Yes, daily housekeeping service is provided. As part of our sustainability efforts, bed linens and towels are refreshed every other day. However, guests may request daily linen and towel replacement at any time during their stay.

Yes, led by Les Clefs d'Or, our concierge team is happy to provide recommendations for local dining, area attractions, shopping, entertainment, and transportation. The team can also assist with limousine arrangements, airport transfers, sightseeing itineraries, and other travel services to help make your stay in Shanghai effortless and memorable.

Yes, laundry, dry-cleaning and pressing services are available daily. Please contact the Guest Services Center for details and pricing.

Yes. Our 100 Century Avenue Steakhouse on Level 91 can accommodate vegan and gluten-free dietary requirements upon your request. Our associates will be delighted to provide recommendations and menu highlights. In addition, our Concierge team on Level 1 is happy to recommend other restaurants throughout Shanghai that cater to specific dietary preferences and restrictions.

Yes. The hotel offers a diverse selection of dining experiences, including local Jiangnan cuisine, Cantonese specialties, premium steakhouse dining, and all-day comfort food to accommodate a variety of cultural backgrounds and dining preferences from our guests. Dining venues include Dining Room, 100 Century Avenue Steakhouse and Cantonese, and the Living Room. Certain dietary requirements may also be accommodated upon request. For more information or restaurant reservations, please visit our Dining Page or email HotelFBreservation.Shaph@hyatt.com.

Yes, the hotel accepts food deliveries from outside outlets. However, as Park Hyatt Shanghai cannot be responsible for any food preparation, hygiene standards, food safety, or the delivery process, food deliveries cannot be sent directly to guest rooms by hotel associates. Please be aware that all delivered food must be placed in the designated cabinet located near the Concierge Desk on Level 1 and would need to be collected by guest personally. Please understand that all outside food delivers are permitted to be dined in guestrooms only. We kindly ask guests to avoid ordering foods with strong odors and to remain good room facility conditions when dining in rooms, as additional cleaning charges may apply for stains or damage. Under an overall consideration to remain both food quality and service quality, we warmly invite our guests to enjoy dining outlets in house.

Yes, 24-hour In-Room Dining service is available. For menus and the latest dining information, please visit our Dining Page.

Yes, additional breakfast may be added upon check-in through our Front Desk team. Breakfast policies and pricing are subject to the hotel's offerings. Should you have specific requirements, please contact us at Shanghai.Park@hyatt.com and we will be pleased to assist.

Unfortunately, the hotel does not have a club. However, guests may reserve or purchase our exclusive access to "Park Salon" on Level 86 during their stay. This intimate space offers all-day Champagne, wines, spirits, and soft beverages, accompanied by seasonal fruits, desserts, healthy refreshments, and evening hot selections served throughout the day. It is an ideal place for leisure relaxation, business coffee chats, or family gatherings while enjoying Shanghai's spectacular skyline. Please note that Park Salon access is an independently offered premium experience at Park Hyatt Shanghai only, and is distinct from the World of Hyatt relevant club access benefits. It cannot be redeemed through or substituted for World of Hyatt Club Access Awards or be rewards through any World of Hyatt Membership level. For further information, please contact Shanghai.Park@hyatt.com.

Please note that our restaurants do not offer dedicated halal menus or operate a halal-certified kitchen. Upon request and subject to availability, we may be able to arrange selected dishes prepared with halal-certified meat products. Our Concierge team can also recommend nearby halal-certified restaurants. We apologize for any inconvenience and appreciate your understanding. For assistance, please contact Shanghai.Park@hyatt.com.

To enhance your experience of the stunning views from the windows, our professional team from Shanghai World Financial Center will constantly conduct exterior window cleaning during non-fixed daytime hours. Please be assured that all guestroom windows are made of advanced one-way vision glass, which reflects visible light through a special coating. During daylight conditions, the glass will effectively prevent visibility from the outside, ensuring your privacy. Should you wish for additional seclusion, you may simply turn down the curtains to enjoy your own private sanctuary.

Yes, extra beds are available subject to room type and availability. An additional charge applies for adults requiring an extra bed, while children under 12 years of age may enjoy a complimentary extra bed. As not all room categories can accommodate an extra bed and quantities are limited, all requests remain subject to availability. We recommend making your request at the time of booking. For assistance, please contact us at +86 21 6888 1234 or email PHShanghai.Reservations@hyatt.com.

Yes. All guest rooms are non-smoking. In accordance with “Regulations of Shanghai Municipality on Smoking Control in Public Places”, Park Hyatt Shanghai is a 100% non-smoking hotel. Smoking, including cigarettes, e-cigarettes, and any products that generate smoke or vapor, is strictly prohibited in all guest rooms and indoor public areas. A designated outdoor smoking area is available near the Level 1 entrance. Should a guest violate the smoking policy, cleaning or damage charges may apply.

In accordance with local government environmental regulations, Park Hyatt Shanghai does not allow to proactively provide certain disposable amenities, including toothbrushes, toothpaste, combs, razors, shoe polish applicators, bath sponges, and nail files. Should you require any of these items, they are still available complimentary upon request through our Guest Services team. Shower caps, cotton swabs, cotton pads, soap, and refillable wash amenities including shampoo, conditioner, body wash, and body lotion would remain as the standard in-room amenities. As part of our sustainability commitment, we continue to reduce the use of disposable products while maintaining a comfortable guest experience. If you require any additional amenities during your stay, please contact us and we will be pleased to assist.

Park Hyatt Shanghai occupies Levels 79 through 93 of the Shanghai World Financial Center and offers spectacular panoramic city views. Depending on room location and Room Category, guests may enjoy views of the cityscape, the Huangpu River, the Oriental Pearl Tower, the Bund, or Shanghai’s panoramic skyline. If you prefer a particular view, we recommend selecting the corresponding room category at the time of booking. As views vary by room location and building design, specific views cannot be guaranteed

Yes. All guest rooms are equipped with individual climate control systems that provide seasonal heating or air conditioning. Guests may adjust the room temperature according to their personal preferences using the in-room control panel.

Yes. Every guest room is equipped with an electronic safe designed to securely store personal valuables. The safe can accommodate laptop computers up to approximately 14 inches in size.

Yes. All guest rooms feature automated blackout curtains as well as sheer day curtains. Guests may adjust them freely to enjoy natural daylight or create a darker and more private environment for rest and relaxation.

Yes. Registered guests are welcome to enjoy the infinity pool located in Water's Edge on Level 85. For the latest facility information, please visit our Homepage.

Yes. Our Fitness Center is located within Water's Edge on Level 85. The facility is open daily, and registered hotel guests enjoy 24-hour access.

Yes. We offer a Business Center suitable for basic office and work requirements, including printing services. 

Yes. Spa are available at Water's Edge on Level 85. Guests are welcome to visit the reception on Level 85 directly for information regarding price, availability, and reservations.

Yes. Our fully equipped meeting and event spaces can accommodate executive meetings, corporate events, private celebrations, birthday events, and other gatherings. For detailed venue information and customized event solutions, please visit our Event Page.

Park Hyatt Shanghai offers a diverse collection of dining experiences, including contemporary Jiangnan cuisine, Cantonese specialties, premium steakhouse dining, and all-day comfort food, catering to a wide range of tastes and preferences. For more information, please refer to our Dining Page or email HotelFBreservation.Shaph@hyatt.com.

Yes, complimentary Wi-Fi is available in all guest rooms and public areas throughout the hotel.

Yes. Park Hyatt Shanghai welcomes children of all ages. To ensure the safety and comfort of younger guests, all guests under the age of 18 must be accompanied and supervised by a parent or legal guardian throughout their stay. Should you require special room arrangements, we recommend contacting the hotel prior to arrival so that we may assist with the necessary preparations.

Park Hyatt Shanghai features a distinctive adjoining-room design concept. W Guest rooms and suites are arranged around shared vestibule areas, allowing selected neighboring rooms to be connected externally through a private entrance foyer. This design provides the convenience of staying together while maintaining privacy and comfort for each guest room. Connecting room or adjacent room requests are subject to availability and should be made at the time of booking. For assistance, please contact us at +86 21 6888 1234 or email PHShanghai.Reservations@hyatt.com.

Yes. All dining venues at the hotel are pleased to recommend dishes suitable for children based on their age and dietary preferences. Century 100 Steakhouse on Level 91 offers a dedicated children's menu designed to accommodate younger guests. In addition, children aged 12 and under may enjoy complimentary breakfast when registered in the same room and accompanied by a paying adult. This benefit applies to reservations that include breakfast or when the accompanying adult purchases breakfast at the full price. Terms and conditions may apply.

For families traveling with children, the hotel is pleased to offer a range of complimentary children's amenities upon request. These include baby cots (suitable for infants under two years of age or up to 90 centimeters in height), baby bathtubs, children's bath amenities, children's toothbrushes and toothpaste, as well as child-sized slippers and bathrobes. Selected room categories may also offer children's tent setups and special welcome amenities designed for younger guests. All children's amenities are available on a first-come, first-served basis and are subject to availability. Baby chairs are available in all hotel restaurants, and Century 100 Steakhouse offers a dedicated children's menu for kids’ dining. To ensure your preferred items can be arranged prior to arrival, please contact the hotel at +86 21 6888 1234 or email Shanghai.Park@hyatt.com. 

To ensure the safety of all guests, certain facilities within Water's Edge are subject to age restrictions. Children under the age of six are not permitted to use any fitness equipment in the Fitness Center. Guests between the ages of six and sixteen may use fitness equipment only under the supervision of a parent or legal guardian. Children under the age of twelve using the infinity pool must be accompanied and supervised by a parent or legal guardian at all times. Spa facilities are reserved for guests aged sixteen and above. Guests under the age of sixteen are not permitted to enter or use the spa facilities.

We would be honored to host your celebration. Park Hyatt Shanghai is renowned for its refined and highly personalized wedding experiences. As one of Shanghai's premier luxury wedding destinations, the hotel offers a distinctive "Wedding Above the Clouds" concept, creating unforgettable celebrations set against breathtaking skyline views. Our dedicated wedding specialists will work closely with you to curate every detail of your special day, from the initial planning stages through to flawless execution, ensuring a memorable experience for you and your guests. For more information, please visit our Weddings Page. Should you wish to arrange a site inspection or request a proposal, please contact our Events Team at +86 21 3855 1552 or email SHAPH-RFP@hyatt.com.

Yes. Park Hyatt Shanghai offers an exceptional collection of meeting and event venues designed for executive meetings, corporate conferences, private functions and social occasions. The hotel's signature event spaces include the Loft on 92 ballroom on Level 92 and the North and South House ballroom on Level 93, each capable of accommodating approximately 200 guests for meetings, receptions or dinner events. Additional meeting facilities are located on Salon Level 86, where flexible event spaces can be configured for board meetings, private dining experiences, cocktail receptions, product launches and art exhibitions. Supported by our experienced Events and Culinary teams, every gathering is thoughtfully designed to reflect the highest standards of service and hospitality. For more information, please visit our Meetings Page or contact SHAPH-RFP@hyatt.com.

Yes. Our Events Team can arrange a wide range of audiovisual equipment to support your meeting or event requirements, including projectors, microphones, presentation systems and video conferencing equipment. Dedicated high-speed internet lines may also be arranged for an additional charge when required. Loft on 92 ballroom on Level 92 is equipped with advanced audiovisual technology, a high-performance LED screen and comprehensive connectivity solutions suitable for both in-person and hybrid events. For customized event arrangements, please contact our Events Team at SHAPH-RFP@hyatt.com or call +86 21 3855 1552.

Yes. Park Hyatt Shanghai offers customized event catering services prepared by our talented culinary team. Guided by Hyatt's food philosophy of thoughtfully sourced and carefully served cuisine, our chefs create menus featuring premium ingredients and refined presentations tailored to the unique requirements of each event. Special dietary requirements, sustainability-focused menus and customized dining concepts can also be arranged upon request. Our Events Team will be delighted to develop a personalized catering experience that reflects the nature of your occasion and exceeds the expectations of your guests. For enquiries and menu consultations, please contact SHAPH-RFP@hyatt.com.

Yes. Park Hyatt Shanghai is among the select luxury hotels in Shanghai licensed to provide offsite group catering services. Our experienced culinary and events teams have delivered bespoke catering experiences for luxury brands, private celebrations, corporate functions, government events and major international exhibitions throughout the city. From intimate gatherings to large-scale events, we provide comprehensive catering solutions, personalized service and exceptional culinary experiences beyond the hotel. To discuss your offsite catering requirements, please contact our Events Team at +86 21 3855 1552 or email SHAPH-RFP@hyatt.com.

Park Hyatt Shanghai is located approximately 21 kilometers from Shanghai Hongqiao International Airport (SHA), with an estimated driving time of around 40 minutes. Shanghai Pudong International Airport (PVG) is approximately 40 kilometers away and can be reached in about 50 minutes by car. Travel times may vary depending on traffic conditions.

The hotel does not provide scheduled airport shuttle services. However, our Concierge team is pleased to arrange luxury limousine transfers for your convenience. Rates include applicable taxes and service charges and may vary depending on vehicle type and service requirements. For reservations, please contact our Concierge team at +86 21 6888 1234 or email PHShanghai.Concierge@hyatt.com.

Shanghai Railway Station is approximately 8 kilometers from the hotel, while Shanghai Hongqiao Railway Station is approximately 25 kilometers away. Travel times vary according to traffic conditions and transportation method.

Guests can reach Lujiazui Station on Metro Lines 2 and 14 within approximately five minutes on foot. Several public bus routes also operate nearby, offering easy access to the Bund, People's Square, Century Avenue and other key areas throughout Shanghai. The Shanghai Sightseeing Bus also departs near Shanghai Tower and provides convenient access to many of the city's most iconic attractions. Guests wishing to experience the Huangpu River may take a public ferry from nearby Lujiazui Ferry Terminal to the Bund and other historic districts. For transportation assistance, sightseeing recommendations, private car arrangements or Huangpu River yacht experiences, please contact our Concierge team at PHShanghai.Concierge@hyatt.com.

The nearest metro station is Lujiazui Station (Exit 8) on Metro Line 14, located approximately five minutes' walk from the hotel.

Located in the heart of Lujiazui, the hotel offers convenient access to Shanghai's major commercial, cultural and entertainment districts. Shanghai's metro network provides fast and efficient access to destinations including Yuyuan Garden, the Bund, People's Square, Jing'an Temple, Xintiandi, Shanghai Disney Resort, Pudong International Airport and the Hongqiao Transportation Hub. Guests may also travel the city via taxi or ride-hailing services at the hotel entrance, private limousine services arranged through the hotel.

Yes. Our Concierge team can arrange luxury limousine transportation, including airport transfers and city transportation services. Pricing varies depending on vehicle type, passenger numbers and itinerary requirements. Advance reservations are recommended. For assistance, please contact us at +86 21 6888 1234 or email PHShanghai.Concierge@hyatt.com.

Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.

Park Hyatt Shanghai is ideally located in the heart of Lujiazui and surrounded by many of Shanghai's most celebrated landmarks. Shanghai Tower and the Lujiazui Riverside Promenade are within walking distance of the hotel. The Oriental Pearl Tower and Shanghai Ocean Aquarium are located in walking distance and can be reached on foot via the elevated pedestrian walkways of Lujiazui. IFC Mall is approximately a ten-minute walk from the hotel, while the Bund, Yu Garden, Nanjing Road Pedestrian Street and Xintiandi can typically be reached within 10 to 15 minutes by car. Find more information on our Transportation page.

Occupying Levels 79 through 93 of the Shanghai World Financial Center, Park Hyatt Shanghai offers exceptional panoramic views of the city. Depending on room category and orientation, guests may enjoy views of the Lujiazui skyline, the Huangpu River, the Oriental Pearl Tower, the Bund's historic architecture and Shanghai's spectacular cityscape stretching across both sides of the river.

Yes. Park Hyatt Shanghai is situated in the heart of the Lujiazui commercial district, within walking distance of premier shopping and lifestyle destinations including IFC Mall, Super Brand Mall, Shanghai Tower Mall and the Oriental Pearl commercial area. The neighborhood offers an extensive selection of luxury boutiques, international brands, restaurants, cafés and entertainment venues. In addition, Shanghai World Financial Center features a variety of dining and lifestyle offerings. On the B2 and B3 levels, guests will find Chinese, Western and Japanese restaurants, cafés, casual dining outlets, convenience stores and specialty retailers, allowing for a convenient and enjoyable experience without leaving the building.

The hotel offers a limited number of ground-level parking spaces for registered guests on a first-come, first-served basis. Guests and visitors may also use the 24-hour indoor parking facilities located on Levels B1 through B3 of Shanghai World Financial Center. Electric vehicle charging stations are available within the parking complex. Parking fees apply and are charged according to the duration of parking. For the latest information and pricing, please visit our Parking & Transportation page.

We currently do not offer valet parking.

Yes. Electric vehicle charging stations are available within the parking facilities of Shanghai World Financial Center and are accessible to hotel guests, subject to availability.

Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.

Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accuracy. 

Yes. Park Hyatt Shanghai has been thoughtfully designed with accessibility in mind and offers accessible routes throughout the property, including elevator access, ramps and accessible guest facilities. Should you require any specific accessibility assistance prior to arrival, we recommend contacting the hotel directly so that we may help arrange the most suitable accommodations for your stay.

Yes. Accessible guest rooms are available and include features such as wider doorways, grab bars and other accessibility enhancements designed to provide a more comfortable stay. As accessible rooms are available in limited quantities and only within selected room categories, we strongly recommend reserving in advance. For assistance, please contact us at +86 21 6888 1234 or email Shanghai.Park@hyatt.com.

Yes. The hotel offers a limited number of complimentary ground-level parking spaces for registered hotel guests, including designated accessible parking spaces. As availability is limited, guests requiring accessible parking are encouraged to contact the hotel prior to arrival. For assistance, please call +86 21 6888 1234 or email Shanghai.Park@hyatt.com.

In accordance with regulations issued by the Shanghai Municipal Bureau of Public Security, all guests must present original government-issued identification upon check-in for registration and identity verification purposes. Guests may also be required to complete facial recognition verification through the government-connected registration system. Accepted identification includes: For Mainland China residents, a valid Resident Identity Card or Chinese passport is required. Electronic ID cards are not accepted for hotel registration. Residents of Hong Kong and Macau must present a Mainland Travel Permit for Hong Kong and Macau Residents or a Residence Permit for Hong Kong and Macau Residents. Residents of Taiwan must present a Mainland Travel Permit for Taiwan Residents or a Taiwan Resident Residence Permit. Foreign nationals must present a valid passport or other government-recognized travel document required by the local authorities. All guests staying in the room must be registered upon arrival.

In accordance with the requirements from Shanghai Municipal Bureau of Public Security, all visitors must register at the Front Desk with an original government-issued identification document before entering guest rooms. Visitors may be subject to security screening before accessing guest room elevators. Unregistered visitors will not be permitted access to guest room floors.

Yes. The minimum age required to check-in is 18 years old. Guests under the age of 18 must be accompanied by a parent, legal guardian or other authorized adult at the time of check-in and throughout their stay.

We accept major international credit cards, including Visa, Mastercard and American Express, as well as cash and commonly used electronic payment methods, including Alipay and WeChat Pay. Additional payment methods may be available. Please contact the hotel directly should you require further information.

Yes. Room deposit will be required at the per room per night basis upon your check-in. This deposit may be used to cover incidental charges incurred during your stay, including dining, In-Room Dining, spa services or other hotel purchases charged to your room. The deposit may be settled using any payment method accepted by the hotel. Any unused balance will be released following check-out. Processing and refund timing may vary depending on your financial institution or payment provider.

Yes. Complimentary luggage storage is available for hotel guests both before check-in and after check-out. Please speak with our Front Desk or Concierge team should you require assistance.

Our Front Desk operates 24 hours a day. If you expect to arrive after midnight, we kindly recommend informing the hotel in advance by emailing Shanghai.Park@hyatt.com and providing your flight details. This allows us to better prepare for your arrival and ensure a seamless check-in experience.

Standard check-in time is 3:00 PM and standard check-out time is 12:00 noon, local hotel time.

Yes. Early check-in requests are subject to availability on the day of arrival. While the hotel will make every effort to accommodate guests arriving before the standard check-in time of 3:00 PM, early arrival cannot be guaranteed. If you expect to arrive significantly earlier and would like immediate room access, we recommend reserving the room for the night prior to arrival. The additional night will be charged at the applicable room rate.

Yes. Late check-out may be requested through the Front Desk and is subject to availability. Please note that the hotel's standard check-out time is 12:00 noon. Guests departing between 12:00 noon and 6:00 PM will be charged a half-day room rate based on the applicable room rate for that day. Departures after 6:00 PM will incur a full night's room charge based on the applicable room rate for that day.

Upon check-in, guests are required to confirm their departure date as part of the registration process. Should a guest elect to depart earlier than the confirmed departure date after check-in has been completed, an early departure fee may apply. For non-refundable reservations, the full amount for all confirmed room nights will remain payable. For all other reservations, a charge equal to 50% of the full room charges for the unused portion of the stay will apply from the date the guest submits an early departure request. Please note that room nights not consumed due to an early departure will not qualify as eligible nights or eligible spend under the World of Hyatt program.

Yes. Stay extensions may be arranged through the Front Desk and are subject to room availability. Please note that hotel room rates are dynamic and the rate applicable to the extended portion of the stay may differ from the rate originally confirmed at booking. Additional nights will be charged at the rate available at the time the extension is confirmed.

Yes. Park Hyatt Shanghai offers long-term stay solutions for guests seeking extended accommodations. For information regarding availability, rates and customized stay arrangements, please contact our Sales Team at +86 21 3855 1555 or email SHAPH-RFP@hyatt.com. Our team will be delighted to assist with a personalized proposal.

In accordance with the Shanghai Regulations on Smoking Control in Public Places, Park Hyatt Shanghai is a 100% non-smoking hotel. Smoking, including cigarettes, electronic cigarettes and any products that produce smoke or vapor, is strictly prohibited in all guest rooms and indoor public areas. A designated smoking area is available near the Level 1 entrance. Additional cleaning or damage charges may apply in the event of policy violations.

Items found on hotel premises are recorded and stored in accordance with the hotel's Lost & Found procedures. Should you believe that an item has been misplaced during your stay, please contact the hotel and provide a detailed description of the item along with the approximate date and location where it may have been lost. Our team will be pleased to assist in locating the item whenever possible.

To maintain the comfort and atmosphere of the hotel, guests are kindly requested not to wear hotel bathrobes or slippers in public areas or dining venues. Appropriate attire is appreciated throughout the hotel. Thank you for your understanding and cooperation.