Customer Harassment Policy

Click here for Customer Harassment Policy.

Important Notice Regarding Mobile Batteries

To ensure a safe and comfortable stay, we kindly ask for your cooperation with our guidelines on the use of mobile batteries within the hotel.​

Please click here for more details.

Food Allergies & Dietary Needs Policy for Guests

Park Hyatt Kyoto will use reasonable efforts to accommodate guest’s food allergies as much as possible in order to provide safe and pleasant dining experiences.

We obtain information regarding food allergens from manufacturers and make efforts to eliminate allergens as much as possible. However, please note that we are required to list at least 8 foods and only recommended to list up to 20 foods that people are prone to having an allergic reaction to, so it may be difficult to obtain information about all allergens.

Please be aware that we do not have separate kitchens to prepare and handle allergen-free items. We cannot guarantee that allergens may not have been introduced inadvertently during preparation. For example, it is possible for wheat flour to be in the air and mixed with other food as food allergens.

Due to the conditions described above, the items we serve may not be completely adjusted to be allergen-free. If there is a guest with severe allergic reactions, we will not be able to serve the guest.

Sustainability Policies

A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues and communities. Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.

Park Hyatt Kyoto is committed to achieving best-practice environmental and social sustainability, and has partnered with EarthCheck, the world’s leading benchmarking and certification provider. Statement Toward EarthCheck Certification

Disposable Guest Amenities

As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.

Access to the 4th-Floor Terrace

Access to the 4th-floor terrace area is limited to hotel guests and patrons of our signature restaurant Yasaka and bar Kohaku. Guests dining at Yasaka or Kohaku are welcome to ask our staff for assistance. Thank you for your understanding.

Smoking Policy

In response to an increased demand of nonsmoking service by domestic and international guests alike, smoking in all restaurants and bars, guest rooms and public area is prohibited at Park Hyatt Kyoto. We have a designated place on the basement floor where our guests can smoke. Thank you very much for your cooperation and understanding.

Pet Policy

Park Hyatt Kyoto does not allow pets, with the exception of service animals.

For more information on our policy, please call +81 75 531 1234 or email  kyoto.park@hyatt.com.

Dress Code

We kindly request that all guests refrain from wearing garments such as training jerseys, beach sandals, etc., when patronizing the hotel’s restaurants, bars and lounge. For inquiries, please call +81 75 531 1234 or email kyoto.park@hyatt.com.

Plastic Resources Law

Park Hyatt Kyoto is supporting the reduction of our plastic footprint and is preparing to reduce the usage of specific plastic items.

Photography Policy

We kindly ask that guests taking photographic mementos while using the hotel’s bars and restaurants give due consideration to the privacy and comfort of other patrons. In the interest of ensuring the enjoyment and privacy of other guests, please understand that hotel staff may on occasion approach you regarding the use of cameras and/or other recording equipment.