golf Club Storage

USA Today upon request

Personalized Guest Request texting service for 24 hour assistance

Yoga on the beach on Saturday morning, yoga mat/towel provided (subject to availability)

Daily Resort Interactive Kid Activities

Friday Dive In Movies (Seasonally)

Cosmic Sliding at Slyder's (Seasonally on Saturday)

Sunblock at Pools

Discounted Surf Lessons at Toes on the Nose

Electric Car Charging Based on Availability and upon request

Pet Policy

Please be advised of the following policies regarding pets:

Only dogs weighing 50 lbs or under will be permitted. Service dogs excluded.

A pet information card must be filled out at check-in.

A reservation inclusive of a dog must be made three days in advance of arrival.

Dogs are not allowed in restaurants or pool areas (service dogs excluded)

There is a $150.00 charge per stay up to six nights. An additional $150.00 service charge will apply from day seven through 30.

Two dogs may stay in a guestroom, provided that the combined weight of both dogs does not exceed 75 lbs.

Specific designated rooms have been assigned as pet-friendly.

In the presence of a pet, the guest must be at the room to have the room serviced by Housekeeping. If both the pet and owner are not present the room will be serviced.

Be advised that your dog(s) must always be kept on a leash while on property.

Our dog friendly property map is provided and indicates locations where dogs are permitted on and around the property – in consideration of others please always clean up after your dog.

Your room has been especially prepared for our special pet guest and includes food and water bowls, a pet pillow, and pet-friendly door hanger.

Dog treats are available for purchase in Surf City Grocers.

We will make every effort to accommodate you and your pets. Should you have any questions regarding your stay, please contact the Front Desk at extension 50.
 

Cabana Rental Cancellation Policy

Reservations must be cancelled within 24 hours to avoid a cancellation fee. In the unlikely event that you have to cancel during the 24-hour period, a cancellation charge equal to 50% of the rental fee will be incurred. No shows will be charged full rate of cabana. All pricing is subject to change.