Amazing hotel with excellent service. Staff was super polite, courteous and the room service was second to none. Highly recommend. Really nothing to complain about. The beach club is also great and the breakfast is outstanding.
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Dear Frederic G, Thank you very much for your wonderful review and recommendation. We are truly delighted to read that you had such an enjoyable stay with us and that you appreciated the service provided by our team. Your kind words regarding our colleagues’ professionalism, courtesy, and attentiveness are greatly appreciated and will be shared with them with great pride. It is also a pleasure to know that you enjoyed your room, our room service, the beach club, and our breakfast experience. We strive to create memorable moments for our guests, and it is incredibly rewarding to learn that every aspect of your stay met your expectations. Thank you once again for your trust and for taking the time to share your experience. We look forward to welcoming you back to Hôtel Martinez for another exceptional stay on the French Riviera. Warm regards, Céline Renou Director Guest Experience
I went with my family to a business convention. They were very nice and accommodating with the kids even though we were in the middle of a big business event. I've found that extremely nice, it made the difference
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Thank you very much for sharing your experience with us. We are delighted to learn that your stay at Hôtel Martinez with your family was such a positive one. It is especially rewarding to know that our team’s warmth, flexibility, and attention toward your children helped make a difference during what was also a busy business convention. Creating a welcoming environment for all our guests, whether traveling for business or leisure, is something we take great pride in. Your kind words are a wonderful encouragement to our teams, who strive every day to deliver thoughtful and personalized service. We sincerely hope to have the pleasure of welcoming you and your family back to Cannes very soon. Warm regards, Céline Renou Director Guest Experience
I truly cannot say enough wonderful things about our experience at Hotel Martinez. What makes this hotel so special isn't just the beautiful property, but the people behind it. Céline deserves special recognition for the incredible way she leads her team. You can feel the care, pride, and thoughtfulness in every interaction. It's rare to find a hotel where the service feels so personal and genuine rather than simply part of a routine. Thank you for making our time in Cannes so memorable. We would absolutely love to return!
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Dear Dominique L, Thank you so much for this beautiful review and for your incredibly kind words. Reading that it was the people behind the Hôtel Martinez who made your stay so special is truly the greatest compliment we could receive. We strive to create experiences that are warm, genuine, and personal, and I am delighted to know that this was reflected throughout your stay. On a personal note, I am deeply touched by your recognition. It is a privilege to work alongside such dedicated colleagues, and your comments about our team's care, pride, and thoughtfulness mean a great deal to me. Knowing that these small details helped create lasting memories of your time in Cannes is incredibly rewarding. Thank you once again for your trust and kindness. I will be delighted to share your compliments with the entire team. We very much look forward to welcoming you back to the Hôtel Martinez for another memorable stay on the Croisette. Warm regards, Céline Renou Director Guest Experience
We had such an amazing stay! The hotel is absolutely beautiful, elegant and still very warm and welcoming. The staff is phenomenal and goes out of their way to take care of you (especially Celine). They even provided a doggy bed, food and water bowls, and little extras for our dog. The room has everything you need, and I slept so well on the comfy bed. They have probably the best breakfast buffet you'll ever have! And of course the location is perfect, right across from the beach where they have a beautiful beach club with restaurant and loungers. I couldn't have asked for a better stay!
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Dear Megan K , Thank you very much for this wonderful review and for sharing your experience with us. It is truly rewarding to read that your stay exceeded your expectations and that you enjoyed the elegance, comfort, and welcoming atmosphere of the hotel. We are delighted that both you and your four-legged companion felt at home with us. Creating memorable experiences for every member of the family, including our furry guests, is something we take great pride in. Your kind words about our team mean a great deal, and I am personally touched by your special mention. It was a pleasure to assist you and contribute to making your stay memorable. We are also thrilled that you enjoyed the comfort of your room, our breakfast buffet, and the unique setting of our beach club on the Croisette. We very much look forward to welcoming you back to the Hôtel Martinez for another exceptional stay in Cannes. Warm regards, Céline Renou Director Guest Experience
Unfortunately, our stay at Hôtel Martinez did not fully meet our expectations, primarily due to the considerable disruptions caused by a filming production, as well as certain aspects of the service. Prior to our arrival, we received an email informing us that access to the areas surrounding the hotel might be more challenging than usual and that, depending on filming requirements, the main entrance might occasionally be replaced by a side entrance. Based on this communication, we understood that the inconvenience would be limited mainly to access arrangements. However, the reality turned out to be quite different. A substantial part of the hotel was affected by the filming. The lobby was frequently inaccessible, the outdoor garden and seating areas were not always available, and the restaurants were also subject to restrictions. At times, we had to enter and move around the property using alternative entrances, which significantly impacted the atmosphere and overall experience. **What was particularly disappointing was that none of these additional limitations had been communicated to us in advance.** The dining arrangements were another source of frustration. On the day of our arrival, we asked whether we could have lunch inside the hotel but were informed that this was not possible due to the filming. Instead, we were directed to the beach restaurant. Unfortunately, it was raining that day, making the prospect of dining by the beach far from ideal. On another evening, when we wished to have dinner at the beach restaurant, we were told that it was unavailable due to a private event. This meant that, on different occasions, both the hotel's indoor and beach dining options were restricted for reasons entirely unrelated to our preferences. We also experienced a disappointing interaction with a member of staff during breakfast, I believe on the second morning of our stay. We asked whether we could sit outside in the garden, as my mother is a smoker and we simply wished to enjoy our coffee outdoors. A female member of staff, whose name I believe may have been Elsa, informed us that breakfast was not served outside. I politely explained that we were not requesting any table service and would be perfectly happy to collect our own breakfast, coffee, and water from inside and simply sit in the garden. She responded that there were no waiters available to serve outside and that the computer system was not functioning properly. What made this particularly confusing was that we could clearly see a waiter serving coffees and juices to guests at two of the approximately four occupied tables in the garden. Despite explaining more than once that we did not require any assistance or service and would not inconvenience the staff, she continued to repeat the same explanation. Unfortunately, her manner came across as unnecessarily dismissive and unfriendly, particularly given how simple our request was. I would, however, like to highlight the exceptional kindness of the gentleman who was serving guests in the garden. He was a middle-aged waiter from Brazil, who was consistently warm, attentive, professional, and genuinely welcoming throughout our stay. His hospitality was greatly appreciated and deserves special recognition. We fully understand that a prestigious hotel such as Hôtel Martinez may accommodate major productions, exclusive events, and private functions. However, guests should be informed clearly and transparently about the actual extent to which these activities may affect their stay. **Had we known in advance that such a significant part of the hotel and its facilities would be unavailable or restricted, we would certainly have chosen another property.** When choosing a hotel of this calibre, guests are paying not simply for a room, but for the entire experience: the atmosphere of the lobby, the restaurants, the gardens, the service, and the freedom to enjoy the hotel's facilities without unexpected limitations. Our disappointment is therefore not with the filming or private events themselves, but with the considerable difference between what was communicated beforehand and what we actually experienced. We had looked forward to enjoying the unique atmosphere and hospitality for which Hôtel Martinez is known. Unfortunately, the combination of unexpected restrictions and certain service shortcomings prevented us from fully enjoying our stay. We would have appreciated greater transparency before our arrival, as well as a more flexible and considerate approach to guests during such an unusual period. For a hotel of this standing and reputation, we believe these are entirely reasonable expectations.
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Dear Nadejda, Thank you for taking the time to share such detailed feedback regarding your recent stay. We are sincerely sorry to learn that your experience did not meet your expectations. While we endeavoured to communicate the impact of the filming activity prior to arrival, we regret that the extent of the disruptions you experienced felt at odds with what had been conveyed. We are equally concerned to read about your breakfast experience and the interaction you describe. Please be assured that your comments have been shared with the relevant teams, as the level of attentiveness and flexibility you expected is one we strive to provide at all times. At the same time, we are delighted that the kindness and professionalism of our Brazilian colleague left such a positive impression, and we will be pleased to recognize him for his outstanding hospitality. Your feedback is invaluable and helps us improve, particularly during exceptional periods when special events or productions take place. We hope to have the opportunity to welcome you back in the future and provide the seamless Martinez experience for which our hotel is known. Warm regards, Céline Renou Director Guest Experience
I would give this hotel 10 stars! The customer service at this hotel was top tier in every department. People went above and beyond to meet all of our requests. Hotel amenities including the beach and pool were top notch as well. The food was amazing.
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Thank you for your wonderful review and for your kind words. We are truly delighted to read that your stay was such a memorable experience. It is especially rewarding to know that the service provided by our teams across the hotel exceeded your expectations. Creating exceptional and personalized experiences for our guests is at the heart of everything we do, and your recognition means a great deal to all of us. I am also pleased that you enjoyed our facilities, including the pool and beach, as well as the culinary experiences offered throughout your stay. Your compliments regarding the food and amenities will be shared with our teams, who will be thrilled to receive such positive feedback. We sincerely appreciate your recommendation and look forward to welcoming you back to Hotel Martinez for another unforgettable stay. Warm regards, Céline Renou Director Guest Experience
A decent hotel, spacious rooms but not worth the price Also, on the final day, there was a film shoot at the lobby and entrance which was very inconvenient for all guests
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Thank you for taking the time to share your feedback. While I am pleased to read that you appreciated the spaciousness of your room, I am genuinely sorry that your overall experience did not fully meet your expectations and that you did not feel the stay reflected the value you anticipated. I also regret the inconvenience caused by the film shoot taking place in the lobby and entrance area on your departure day. While we occasionally have the privilege of welcoming special events, we understand that they should never impact our guests’ comfort or ease of access, and I am sorry that this was your experience. Your comments are important to us, as they help us identify opportunities to improve. We hope to have the pleasure of welcoming you back to Hotel Martinez in the future and providing an experience that more fully reflects the level of service and hospitality we strive to deliver. Kind regards, Céline Renou Director Guest Experience
Simply outstanding in service and sense of luxury! We stayed for three nights in one of their suites, enjoyed the luxurious breakfast, great dinners and the very friendly and welcoming staff. We will definitely come back.
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Dear Helena K, Thank you very much for taking the time to share such a wonderful review. We are truly delighted to read that your stay at Hôtel Martinez was marked by both exceptional service and a genuine sense of luxury. Knowing that you enjoyed your suite, our breakfast experience, as well as your dinners in our restaurants is incredibly rewarding for all of us. Most of all, your kind words regarding the friendliness and warm welcome provided by our team mean a great deal. Creating memorable experiences for our guests is at the heart of everything we do, and your feedback is the greatest recognition of our efforts. We are honored by your intention to return and look forward to welcoming you back to Cannes for another unforgettable stay. Warm regards, Céline Renou Director Guest Experience
Excellent hotel. Beautiful room but outside was noisy due to a very boisterous wedding. Try to get a room above the second floor. Beach club was nice but service was so-so there. Concierge was top-notch.
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us and that you appreciated your beautiful room, our beach club, and especially the attentive service provided by our Concierge team. Your kind words will certainly be shared with them. At the same time, we sincerely apologize for the disturbance caused by the wedding celebration and for the service not fully meeting your expectations at the beach club. Please rest assured that your comments have been shared with the relevant teams, as guest feedback is invaluable in helping us continuously improve. We truly appreciate your recommendation regarding room location and are grateful for your balanced review. We very much hope to have the pleasure of welcoming you back to Hôtel Martinez for an even more seamless experience in the future. Warm regards, Céline Renou Director Guest Experience
We had an absolutely first class stay at Hotel Martinez. The resort is beautiful and our room was spacious and comfortable. Everyone that we encountered from checkin to our departure was absolutely warm and professional. We cannot wait to return!
Hôtel Martinez, Service clients/Réception at Hotel Martinez, The Unbound Collection by Hyatt, responded to this review
Thank you very much for your wonderful review. We are truly delighted to learn that your stay at Hôtel Martinez exceeded your expectations. It is especially rewarding to know that you enjoyed the beauty of our property, the comfort of your spacious room, and the warm, professional service provided by our teams throughout your visit. Your kind words are the greatest recognition for our colleagues, who are dedicated to creating memorable experiences for each and every guest. Thank you once again for sharing your experience. We very much look forward to welcoming you back to Hôtel Martinez for another exceptional stay on the Croisette. Warm regards, Céline Renou Director Guest Experience
Showing 10 reviews since September 29, 2026.