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Owner Response

Andy, William, and the rest of the concierge team went above and beyond!! I lost a very valuable ring at the Chongqing airport, on my way to Shanghai. I thought it would be nearly impossible to retrieve the ring, but the team got it back to me within two days, and I am eternally grateful. Would recommended staying at the Park Hyatt Shanghai, over and over and over again.

Beautiful hotel in beautiful location

One of the top hotels in Shanghai. Convenient location and excellent attention to detail. You have to get used to taking the elevator up to go to the lobby since the rooms are below the lobby. Perks of hotel located at the top of a skyscraper!

Top comfort at the Park Hyatt

The clerks on the first floor helping luggages, cars etc are always very welcoming and helpful. Room is clean and comfortable./ Thank you !

Welcoming and helpful

Incredible views. Huge rooms. Good value. So-so breakfast. Good spa experience. Getting taxis should be easier. Great bathrooms.

Very good stay

Room has great view of Shanghai city. The room were also spacious and clean. The breakfast spread was good all the staff were friendly and polite.

Park Hyatt Shanghai stay in Sept

Overall very nice hotel that still delivers as expected! 
Services were great and breakfast is definitely the highlight!! The view is amazing and room is spacious.

Park Hyatt Shanghai

We booked altogether 3 rooms (2 rooms using my wife’s name), and used one of my Guest of Honor award, so we could get 2 more breakfasts. Ms Bella Zhang at the Front Desk was super kind and helpfull that she offered us additional 2 complimentary breakfasts so we could all enjoy breakfasts as a whole family. Honestly that was very generous of her, I am truly gratefull. You should have more people like Ms Bella, who can assess the guests’ situation and quickly make decisions yo make their stay much more enjoyable. Thank you!

Best Hotel in Shanghai

Amazing view from the hotel. Bed is very comfortable. All the ingredients and food are very good quality for Breakfast. All Hyatt Park staff from check in time to check out time were very kind, professional and very attentive to any of our questions

Amazing experience in this hotel with very kind and attentive staff and great views

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If it’s your first time in Shanghai, the Park Hyatt Shanghai is undoubtedly your best choice. As the most luxurious brand within the Hyatt hotels, Park Hyatt Shanghai holds the title of the tallest Park Hyatt hotel in the world. Here, you can enjoy breathtaking views of the Shanghai skyline and the Bund, as well as dine at an award-winning Chinese restaurant, recognized by Michelin among others. It’s truly the perfect place to experience both the traditional and modern aspects of Shanghai.

Best choice in Shanghai

If there were a vote for the worst-managed Park Hyatt hotels in the world, Shanghai would certainly rank high on the list. It is not difficult to notice that this hotel is poorly managed. The fault does not lie with the staff but rather with the management team, as there is clearly a lack of proper staff training! It is not that the staff does not want to serve and do a better job; they simply have not been provided with sufficient training. We traveled with children. We had to request children's amenities, which were NEVER delivered. Most other hotels do it without us having to ask at all as they could see from the reservation details. I ordered room service at midnight. No one answered the phone, and I had to wait by the phone for a callback to avoid waking the children. Very limited food options. I placed an order and received another call informing me that the selected option was not available. Very unimpressive breakfast, both in terms of variety and food quality. No attempts were made to manage peak hour traffic. Guests went to the noodle station and received a unanimous response of "come back in 5 minutes," only to find out that there was no system for honoring orders and order sequence. We had an early checkout, so we stopped by the front desk, but we only received a response that the hotel does not offer takeaway breakfast for guests who leave early or are in a hurry. Only after informing the staff that this response surprised us, as it seems like a typical added service in other 5-star hotels, did we receive an affirmative response. All of the above situations are not major service failures, but the fact that they occurred within just 3 nights speaks for itself.

Hotel Guest Reviews | Park Hyatt Shanghai

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