Reviews
A+ Location, Food, Rooms, Service, etc.
Clean property with many different outstanding room styles. The location here is the best, the customer experience team is outstanding, the food and beverage options/quality is fantastic. A little secret, don't skip the Gelato Bar inside the lobby Market.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Good Morning!! Thank you for your wonderful 5/5 review of Hyatt Regency Phoenix! We are thrilled to hear that you enjoyed so many aspects of your stay, from our clean property and outstanding room accommodations to our fantastic food and beverage offerings. It is especially rewarding to know that our customer experience team made such a positive impression. Providing exceptional hospitality is at the heart of what we do, and your kind recognition means a great deal to our entire team. We also love your "insider tip" about the Gelato Bar in the Market! We're delighted that it was a highlight of your visit and appreciate you sharing that recommendation with future guests. Thank you for choosing Hyatt Regency Phoenix. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay the next time your travels bring you to downtown Phoenix! Warm Regards, Joanne
Great atmosphere and nice staff
rooms were very clean and tidy, Water temp varied while showering but it was ok. Cleaning staff were friendly and kept room very clean. Front staff helped resolve a charging glitch pretty timely.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear toschua t, Thank you for taking the time to share your feedback. We are delighted to hear that you found your room clean and tidy and that our housekeeping team provided friendly service while maintaining the room throughout your stay. We are also pleased that our front desk team was able to quickly assist with the charging issue you experienced. We appreciate your comments regarding the fluctuating water temperature in the shower. Feedback like yours helps us identify areas where we can improve the guest experience, and we will share your observations with the appropriate team for review. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards, Tonya
Read reveiew
The door would not lock, and this issue was reported to the front desk but was never repaired. Upon returning to the hotel, I discovered that items were missing from my room. There were no cameras available to review or determine what happened. The staff showed little to no concern about the situation, and the manager was especially dismissive and appeared completely uninterested in addressing my concerns or resolving the matter sent a generic email i will be telling all my colleagues about this and my experience with this hotel. This was a serious security issue and an unacceptable way to treat a hotel guest. I expected management to take responsibility, investigate the incident, and show genuine concern for the safety and belongings of their guests. Unfortunately, that did not happen.
Lovely Hotel, Great Experience
The hotel is gorgeous and has a really great atmosphere. The food I tried was great. The staff were cordial and anticipated my needs. I had a billing question, and they helped me understand efficiently. They picked up the phone. There are sustainability features like beehives outside, which was lovely to see. I opted for a Beyond Meat burger at the restaurant. They have study pods if you need privacy to work on your laptop or make a phone call etc.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Hello W4919WPjasminek, Thank you for your wonderful review. We are delighted to hear that you enjoyed the beautiful atmosphere of the hotel, the quality of the food, and the thoughtful service provided by our team. It is especially rewarding to know that our associates were attentive, responsive, and able to assist with your billing questions efficiently. We're also pleased that you appreciated features such as the study pods, sustainability initiatives, and our diverse dining options, including plant-based selections. It's wonderful to hear that these details helped enhance your experience. Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back for another great stay in the future. Best regards, Toya O
Ballet Stay
The Hyatt Regency always exceeds our expectations. It's convenience, friendly staff and amenities make it our number one destination when we are staying in downtown phoenix.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear Inspire07786324670, Thank you for your wonderful 5-star review and for choosing Hyatt Regency Phoenix. We are truly honored to be your number one destination when visiting downtown Phoenix. It is especially rewarding to hear that our convenient location, friendly team members, and amenities consistently exceed your expectations. Providing memorable experiences and warm hospitality is what we strive for, and your kind words are a great encouragement to our entire team. We sincerely appreciate your loyalty and look forward to welcoming you back to Hyatt Regency Phoenix for many more exceptional stays in the future. Warm regards, Michele
Here for business - but it was fun
Great location, food and room experience. Like the conference rooms off the terrace. Well suited for our purposes. Would stay here again.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear N4424QOjeanw, Thank you for your kind feedback! We are delighted to hear that you enjoyed our convenient location, dining options, and overall room experience. It's also wonderful to know that the conference rooms adjacent to the terrace were well suited to your needs and helped make your event successful. We truly appreciate your comments and are pleased that our hotel met your expectations. We look forward to welcoming you back for another great stay in the future. Kind regards, Tonya
Good facilities.
Location is awesome, where I can see the airport from my room. But the food quality for the restaurant up on top needs to be improved. I really cannot accept the fish bone in my dish after I requested to change it.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings Tourist23636635846, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Phoenix. We are delighted to hear that you enjoyed our convenient location and appreciated the views from your room. It is also wonderful to know that our bellman, front desk team, and housekeeping associates contributed positively to your experience through their helpful and attentive service. At the same time, we appreciate your candid feedback regarding your dining experience at our rooftop restaurant. We sincerely apologize that the quality of your meal did not meet expectations, particularly after you brought your concern to our team's attention and encountered the same issue a second time. We understand how disappointing this must have been and regret that it detracted from an otherwise enjoyable stay. Thank you again for sharing your comments. Feedback such as yours is invaluable as we continually strive to improve our food and beverage offerings and overall guest experience. We truly appreciate your review and look forward to welcoming you back for another enjoyable stay in the future. Best,
Bad showers stolen property
The shower was awful fluctuated between hot and cold regularly. AirPods were taken from my room and found to be int he laundry but staff would not retrieve them for us including the front desk and security
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings Charles A, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Phoenix. We are truly sorry to learn that your experience did not meet your expectations and that several aspects of your stay caused frustration and disappointment. We sincerely apologize for the issues you encountered with the shower, particularly the inconsistent water temperature, as we understand how important a comfortable and reliable guest room experience is. We are also very concerned by your comments regarding your AirPods and the difficulties you experienced when attempting to retrieve them after they were reportedly located in the laundry. We understand how upsetting this situation must have been, and we regret the frustration caused by the lack of resolution and support you received. Your feedback is important to us, and we would appreciate the opportunity to learn more about your experience. If you don’t mind, please contact us at propertyreviews@hyatt.com so that we can discuss your stay further and address your concerns directly. Thank you again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to restore your confidence in Hyatt Regency Phoenix in the future. Best,
Great experience in Hyatt Phoenix
The bellman was helpful, the front desk person kindly upgraded my room which brings a special experience to my trip. The daily housekeep was so great!
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings J D, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Phoenix. We are delighted to hear that you enjoyed your experience and that several members of our team helped make your visit memorable. It is especially rewarding to know that our bellman provided helpful service, that our front desk associate was able to upgrade your room, and that the enhanced accommodations added a special touch to your trip. We are also pleased to hear that the daily housekeeping service exceeded your expectations and contributed to a comfortable and enjoyable stay. Your kind recognition of our team is truly appreciated and will be shared with them. Thank you again for choosing Hyatt Regency Phoenix. We sincerely appreciate your feedback and look forward to welcoming you back for another exceptional stay in the future. Best,
Downtown highlight
This is an iconic architectural landmark. It's style is dated, but that's the point. It still has grand magnificence. It has modern amenities and is comfortable. Staff was excellent. The revolving restaurant in the tower was fun, food was excellent and the wait staff superb.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear Alan G, Thank you for your wonderful review! We are honored by your thoughtful comments and delighted that you enjoyed the unique character of our hotel. As an architectural landmark, we take great pride in preserving the property's distinctive style and grandeur while providing the modern amenities and comfort our guests expect. We're especially pleased to hear that our staff made such a positive impression and that you enjoyed your dining experience in the revolving restaurant. It's fantastic to know that both the food and the service exceeded your expectations and helped make your stay memorable. Thank you for choosing to stay with us. We truly appreciate your kind feedback and look forward to welcoming you back for another exceptional experience in the future. Kind regards, Tonya
Just ok
Great view. Nice staff. Heart of downtown Phoenix. I was disappointed in room amenities. Uncomfortable sheets. Bathroom not very clean. I had stayed at the hotel right next door a few days earlier with a much better stay.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear Peggy C, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the beautiful views, our friendly staff, and our downtown Phoenix location. However, we are disappointed to learn that other aspects of your stay fell short of expectations. Cleanliness and comfort are top priorities for us, and we sincerely apologize that the condition of the bathroom and the bedding did not provide the experience you anticipated. We also regret that the room amenities did not meet your needs and that your stay compared unfavorably to a nearby property. Your comments have been shared with our management team for review, as feedback like yours helps us identify areas where we can improve. We appreciate your honest assessment and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Tonya
Outstanding staff
Staff was so helpful and kind with everyone who came in. I really appreciated local business suggestions, assistance making my way through downtown Phoenix, and the bag check for the time between the conference closure and the flight home.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings K P, Thank you for taking the time to share your experience at Hyatt Regency Phoenix. We are thrilled to hear that our team made such a positive impression with their helpfulness and kindness throughout your stay. It is wonderful to know that our staff's local recommendations, assistance navigating downtown Phoenix, and convenient bag check service helped make your visit more enjoyable and stress-free. Creating a welcoming and supportive experience for our guests is something we take great pride in, and your recognition means a great deal to us. Thank you for choosing Hyatt Regency Phoenix. We truly appreciate your feedback and look forward to welcoming you back on your next visit to the city. Best,
Great stay for business conference
Hyatt Regency Phoenix had very nice and clean accommodations, including the room and public areas. The restaurant and cafe both had delicious food and drinks. It was also very conveniently located for my conference and all other business meetings.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings mmarykate19, Thank you for taking the time to share your experience at Hyatt Regency Phoenix. We are delighted to hear that you enjoyed our clean and well-maintained accommodations, as well as the comfort of both your guest room and our public spaces. It is also wonderful to know that you enjoyed the food and beverages offered at our restaurant and café. We are especially pleased that our convenient location helped make your conference and business meetings more accessible and enjoyable. Thank you for choosing Hyatt Regency Phoenix, and we truly appreciate your kind feedback. We look forward to welcoming you back on your next visit to Phoenix. Best,
Excellent stay!
I was in Phoenix for a few days for conference as well as for some business meetings. The hotel is very clean. Staff were very courteous. I got some good nights of sleep because of the comfortable beds and quiet. I would stay here again.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings Presie V, Thank you for taking the time to share your feedback regarding your stay at Hyatt Regency Phoenix. We are delighted to hear that you had an enjoyable visit while attending your conference and business meetings in Phoenix. It is wonderful to know that you found our hotel clean, our team courteous, and your accommodations comfortable and quiet. Providing a welcoming environment where guests can relax and get a great night’s sleep is something we strive for every day, so your kind comments are truly appreciated. Thank you for choosing Hyatt Regency Phoenix. We value you as our guest and appreciate your choice when deciding where to stay for business travel. We are thrilled to hear that you would stay with us again and look forward to welcoming you back on your next visit to Phoenix. Best,
Great Experience
The Hyatt Regency Phoenix is a very nice classy Hotel with great beds and very clean everywhere. Very friendly staff whether the house cleaners down to the Hotel check-in staff to the staff out in front of the Hotel.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear Go42187202423, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Hyatt Regency Phoenix and appreciated our clean, comfortable accommodations. It's especially rewarding to know that our beds, overall cleanliness, and welcoming atmosphere helped make your experience a positive one. We are also grateful for your kind recognition of our team. From our housekeeping staff to our front desk associates and hotel entrance team, everyone works hard to provide exceptional hospitality, and your compliments mean a great deal to all of us. Thank you for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for another excellent stay in the future. Kind regards, Tonya
Great stay!!
Wonderful stay, centrally located for business and close to restaurants. The reception staff were particularly helpful with recommendations and always available. Clean and functional room, well equipped gym, nice saltwater pool.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear Bruno B, Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our location convenient for both business and dining options nearby. It’s especially rewarding to know that our reception team provided helpful recommendations and was readily available throughout your visit. We’re also pleased that you enjoyed your clean and comfortable room, well-equipped fitness center, and relaxing saltwater pool. We truly appreciate your kind feedback and look forward to welcoming you back for another exceptional stay. Kind regards, Tonya
Here for Business and found some leisure.
Great rooms, friendly staff, easy parking, good eating places within walking distance. Diamondback stadium outside hotel window got to go to a game. Which was an unexpected bonus.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Dear David, Thank you for your outstanding 5-star review and for choosing us. We are delighted to hear that you enjoyed our spacious rooms, friendly staff, convenient parking, and the many dining options within walking distance of the hotel. It's especially great to know that your stay came with the unexpected bonus of a view of Diamondbacks stadium and the opportunity to catch a game. Moments like those can make a trip even more memorable, and we're thrilled that you were able to enjoy that experience. We truly appreciate your kind feedback and look forward to welcoming you back for another exceptional stay. Warm regards, Michele
Close to everything, excellent hotel.
Location cant be beat, across the street from the convention center, super easy access. Close to the Arizona Science Center. Short walk to Chase field. Really a very convenient, excellent hotel in downtown Phoenix.
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings from Hyatt Regency Phoenix, Thank you for sharing your wonderful feedback. We're delighted to hear that our downtown location made your visit so convenient, especially with easy access to the convention center, Arizona Science Center, and Chase Field. It's wonderful to know that being within walking distance of so much helped make Hyatt Regency Phoenix an excellent choice for your stay. We truly appreciate your kind words and are grateful you chose to stay with us. We look forward to welcoming you back for another fantastic visit to the Valley of the Sun. Safe and Happy Travels, Mike M.
Perfect location for sporting event events.
Wonderful experience. We’re local and were going to a baseball game, decided to stay so we didn’t have to drive home. The hotel was very clean and updated. Staff was wonderful. Overall great experience
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings JodiKK, Thank you for taking the time to share your feedback about your stay at Hyatt Regency Phoenix. We are thrilled to hear that you had a wonderful experience with us. It is especially rewarding to know that our convenient location provided the perfect complement to your trip to the baseball game and that choosing to stay with us made your visit even more enjoyable. We are also delighted that you found the hotel clean, updated, and welcoming. Your kind words about our staff mean a great deal to us. Providing exceptional hospitality is our top priority, and we will be sure to share your compliments with our team. Thank you again for your review. We truly appreciate your support and look forward to welcoming you back to Hyatt Regency Phoenix for another great stay in the future. Best,
Great Service
Awesome service. The staff went above and beyond, and all of the personal touches were amazing. We will definitely come back!
Hyatt Hotels and Resorts, Other at Hyatt Regency Phoenix, responded to this review
Greetings Sam C, Thank you for taking the time to share your feedback regarding your stay at Hyatt Regency Phoenix. We're delighted to hear that you experienced awesome service during your visit. Providing personalized hospitality and creating memorable experiences for our guests are among our highest priorities, so it's especially rewarding to know that our team went above and beyond to make your stay exceptional. We're also grateful for your kind recognition of the personal touches that made your experience special. Feedback like yours is a wonderful reflection of our team's dedication and commitment to outstanding guest service. Thank you again for choosing Hyatt Regency Phoenix. We truly appreciate your feedback and are thrilled to hear that you plan to return. We look forward to welcoming you back for another exceptional stay in the future. Best,
Showing 20 reviews since September 4, 2026.