Reviews
Great weekend getaway experience.
Great location (walking distance from the Arch). Service was great from the start. Very friendly and helpful. Room was spacious and clean. Didn’t seem outdated. Will definitely return.
Feel warm here
I’d like to express my appreciation for Abadessamad at the front desk. When we checked in late in the evening, we realized our room wouldn’t be comfortable enough for three people. We were willing to pay for an upgrade, but Abadessamad kindly took the initiative to arrange a larger room with two beds and an extra bed for us. Thanks to Abadessamad’s thoughtfulness and excellent service, my family and I had a very comfortable night's sleep. We truly appreciated the warm hospitality and wanted to make sure his efforts were recognized.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
It’s wonderful to know our front desk team helped your family get settled comfortably after a late check-in. Taking the initiative to find a room that better suited your needs made a real difference, and we’re glad you were able to enjoy a restful night together. We’ll be happy to share your kind comments with our team, and we look forward to welcoming you and your family back to St. Louis. Warm regards, Debo Aderibigbe Director of Rooms
Great Staff, Great Location but POOR accessibility for the disABLED
Incredibly friendly staff! If you are disabled, you will struggle. There are very few rooms with roll in showers. The roll in shower rooms tend to only have a king size bed and are far and few in between. The toilet bowls are practically sitting on the floor. They need to spend time and money on providing more accessible rooms.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad our team made a positive impression with their friendly service. However, we recognize your concerns about the limited availability of rooms with roll-in showers and the bathroom features that affected accessibility. We understand how important it is for guests to have suitable room options that meet their needs, and your comments highlight opportunities to review these accommodations and improve accessibility throughout the guest experience. Warm regards, Debo Aderibigbe Director of Rooms
Conference Stay
I traveled here for a work conference. The hotel staff were very accommodating from the start. They got me in a room when I arrived even though I was early for check-in. After two flights to get there, I was exhausted and grateful to be able to check in right away. The conference rooms were easily located all on the same floor. It was great to have a Starbucks located right inside the hotel so I could get my favorite coffee every morning before the conference started. The room was clean although I noticed toward the end of my stay, the shower got blocked and water filled up to my ankles. The toilet also seemed to have trouble flushing. Since it was the last day of my trip, I didn't make a complaint. Also, the iron in my room was not working so I wasn't able to iron my pants. (Fortunately I only had one pair of pants that needed ironing and some downy wrinkle spray did the trick.) When I requested extra washcloths and bottles of water via the room service text option, they were delivered to my room promptly. The only thing that I found difficult was how far away my room was from the elevator. It was over a 2 minute walk (I timed it) to get to the elevator from my room. With my arthritis and some other chronic health issues, it was a bit much for me but if I ever come back, I'll be sure to request a room closer to the elevator!
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad our team helped make your check-in easier and that your requests for extra supplies were handled promptly. We are sorry that the bathroom fixtures and iron presented some difficulties during your stay. We’ve also taken your comments about the distance between your room and the elevator into consideration, particularly given the importance of convenient access. Thank you for sharing your experience, and we hope to make your next visit more comfortable and convenient. Warm regards, Debo Aderibigbe Director of Rooms
I love the Hyatt at the Arch!
Always a great stay, clean, comfortable, and very convenient to downtown. The front desk check-in was excellent. I love that it is at Ruth Chris and the hotel restaurants.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We're happy to know you always enjoy staying at our hotel. It’s great that our excellent location and well-maintained property meet your expectations. Thank you for your compliments to our amazing team; we appreciate you mentioning them by name. It was our pleasure hosting you during your time in St. Louis. We look forward to your next visit. Warm regards, Debo Aderibigbe Director of Rooms
Hyatt at the Arch is great
Excellent staff and experience! Easy in and out as well! Everyone always greeted you with a smile and "thank you." I highly recommend!
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing our hotel. We hope to welcome you again soon. Warm regards, Debo Aderibigbe Director of Rooms
Great Location and Helpful Staff
I've stayed there several times, and it has always been a great experience. The Arch is only a couple of hundred yards away and it is worth the visit. Also, a very easy walk to Cardinal stadium. Overall, a perfect location for a visit to St. Louis.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad our location has continued to work so well for your visits to St. Louis. It’s also nice to know that our team has helped make your stays enjoyable and that you’ve been able to easily explore the area. Thank you for returning to stay with us and for sharing your experience. We look forward to welcoming you back on another visit. Warm regards, Debo Aderibigbe Director of Rooms
Expect less, then not dissappointed
Location can't be beat. Right at the arch. Room was very clean. If you get a room with a shower only, please keep in mind, the shower is 8" off the bathroom floor. Also, check for a bath matt. Both the shower and bathroom floor are VERY slippery. If you get a room with a shower/tub combo. The wall of the tub is very high. The breakfast buffet was cold and very expensive for what you got. ..cold eggs, potatoes, bacon, sausage. We went to breakfast at 7:30. Should be piping hot.The Brewhaus was okay. BBQ chicken pizza was good, but they only have it on days when not busy. Chicken sandwich was hard and very little chicken. Wings were good, salad wilty. Food is overpriced. Only other restaurant is Ruth Chris for dinner or you have to walk.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
While we’re glad our location near the Arch was convenient and that you found your room clean, we’re sorry that the bathroom setup was not as comfortable as expected. We’ve noted your comments regarding the shower and bath arrangements, along with your feedback about the breakfast temperature and dining experience. Your comments have been shared with our team for further consideration. Thank you for providing these detailed observations, and we hope to provide a more comfortable experience on a future visit. Warm regards, Debo Aderibigbe Director of Rooms
Disappointed
Not up to previous standards. Paid for an upgraded room with view and window seals were broken window was all cloudy and view obstructed. Not the Hyatt Regency of the past. Far from a gold standard.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are sorry that the condition of the window affected the view you expected from your upgraded room. We’ve also noted your comments regarding the room and your overall impression compared with previous stays. Your concerns have been shared with our team for further consideration. Thank you for sharing your perspective, and we hope to have an opportunity to provide a more consistent experience on a future visit. Warm regards, Debo Aderibigbe Director of Rooms
Hyatt Regency St. Louis at The Arch Well Worth the Stay
This was a beautiful hotel right next to the Gateway Arch. Easy walking distance to everything downtown, including Busch Stadium. The hotel was super clean and it really felt like the best place in St. Louis to stay for a night or two. We were only there for a night and didn't have any of the food, but for the short time we were in town, we were thrilled to be in such a great spot. The customer service was excellent, and everything was super quick when we arrived to check in.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad our location made it easy for you to explore downtown and walk to Busch Stadium and the iconic Gateway Arch. It’s also great to know that the condition of your room contributed to a comfortable overnight visit. Our team will be pleased to hear that your arrival was handled efficiently and that you received attentive service during your stay. Thank you for taking the time to share your experience, and we look forward to welcoming you back whenever your travels bring you to St. Louis again. Warm regards, Debo Aderibigbe Director of Rooms
Hyatt Regency Downtown Arch-not all arch
We recently stayed at the Hyatt Regency St. Louis at the Arch for one night while attending a Cardinals game. As Explorist members, we were told we had been upgraded, so we were looking forward to seeing what the upgraded room would be like. Unfortunately, we were a little disappointed with the room and what felt like a very minimal upgrade. We were given a city-view room on the 10th floor of an 18-story hotel. The “city view” was essentially a view of downtown buildings, and overall, it didn’t feel like much of an upgrade. We had expected something a little more special as Explorist members. There were also a few things about the room itself that were unusual. The layout was awkward, with electrical outlets in the middle of the floor. There was an area where it looked like a couch or loveseat should have been, but there wasn’t one. There was also no nightstand on one side of the bed, which made it difficult to have a place for a phone, water, etc. The refrigerator was extremely cold and actually froze all of our bottled water. There was a very large walk-in closet, which seemed like a lot of space for a one-night stay and could potentially have been better utilized in the room. On the positive side, the air conditioning worked extremely well — perhaps a little too well! We were absolutely freezing during the night, but at least there was no concern about the room being too warm. Check-in and check-out were both quick and easy. One thing we really did love was the location. We were in St. Louis for a Cardinals game and were able to easily walk to and from Busch Stadium. The hotel is in a very convenient location for the ballpark and downtown attractions. We also had some confusion when arriving by car. We initially thought we were entering the valet parking area, only to discover we were on the wrong side of the hotel and had to drive all the way around the building to get to valet parking. Better signage directing guests to the valet entrance would definitely help. Overall, while there were some disappointments with the room and the upgrade experience, the location was excellent, the staff made check-in and check-out easy, and the hotel worked very well for attending a Cardinals game. If we were coming back to St. Louis for another game, we would consider staying here again — but we would probably have different expectations regarding the room upgrade.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad our convenient location made it easy to reach Busch Stadium and explore nearby attractions. At the same time, we’re sorry the guest room provided did not align with what you had anticipated. Your observations about the room layout and amenities have been noted for further consideration. We also regret the confusion when arriving by car, and your suggestion regarding clearer valet signage is helpful. It’s good to know the check-in and check-out processes were otherwise smooth. Thank you for sharing these details, and we hope to have the opportunity to provide a more enjoyable stay in the future. Warm regards, Debo Aderibigbe Director of Rooms
Not a place I would go if it wasn't for business
Parking is extremely poor and staff are not friendly. The staff will smile at you as they address you in a condescending tone and go out of their way to make any interaction difficult.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We’re sorry your interactions during the visit left you feeling unwelcome. That is not the kind of service experience we want guests to have, and your comments will be shared with the appropriate team for review. We also understand that parking can add unnecessary frustration when things do not go smoothly. Thank you for speaking candidly about your experience, and we hope you’ll consider returning so we can provide a more positive visit next time. Warm regards, Debo Aderibigbe Director of Rooms
Nice and clean place to stay
Everything was great, except for the parking. Valet service was poor. The food was good. The Breakfast buffet had a lot of choices. The rooms, and common areas were very clean.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
There’s a lot to appreciate in your feedback, and we’re glad your stay was a positive one overall. It’s especially nice to hear you enjoyed your dining experience and found the hotel well cared for. On the other hand, we’re sorry the valet service did not provide the same level of convenience. Your comments will be shared with the appropriate team, and we hope to welcome you back to St. Louis on your next visit. Warm regards, Debo Aderibigbe Director of Rooms
Reasonable Stay
Rooms are dated. Bathrooms are small. Size of room was great. Location is gre a t and close to restaurants, The Ballpark and also The Arch which gives a very nice view.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad the view from the arch and our convenient location enhanced your stay. However, we are sorry that the room’s condition and bathroom size were not to your satisfaction. We have noted your comments for review and hope to welcome you back for an even better stay. Warm regards, Debo Aderibigbe Director of Rooms
Worth the money
Great location downtown! Hotel staff are friendly and everything from valet to check-in is quick and effortless. Stayed here two different times and will definitely be back.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
A convenient downtown location and an easy arrival can make all the difference, and it’s nice to know both helped make your visits enjoyable. Having stayed with us twice already, we’re especially glad the experience has been consistent enough to bring you back again. We look forward to welcoming you for stay number three and many more to come. Warm regards, Debo Aderibigbe Director of Rooms
Outstanding property
**Outstanding Experience at Hyatt Regency St. Louis at The Arch!** Our stay at the Hyatt Regency St. Louis at The Arch was exceptional from beginning to end. The entire staff was welcoming, friendly, professional, and genuinely committed to making our visit enjoyable. The property itself is beautiful, well-maintained, and inviting. Our room was exceptionally clean, comfortable, and thoughtfully prepared. Every part of our experience exceeded our expectations. This is hospitality at its finest. We thoroughly enjoyed our stay and would highly recommend the Hyatt Regency St. Louis at The Arch to anyone visiting the area. We look forward to returning!
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
A wonderful experience at the hotel is what we hope to create for every guest. It’s great to know your visit left such a strong impression, and we hope to have the pleasure of welcoming you back to St. Louis for another enjoyable stay. Warm regards, Debo Aderibigbe Director of Rooms
Great location and view of Arch
Great location for concert at Dome. Room with arch view was perfect, couldn’t have been better. Starbucks in the lobby was a bonus. The Arch is right there. Hotel parking didn’t expire until 4pm and the hotel held our bags after 11am checkout so we could go to the Arch. Busch stadium or the Dome are each a 10 min walk (opposite directions) Tip: If arriving the day of an event (such as a concert) arrive early if you have a car that you will park there. After 4-5:00pm it was an hour wait to just get parked. Will definitely stay again if in the area.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad our location worked so well for your concert plans and that the Arch view made your stay even more enjoyable. It’s also great to hear that the parking flexibility and bag storage made it easier to spend time exploring after checkout. Thank you for sharing your helpful event-day parking tip as well. We appreciate you choosing to stay with us and look forward to welcoming you back to St. Louis. Warm regards, Debo Aderibigbe Director of Rooms
Very Nice Hotel
Very nice and clean hotel. Very large rooms. Great location! Right next to the Arch grounds and Ballpark Village. We were treated nicely by the staff and the staff was prompt and helpful.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad you enjoyed our convenient location and found the hotel and room comfortable. It’s also great to hear that our team was welcoming and helpful throughout your stay. Thank you for sharing your experience, and we hope to welcome you back for another enjoyable visit. Warm regards, Debo Aderibigbe Director of Rooms
Great solo trip
This hotel was a walkable location to everything that I wanted to see and do. I felt very safe being by myself. The staff was very friendly and gave great recommendations for restaurants. The hotel and room were very clean and comfortable.
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad you found our location convenient for exploring the city and felt comfortable traveling on your own. It’s also great to hear that our team was helpful with local recommendations and that you found the hotel and room comfortable. Thank you for sharing your experience, and we hope to welcome you back for another enjoyable visit. Warm regards, Debo Aderibigbe Director of Rooms
Great stay!
The staff was absolutely phenomenal 👏 The hotel was beautiful, clean, and very comfortable, but the staff was the best!
General Manager, Guest Services / Front Office at Hyatt Regency St. Louis at The Arch, responded to this review
We are glad you had such a great stay and that our team made the strongest impression. It’s also nice to know you found the property comfortable and well-maintained. Thank you for sharing your kind feedback, and we hope to welcome you back for another enjoyable visit. Warm regards, Debo Aderibigbe Director of Rooms
Showing 20 reviews since September 10, 2026.