Pet Policy

Don't leave your furry friends behind. As a dog friendly hotel, Park Hyatt Toronto loves to roll out the welcome mat for them. Walk Yorkville, Bloor Street, Queen’s Park and more nearby walkable areas with your dogs. In the room, your pet will enjoy its own dog bed and water bowl on arrival.
FEES:
1–6 nights: $150/stay
7–30 nights: Additional $150 cleaning fee
31 nights or more: Inquire with the hotel
WEIGHT LIMITS:
One dog: 50 lbs
Two dogs: 75 lbs combined

Accessibility for Ontarians with Disabilities Act (AODA) Policy

Purpose

This policy sets out Park Hyatt Toronto’s commitment to accessibility under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The goal is to prevent and remove barriers for hotel guests, colleagues, contractors, suppliers, and any other visitors across services, facilities, employment, and communications. 

 

Legislative Basis

Park Hyatt Toronto complies with:

Accessibility for Ontarians with Disabilities Act, 2005.

Integrated Accessibility Standards Regulation (IASR), O. Reg. 191/11, including:

• Customer Service Standard.
• Information and Communications Standard.
• Employment Standard.
• Design of Public Spaces Standard.

Ontario Human Rights Code.

Ontario Building Code accessibility requirements.

 

Scope

This policy applies to:

• All employees, managers, temporary staff, contractors, suppliers, and volunteers working on behalf of Park Hyatt Toronto.
• All public spaces, facilities, services, online platforms, and employment practices at Park Hyatt Toronto in Ontario.

 

Statement of Commitment

Park Hyatt Toronto is committed to:

• Providing accessible and inclusive services that respect dignity, independence, integration, and equal opportunity.
• Meeting or exceeding all AODA requirements and advancing accessibility in the hospitality industry.
• Providing accommodations, alternate formats, and/or communication supports, as applicable, upon request.
• Embedding accessibility in all policies, procedures, and operations.

 

Definitions

 

Disability: As defined by the Ontario Human Rights Code, a “disability” refers to:

• any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
• a condition of mental impairment or a developmental disability,
• a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
• a mental disorder, or
• an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

 

Service Animal: An animal providing disability-related support, permitted in public areas unless excluded by law.

Support Person: An individual who assists a person with a disability.

Assistive Device: An assistive aid or device used to replace, compensate for, or improve the functional abilities of people with disabilities, including equipment that increases independence, such as wheelchairs, hearing aids, or screen readers.

Accessible Formats and Communication Supports: Materials provided in large print, braille, audio, electronic text, captioning, alternative and augmentive communication supports, plain language, sign language or other agreed formats or supports that facilitate effective communications.

 

Roles and Responsibilities

General Manager: Accountable for overall accessibility performance.

Accessibility Lead (Human Resources): Policy owner, public contact, compliance lead, and coordinator of training and reporting.

• Contact: Cristina Velez, Human Resources
• Phone: 647-948-3157
• Email: cristina.velez@hyatt.com

Department Heads: Implement procedures to comply with this policy, including educating colleagues on this policy.

All Colleagues: Deliver accessible services and complete required training.

 

Standards and Operational Requirements

Customer Service

• Provide respectful, responsive, and barrier-free service.
• Allow service animals in public areas, except where restricted by law. Offer alternative access where required.
• Permit support persons to accompany guests. No fees charged for support persons at hotel-operated events. If a third party sets a fee, advance notice will be provided.
• Communicate in formats that meet individual guest needs, and be prepared to offer alternative methods of communication where necessary.

Notice of Temporary Disruption

• Post notice of service disruptions, including reason, duration, and alternatives.
• Notices will be visible on-site and online when feasible.

Accessible Formats and Communication Supports

• Provide documents and information in accessible formats and/or using appropriate communication supports upon request.
• When a request for an accessible format or communication support is requested, respond in a timely manner and set delivery timelines with the requester.

Information and Digital Accessibility

• Strive to maintain public websites and online services that conform to WCAG 2.0 Level AA and conduct regular audits and correct identified barriers.

Employment

• State accommodation availability in job postings.
• Provide accessible recruitment, assessment, and selection processes.
• Develop individual accommodation plans and maintain return-to-work processes.
• Consider accessibility needs in performance management, career development, and advancement.
• Provide training on accessibility to all new hires and refresher training as legislation updates.

Design of Public Spaces

• Ensure new construction and major renovations meet the Design of Public Spaces Standards.
• Provide accessible routes, parking, service counters, seating, and signage as required.

Procurement and Third-Party Services

• Include accessibility requirements in contracts and service agreements.
• Inform suppliers and event partners of this policy and Park Hyatt Toronto’s expectation that any suppliers and event partners meet the requirements set forth herein.
• Provide accessibility guidance relating to Park Hyatt Toronto facilities to suppliers and event partners that work on-site.

 

Training

• Train all employees, volunteers, and third-party providers on the IASR and Ontario Human Rights Code as they relate to persons with disabilities.
• Maintain training records, including completion dates and participant numbers.

Multi-Year Accessibility Plan and Reporting

• Publish a multi-year accessibility plan outlining actions, timelines, and progress measures.
• Post the plan on the hotel website and provide accessible formats on request.
• Review and update the plan at least once every five years.
• Publish annual status reports.

Compliance Reporting and Record Keeping

• File accessibility compliance reports with the Ministry for Seniors and Accessibility as required.
• Maintain records of training, accommodation requests, and multi-year plan updates.

Feedback and Complaints

• Accept feedback by phone, email, post, or in person.
• Acknowledge feedback promptly, investigate as required, and provide responses in accessible formats or using communication supports as needed.

Monitoring and Performance Metrics

• Track training completion rates.
• Track number and type of accessibility requests and fulfillment timelines.
• Conduct annual accessibility audits for physical and digital spaces.
• Report quarterly on progress to the General Manager.

Privacy and Confidentiality

• Protect personal information related to accessibility requests and accommodations in line with privacy standards.
• Maintain confidentiality of medical and personal data.

Governance and Review

• Accessibility Lead reports progress quarterly to the General Manager.
• Policy reviewed annually.
• Multi-year accessibility plan reviewed and updated every five years or sooner if required by legislation.

 

Contact Information - Accessibility Lead

Cristina Velez, Director of Human Resources

Park Hyatt Toronto

4 Avenue Road, Toronto, Ontario M5R 2E8

Phone: 647-948-3157

Email: cristina.velez@hyatt.com