Park Hyatt Shenzhen is located within Ping An Finance Center South Tower in the heart of Futian Central Business District, with convenient access to the city’s business, cultural, shopping and dining destinations.

Our hotel team can communicate in English, Cantonese and Mandarin, ensuring seamless communication throughout your stay.

Park Hyatt Shenzhen opened in July 2019.

Yes. The hotel can accept packages before your arrival. Please include the guest name and reservation details so the package can be matched to your stay.

Yes. Guests may contact Guest Services to arrange a wake-up call.

Yes. Daily housekeeping service is provided.

Yes. Laundry and dry-cleaning services are available. Guests may contact Guest Services for arrangements.

Park Hyatt Shenzhen does not have a dedicated Executive Lounge.

Cribs and extra beds are available upon request, subject to room type and availability. Guests are encouraged to contact the hotel in advance to discuss their requirements.

Yes. All guestrooms at Park Hyatt Shenzhen are non-smoking.

Yes. Guests looking for a particular view can select an appropriate room category when making a reservation. Available views depend on the selected room category.

Yes. Guestroom bathrooms feature a separate bathtub and shower.

Complimentary Le Labo BERGAMOTE 22 bath amenities are provided in guestrooms. The bergamot-scented collection is custom-made for Park Hyatt.

Room location requests are subject to availability. Guests may indicate their preferences when making a reservation or speak with the Front Desk upon arrival.

Yes. Connecting rooms are available subject to room configuration and availability. Please contact the hotel when making your reservation to discuss your requirements.

Park Hyatt Shenzhen is approximately 32 kilometres from Shenzhen Bao’an International Airport. Travel time varies depending on traffic conditions.

Park Hyatt Shenzhen does not offer an airport shuttle service. Taxis and public transportation are available for travel to and from the hotel.

Hotel is conveniently located near public transportation, including metro and bus services. Shopping Park Station provides access to Metro Lines 1 and 3.

Shopping Park Station on Metro Lines 1 and 3 is the nearest metro station to Park Hyatt Shenzhen, which is approximately 5 to 10 minutes away on foot. 

Yes. Our Concierge team can assist with transportation arrangements and local travel recommendations, subject to availability.

Yes. On-site parking is available. Please visit the Parking & Transportation page for current parking information and applicable rates.

Park Hyatt Shenzhen does not offer valet parking.

Yes. Electric vehicle charging stations are available in the hotel parking area, subject to availability and applicable charges.

Due to mapping and location limitations in China, Google Maps may display an inaccurate or shifted location. We recommend using Baidu Maps or Amap for directions, or contacting the hotel for assistance.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy.

Yes. Park Hyatt Shenzhen features an indoor heated swimming pool on Level 8, including a 25-metre adult pool with a depth of 1.2 to 1.5 metres and a 55-centimetre-deep children’s pool. The swimming pool is open daily from 6:00 AM to 10:00 PM.

Yes. The Fitness Center is located on Level 8 and features Technogym fitness equipment and a dedicated yoga space. It is open 24 hours a day for hotel guests.

Yes. The Spa is located on Level 8 and is open daily from 11:00 AM to 12:00 AM, offering body massages, facial treatments and a selection of other wellness treatments.

Park Hyatt Shenzhen offers a selection of dining and social spaces, including The Glasshouse, Living Room and The Attic, each offering a distinct culinary experience. Please visit the Restaurants & Bars page for current menus, concepts and opening information.

Yes. In-room dining is available. Please visit the Restaurants & Bars page for the service hours and reservations.

Selected dining venues can accommodate vegan and gluten-free preferences. Please inform our team of any dietary requirements when making your dining arrangements.

Park Hyatt Shenzhen does not have a dedicated business center. Printing services are available upon request and may be subject to applicable charges.

Yes. Complimentary Wi-Fi is available throughout the guestrooms, restaurants and public areas. Guests can connect to @Hyatt_WiFi and follow the on-screen instructions to get online.

Digital check-in and mobile key availability may vary depending on your World of Hyatt membership, reservation and available digital services. Please check the World of Hyatt App for options available for your stay.

The hotel features a 55-centimetre-deep children’s pool on Level 8. Children using the pool must be supervised by a parent or guardian.

Yes. Child-friendly dining options are available. Please contact the relevant dining venue for current menus and children’s dining policies.

Audiovisual equipment can be arranged for meetings and events. Please contact our Events team to discuss available equipment and requirements.

On-site catering is available for events, with menu arrangements tailored to the occasion. Please contact our Events team to discuss your requirements.

Yes. The hotel offers a range of meeting and event spaces, please visit Meetings Page for more information.

Yes. Park Hyatt Shenzhen offers a range of event spaces and professional event planning support for weddings, celebrations, private gatherings and other occasions. please visit Meetings Page for more information.

Check-in begins at 3:00 PM and check-out is by 12:00 noon.

Guests are required to present a valid photo identification document at check-in.

Yes. Guests must be at least 18 years old to check in. Minors must be accompanied by an adult.

The hotel accepts major international payment cards, including Visa, Mastercard and American Express, as well as cash and commonly used electronic payment methods such as Alipay and WeChat Pay.

Yes. Luggage storage is available before check-in and after check-out.

The Front Desk is available 24 hours a day, so guests arriving after midnight can still check in.

Early check-in and late check-out may be available subject to room availability and the applicable hotel policy. Please contact the hotel in advance or speak with the Front Desk upon arrival.

Yes. Guests may contact Guest Services for information on express check-out and available arrangements.

Yes. Long-stay arrangements may be available subject to room type, availability and hotel policy. Please contact the hotel for current options and arrangements.

According to the laws and regulations of Shenzhen, China, smoking is prohibited in hotel rooms and indoor areas.

Lost items are recorded and stored securely in accordance with the hotel’s lost and found policy. Guests who have lost an item should contact Guest Services with a description of the item and the date and location of loss.

Reservation, cancellation, deposit and other applicable policies may vary by reservation type. Please review the terms provided when booking or visit the hotel website for the latest information.

Located in Futian Central Business District, Park Hyatt Shenzhen offers convenient access to cultural destinations such as Shenzhen Museum and the Museum of Contemporary Art & Planning, as well as landmarks including Ping An Finance Center. Our Concierge team can provide directions and local recommendations.

Park Hyatt Shenzhen is within walking distance of PA MALL and COCO Park, offering a range of shopping, dining and lifestyle experiences.

The area surrounding Park Hyatt Shenzhen offers a diverse selection of dining options, including restaurants within PA MALL and COCO Park. Our Concierge team can also recommend local dining experiences.