Our multilingual staff speaks languages including English, Bahasa Indonesia, Chinese, Melayu, and German.

Yes, adapters are available at the front desk—just let us know your device needs. We use a 220 ­­V, 50 Hz electrical system with an international type of plug, so be sure to check your devices and bring a converter if needed.

Yes, we can accept packages before your arrival. Please inform your reservation name, reservation confirmation, package confirmation, and expected date of delivery at seminyak@alilahotels.com.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Unfortunately, pets are not allowed.

Yes, you may contact our Guest Service Centre by dialing 0 to arrange your wake-up call time.

Yes, our leisure concierge team is very well-versed in Seminyak and Bali local recommendations. We are happy to help with dining, attractions, and transportation arrangements. For more information, please contact seminyaklc@alilahotels.com.

Yes, laundry and dry-cleaning services are available daily, and laundry forms are available in your wardrobe. You may contact our Guest Service Centre by dialing 0 for further assistance.

Yes, babysitting services can be arranged with advance notice through Play Alila or Guest Service Centre. You may email seminyakplayalila@alilahotels.com or contact our Guest Service Centre by dialing 0 for further assistance.

Yes, our food & beverage outlets, Seasalt, Beach Bar, and in-room dining, offer a variety of vegan, vegetarian, and gluten-free dishes; please ask our staff for recommendations or menu highlights. Our menu is also equipped with the dietary and allergen remarks of each dish for your reference. For more information regarding our F&B offers and availability, you may scan the QR code in our compendium card, visit our Dining page, or dial 0.

Our dining team offers selections influenced by various global cuisines, such as Indonesian, Mediterranean, Western, Indian, and many more, with a Japanese touch — please let us know your preferences, and our team will try our best to accommodate.

Regarding special dietaries, our menu is also equipped with each item’s dietary symbols. Should you need anything catered to your needs, you may inform our team directly.

For more information regarding our F&B offers and availability, you may scan the QR code in our compendium card, access our Dining page, or dial 0.

Yes, food delivery from outside restaurants is welcome. Should you have an incoming delivery, you may inform the front desk or concierge team by dialing 0 for any assistance.

Yes, in-room dining is available 24 hours daily. For menu and delivery hours, you may scan the QR code in our compendium card, access our Dining page, or dial 0.

Yes, we provide baby cribs and sofa beds upon request. Kindly specify upon reservation or email seminyak@alilahotels.com with your booking information and request after your reservation.  

Selected rooms include sofa beds only upon request. For further information, please contact our team at seminyak@alilahotels.com. 

Yes, all our rooms are non-smoking.

Room views vary by type and availability. While we cannot guarantee a specific view, we encourage you to let us know your preference by specifying upon reservation or emailing seminyak@alilahotels.com with your booking information and request after your reservation. For more information, please visit our Rooms page.

Bathtub-equipped rooms are available from Deluxe Suite rooms and above category.

All room locations are assigned based on availability. We encourage you to let us know your preference by specifying upon reservation or emailing seminyak@alilahotels.com with your booking information and request after your reservation. 

Yes, we have an array of resort activities. For in-house guests, you may access our daily complimentary resort activities through the QR code in your in-room compendium card, ranging from sport-related activities like Tai Chi and Mat Pilates to cultural experiences, such as making traditional Balinese offerings to Balinese aksara lessons. For kids, Play Alila also provides activities throughout the day, such as face painting and nature art & craft.

If you wish to experience more of Bali, Alila Moments at Alila Seminyak offers immersive experiences, from salt-farming in Kusamba Beach of East Bali, a sacred — Melukat — temple ritual with Bapak Mangku, to a heartfelt opportunity in donating to those in need with RAGAM Foundation. For more information, please visit our Alila Moments page.

Yes, guests are welcome to enjoy our outdoor pool. Alila Seminyak has four pools accessible to all guests: Main Pool, Serene Pool, Family Pool, and Relax Pool. For more information on opening hours and seasonal availability, please visit our homepage.

Yes, our on-site fitness center is open daily and features a gym and the Movement Studio - a dedicated space for yoga and mindful practice. For the latest details on opening hours, please visit our Wellness page.

We do not have a formal business center; however, our team at the Front Desk is more than happy to assist you with printing your documents. Should you require meeting rooms throughout your stay, our Front Desk team will be happy to liaise.

Yes, various spa treatments are available on-site at Spa Alila. To book in advance, you may email seminyakspa@alilahotels.com. For more information, please visit our Wellness page.

Yes, our tailor-made meeting packages offer flexible arrangements for gatherings and meetings. For more information and any inquiries, please visit our Gathering page or contact seminyakevents@alilahotels.com.

Alila Seminyak lies less than 15 kilometers from Ngurah Rai International Airport, approximately a 45-minute drive.

We offer airport pick-up or drop-off service with an additional fee. Should you wish to have airport pick-up or drop-off, you may specify upon reservation or email seminyaklc@alilahotels.com with your booking information and request after your reservation. 

Taxis and online transport services are available, such as Gojek/Grab.

The easiest way to go around Bali is by Gojek/Grab/Taxi if you have a specific destination. If you are unsure about where to go, Alila Seminyak also offers daily car rental to tourist destinations. Our team will be happy to assist you with the best recommendation – simply specify upon reservation or contact seminyaklc@alilahotels.com with your booking information.

Yes, we can assist with car rentals or limousine bookings through trusted partners, including Toyota Innova, HiAce, or Toyota Alphard. If you wish to arrange before your stay, simply specify upon reservation or contact seminyaklc@alilahotels.com with your booking information.

Yes, our concierge team is well-versed in the surrounding area. We will provide you with a Seminyak map available at the front desk, along with some insider local tips.

Many of Seminyak’s top attractions, like Petitenget Beach, the famous Seminyak street, and Potato Head Beach Club, are within a short walking distance. Petitenget Beach is also connected to Alila Seminyak, situated right in front of the resort, giving you direct access and a view.

Yes, we are within walking distance of a variety of local boutiques, shopping centers, markets, cafes, bars. and restaurants, including Seminyak Village. Should you wish to use the complimentary pick-up service to and from Seminyak Village, please inform our Guest Service Team.

Yes, we offer complimentary on-site parking.

Yes, we provide complimentary valet parking.

Charging stations are not available.

We do not have any connecting rooms, but adjacent rooms may be requested during the reservation. Kindly specify upon reservation or email seminyak@alilahotels.com with your booking information and request after your reservation.  

Yes, we provide kid-friendly meal options and child portions on request.

We would be honored to host your celebration and special events. Opening onto a pristine stretch of beach on Bali’s southwest coast, Alila Seminyak provides an unforgettable setting for your nuptials, whether it is in our Temple Garden, Event Centre, or Penthouse. For more information and any inquiries, please visit our Wedding & Celebrations page or contact seminyakevents@alilahotels.com. 

Our team provides full event coordination, from layout setup to vendor arrangements. For more information and any inquiry, please visit our Wedding & Celebrations page or contact seminyakevents@alilahotels.com.

Some equipment can be provided by the resort. For more information and any inquiries, please contact seminyakevents@alilahotels.com.

On-site catering is available with customizable menus for all occasions. For more information and any inquiries, please visit our Gathering page or contact seminyakevents@alilahotels.com.

Yes, our resort is designed to be accessible throughout with ramps and elevators, along with accessible toilets to assist mobility or movement. Alternatively, our team will personally assist where necessary.

Yes, we do provide limited accessible rooms. Kindly specify upon reservation or contact seminyak@alilahotels.com with your booking information.

These devices are not available on-site, but we can suggest rental services that supply them locally.

Unfortunately, we do not have a dedicated accessible feature in our rooms.

Yes, designated accessible parking spaces are located near the entrance and elevator access points.

Unfortunately, we are unable to accommodate any animals due to building restrictions.

To check in, please present a valid photo ID/KTP/Passport/Driving License and your reservation confirmation either digitally or printed.

Yes, guests must be at least 18 years old and minors must be accompanied by an adult.

Yes, we offer luggage storage.

Our front desk operates 24/7, so you will still be able to check in as usual.

We are unable to guarantee early check-in. To guarantee an early check-in, kindly book one day in advance to secure the room. For more information, kindly email seminyak@alilahotels.com. 

Late check-out is subject to availability and can be requested with our front desk team. Charges may apply. For more information, kindly email seminyak@alilahotels.com. 

Yes, express check-out is available.

All our rooms are non-smoking. However, we do have a dedicated guest smoking area.

Lost and found items are recorded and stored securely. You may contact our front desk or email seminyak@alilahotels.com with a description and date of loss and room number.

The weather may be humid – feel free to be dressed in comfortable, breathable resort wear.