Hyatt Regency Suzhou
Our hotel team is proficient in English and Mandarin, ensuring seamless communication and a pleasant experience for guests throughout their stay.
Yes, adapters are available at the front desk—just let us know your device needs.
The hotel opened in 2014. Situated in Xinghe Plaza, Suzhou Industrial Park, Hyatt Regency Suzhou offers refined comfort and understated elegance for both business and leisure guests.
Yes, we can accept packages before your arrival. Please include your reservation name and date of arrival on the package.
Yes, complimentary Wi-Fi is available throughout the entire property. Registered guests can connect by entering their room number and the access code provided at check-in. Non-guests may access the network by verifying their World of Hyatt membership or via SMS verification.
Certainly. Please contact the Front Desk to arrange your wake-up call.
Yes, we provide daily housekeeping service.
Yes, our concierge team is happy to help with dining, attractions, and transportation.
Yes, laundry and dry-cleaning services are available daily for a fee. Please contact Guest Services from your room phone.
We do not offer childcare services.
Yes, our restaurant offers a variety of vegan and gluten-free dishes; please ask our staff for recommendations or menu highlights.
Our dining team offers selections influenced by various global cuisines—please let us know your preferences, and we'll try to accommodate.
Yes, We welcome outside food deliveries. The designated pick-up location for all takeaway orders is on the first floor. Please collect your order there. Gentle reminder: In accordance with hotel policy, food from external sources may only be consumed in guest rooms. Please refrain from eating in public areas.
Yes, room service is available daily. For menu and hours, please visit the Dining page.
Yes, additional breakfast can be added to your reservation. Please refer to the Dining page for breakfast policies and pricing.
Yes, the hotel features Regency Club access, offering complimentary soft drinks throughout the day and evening happy hour. Access is subject to the room type booked or World of Hyatt membership level. For separate purchase, please contact Guest Services or the Front Desk for pricing and availability.
We regret that the hotel currently does not offer dedicated facilities or services specifically for Muslim guests. We apologize for any inconvenience this may cause. If you have specific requirements, please feel free to contact our hotel team, and we will do our best to provide recommendations or assistance where possible.
Yes, we provide cribs and extra beds upon request.
Select rooms include sofa beds, and we offer rollaway beds.
Yes, all our rooms are non-smoking. Additionally, the hotel provides a designated outdoor smoking area for the convenience of guests who smoke.
We apologize that, in line with environmental sustainability requirements, toiletries are not automatically provided in guest rooms. If needed, please contact the Front Desk, and we will be happy to assist you.
If you are looking for a particular view, you can choose the corresponding room type when booking.
Bathtubs are standard in all room categories, with the exception of our accessible rooms.
Certainly! If you’d prefer a quieter room, let us know by phone or Email.
The room air-conditioning system allows guests to freely adjust the temperature according to their personal preferences.
Yes guests are welcome to enjoy our indoor pool located on the third floor. For opening hours, please visit our homepage.
Yes, our on-site fitness center is located on the third floor and is open daily. It features treadmills, elliptical machines, and strength training equipment. For opening hours, please visit our homepage.
We do not offer a formal business center, but complimentary printing and Wi-Fi are available or your convenience.
Yes, Spa treatment services are provided by an independent third-party operator within the hotel. Please visit the Front Desk to make a reservation.
Yes, our fully equipped meeting rooms accommodate any kind of gathering.
Headlined by Huachi 88 — a restaurant recognized on the Black Pearl Restaurant Guide for consecutive years and also honored as a Michelin Selected Restaurant — five distinctive dining venues offer a range of culinary experiences. For more information, please refer to our Dining page.
We are located approximately 75 km from Shanghai Hongqiao International Airport (SHA), about a 60-minute drive; approximately 130 km from Shanghai Pudong International Airport (PVG), about a 150-minute drive; and approximately 50 km from Wuxi Sunan Shuofang International Airport (WUX), about a 50-minute drive.
We currently do not offer shuttle services, but chargeable pick-up and drop-off services can be arranged through the hotel.
The nearest station is “Suzhou Industrial Park Railway Station just 10 minutes away by car.
Subways, and taxis are easily accessible just steps from our entrance.
The nearest metro/subway station to the hotel is Times Square Station on Metro Lines 1 and 8, which is approximately 3 minutes away on foot.
Downtown can be reached by subway, bus, or taxi—ask Concierge for the fastest route at the time of day.
Yes, we can assist with car rentals or limousine bookings through trusted partners.
Yes, our hotel team can assist with arranging transportation services or provide local travel recommendations, but specific arrangements are subject to availability.
Absolutely, we offer printed maps and insider tips at the front desk.
Ideally situated in a prime location, the hotel is adjacent to numerous popular attractions throughout the city. Guests may reach Jinji Lake Scenic Area within a 15-minute walk, while the Humble Administrator's Garden and other renowned landmarks in Suzhou’s historic city center are accessible within a 30-minute drive.For further travel information, please do not hesitate to contact our concierge.
Our hotel offers stunning views of Jinji Lake and Gate of the Orient from select guest rooms. Guests looking for an enhanced stay experience are welcome to book one of our lake view rooms to enjoy these spectacular sights.
Yes, we are within walking distance of Shin Kong Place Suzhou, Harmony Times Square and other shopping malls and a variety of local restaurants.
Yes, we offer on-site parking. Complimentary parking is available for registered guests and dining guests. For detailed policies, please inquire at the front desk.
We currently do not offer valet parking.
Yes, EV charging stations are available in our ground-level parking area, subject to availability. For details, please contact the hotel concierge.
Due to mapping restrictions in China, Google Maps may show inaccurate or shifted locations. We recommend using Baidu Maps or Amap (Gaode Maps) for accurate directions. You can also contact us for precise navigation instructions.
Some international platforms may list us under translated or alternate names. Please refer to our official Chinese name and address to ensure accurate directions.
Connecting rooms are available. To book one, please inform us at the time of booking should you require this arrangement.
Children’s menus are not regularly available, but many items can be customized to suit younger guests.
Our hotel can provide complimentary baby cots/cribs, high chairs, and other child-friendly amenities upon request. Our restaurants also offer kid-friendly menu options to cater to young guests.
We’d be honored to host your celebration—our event spaces and experienced planning team are at your service.
Our team provides full event coordination, from layout setup to vendor arrangements.
Yes, we offer audiovisual equipment, including projectors, microphones, and screens. Please let us know your requirements.
On-site catering is available with customizable menus for all occasions—just contact our event team.
Yes, we offer pet-friendly rooms and a dedicated pet floor. For details, please visit the Rooms & Suites page.
Yes, we offer complimentary pet amenities including pet toys, treats, sleeping mats, food and water bowls, and pet restroom facilities.
Yes, we are located close to pet-friendly spaces, including Jinji Lake Scenic Area, Ligongdi, and the Suzhou Eye Ferris Wheel.
Yes, our hotel is designed to be accessible throughout, with ramps, elevators, and accessible facilities.
Yes, we offer accessible guest rooms featuring wider doorways, grab bars, and other supportive features.
Yes, we have rooms with roll-in showers and mobility-friendly layouts. To book one, please please contact the hotel.
Yes, designated accessible parking spaces are located in the hotel's ground-level parking lot. Please contact the hotel if needed.
Yes, service animals are welcome. Additional fees apply. Please contact the hotel for details.
To check in, please present a valid photo ID or Passport.
Yes, guests must be at least 18 years old. Minors must be accompanied by an adult.
We accept major international credit cards, including Visa, Mastercard, American Express, and other commonly used cards, as well as cash and electronic payment methods (including Alipay and WeChat Pay…) .
Yes, we offer luggage storage.
Our front desk operates 24/7, so you’ll still be able to check in upon arrival.
Our check-in begins at 3 PM, and check-out is by 12 PM.
We are unable to guarantee early check-in, Please contact the front desk to request this service, which is subject to availability upon your arrival.
Yes, you may request a late check-out by calling or inquiring at the front desk, subject to availability on the day of your arrival.
Yes, express check-out is available through the front desk.
Yes, we offer long-term stay options for guests. For detailed information regarding policies and rates, please contact our Sales Department.
In accordance with Suzhou municipal regulations, the hotel is a 100% non-smoking property. Smoking is not permitted in guest rooms or indoor areas of the hotel.
Lost items are recorded and stored securely—contact our front desk with a description and date of loss.
There is no formal dress code, but we kindly ask guests to wear appropriate clothing in public spaces.