FAQs

Check-in begins at 3pm, and checkout is at 11am. Guests with early arrivals or later departures are welcome to contact the hotel before their stay or speak with the front desk upon arrival for current options.

Early check-in and late checkout may be requested but are not guaranteed. Availability depends on room type, occupancy, event demand, housekeeping schedules and the hotel's availability for the day.

Guests who arrive before their room is ready or who want to explore downtown after checkout may ask the front desk about luggage storage. This can be helpful for travelers attending meetings, weddings, conventions, arena events or university visits before or after their room is available.

Guests who need to ship packages, meeting materials, welcome gifts or event supplies to the hotel should contact Hyatt Regency Rochester before sending anything. Package handling procedures, fees, storage space and pickup instructions may vary by shipment size and timing. 

Please contact the hotel before shipping packages so the team can provide the best instructions. A typical package label should include the guest's name, arrival date, Hyatt Regency Rochester, 125 East Main Street, Rochester, NY 14604 and, when applicable, the meeting or event name.

Hyatt Regency Rochester does not charge a resort fee or destination fee, however taxes and fees may vary by date, rate plan and booking channel.

Hyatt Regency Rochester is a smoke-free hotel. Guests will be charged a fee of $250 for smoking in the guest rooms.

Hyatt Regency Rochester does not allow firearms on property. Guests with questions about this policy should contact the hotel directly before arrival.

Yes. Hyatt Regency Rochester offers digital check-in and digital key for eligible guests through the World of Hyatt mobile app. Front desk support remains available for guests who prefer in-person assistance or who need help with room requests, accessibility needs or stay details.

Guests may contact Hyatt Regency Rochester at (585) 546-1234 for questions about reservations, parking, transportation, room requests, accessibility, pet policy, events, package deliveries, dining and other stay details.

The hotel offers downtown rooms and suites with king, two-queen, high-floor, river-view, city-view and accessible configurations. Suite options include Junior Suite, King Suite Deluxe, Queen Suite Deluxe, Conference Suite, Flower City Suite, Rochester Suite, Lake Ontario Suite and Skyline Suite.

Room categories vary by bed type, view, floor, size, accessibility features, sleeper sofa availability and suite layout. Standard rooms are a good fit for business and leisure stays, while suites offer more space for families, special occasions, long stays or those who prefer a separate living area.

Guest rooms include a 55-inch flat-screen HDTV, individual climate control, coffee maker, tea-making facilities, minifridge, hair dryer, complimentary bath amenities, iron and ironing board, in-room safe and a spacious work area. Amenities may vary by room type.

Yes. Guest rooms and suites include a minifridge, and some suites include a kitchenette with refrigerator.

Yes. Guest rooms include a coffee maker with arabica blend coffee and tea-making facilities with Tazo tea, making it easy to start the day before heading to meetings, the convention center, the university, downtown or beyond.

Rollaway beds are available by request in select room types. They are not guaranteed and may not fit every room layout, so guests should request and confirm availability prior to arrival.

Yes. Cribs are available by request. Families traveling with infants should request a crib before arrival so the hotel can do its best to prepare the room.

Yes. Select rooms and suites offer views of the Genesee River, downtown Rochester or the surrounding skyline. Guests who prefer a specific view should choose that room category when booking or contact the hotel for assistance.

Yes. Select suites feature kitchenettes, expanded layouts, and separate living spaces. These options are helpful for longer stays, families, wedding parties, business travelers and guests who want extra room to relax or work.

The Conference Suite is designed for guests who want both sleeping and meeting space. It features a bedroom and adjoining parlor with a conference table for six, making it useful for small meetings, interviews, planning sessions or business travel.

Yes. The hotel offers accessible rooms with features that may include accessible showers, wide doorways, grab bars, lowered room features, strobe-light alerts, closed-captioning and other amenities. Select the accessible room type that best meets your needs or contact the hotel for assistance.

Hyatt Regency Rochester is located at 125 East Main Street in downtown Rochester, New York. The hotel is on the Genesee River and conveniently located for convention guests, business travelers, wedding parties, university visitors and leisure guests exploring Rochester and the Finger Lakes region.

The closest airport is Frederick Douglass Greater Rochester International Airport (ROC), located less than seven miles from the hotel. Travel time varies based on traffic, weather and time of day, so guests should allow extra time when planning flights, meetings, weddings, or downtown events.

Guests arriving at ROC can use taxi service, rideshare, rental cars, limousine service, or public transit. 

No, the hotel does not offer airport shuttle service.

Yes. Hyatt Regency Rochester offers self-parking. The hotel is connected to an attached, covered parking garage, making it convenient for overnight guests, meeting attendees and visitors.

Valet parking is not available at the hotel.

Yes. Hyatt Regency Rochester is connected to the Joseph A. Floreano Rochester Riverside Convention Center by an enclosed skyway system. This is especially convenient for convention attendees, exhibitors and meeting guests traveling between the hotel and convention center during any season.

Yes. Rochester's Amtrak station, Louise M. Slaughter Rochester Station, is located near downtown. Guests arriving by train should plan transportation to the hotel based on luggage, weather, mobility needs and arrival time.

Yes. The hotel offers a walkable downtown setting near the Genesee River, restaurants, event venues and local attractions. Nearby destinations include Blue Cross Arena, the Rochester Riverside Convention Center, Auditorium Theatre, local dining and downtown entertainment.

Yes. Hyatt Regency Rochester is a convenient home base for guests attending concerts, sporting events, conventions, theater performances and local celebrations in downtown Rochester. Its central location makes it easy to pair an event weekend with dining, riverfront walks or nearby attractions.

Yes, Hyatt Regency Rochester makes a great hub for your Fringe Festival experience. Located in downtown Rochester, the hotel is just a short walk from many of the 45+ venues participating in Fringe.

Hotel amenities include business services, concierge assistance, digital check-in, digital key, fitness center, free internet access, laundry, meeting facilities, self-parking, restaurant options, room service and pet-friendly accommodations. Availability and hours may vary by date or season.

Yes, Hyatt Regency Rochester features a heated indoor pool. 

Yes. Center City Terrace offers a downtown rooftop setting with indoor and outdoor space. The terrace is open seasonally to the public and is also available year-round for private events, meetings, weddings and celebrations.

Yes, concierge assistance is available to help guests with local recommendations, transportation guidance, dining suggestions and general stay questions.

Yes. Laundry service is available during your stay. Contact the front desk for current laundry options, hours, fees and turnaround times.

The hotel offers several dining options, including Astor On Main, The Street Craft Kitchen & Bar, Center City Terrace & Lounge, Boulder Coffee and room service during restaurant operating hours. Options range from breakfast and coffee to casual lunch, dinner, drinks and private event dining.

Astor On Main is the hotel's breakfast restaurant, offering morning options in a bright space with floor-to-ceiling windows and comfortable seating. It is a convenient choice before meetings, travel, campus visits or a day exploring Rochester.

The Street Craft Kitchen & Bar serves lunch, dinner and drinks. Guests can enjoy wine, beer, craft cocktails and casual meals before heading out to downtown Rochester, the convention center, Blue Cross Arena or a local show.

Center City Terrace & Lounge is a downtown rooftop venue with indoor and outdoor space, seasonal public access, bar service, games and fire pits. It is also available for private parties, cocktail receptions, weddings and corporate events.

Boulder Coffee serves coffee, tea and snacks in the hotel lobby daily. It is a convenient stop before heading to a meeting, a university visit, the airport or a day of exploring Rochester.

Yes. Breakfast, lunch, dinner and drinks are available through room service from the hotel's restaurants.

Restaurant and bar hours may change based on season, demand, events and hotel operations. Visit the Dining page for current hours.

Yes. Hyatt Regency Rochester offers private dining and event dining options for meetings, receptions, weddings, celebrations and group meals. Guests planning a private event should contact the hotel's events team for venue options, menus and availability.

Yes, free internet access is available to help guests stay connected for work, travel planning and entertainment during their stay.

Hyatt Regency Rochester works well for families visiting downtown Rochester and nearby attractions, universities, and sporting events. Families may appreciate two-queen room options, suites, cribs by request, dining on-site, walkable downtown access and proximity to family-friendly attractions.

 Nearby family-friendly attractions include The Strong National Museum of Play, Seneca Park Zoo, Seabreeze Amusement Park, Blue Cross Arena, Genesee River paths and seasonal Rochester events.

Yes. The hotel is a convenient downtown option for University of Rochester visits, including campus tours, commencement, family weekends, alumni events, interviews and medical center travel.

Yes. Hyatt Regency Rochester offers a good home base for guests who want downtown convenience while exploring the greater Finger Lakes region. Guests can pair a Rochester stay with nearby wineries, parks, museums, seasonal festivals and outdoor attractions.

Guests can enjoy downtown river views, nearby dining, event venues and local attractions around the Genesee River. The hotel's riverfront setting also gives many guests easy access to the energy of downtown Rochester.

Yes. Hyatt Regency Rochester is a convenient choice for guests attending concerts, shows, sporting events or special events downtown, including events at Blue Cross Arena and nearby theaters.

Yes. Hyatt Regency Rochester hosts meetings, conferences, corporate events, conventions, receptions, galas and social celebrations in downtown Rochester. The hotel offers flexible venues, on-site dining, audiovisual support, catering and convenient access to the Rochester Riverside Convention Center.

Hyatt Regency Rochester offers more than 17,000 square feet of meeting and event space, with flexible venues for small meetings, larger conferences, banquets, receptions and special events. Visit our Meetings & Events page for details.

The hotel offers large ballrooms and event spaces suitable for conferences, weddings, galas and receptions. Visit our Meeting & events page for capacity charts, room layouts and more.

Yes. The hotel's enclosed skyway connection to the Joseph A. Floreano Rochester Riverside Convention Center makes it especially convenient for convention attendees, exhibitors, speakers and event organizers.

Contact Hyatt Regency Rochester's Sales Team directly via email at roche-rfp@hyatt.com or by calling (585) 794-4810. We look forward to discussing your needs for event space, guest room blocks, catering options, audiovisual needs, accessibility requirements, and available dates.

Yes. Hyatt Regency Rochester welcomes dogs in designated dog-friendly rooms. Review our current pet policy details on our Hotel Policies page.

There is a $60 fee per pet, regardless of length of stay. Review our current pet policy details on our Hotel Policies page.

Only dogs weighing 50 pounds or less are permitted. Two dogs may stay in one room if their combined weight does not exceed 75 pounds. A maximum of two dogs is permitted per room.

Yes. Service animals are welcome. Service animals are not considered pets and are not subject to the hotel's standard pet policy.

Yes. Hyatt Regency Rochester is committed to providing equal access and opportunity for guests with disabilities. Accessible guest rooms and hotel features are available, and guests are encouraged to contact the hotel with specific accessibility questions before arrival.

Accessible room features may include accessible showers, wide doorways with 32 in (0.81 m) of clear width, grab bars, lowered room features, strobe-light alerts, closed-captioning, Text Telephone TTY, and other amenities. Select the accessible room type that best meets your needs or contact the hotel for assistance. 

Guests planning meetings or events should discuss accessibility requirements with the hotel team during planning.

Hotel areas with accessible routes from the hotel's accessible public entrance include the lobby registration area, guest rooms, meeting rooms and ballroom area, restaurants, pool, fitness center, and business center. Please contact the front desk for additional assistance.

Booking direct through Hyatt gives guests access to Hyatt’s best rate guarantee, official hotel information, current room and suite availability, eligible World of Hyatt benefits, Hyatt offers and reservation support through Hyatt channels.

Hyatt offers a Best Rate Guarantee for eligible reservations booked through Hyatt channels. If you find a better rate, we’ll match it—and give you the choice of an additional 20% off or 5,000 World of Hyatt Bonus Points. Learn More

Reservation modification and cancellation terms vary by rate plan, offer, booking channel and stay dates. Review the cancellation policy shown in your confirmation email. Reservations booked directly with Hyatt are easily managed through the Hyatt website or mobile app.