Reviews

An excellent hotel close to all venues in area. Customer service second to none. Always a choice when visiting the Monterey Bay area.

Nice facility and very good service! Good golf course. Very good banquet team for business or social events. All of the buildings are in walking distance to all of the onsite amenities.

We went to the Hyatt at Monterey with our daughter's family. This was a shoulder season visit so prices were quite reasonable. We are not golfers, but went to the Monterey Bay Aquarium which was a short distance away. The kids (ages 3,6,9) enjoyed the outdoor area where they played ping pong, chess etc. Dining was very reasonable especially for children. Our room was quiet and clean. The staff was friendly. We loved making smores (provided by the hotel) at the large firepit in the gazebo. We wanted a short get away from San Jose and this met our expectations.

Lovely property beside golf course. Ask for a room near the lobby to take advantage of amenities like fire pits and activity area.

My wife and I have stayed at other major hotels in the Monterey Bay area but I decided to return to this Hyatt based on my past experiences with the Hyatt chain and a previous stay. As we were visiting for a combined anniversary and family reunion, our time in the hotel was somewhat limited but we definitely plan to return on our next trip to Monterey. The Hyatt Regency Monterey Hotel and Spa is on the site of the old Del Monte Lodge and it upholds the traditions of that exclusive resort. The grounds are spacious with beautiful views of the surrounding hills and the beautifully maintained golf course over which our room overlooked from our balcony room. The room was nicely appointed with all the amenities of a luxury hotel room. The WiFi worked very well the entire stay without a hiccup. We ventured into the bar for a cocktail and were greeted by a very friendly and knowledgeable bartender/mixologist and we returned for a nightcap after our family reunion dinner. The property is very dog friendly and we greeted many dog guests accompanied by their humans.

Check in was easy. We were early but they said they call us once the rooms were ready. No one called. Booked 2 connecting rooms. 1 room was dirty and smelled like sewer. Cleaner never showed up. Expensive and not worth it

Nice room, good location, clean and very family friendly. Service by the staff was excellent. Convenient to the DelMonte golf course. But the golf course used to be a great value and now it is crazy expensive, which was very disappointing. For folks with electric vehicles, the free charging was very nice. A memorable experience while at the hotel is the free s’mores kits every night for use around the fire pits. That was really special to sit out under the stars, toast your marshmallows and enjoy your companion(s).

We love this hotel for Monterey first of all it's out of the chaos of the Cannery Row but close enough to everything you might want to enjoy. It's a view is on the golf course which is beautiful. Can be noisy if you want tranquil peace golf course courses are constantly being maintained however that we didn't mind. It shows a well capped property.

Great resort, great amenities, mediocre breakfast. Would stay again, but would not pay extra for breakfast. The same food is being served at lower category Hyatt’s and are included in the price whereas here, It’s $30+!

The hotel has a great location next to the golf course, with very pleasant surroundings. The staff were professional and breakfast was decent—about what you would expect from Hyatt. However, the room was very disappointing. It had a strong musty smell, like old carpet that had been there for more than ten years. I arrived late and was traveling with my family, so I didn’t want to deal with changing rooms that night. Even worse was the Wi-Fi. Mobile reception in the area was already weak, and I happened to have an important online meeting that evening. The hotel Wi-Fi required no authentication, but the connection was extremely unstable and kept dropping, which seriously disrupted my meeting. Great location, but the room condition and internet were far below Hyatt Regency standards. I would not stay here again.

My wife, my son, and I recently spent two nights at the Hyatt Regency Monterey Hotel and Spa while celebrating my 66th birthday. I redeemed 32,000 World of Hyatt points per night for a one-bedroom suite. While this is undoubtedly a beautiful property with tremendous potential, unfortunately the overall execution did not live up to what I expected from the Hyatt Regency brand. Prior to our arrival, I personally emailed General Manager Kevin Ellis and explained that we were coming to Monterey specifically to celebrate my birthday. Upon arrival, the recognition consisted of two balloons placed on the coffee table and two handwritten coupons for house drinks. While I appreciate any acknowledgment, the presentation simply did not feel particularly thoughtful or appropriate for an adult milestone birthday. Hospitality is about creating memories, and it doesn't necessarily require an extravagant expense. A bottle of wine, a tasteful welcome amenity, a personalized note, or another thoughtful gesture would have created an entirely different impression. The one-bedroom suite itself was spacious and attractive, but the attention to detail was disappointing. The master shower had visible dark spotting around portions of the caulking that appeared to be mildew, and the carpeting did not appear to have been properly cleaned. I reported these concerns to management and was disappointed by the lack of timely follow-through. The suite amenities were surprisingly limited as well. There were a couple of paper cups and Keurig pods, but no proper glassware, silverware, or some of the basic amenities I would reasonably expect when reserving a higher-category suite. More importantly, our reservation clearly indicated three guests—my wife, my adult son, and myself—yet the suite appeared to have been prepared primarily for two people. The entire reason for reserving a one-bedroom suite was to have a separate bedroom along with the sofa bed for our son. Unfortunately, the sofa bed was extremely uncomfortable, and my son experienced significant back discomfort after sleeping on it. Management subsequently provided some World of Hyatt points in recognition of the inconvenience, which I appreciated. However, compensation after the fact doesn't eliminate the inconvenience. If a suite is marketed as accommodating additional guests, the secondary sleeping arrangement should be reasonably comfortable. Another frustrating issue involved the handling of my World of Hyatt reservation. Despite redeeming 32,000 points per night, there seemed to be ongoing confusion regarding the resort/destination fee and my applicable World of Hyatt benefits. I ultimately received the appropriate fee waiver, but only after repeatedly contacting the front desk. At one point, I was told this was somehow a "modified" World of Hyatt reservation. I still don't understand what was supposedly modified. I redeemed my World of Hyatt points and made the reservation as a World of Hyatt member. There also seemed to be a disconnect between the reservation team and the hotel itself. The reservation process was presented as straightforward, yet once we arrived, matters that should have already been clear suddenly became confusing. A loyalty member redeeming a substantial number of points should not have to repeatedly explain the reservation or chase down applicable benefits. Perhaps my greatest disappointment was management responsiveness. When a guest takes the time to communicate a concern—particularly directly with senior management—there should be a timely acknowledgment and appropriate follow-through. During our experience, some concerns appeared to sit unanswered until additional follow-up emails were sent. Guests should not have to repeatedly reach out simply to receive a response. That really summarizes our stay: a lack of attention to detail and consistency. The property itself is beautiful. The grounds and location are appealing, and the suite has tremendous potential. Monterey is a wonderful destination, and this hotel has all the physical ingredients necessary to provide an excellent experience. But beautiful facilities alone do not create exceptional hospitality. People, housekeeping, communication, responsiveness, consistency, and thoughtful execution ultimately make the difference. I appreciate that management eventually provided some World of Hyatt points and addressed certain concerns. However, compensation after problems occur is not a substitute for getting the fundamentals right from the beginning. With stronger operational oversight, better coordination between reservations and the property, more knowledgeable handling of World of Hyatt reservations and benefits, improved housekeeping quality control, and substantially more responsive management, this could be an excellent hotel. Unfortunately, based on the experience of my wife, my son, and myself during this stay, the service and attention to detail simply did not match the potential of this otherwise beautiful property.

Hotel was very nice and extremely convenient to the Monterey Jazz Festival location. Lots of Pickleball courts, Golf course and Spa made location fun for all

Really stellar staff. Very friendly, very helpful and ready to attend to any needs. Easy-going. It’s a wonderful location. For such a big complex it seems set aside in its own private world next to the golf course which is nice. Everything really well maintained. Looking forward to the next visit!

Modern, yummy cafe, friendly service! Stayed for a golf event and because it said there was a hot tub. Hot tub and pool were perfect temperatures.

Overall a good experience (as I booked with points) but I do have some feedback. The property is beautiful and in a convenient location for getting to things (freeway or into town). The room was a bit underwhelming. It seems like a man designed it (or the bathrooms) because it was missing some "basic" design features I think a woman would never miss. The lighting in the bathroom area was poor all around- not ideal for when you're applying your make up in bad lighting. There also wasn't a trash can/waste basket in the bathroom/toilet room which is strange- esp for women that may need to dispose of feminine products (and not flushing those down the toilet). My biggest complaint about the room was there weren't ample towel bars/hooks/rings! I had a 2 queen room and there was no place to hang a hand towel (just had to leave it on the counter), and only ONE towel hook next to the shower...if there are 2, or more!, ppl staying in the room that is just asking the guests to use the towel once and not hang anywhere (couldn't even throw over the shower because it wasn't designed that way)....especially when the hotel/resort was promoting sustainability- that didn't seem to be a very sustainable practice to me when they were promoting "reuse" practices.... I did appreciate that the rooms had a fan in them, and they were nicely decorated. The best part of my stay was that I had put on my reservation that I was traveling for a tribute trip for my late mother, and Diego working the front desk wrote the sweetest note touching on our discussion from when I checked in; it was very thoughtful and meant a lot. They gifted me a box of chocolates and a couple complimentary beverage coupons (which I didn't end up using) which is the way to do hospitality! I would stay here again- I just find it strange their bathrooms aren't designed well.

A great place to rest well. From check in to check out. The vibe was cool. From the restaurant, room service and cleaning lady. Everyone was very kind and welcoming. We would stay there again.

Horrible stay. Avoid this Hyatt location. Customer service was lacking. Extremely disappointing 5 day stay that I had hoped to relax and rejuvenate.

The hotel is nice, However they charge a lot of little fees one of them being parking. They also charge you a resort fee. We were told that we would be able to park in front of our room. When we got back in the evening the parking was packed. We ended up parking a couple of blocks from the room. The room was nice and spacious, the food at the restaurant was tasty. The staff was friendly.

We are very disappointed, elevators smell very bad, cleaning was also terrible, the hallways look old, dirty and bad maintained. Breakfast was not good also and when they deliver a package in our room, they leave the door open.

Facilities and staff were great. On vacation with friends for a golf trip - location was great. Multiple courses very near the hotel including the Del Monte of course. Had a great time!