Ryan wasn’t accommodating in addressing my concerns. I was assigned an ADA-accessible room that did not meet my expectations. The room had a musty odor, and the bathtub was visibly dirty, making the overall experience uncomfortable and unpleasant. As this was a business trip, cost was not a concern. Therefore, offering a credit did little to address the inconvenience or compensate for the poor experience. My primary concern was the quality of the accommodations and the lack of effort to resolve the situation appropriately.

Loved their spa and breakfast. The staff there were very nice. I was pleasantly surprised and it was better than expected

Great location, beautiful hotel, good spa experience, great restaurants! We had access to spa amenities all day which was great. Great food at the restaurant/bar. Fast responses to text message inquiries. Turndown service was a nice unexpected perk.

One of my favorite hotels in Dallas. Great location, beautiful rooms, and several amazing restaurants. Make sure to see the view from the 49th floor.

The hotel strikes a rare balance between sophistication and comfort. The room exuded a quiet elegance, with muted noise levels, warm design elements, and thoughtfully curated lighting that created an immediate sense of relaxation. Every detail felt intentional and refined. The accommodations were among the best I’ve experienced in recent years. The bed was exceptionally comfortable, complemented by premium bedding and pillows. The bathroom was spacious, beautifully designed, and well equipped, further elevating an outstanding stay.

We really enjoyed our stay here, from the breakfast at little daisy to our cocktails at the catbird and all our interactions with the staff. We got the skyline suite which is gorgeous and very comfortable. View was ok. I personally loved the gym and the pool, I was able to do some laps since it is quite long.

This was a much better stay than expected. We checked in Late around 1am and the front desk agent was very helpful in showing us all the benefits of Amex FHR and the amenities of the hotel. We were upgraded to a suite which was also greatly appreciated. The best benefit of the whole stay was having the option to order room service breakfast from 7am-2pm as part of booking with FHR. I have only seen this happen one other time at a Hyatt property and I wish more hotels would allow it. Upon check out, Isaiah was very professional and helpful with waiving my Destination fees as being a globalist. The only negative would be a street/Car noise as the windows are not very sound insulated.

The staff was very kind and the DJ at the cat bird lounge was on point with his genre of music selection. The room was veery cozy and well maintained.

Fantastic Experience! The check in was pchemnomal during a busy week and new team! I was upgraded and everything was nice and new. location was great! The restaurant was delicious with gorgeous views + the sushi cocktail bar was so swanky! My steak was cooked perfectly as well! Every interaction is what it should be at a nice hotel! Hospitality is not lost at the Thompson!

Parking is a nightmare unless you want to pay $80+ a day. A/C was so sporadic, you’re either sweating or shivering, staff are incompetent, surrounding area is ghetto. Rooms were clean and decor was tasteful, and the internet worked well.