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We were truly impressed by the hotel's wonderful recent improvements. The staff consistently provided professional, warm, and attentive service throughout our stay. A special thank you to Ms. Chelcie Hu, whose kindness and genuine hospitality made our experience feel especially welcoming and memorable. We greatly appreciate everything the team did to make our visit so enjoyable!

Park Hyatt Shenzhen winter trip

Twin bedroom was great. Really liked the layout. Provided bath salts which was nice, but it was hidden under other amenities so search for them.

Clean room. Enjoyed the free minibar drinks and snacks. 

Service really needs to be improved at such a high end establishment. We arrived at 4 pm and was told our room was being cleaned and not ready yet. Ended up not being ready until 5:30 pm. We were given a room to rest in at 5:00 pm. Did not expect this to happen at Park Hyatt. 

We didn't try the pool but we walked by and it looks very nice and comfortable. You might need to wear a swimming cap. 

Overall, the hotel is in a convenient location really near coco park. Also walking distance to the Futian High Speed Railway station. 

Tried the dinner buffet at the Glass House. Overall it was ok. But the seafood could be fresher. I did like that they had special dishes at various times such as the hairy crab, Beef wellington, and coconut chicken. Some minor service issues at the buffet such as low battery in the light on the table, which although minor, probably shouldn't happen in a Park Hyatt.

One night getaway. Great hotel with good hardware. Service needs to be improved.

The hotel is beautiful, it was my first time in Shenzhen so I was captivated immediately after entering the hotel.

The unpleasant experience came during breakfast, nobody was at the entrance to welcome me and as a first timer at the hotel I was not explained how the breakfast service works. I had to look for someone to let them know that I arrived. I got some menus to order drinks or some food, after more than 10 minutes nobody came to my table to ask if I needed anything, it was not busy and we saw other tables being served. Decided to leave after noticing that.

I explained what happened during check out, got some travel kit which was a nice gesture, but still I was not expecting that level of service from a Park Hyatt.

Great hotel, breakfast not so good.

As a loyal patron of the Park Hyatt brand—having frequented properties from Buenos Aires to Dubai to Beijing—I am writing to express my profound disappointment with my recent stay at Park Hyatt Shenzhen. My experience was characterized by a lack of sophistication and a total absence of the hospitality manifestation the brand is known for.
1. Health and Safety (Spa):
The lack of professional training in the spa is a liability. Staff mis-sold products that caused severe skin redness. Rather than taking professional accountability, the staff avoided the situation, and the subsequent "remedy" caused me to be 45 minutes late for my following appointment. The lack of ownership during a physical reaction to a treatment is unacceptable.
​2. Culinary Failure:
The breakfast service was chaotically managed and lacked any culinary sophistication. The coffee was unpalatably bitter, the pastries were dreadfully dry, and the staff demonstrated a total lack of understanding of basic service requirements.
​3. Room Environment:
The room quality was substandard. A persistent damp odor made the environment uncomfortable, and the mattress quality was significantly below the brand’s global sleep standards.
Overall, there is a lacking of intuitive service and refined execution that justifies the brand's positioning. The experience was characterized by a total short of sophistication and a disconnect from the true meaning of hospitality. Utterly disappointing!

Below expectation and full of frustration amd disappointment

An excellent stay. Everything as high in standard as one would expect from a Park Hyatt. Great location next to malls. Terrific service all round. Will definitely stay again.

A perfect hotel in the beating heart of Shenzhen

Excellent service from front desk staff, clean room, nice food & beverage service. Hotel located in CBD prime location but still able to provide feeling of tranquility once you step into hotel.

Great experience for a weekend get-a-way

Absolutely great service and beautiful hotel! The design is very inspiring and the staff are helpful on every step. This hotel had also the best breakfast I have ever had in a hotel.

Inspiring design and great service!

My recent stay at Park Hyatt was far below expectations, especially considering the brand’s usual standard of professionalism. During check-in, both Sally and Chris at the Front Desk failed to provide even the most basic courtesy or information. There was no introduction to the minibar, hotel facilities, or my Hyatt membership benefits. The entire conversation revolved around money, with no sense of hospitality.

When I raised a formal complaint to the Front Office Manager Xiao Shuai, his response was extremely defensive and continued to focus on the rate, rather than addressing my actual question about why the check-in process was so unprofessional. What made it worse is that my official complaint  was later replied to by Xiao Shuai himself, which is highly inappropriate and unprofessional.

That said, I would like to express my appreciation to the Concierge team and the evening turndown attendant. They were genuinely warm, attentive, and kind – a sharp contrast to the attitude at the Front Desk. Their care made my stay slightly better, but overall, I sincerely hope the management will take a serious look at the training and attitude of the Front Office team.

Disappointing Front Desk Experience at Park Hyatt – but Thanks to the Kind Concierge and Housekeeping

Beautiful hotel ,professional  staff , club lounge amazing with an impressive selection of the most delicious food and drink.

Amazing stay in Shenzhen

I had a pleasant stay at Park Hyatt Shenzhen. It is located at the heart of Shenzhen (Futian CBD) and is close to almost everything that you need - awesome food, great shopping mall, convenient transportation. The team also greeted me with smile and enthusiasm, and they have been very responsive to my requests (e.g., I asked that the luggage be delivered to my room in an expedited manner, etc.). Last but not least, the Shenzhen Bay view from the room is really impeccable. I would totally stay here again when I visit Shenzhen next time!

Hotel Guest Reviews | Park Hyatt Shenzhen

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