Hotel Policies
Pet Policy
We are happy to host your canine companions during your stay with us and offer dog beds and treats upon request. Please inform us three days in advance.
Fees
Up 6 nights: $100 per stay
7–30 nights: Additional $100 cleaning fee
30 or more nights: A fee will be assessed at the hotel’s discretion
Weight Limits
Only dogs weighing 50 pounds and under or two dogs under a combined weight of 75 pounds are permitted.
*We welcome guests with disabilities traveling with their service animals. Service animals are not pets and are not subject to this Pet Policy. For more information, please contact the hotel.
Credit Card
A valid credit card must be presented at the time of check-in. It will be authorized for $50 per night for incidentals. Any unused authorization is fully released within 7–10 business days after checkout, based on your banking institution.
Minimum Age
The minimum age to reserve a guestroom is 21 years old.
A person of the minimum age requirement must be present at check-in and become a registered guest in the room.
Occupancy
Per state regulations, no more than five people can be in a room.
Tranquility
Quiet hours are from 9 p.m. to 9 a.m. Disruption may result in eviction of all unregistered guests from the room and eviction of registered guests if noise persists.
Suite and Guestroom Decorum
Maximum occupancy for a one-bedroom suite is four guests; maximum two-bedroom suite occupancy is eight guests. Volume levels in any room and in the guest hallways must be kept to a minimum after 9 pm nightly. Running or noise in the hallways is not permitted. Supervision of minors under the age of eighteen is required at all times. In the event the hotel receives noise complaints from other guests the hotel, at its sole discretion, may ask any non-registered person(s) to vacate the premises. Depending on the severity of the noise violation, the hotel, also at its sole discretion, may ask registered guests to vacate the premises without refund of any monies already paid or charges incurred.
Any damage to a room, including but not limited to furniture, fixtures, and equipment contained within are the responsibility of the registered guest.
Consumption of alcohol that is not purchased from our venues within hotel premises is not permitted. Illegal substances and smoking are prohibited on hotel premises.
Reservations/Check-In/Checkout Times
All reservations must be guaranteed at time of booking with either a first night’s deposit or a major credit card.
The Hotel’s checkout time is 11 a.m.
The Hotel’s check-in time is 4 p.m.
In some instances, check-ins prior to 4 p.m. may be available at additional cost.
Early Departure Fee/Rollaway Charge/Late Checkout Fees
Upon making a reservation and checking into the Hyatt Regency Crystal City, all guests are asked to confirm their date of departure. Should the departure date change, this information must be communicated to the Front Desk by the day prior to the new departure date. After this time, should the guest choose to depart earlier than the agreed-upon departure date, an early checkout fee of a full night’s room and tax will be charged to the guest.