Reviews
Great hotel experience
Stayed for 10 days in November 26. The hotel is spotless and we had a room with balcony overlooking the square. It's quite near to the Paceville strip but we had no issues with noise. The staff were excellent and couldn't do enough for us. Great facilities with Sauna, Spa, Indoor pool, Outdoor pool and Ice room. Well worth a visit
Kasia Waluk, Owner at Hyatt Regency Malta, responded to this review
Dear Hanx010, Thank you for such a wonderful review. We are delighted that your ten-day stay was such an enjoyable experience. It is lovely to hear that you appreciated the comfort of your balcony room, the immaculate surroundings and the range of facilities, from our pools and spa to the sauna and ice room. Most of all, your kind words about our team mean a great deal. Creating a stay where guests feel genuinely cared for is what we strive for, and I will be pleased to share your recognition with our colleagues. We would be delighted to welcome you back to Hyatt Regency Malta for another memorable stay. Kind regards, Kasia Waluk Front Office Manager
Amazing stay
Amazing experience. Staff was really helpful and helped me with all my needs including transportation, travel, food.
Kasia Waluk, Owner at Hyatt Regency Malta, responded to this review
Dear Zahraa, Thank you for sharing such lovely feedback. We are delighted that your stay was such a positive experience and that our team could make your time in Malta easier and more enjoyable, from arranging transportation and travel to helping with your dining needs. Thoughtful, attentive service is at the heart of what we do, and your recognition means a great deal to our colleagues. We hope to have the pleasure of welcoming you back to Hyatt Regency Malta. Kind regards, Kasia Waluk Front Office Manager
Quiet comfortable hotel
Very comfortable hotel with plenty of facilities. Close to everything St Julien has to offer but rooms were very quiet. Definitely look forward to staying there again. We ate in the restaurant and enjoyed a great meal. Breakfast offered a wide choice of food
Kasia Waluk, Owner at Hyatt Regency Malta, responded to this review
Dear Andy, Thank you for your wonderful review. We are delighted that you found the hotel comfortable and peaceful while still enjoying the convenience of our St Julian’s location. It is especially pleasing to hear that you enjoyed your meal in the restaurant and the variety on offer at breakfast. Your kind words are greatly appreciated, and we look forward to welcoming you back to Hyatt Regency Malta for another relaxing stay. Kind regards, Kasia Waluk Front Office Manager
Excellent hotel
Gorgeous hotel, rooftop and restaurants. Excellent service all around. Very relaxing but on the edge of s very busy area for nightlife snd restaurants.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your lovely review! We are delighted to hear that you enjoyed our hotel, rooftop facilities, restaurants, and the excellent service provided by our team. Our central location allows guests to enjoy the vibrant atmosphere of St. Julian’s while having a relaxing retreat to return to after exploring the area. It was a pleasure having you with us, and we look forward to welcoming you back to Hyatt Regency Malta for another enjoyable stay. Warm regards, Anna Zebracka Guest Relations Manager
The best you can get
What stood out most during my 14-day stay was the amazing customer service, excellent food, and exceptional attention to detail. The staff go above and beyond to make you feel welcome. They remember your name, treat you with genuine warmth and respect, and make you feel truly valued throughout your stay. The hotel is beautifully maintained, exceptionally clean, and has a lovely atmosphere. The food was consistently great, and the level of care shown by the staff made the entire experience even more special. After spending 14 days here, I can honestly say that it’s the little things that make this hotel stand out. The team takes great pride in what they do, and it shows in every aspect of the experience. I would highly recommend this hotel to anyone looking for outstanding service, comfort, and a truly memorable stay. I look forward to returning!
Kasia Waluk, Owner at Hyatt Regency Malta, responded to this review
Dear Guest, Thank you for such an exceptional review. It is particularly rewarding to receive feedback like yours after a 14-day stay, as it gives us a real sense of how our team made you feel throughout your time with us. I am delighted that it was not just the comfort of the hotel or the quality of the food, but the genuine warmth, personal attention and little details that made the difference. Remembering names and making guests feel recognised and valued should never be an extra; it is what makes hospitality meaningful. I will be sharing your lovely comments with the entire team. They will be incredibly proud to know that their dedication and care made your stay so memorable. Thank you for your recommendation. We look forward to welcoming you back to Hyatt Regency Malta and making your next stay just as special. Warm regards, Kasia Waluk Front Office Manager Hyatt Regency Malta
A+
10/10! Our anniversary trip was wonderful! All the staff were super friendly and helpful. Hotel was clean, and quiet. Great little spot to walk and grab something to eat, walk to the beach, etc.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your wonderful review! We are delighted to hear that you had such a lovely anniversary stay at Hyatt Regency Malta. It is a pleasure to know that you enjoyed our friendly service, clean and peaceful surroundings, and convenient location for exploring the area. We are honoured to have been part of your special celebration and hope to welcome you back for many more memorable occasions. Warm regards, Anna Zebracka Guest Relations Manager
Hyatt Regency, Malta, 2026
My stay at the Hyatt was exceptional! The entire staff was professional, friendly, and worked hard to ensure my stay was a pleasant one. The hotel itself was clean, in a great location, and the food was delicious! I highly recommend this hotel to anyone considering staying here while vacationing in Malta.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your wonderful review and recommendation! We are delighted to hear that you had an exceptional stay at Hyatt Regency Malta and enjoyed our cleanliness, convenient location, delicious dining, and the professionalism and friendliness of our team. Your kind words are truly appreciated and motivate us to continue delivering memorable experiences for our guests. It was a pleasure having you with us, and we look forward to welcoming you back to Hyatt Regency Malta on your next visit to Malta. Warm regards, Anna Zebracka Guest Relations Manager
Great experience and service
Very clean and well cared hotel. The staff very friendly and helpful. They do everything they can to make you feel comfortable.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your lovely review! We are delighted to hear that you appreciated the cleanliness of our hotel and the friendly, attentive service provided by our team. Ensuring our guests feel comfortable and well cared for is at the heart of what we do, and your kind words mean a great deal to us. It was a pleasure having you with us, and we look forward to welcoming you back to Hyatt Regency Malta for another wonderful stay. Warm regards, Anna Zebracka Guest Relations Manager
Superb Hotel
This is a top class hotel with superb facilities and exceptional staff. A fantastic choice, with a central location and endless attention to detail.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your wonderful review and kind words about Hyatt Regency Malta. We are delighted to hear that you enjoyed our facilities, central location, and the attentive service provided by our team. Your recognition of our commitment to excellence means a great deal to us. It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional stay. Warm regards, Anna Zebracka Guest Relations Manager
Customer Service
We had a bad experience on check in which could have been easily resolved but there was no attempt at a goodwill gesture which is unfortunate in a 5 star hotel.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologise that your check-in experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and understand how we could have handled the situation better. Please feel free to contact me directly at anna.zebracka@hyatt.com so we may look into this matter further. We hope to have the opportunity to restore your confidence in Hyatt Regency Malta. Warm regards, Anna Zebracka Guest Relations Manager
A wonderful place to stay while sightseeing in Malta.
The hotel and staff make this a 5 star experience. The location was perfect for sightseeing during the day and had something going on at night to unwind before heading up to the room. The rooms are clean and have all the amenities you need while away. I would stay here again when visiting Malta.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your lovely review! We are delighted to hear that you enjoyed our convenient location, comfortable and well-appointed rooms, and the warm hospitality of our team. It is wonderful to know that we made your visit to Malta so enjoyable. It was a pleasure having you with us, and we look forward to welcoming you back to Hyatt Regency Malta on your next visit! Warm regards, Anna Zebracka Guest Relations Manager
Fantastic hotel & Impeccable Service
The service is the best we've ever had & we travel a lot. Food is fantasic, some of the best we ate while in Malta. Very clean, beautiful space, rooftop pool is great. But overall it was the service from beginning to end that was the best.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your wonderful review! We are delighted to hear that you enjoyed our exceptional service, dining, beautifully maintained spaces, and rooftop pool. Knowing that our hospitality stood out among your many travels is truly rewarding. It was a pleasure having you with us, and we look forward to welcoming you back to Hyatt Regency Malta for another memorable stay. Warm regards, Anna Zebracka Guest Relations Manager
A Gem in Malta
This hotel is an absolute gem and less than 3 hours from London with all year good weather. It is a beautifully designed building with a very large Piazza which combines an old religious building with the modern hotel in a seamless way which adds a sense of space, history and peace as you sit outside on the Piazza having a delicious breakfast or eating dinner in the evening when the whole Piazza is lit up - it is just beautiful and so quiet and restful. Before our visit I contacted the hotel and Valentina ( Head Concierge from Italy ) was so very helpful and remained so throughout our stay - she managed to sort all sorts of things for me and always had a smile - thank you so much for all you did before and during our stay. Anna, the Guest relations Manager, also reached out to us prior to our visit and throughout our stay was just amazing, making contact every day without fail to make sure all was well - quite an amazing young lady who will go far in the hospitality industry - she has my very grateful thanks for making our stay so very special. You arrive at the hotel at the back of the hotel and have to cross the Piazza but usually the doormen are aware of your arrival and come to help with luggage - otherwise it could be a struggle. The Doormen, Hoque and Diego were always around to help and always with a smile. We were allocated a most wonderful suite right at the top with a lovely balcony and sitting room - the room was clean and very well appointed with a very comfortable bed and excellent shower. Housekeeping were also excellent and indeed we met some of them, who again always said hello with a smile and would service the room at whatever time you asked - we had a particular encounter with Kris who was charming and showed us some of the equipment used to clean the rooms ( I did ask to see the item he had in his hand ! ) Our Check in was very good, both professional but friendly and whenever you passed the Front Desk you got a wave and a smile and my thanks go to Franklin and Lotte and of course Wendy the Front Desk Manager, who was lovely. Breakfast was excellent, with a very good choice of food and all freshly replenished when needed - as an example as regards the hot food and the bacon - there was never too much on display so that it goes cold and dry but enough and constantly topped up with fresh bacon - the same with the eggs and all the food was hot and of really good quality. I also liked the fact that there was quite a calm and friendly feeling about the restaurant, without the rushing all over the place with staff - they just quietly got on with the job but were always there when needed with a smile - this made for a very relaxed feel at breakfast which I like and so few hotels achieve. In the evening we were served by Shalina from Nepal on 6 of our 7 nights and she was simply wonderful - she got everything right and made our whole eating experience a special event each night, remembering our preferences etc but especially because she had such a lovely manor and an infectious smile - she has my grateful thanks. We also met Esme, another waitress from the Netherlands who again looked after us very well. The food was excellent - cooked to perfection and the menu choice was also very very good and of a reasonable price and we were able to have something different most nights - our thanks to the Head Chef John and also to Prashanta who came out to see us one evening. We were also entitled to use the Club Lounge and on our first night the Pre Dinner drinks and canapés were sited on the main Piazza which was very nice and everybody was very happy but after this the weather started to deteriorate a little and it was moved to the downstairs original lounge and pretty well everyone was unhappy about this and so most took their drinks etc up to the Piazza - I can see why this change occurred but the downstairs lounge is not so inviting and in need of a decor change with perhaps some alcoves or screening with seating. This might make it a little more inviting - it does have a small outside terrace which we were happy to sit in but there were very few tables - I think this is the only negative point that I wish to make and is by no means huge as the overall hotel and staff are the most important - I do think that the Piazza could have been used for a few more nights - this is a small point but it might be worth trying to make it a little less stark downstairs. As to the food and choice of wines etc - really excellent again and changes each night - we saw the chef in charge of this area - Raship who, like the rest of the staff was lovely Mohammed in the Club Lounge was also lovely with a great smile Mirrko - the Food and Beverage Manager was very visible and also very smart and very approachable and he should feel very proud of what he has achieved in the time he has been at the hotel - a really nice but professional guy who keeps an eye on everything and is willing to make changes where necessary. Janko, the Manager of the Restaurant was so good to us and like Mirko was professional but knew exactly what was going on and ran a very good restaurant in a friendly manor so that it was efficient but relaxing for the guests. I could not possibly end this review without mentioning one of the longest serving members of staff, Matthew, one of the most charming and genuine people I have ever met, who has now been promoted to Director of Rooms and is such a caring and competent man who clearly loves the hotel and just wants it to be successful - he has many ideas and I am sure they will all be good ones - all the staff, without exception talk of him with high regard and respects I do. I have only done this review and mentioned the names of staff because I do believe that this hotel is a gem as are all the staff. Dr Trevor P Rees
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Dr. Rees, Thank you so much for your exceptionally kind and thoughtful review. Reading your detailed account of your stay and the many special moments you and your wife experienced at Hyatt Regency Malta was truly heart-warming. It was an absolute pleasure to have you both with us and I am personally very grateful for your generous words and appreciation. Knowing that you felt well cared for throughout your stay means a great deal to me and to the entire team. We are delighted that you enjoyed the beauty and tranquility of our Piazza, the comfort of your suite, our dining experiences and the warm hospitality of our colleagues across the hotel. Your recognition of the genuine care, professionalism, and dedication shown by our team is particularly meaningful, and I will ensure that your wonderful feedback is shared with everyone. Thank you also for your constructive observations regarding the Club Lounge. Feedback such as yours is invaluable and we appreciate you taking the time to share your suggestions. It was truly a pleasure to welcome you and your wife, and we sincerely hope to have the opportunity to see you both again soon. Until next time, we wish you both all the very best and many more wonderful travels. Warm regards, Anna Zebracka Guest Relations Manager
Cool oasis in Malta
Great central location, warm staff, excellent food, great turndown service. I enjoyed retuning to my hotel room after long days exploring, felt like a sanctuary.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your lovely review and for choosing Hyatt Regency Malta for your stay. We are delighted to hear that our central location, warm hospitality, and excellent dining made your visit so enjoyable. It is especially rewarding to know that your room felt like a peaceful sanctuary after your days exploring Malta, and that you appreciated the thoughtful turndown service. Creating a welcoming and relaxing retreat for our guests is something we truly value, and your kind words are greatly appreciated. It was a pleasure having you with us, and we look forward to welcoming you back to Hyatt Regency Malta for another memorable stay. Warm regards, Anna Zebracka Guest Relations Manager
Great hotel!
Had a great stay, fantastic hotel with great staff. Nothing was too much trouble and everyone very friendly. Rooms are fab with everything you need. Rooftop pool great with plenty of loungers and space.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your wonderful review and for choosing Hyatt Regency Malta for your stay. We are delighted to hear that you had such a fantastic experience with us. It is lovely to know that you appreciated the friendly and attentive service provided by our team, the comfort and amenities of our rooms, and the rooftop pool with its relaxing atmosphere and spacious lounging areas. Your kind words mean a great deal to us and encourage us to continue delivering exceptional hospitality to all our guests. It was a pleasure having you with us, and we look forward to welcoming you back to Hyatt Regency Malta for another memorable stay. Warm regards, Anna Zebracka Guest Relations Manager
Fab hotel
Gorgeous hotel, with polite, friendly and courteous staff. We didn't have breakfast but food at Seed (rooftop) was delicious. The king size room with sofa bed was so spacious even though we were three adults and the sofa bed was out. Really close to St Julian's night life and just a 10 minute taxi journey to Valletta.
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you for your wonderful review. We are delighted you enjoyed our spacious rooms, delicious dining at Seed, and convenient location close to St Julian’s nightlife and Valletta. We truly appreciate your kind words and look forward to welcoming you back to Hyatt Regency Malta. Warm regards, Anna Zebracka Guest Relations Manager
Fantastic September stay!
A fantastic hotel, great quality and so so friendly. Every staff member spoke to you on your way around the hotel and nothing was too much trouble, from the spa to the rooftop everything worked perfectly, gorgeous room overlooking the piazza. Super clean and quiet...superb stay!
Hyatt Regency Malta, Guest Services / Front Office at Hyatt Regency Malta, responded to this review
Dear Valued Guest, Thank you so much for your wonderful review and for sharing your experience with us. We are delighted to hear that you had such a fantastic stay and enjoyed the quality of the hotel, our spa and rooftop facilities, and your beautiful Piazza-view room. It is especially lovely to hear your kind comments about our team. We truly believe that genuine, friendly service makes a stay memorable, and we are so pleased that you felt welcomed throughout the hotel. Thank you once again for your kind words. We look forward to welcoming you back to Hyatt Regency Malta for another superb stay. Kind regards, Anna Zebracka Guest Relations Manager
Friendly Staff, but Poor Reception Service and Steep Slope
The main entrance of the hotel is located on a very steep slope. Dragging heavy luggage up there was exhausting, so I initially couldn't believe the entrance was actually at the top—unfortunately, it really was. When I finally reached the entrance, the bellboy immediately came over with a warm smile to help me with my luggage. However, during check-in, the two receptionists completely ignored my requests and casually assigned me a room on a very low floor. If an upgrade required an additional fee, they should have informed me rather than simply brushing my request aside. This was my biggest disappointment, as I would have been more than willing to pay extra for a room change. On a positive note, the housekeeping staff were very friendly, and the room was kept neat and tidy. As for the hotel pool, it was quite small and not at all what I had expected, so I didn't end up swimming there.
Kasia Waluk, Owner at Hyatt Regency Malta, responded to this review
Dear Guest, Thank you for taking the time to share such detailed feedback following your stay. I am pleased to hear that our Bell Team made a positive first impression by assisting you with your luggage, and that you found our Housekeeping team friendly and your room neat and tidy. I am, however, sorry to read about your experience at Reception. In particular, I regret that you felt your request regarding the room allocation was not properly heard or explained. This is not the level of communication or personalised service we aim to provide. Even when a requested room change involves an additional charge or cannot be accommodated, we should clearly explain the available options and ensure that the guest feels listened to. Your comments will be shared with the Front Office team as a valuable reminder of the importance of listening carefully, explaining options clearly and taking ownership of each request. Regarding the entrance, we understand that the slope can be challenging, particularly with luggage. I am glad that our Bell Team member was able to assist you promptly. We also appreciate your feedback regarding the size of the pool and understand that it did not match your expectations. Thank you again for highlighting both the positive and the areas where we fell short. I sincerely hope we will have the opportunity to welcome you again and provide the attentive and personalised service you expected from Hyatt Regency Malta. Warm regards, Kasia Waluk Front Office Manager Hyatt Regency Malta
Outstanding
The hotel was amazing and immaculately clean, with excellent facilities including an indoor swimming pool, sauna and Turkish ice bath. All of the staff were friendly, welcoming, courteous and always happy to help. One of our favourite parts of our stay was the exceptional service we received from Shalena. Her customer service couldn’t have been any better, and she was a key reason we returned to the hotel restaurant every night during our stay. She was extremely knowledgeable about the menu and gave us great recommendations on the best drinks to accompany our meals. She was attentive, efficient and played a huge part in ensuring the service ran smoothly, all while maintaining a warm and friendly smile. She really was outstanding. As a family, we felt that the area of St Julian’s is perhaps better suited to those visiting Malta to experience the nightlife. However, the hotel itself was very well situated for exploring other parts of the island, including Valletta, Ħaġar Qim, Mdina and close proximity to the airport. Overall, we had a fantastic stay and would happily return. The excellent facilities, wonderful staff and especially the outstanding service from Shalena made our visit very memorable.
Kasia Waluk, Owner at Hyatt Regency Malta, responded to this review
Dear Stephanie, Thank you so much for sharing such a wonderful and detailed review of your stay. We are absolutely delighted to hear that you found the hotel immaculate, enjoyed our facilities and, most importantly, felt genuinely welcomed and well looked after by our team. A very special thank you for your kind words about Shalena. It is wonderful to hear how her knowledge, thoughtful recommendations and attentive service made such a lasting impression and even encouraged you to return to our restaurant throughout your stay. I will be delighted to share your recognition with her, I am sure it will mean a great deal to her. We also appreciate your observations regarding St. Julian’s and are pleased that you found the hotel a convenient base for exploring the wider island, including Valletta, Mdina and Ħaġar Qim. It is wonderful to know that you had such a memorable family stay and that you would happily return. We very much look forward to welcoming you and your family back to Hyatt Regency Malta. Warm regards, Kasia Waluk Front Office Manager Hyatt Regency Malta
Fantastic choice on Malta
Modern spacious hotel. A two-level rooftop pool area with food and drink service, to say nothing of fantastic 360-degree views. Full spa with a 24-hour indoor pool. Large, well-appointed, well-designed rooms; excellent bathrooms and showers. Sea-view balcony rooms on the upper floors have 180-degree views of the coast. With Club access, you can partake in an aperitivo on the exterior plaza between 5-7 pm. Water refill stations on every floor. Super-friendly staff. Grandiose breakfast selection for all tastes and needs, simply superb. Every night there is themed entertainment by the pool area or on the plaza - a movie night, a live music show, etc. Location in the heart of St Julian brings a lot of outside entertainment close by.
Kasia Waluk, Owner at Hyatt Regency Malta, responded to this review
Dear Ilya, Thank you very much for taking the time to share such a detailed and generous review. We are delighted to hear that you found Hyatt Regency Malta to be a fantastic choice for exploring the island and that you enjoyed our spacious rooms, rooftop pools, spa facilities and the views from our higher floors. It is particularly wonderful to hear your appreciation for the little details that are designed to enhance the stay, from the water refill stations and Club aperitivo to our breakfast selection and the evening entertainment. We are also very pleased that our team’s friendliness added to your experience. Thank you for highlighting so many aspects of the hotel and for recommending us to fellow travellers. We hope to have the pleasure of welcoming you back to Malta and Hyatt Regency Malta in the future. Warm regards, Kasia Waluk Front Office Manager Hyatt Regency Malta
Showing 20 reviews since September 8, 2026.