FAQs

Set on 22-acres beside Pebble Beach Company’s Del Monte Golf Course, guests can enjoy year-around heated pools and hot tubs, Spa Adeline, golf, tennis, pickleball, and a full range of family-friendly amenities. 

A few popular attractions when visiting the area are Monterey Bay Aquarium, Fisherman’s Wharf, Cannery Row, Carmel-by-the-Sea, Big Sur, 17-Mile Drive, and Pebble Beach. 

The iconic Cannery Row and Fisherman’s Wharf are about two miles away.  

1 Old Golf Course Road, Monterey, CA 93940

The bell desk offers complimentary luggage storage before check-in and after check-out. 

Packages can be conveniently delivered to our hotel. We kindly ask that the shipping label contains the following information to ensure your package gets delivered quickly and safely:

Your Name

ATTN: Hyatt Regency Monterey Hotel and Spa

1 Old Golf Course Road

Monterey, CA 93940

Handling fees are based on weight

Our “Roam Service” would be happy to deliver your delicious eats right to you. Roaming 7 a.m. to 9 p.m. and 24-hours to your guestroom. 

Guests are not permitted to bring in outside food and drink to any public areas. This includes our pool areas. Thank you for your understanding.

The hotel accepts Visa, MasterCard, American Express, Discover, and Diners Club. Hyatt gift cards may also be applied at checkout. Third-party payments (such as from travel agencies or another individual) may be accepted on a case-by-case basis. Traveler’s checks are not accepted.

Please click the link to let us know what you lost or forgot. We’ll get back to you shortly. 

Yes, there is a mini fridge in every guest room for your convenience. We also have Central Coast Provisions located in the lobby for snacks, breakfast items, and a wide-range of beverages including, beer, wine, and specialty beverages. 

We provide daily housekeeping, but if you prefer not to receive it, simply let the front desk know or use the "Do Not Disturb" sign. You’re always welcome to request trash removal or restocks through the front desk at any time.

There are reusable water bottles in your room as a gift to you! There are ice machines and water dispensers in each guestroom building and throughout the public areas.

Yes, we provide a laundry bag and price listings located in your guestroom closet. Clothes collected by 8 a.m. will be returned the same day by 6 p.m., Monday through Friday.

Cribs and rollaway beds are available for an additional cost. Rollaway Beds are only permitted in our king rooms and suites. Due to emergency regulations, a rollaway bed is not permitted in any of our queen rooms.

Additional personal care items—including Q-tips, toothbrushes, floss, mouthwash, makeup remover wipes, and more—can be requested through the front desk, subject to availability. The team will be happy to assist with any essentials you may need during your stay. Additional items are also available to purchase at Central Coast Provisions.

Self and valet parking are available at $20 per day. In and out privileges are available. 

Yes, both Tesla and universal charging stations are available. The vehicle charging stations are complimentary for hotel guests and are on a first-come basis with a four-hour maximum charging time. 

Monterey Regional Airport is 2 miles from the hotel. 

Complimentary transfer service is provided for Monterey Regional Airport. Please call 831-372-1234 to request airport shuttle service. Open hours are 7 a.m. to 11 p.m. daily.

Bicycle rentals are available at the hotel. 

Complimentary transfer service is provided for Monterey Regional Airport. We do not provide local area transportation. We recommend using ride share services.

Both pools are heated. The Spyglass pool and hot tub is open from 7 a.m.–9 p.m., and the garden pool and hot tub are open from 7 a.m.–10 p.m.

No reservation is needed. Our on-site restaurant operates on a first-come, first-serve basis. Feel free to walk in and our team will be happy to seat you as soon as a table is available.

Sea Root bar opens daily at 3 p.m. and closes Sunday – Thursday at 10 p.m. and Friday and Saturday at 11 p.m., though food services closes at 10 p.m. daily.

Yes. The fitness center is open 24-hours a day for guest use and is located in the spa building. It features a range of cardio equipment such as treadmills, ellipticals, Peloton® bikes, stationary bikes, free weights, and a stretching area. You can also enjoy steam rooms and saunas in both the men’s and women’s locker rooms. Towels and refillable water stations are also available to ensure a comfortable workout experience.

Spa Adeline features a curated collection of massages, body treatments, and facials. For a full spa menu, please visit our Spa page here.

The lobby centers around our hearth fireplace, a cozy spot to unwind with a cocktail or curl up with a good read from our book nook. We also offer several outdoor fire pits. Treat yourself to our signature s’mores experience at the gazebo near the outdoor gaming area or gather around the fire pit by the garden pool.

WIFI is available in guestrooms and select public areas and is included with the resort fee.

Hyatt Regency Monterey welcomes dogs. Our policy allows up to two dogs (individual max weight 50 lbs, combined weight 75 lbs). Fees: $100 for 1–6 nights; an additional $100 for 7–30 nights.

The hotel provides a range of accessible amenities to ensure a comfortable stay for all guests. Features include ADA-compliant rooms with roll-in showers, grab bars, and visual alert systems.

The hotel’s cancellation and change policies vary depending on how the reservation was booked. For the most accurate details, we recommend reviewing the terms provided at the time of booking or contacting the hotel directly for assistance.

Hotel Check-in: 4 p.m., Hotel Check-out: 12 p.m.

Early check-in is subject to availability; fees may apply if guaranteed.

Late check-out is available upon request and subject to availability; additional charges may apply.

All you need is a valid form of Government Issued ID or Passport with a matching name on a credit or debit card. Guest arriving to complete the check-in must be an authorized individual on the reservation.

A daily resort fee of $35 (plus tax, subject to change) applies per room. For a complete list of inclusions, please visit here.