Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for hotel guests’ safety, cleanliness and peace of mind. These include: 

In-Room 

• Sanitization of high-touch areas using a high-grade disinfectant
• Increased frequency of cleaning air filters
• Alcohol wipes provided in your amenities 
• Complimentary hand sanitizers by calling the front desk

Dining Outlets

• Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
• Sanitization of tables, chairs, condiment holders and menus before seating guests
• Placement of cutlery inside napkins
• Use of mask and gloves by all associates when preparing meals and plating dishes 
• Alcohol wipes for guests’ use 

Check-In 

• Disinfection of key cards
• Sanitization of counter and table surfaces 
• Sanitization of pens after every guest use 
• Mandatory masks for our front desk associates 
• Hand sanitizing gels for guests’ use 

Minimizing plastic use and going local have been our priority since day one. We eliminate single-use packaging and container in rooms & restaurants and opt for environmentally friendly alternatives.

In an effort to reduce food waste and engage with Hyatt’s food philosophy – Thoughtfully Sourced, Carefully Served – we prioritize collaborating with suppliers that share our values and commitment to responsible business practices, and work closely with them to identify more sustainable options whenever possible and use as much as 70% local products for our food and beverage supply.

We also use a variety of scales to monitor the expense and requirements of the resources served to guests, maximizing available sources and taking care in selecting each ingredient to reduce food waste.

LEARN MORE about our Food Waste Policy.