Hotel Policies
Check-in and Checkout Policies
Check-in time is 2 p.m. and checkout time is noon. Guests must be 18 years or older and provide photo identification to check-in and checkout at Hyatt Regency Phnom Penh.
Smoking Policy
Rooms are all smoke-free and charges will apply for smoking in your room.
Parking
Hyatt Regency Phnom Penh is centrally located, just 30 minutes from the airport and other city locations by hotel limousine, taxi or tuk tuk. The hotel also offers a valet service and self-parking for guests.
Pet Policy:
As Phnom Penh’s first pet-friendly hotel, we will treat your best friend as our esteemed guest. Simply inform us in advance and we will make preparations for your furry companion. Please note that if you have one pet, the maximum weight is 15 kilograms (33 pounds). A maximum of two pets is allowed provided each pet weighs 13.6 kilograms (30 pounds) or less. A charge of
$50 USD per day plus tax and service charge will be applied to your room account. Pets are not allowed in public areas including food and beverage outlets, except Market Café Restaurant & Lounge.
We understand that accidents are sometimes unavoidable. If an accident should occur, please call our housekeeping department immediately so we may try to prevent any permanent damage. Guests are responsible for all liability and damage suffered as a result of their pet. The hotel reserves the right to charge the guest's account to cover the cost of any such damage.
Sustainability Policies
A healthy environment is important for all people to be their best. Hyatt is committed to advancing environmental action so that destinations around the world are vibrant for our guests, colleagues, and communities.
Thank you for your understanding and cooperation in helping us protect the environment. Learn more about how our hotel is advancing care for people, the planet, and responsible business here.
Disposable Guest Amenities
As part of our ongoing commitment to reducing waste, our hotel provides a limited selection of disposable guest amenities. We kindly suggest packing necessary daily essentials in advance. Should you have any special requests or require additional amenities, please feel free to contact us after check-in.