Enjoyed my stay there for the nine days I was there. My room was clean and staff took care of my needs both front desk and housekeeping staff.
Check-in was fast and was given welcome drink. View from the room was great at 4th floor. Breakfast was amazing with breathtaking view at roof top. Variety of food and service as superb. Walkable distance to Gran Via for shopping. Overall great experience staying in Thompson by Hyatt Madrid.
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Good morning, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the smooth check-in, the room view, and our rooftop breakfast with its stunning views. It is also great to know that our location made it easy for you to explore Madrid and enjoy shopping on Gran Vía. We truly appreciate your kind words and are pleased that your stay at Thompson Madrid was such a great experience. Best regards,
The hotel has an Outstanding location, great room - the bathroom was the best in Europe, AC worked perfect and the staff was very helpful. Close to everything - food and shopping and sites. We will be back.
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Dear Patrick G, Thank you very much for your wonderful review and for choosing Thompson Madrid. We are delighted to hear that you enjoyed our central location and found it convenient for exploring Madrid's dining, shopping, and cultural attractions. It is also fantastic to know that you were pleased with your room and that the bathroom stood out as one of the best you have experienced in Europe. Your kind words about our team mean a great deal to us. Providing attentive and genuine hospitality is at the heart of the Thompson experience, and we are thrilled that our colleagues helped make your stay so enjoyable. Thank you once again for your recommendation. We truly appreciate your feedback and look forward to welcoming you back to Thompson Madrid on your next visit to Madrid. Warm regards,
**Title: Great Stay at Thompson Madrid!** We really enjoyed our stay at Thompson Madrid! The staff were fantastic throughout our visit, especially Inam and Lenny, who were incredibly friendly, welcoming, and helpful. They really made our stay that much better. Breakfast was definitely one of the highlights. There was a great variety of food, everything we tried was delicious, and the service was excellent. The staff were always attentive and made sure everything was taken care of without us having to ask. The room was very clean and comfortable, and the shower was honestly one of the best I've experienced at a hotel! Overall, we had a wonderful experience and would definitely stay here again the next time we're in Madrid. Huge thanks to the team for making our visit so enjoyable!
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Dear Kyle, Thank you for your wonderful review! We are delighted to hear that you had such a great stay with us and that Inam and Lenny helped make your experience even more special. It's fantastic to know you enjoyed our breakfast, the attentive service, and the comfort of your room, especially the shower! We truly appreciate your kind words and look forward to welcoming you back to Thompson Madrid on your next visit to Madrid. Warm regards,
Fantastic experience and amazing staff. Every interaction with everyone in Thompson almost felt like we are home. Love the attitude throughout.
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Hola! Thank you for your wonderful review! We are truly delighted to hear that your experience was fantastic and that our team made you feel at home throughout your stay. Creating genuine and memorable connections with our guests is what we strive for every day, so it means a lot to know that every interaction left such a positive impression. We look forward to welcoming you back to Thompson Madrid very soon! Warm regards,
The Thompson Madrid is a beautiful hotel located in the heart of Madrid with a rooftop terrace and cool pool for those hot days. The view is spectacular and the terrace offers comfortable intimate and small group seating with an amazing staff and an excellent offering of beverages (including dirty martinis) and tapas. The rooms are spacious and clean and the lobby features a small gathering and bar area. It also offers larger entertainment areas for weddings and a central open core for smoking and drinking. The staff are very accommodating many have very good English. I would stay again if in Madrid.
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Hola! Thank you for your wonderful review! We are delighted to hear that you enjoyed our central location, rooftop terrace, and pool, as well as the views and atmosphere. It is especially rewarding to know that our team helped make your stay memorable with their hospitality and attentive service. We truly appreciate your kind words and look forward to welcoming you back to Thompson Madrid on your next visit to the city. Warm regards,
Outstanding stay at The Thompson Madrid. From check-in to our last taxi ride, the staff were warm, attentive, and genuinely caring. The hospitality is truly special. The location is hard to beat, just steps from the metro, Puerta del Sol, and Gran Vía. The rooms were very comfortable, and security was excellent, giving us real peace of mind. Breakfast at the rooftop was a perfect start to each day, and the team even surprised us with a birthday gift. Highly recommended!
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Dear Julio, Thank you for your wonderful review! We are delighted to hear that you enjoyed our warm hospitality, comfortable rooms, and unbeatable location in the heart of Madrid. It is especially rewarding to know that our team helped make your stay so memorable, from breakfast on the rooftop to the birthday surprise. Your kind words mean a great deal to us. Thank you for your recommendation, and we look forward to welcoming you back to Thompson Madrid soon! Warm regards.
We love this hotel! Beautiful property in a perfect location with incredible rooftop and top-notch dining! We have stayed at the Thompson Madrid during 4 different visits and we can't imagine staying anywhere else in the city.
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Dear Julia, Thank you so much for your wonderful loyalty and kind words. We are truly honored that Thompson Madrid has become your home away from home in the city and that you continue to choose us for each of your visits. Knowing that, after four stays, you still enjoy our location, rooftop experience, dining venues, and overall atmosphere means the world to us. Your continued trust and support are the greatest compliments we could receive. We look forward to welcoming you back for your fifth stay and many more memorable experiences in Madrid. Warm regards, Guest Experience Team
Great location , easy 5 min walk to Puerta Del Sol and also Gran Via. Modern vibes . Roof top area very pleasant . Excellent staff service
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Dear Cathy, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our central location, the modern atmosphere, and the rooftop area. It is especially rewarding to know that our team's service made a positive impression on your stay. We truly appreciate your kind words and look forward to welcoming you back to Madrid very soon! Best regards,
Great hotel, friendly staff, clean and comfortable rooms. Very walkable to shops, nightlife and no shortage of food options.
Thompson Madrid, Guest Services / Front Office at Thompson Madrid, by Hyatt, responded to this review
Dear Juree R, Thank you very much for your wonderful review and for choosing Thompson Madrid for your visit to Madrid. We are delighted to learn that you enjoyed your stay and that our friendly team, comfortable rooms, and cleanliness contributed to a positive experience. It is also fantastic to hear that you appreciated our central location and the ease of exploring the city's shops, restaurants, and nightlife on foot. Your kind words are greatly appreciated and will be shared with our team, who work hard every day to create memorable stays for our guests. Thank you once again for your recommendation. We look forward to welcoming you back to Thompson Madrid on your next visit to Madrid. Warm regards,
Showing 10 reviews since September 23, 2026.