Most of our team speaks English to help with all your routine needs, but translation assistance may be offered promptly if you need extra language support during your time here.

We do not provide adapters or converters on-site. We operate on 220V, 50Hz with Type GB 1002—2024 sockets, so please bring a suitable plug adapter and voltage converter depending on your device requirements.

The hotel opened in 26 February 2021, and was renovated in 2020.

Yes, we can accept and hold your parcels prior to your arrival. Please contact the hotel in advance before check-in, and provide your reservation name, check-in date and parcel details for our reference.

Yes, complimentary Wi-Fi is available in all rooms and public areas.

Unfortunately, pets are not allowed, except for service animals.

Absolutely, just contact the front desk to schedule your wake-up time.

Yes, we provide daily housekeeping service. Should you need to adjust the service time or have any special requirements, please feel free to contact the Guest Service Center at any time.

Yes, our Concierge Team is more than happy to assist you with recommendations on local dining, attractions and transportation.

Yes, the hotel provides laundry and dry cleaning services. You may directly contact the Guest Service Center for arrangement, and the corresponding fee will be charged in accordance with the hotel's publicly posted standards.

Babysitting and childcare services are not available at the hotel.

Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.

Yes, the hotel supports external food delivery orders. All takeaways will be delivered to your guest room uniformly by the hotel's dedicated delivery robot. Should you need any assistance, please feel free to contact the hotel front desk at any time.

Yes, the hotel provides daily in-room dining service. For the menu and service hours, please contact the Guest Service Center for inquiries.

Yes, extra breakfast can be arranged at the hotel. For specific policies and fee information, please directly consult the hotel front desk or contact the Guest Service Center by phone.

Yes, the hotel features an Executive Lounge. The offered executive benefits are subject to your reserved room type or World of Hyatt membership tier. Should you wish to purchase additional executive benefits, please contact the hotel Guest Service Center for inquiries.

24-hour in-room dining service is available in all guest rooms. Guests can order via the QR code on the in-room service menu or call the Guest Service Center, and meals will be delivered to the guest room door by dedicated staff, with food temperature and dining experience fully guaranteed.

Yes, cribs and extra beds are available upon your request. For the hotel's extra bed fee policy, please contact the Guest Service Center by phone for detailed information.

Select rooms include sofa beds, please note that rollaway beds are not available at the hotel.

Yes, all our rooms are non-smoking.

Frédéric Mall amenities are provided complimentary in all hotel guest rooms.

If you are looking for a particular view, you can choose the corresponding room type when booking.

All guest rooms at the hotel are equipped with bathtubs.

Certainly! If you’d prefer a quieter room, please feel free to contact the Guest Service Center directly and inform us of your request.

Yes, all guest rooms are equipped with heating facilities, and heating is available during the winter season to ensure a comfortable stay.

Yes, our heated indoor swimming pool on the 6th floor is available for all in-house guests. For the latest opening hours and seasonal arrangements, please refer to our official homepage for details.

We do not offer a formal business center, but complimentary printing and Wi-Fi are available.

Our hotel does not provide in-house spa services, but we can recommend nearby wellness centers based on your specific needs.

Yes, our fully equipped meeting rooms accommodate any kind of gathering, including wedding banquets, business meetings, private parties and more.

The hotel features a selection of restaurants and bars, offering a variety of cuisines, including local Sichuan cuisine, Cantonese cuisine, Western dishes, buffets, steak sets, Cantonese dim sum, afternoon tea, cocktails and more, to cater to diverse dining preferences. For more information, please refer to our Dining page.  

We are located approximately16km from Chengdu ShuangliuInternational Airport, which is about a 35-minute drive; and 65km from Chengdu TianfuAirport, which is about 1h and 20-minute drive.

We currently do not offer shuttle services, Ride-hailing services, taxis and public transport are all easily accessible around the hotel. If you require exclusive and comfortable private transfer services, please contact our Guest Service Center for detailed information on the actual rates.

The nearest Chengdu East Railway Station is just 20 minutes away by car.

Buses, subways (Line 2-Dongmen Bridge), and taxis are easily accessible just steps from our entrance.

The nearest metro/subway station to the hotel is DONGMEN BRIGDE, which is approximately 8 minutes away on foot.

Our hotel is strategically located in Chengdu’s prime downtown Taikoo Li precinct, with Taikoo Li, Chengdu IFS and Chunxi Road Commercial Street all just a casual 10-minute stroll away. For curated local travel guides and bespoke itinerary suggestions, our Guest Service Team is always at your service.

Yes, we can assist with car rentals or limousine bookings through trusted partners.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Maps are not provided on-site, but our staff can offer verbal directions and nearby info.

The hotel is conveniently located near key shopping and business districts Taikoo Li. Should you require additional travel information or recommendations, please feel free to contact our hotel team.

Our hotel offers stunning views of city skyline, river views, night scenes, iconic landmark- 339 TV Tower and Taikoo Li from the lobby and selected guest rooms. Guests looking for an enhanced stay experience are welcome to book one of our view rooms to enjoy these spectacular sights. 

Yes, we are within walking distance of Taikoo Li Mall, IFS Mall and a variety of local restaurants.

Yes, we offer complimentary on-site parking at the hotel, which is exclusively available for registered in-house guests.

We currently do not offer valet parking.

Yes, EV charging stations are available in our parking area, subject to availability. For details, please contact our Guest Service Center.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions. 

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

We do not offer connecting rooms, but you can contact our Guest Service Center to apply for adjacent rooms.

Children’s menus are not regularly available, but many items can be customized to suit younger guests.

Our hotel can provide complimentary baby cribs, high chairs, and other child-friendly amenities upon request.

We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.

Our team provides full event coordination, from layout setup to vendor arrangements.

Yes, we offer audiovisual equipment, including projectors, microphones, and screens.

On-site catering is available with customizable menus for all occasions—just contact our  Guest Service Center for more information.

Some areas may be difficult to access for guests with mobility needs. Please contact us to plan your visit.

Accessible rooms are limited, so we recommend confirming availability in advance.

Roll-in showers are not standard in all rooms, but alternate arrangements may be possible.

These devices are not available on-site.

Accessible parking is not available on-site, but public options may be found nearby.

Unfortunately, we are unable to accommodate any animals—even certified service animals—due to building restrictions.

To check in, please present a valid photo ID and passport.

Yes, guests must be at least 18 years old, Minors must be accompanied by an adult. 

We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay…)

Yes, we offer luggage storage.

If you will be arriving after midnight, please inform us in advance by phone/e-mail.

Our check-in begins at 3PM, and check-out is by 12PM.

We are unable to guarantee early check-in, but you may call us in advance to inform us of your specific request.

Late check-out is not available during peak dates, however, Subject to actual property conditions, you may contact the hotel front desk to submit a late check-out request.

Currently, we do not offer express check-out, All check-out procedures need to be completed at the hotel front desk.

Yes, we offer long-term stay options for guests. For detailed information regarding policies, rates, and availability, please contact the hotel directly.

In accordance with the regulations of CHENGDU, the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor areas of the hotel.

Lost items are recorded and stored securely—contact our front desk with a description and date of loss.

There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.

Complimentary high-speed WiFi covers all guest rooms, 38F sky lobby, restaurants, banquet areas, fitness center, indoor pool and 37F Executive Lounge. WiFi account is available at the front desk. Log in with check-in name and room number, no extra charge.

 In-room WiFi bandwidth supports wireless screen mirroring to the smart TV and high-definition streaming playback.

Online digital check-in and Bluetooth mobile key service are not available at the hotel. All check-in and check-out procedures must be completed at the 38F sky lobby front desk, where a physical key card will be issued for guest room access.

Guest rooms are equipped with a smart control system for touch adjustment of lighting, curtains and air conditioning. Scan the in-room QR code to submit service requests with one tap.

The hotel is equipped with a compact high-altitude meeting room and spacious banquet venues, all covered by dedicated high-speed WiFi to ensure stable connection for online video conferencing, available for direct reservation.

Chunxi Road, Taikoo Li, the IFS giant panda spot, Jinjiang River banks and Tangpa Street cultural block are all within a 5-10 minutes' walk, no long ride needed to experience Chengdu's downtown vibe.

The Jinjiang Night Cruise boarding point is 1.2km away, reachable via a 10-minute walk. The cruise sails along the river, passing ancient bridges with glowing lights and the city's night skyline, delivering an immersive Chengdu night experience.

The hotel offers direct access to the Panda Avenue transfer station of the Panda Base via Metro Line 3, and to Kuanzhai Alley and Chengdu Museum via Metro Line 2. The whole trip takes around 30 minutes with no multiple transfers.

The hotel front desk can help book an exclusive direct transfer vehicle for Sanxingdui to save public transit transfer time.

No printed surrounding attraction maps are provided at the front desk. The team can assist with attraction ticket booking, transfer arrangement and itinerary planning to customize travel plans for guests.