FAQs

Our General Hotel policy is 11:59pm Hotel Time 3 Days Before Arrival Or Pay 1 Night Fee/Credit Card Required. Cancellation policies may vary based on specific rate type that is booked by the guest.

World of Hyatt is the membership program for Hyatt Hotels & Resorts. Being a World of Hyatt member provides a variety of perks and points to utilize throughout the year. Sign up is free.

We offer contracted rates for groups, events and weddings. These are negotiated by our sales team. Please email for more information: sanas-rfp@hyatt.com.

Breakfast is available at The Rooftop by STK, either for dine in or ordering room service. Inclusion depends on your rate or package, so it’s recommended to review booking details for specific inclusions.

Room features, dining, and services are designed to provide a complete downtown experience. Included amenities and offerings may vary by rate, so reviewing details in advance can help set expectations. If you have any questions about your stay or reservation, please email guestservices.sandiego.sanas@andaz.com or call 619-849-1234.

There are 7 ADA guestrooms onsite. ADA lifts are available at the pool. There are 3 elevators in the hotel, to access meeting rooms, guestrooms and rooftop floors. We have ADA kits available for hearing, and vision impaired upon request.

Service animals are welcome. No paperwork is required.

The Rooftop by STK is our breakfast, lunch and dinner restaurant. Walk-ins are welcome, or reservations can be booked online through Tock, or by calling. In-room dining is also available, using The Rooftop by STK menu, and regular hours.

Walk-ins are accepted, but reservations are recommended during peak times or weekends to ensure availability for rooftop dining. Reservations for The Rooftop by STK can be made online through Tock, or you can call 619-814-2002.

In-room dining orders are available during regular hours for The Rooftop by STK, 7am – 11am (daily), 12pm – 9pm (Sunday – Thursday), and 12pm – 11pm (Friday – Saturday).

No, there is no spa on-site.

Yes, the hotel features a rooftop pool with lounge seating and cabanas, offering an open-air setting in downtown San Diego. Cabanas and daybeds can be reserved through ResortPass. Poolside food and beverage service is provided, through The Rooftop by STK.

The pool is open daily, approximately from dawn to dusk. It is not open for late night swims.

Yes, the pool is heated to 80 degrees.

A fitness center is available for guests, offering equipment to maintain your workout routine during your stay. Equipment available includes dumbbells, treadmills, ellipticals, Pelon Rower, Peloton Bike, Kettlebells and accessories.

This property charges a $35.00 nightly destination fee per room. Click here to view inclusions. (Inclusions subject to change at any time.)

Regular check-in time is 4pm, and check-out is at 11am. Based on availability, there is a $50 early check-in fee to check in before 12pm. Early check-in between 12pm and 4pm is based on availability without a fee. Also based on availability, there is a $25 late check out-fee for 1pm, and an additional $25 added per hour up until 5pm. Any late check-out beyond 5pm will be charged a full night.

Yes, we can store your luggage upon arrival if you room is not ready to be checked in, and we can also store after check-out, if you are still exploring San Diego. We will provide you with one luggage number for all accounted bags.

Travel + Leisure World’s Best Awards | 2025
Every year for our World's Best Awards survey, T+L asks readers to weigh in on travel experiences around the globe—to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Nearly 180,000 T+L readers completed the 2025 survey. #2 Hotel in San Diego

Condé Nast Readers’ Choice Awards | 2024
Condé Nast Traveler readers rate their top hotels in Southern California. #3 Top Hotel in Southern California

Green Key Global – Certificate of Sustainability | 2024
Green Key Global can confirm that this property meets the requirements in environmental and social responsibility. Andaz San Diego has been awarded 4 Keys. 4 Green Keys represents a property that has shown national industry leadership and commitment to protecting the environment. The hotel has mature programs in place, and which have shown substantial and measurable results.

East Village Awards, Top 10 Hotel | 2025
East Village Awards are based on verified data from Google Reviews, as analyzed and certified by BusinessRate. This recognition is a part of identifying local leaders in customer satisfaction, brand reputation and service excellence.

U.S. News + World Report
2024 - #18 Gold Badge, Best Hotel in San Diego
2025 - #11 Gold Badge, Best Hotel in San Diego
2026 - #13 Gold Badge, Best Hotel in San Diego

Andaz San Diego is located in the Gaslamp Quarter in a historic building, offering a boutique stay in the center of downtown nightlife, dining, and entertainment, along with a rooftop pool and social spaces.

Yes, the hotel is in the Gaslamp Quarter, known for restaurants, bars, and nightlife. The area is active, especially in the evenings, offering easy access to entertainment steps from the hotel.

The hotel’s downtown location allows guests to walk to nearby restaurants, nightlife, and attractions in the Gaslamp Quarter, with additional San Diego destinations a short drive away.

The hotel offers meeting and event spaces for business gatherings, weddings, and social events, with planning support available for customized experiences. For additional information, please contact the Sales Department at sanas-rfp@hyatt.com or call 619-849-1234.

Yes, the hotel welcomes dogs, allowing guests to travel with their pets. Dogs are welcome in the main lobby area, as well as guestroom hallways, guestrooms, and Rooftop. Dogs are not allowed in the pool area or Fitness Center. Service animals are also accepted in accordance with accessibility guidelines.

Yes, we are a dog friendly hotel. Dogs are welcome in the main lobby area, as well as guestroom hallways, guestrooms, and Rooftop. Dogs are not allowed in the pool area.

Yes, there is a $50 nightly pet fee. The pet fee does not apply to service animals. Additional cleaning fee applied for any extensive damage.

Standard Wi-Fi is complimentary to all Hotel Guests.

Yes, via Chromecast.

Yes, mobile check-in is available, as well as mobile check-out. We utilize mobile key, as well as check-in or check-out available through the World of Hyatt Mobile App.

No, there is not a mini fridge in the room. There is a mini chiller in the room, to keep things cool, but not to preserve food, medications or items that required a regulated temperature. A mini fridge can be provided in your room at no additional cost upon availability.

Yes, daily housekeeping is provided. You can also opt out of housekeeping for the day, or your stay, as a part of our Hotels for Trees program, planting 1 tree per skipped service. Linens are only changed after 3 nights, or upon request.

Yes, we offer foam alternatives.

Yes, we have 3D tours and floorplan diagrams available for our Standard Queen Room and King Room, Deluxe King, Andaz Suite, Andaz Extra Large Loft, Andaz Cabana Suite, Andaz Sweet Suite and Andaz Star Suite. These can be found here.

Rooms include Wi-Fi, flat-screen TVs, workspaces, and modern furnishings. Design reflects the surrounding neighborhood, with functional layouts suited for both relaxation and productivity.

All guestrooms have Path Water Bottles available for purchase, and can be reused during your stay, with our hydration stations. The hydration stations are located on every floor and in the fitness center. Snacks and additional beverages are available for purchase from The Market, in the main lobby, across from the front desk

Rooms are designed for comfort, but due to the central location in a lively downtown area, some ambient city noise may be noticeable, occasionally during evenings or weekends.

Yes, we have limited connecting options as it varies based on room type. Please call Front Desk for more information.

Families and all ages are welcome at the hotel. We do not have specific programming available for children.

San Diego International Airport is only 3.2 miles away from the hotel.

No, there are no EV chargers at the hotel. They can be found in nearby parking lots and garages.

No, we do not have self-parking available.

Yes, we offer valet parking for all guests. Valet is $65 for all overnight hotel guests, with 24-hour in and out access.

No, we do not have a shuttle service available. Our team can assist with providing contacts to have car services scheduled.

Yes, Andaz San Diego is in downtown San Diego, in the heart of the Gaslamp District. We are surrounded by several venues - Petco Park, corporate buildings, restaurants and hot spots in town. We are also short drives from main attractions like the San Diego Zoo, Balboa Park, Snapdragon Stadium, Seaworld, and more.

As a downtown hotel, parking in the Gaslamp Quarter is limited. Many guests use valet service or nearby garages, as street parking is typically restricted.

Rideshare services, taxis, and walking are common ways to get around. The central location makes it easy to explore nearby attractions without a car.