Reviews
Five Star on Customer Service and Amenities.
I'm a big fan of Hyatt Regency and the Hyatt Regency Mainz is worth visiting. It is located adjacent to the Rhine River. It's also centrally located and is a 7-minute walk to the Mainz cathedral and a Gutenberg museum. Amenities are one of the reasons why I continue to stay with Hyatt Regency. The executive lounge has the evening snack hour that provides a plethora of finger foods and in and with the Hyatt Regency in Mainz Germany. They had soup and selection of fresh bread with butter and cheese. Great selection of local wines and the usual sodas and water. They also have finger foods that are that are comprised of rice dishes, some salads, and some type of dessert. The buffet breakfast is a great selection of hot dishes as well as a juice press as well as pastries cold dishes and you can also get your omelette or different types of eggs specially ordered. The underground parking is convenient, especially during the winter season. They have a pretty decent fitness center that have several machines as well as free weights. All in all it was worth paying the extra money or using the my extra points to stay at their Regency and will continue to do so in the future.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Alice M, Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with us. Your kind words and continued loyalty mean a great deal to our team. We look forward to welcoming you back in Mainz on your next visit! Best regards Hyatt Regency Mainz
Wonderful stay
The location and atmosphere is great. The room was wonderful. Bed was very comfortable, room clean, bathroom clean. Staff friendly and attentive.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear 16josephines, It´s great to read about your fantastic stay with us! We thank you for your feedback and your rating! Hope, to see you again. Best regards Hyatt Regency Mainz
Uncomfortably Hot Rooms and Poor Sleep Quality
I would not stay here again, even if offered a complimentary room. The primary purpose of any hotel is to provide a restful night’s sleep—a basic expectation this property entirely failed to meet. While the hotel lists air conditioning as an amenity, management artificially throttles the climate control systems, preventing the room from dropping below 23°C. Despite outside nighttime temperatures dipping to 14°C, our room remained trapped at a stifling 23°C and higher—a fact verified using a precision travel thermometer. Consequently, both nights were marked by uncomfortably hot conditions, chronic sleep disruption, and sweating. We left more tired than when we arrived after our flight from the West Coast of Canada. This practice represents intentional greenwashing and cost-cutting at the direct expense of guest comfort, directly contradicting the amenities promised at booking. For context, leading clinical organizations—including the National Sleep Foundation and the American Academy of Sleep Medicine—recommend a bedroom temperature between 15.5°C and 19.4°C, with 18°C widely established as the physiological optimum for restorative rest. Operating rooms at temperatures far exceeding these medical standards while advertising functional AC is misleading and unacceptable.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Kevin A, We are truly sorry that you experienced such an uncomfortable stay. We genuinely wish you had reached out to us during your stay, as we would have been very happy to look into the room temperature immediately and find a solution for you. It is always important to us that our guests feel comfortable, and we regret that we did not have the opportunity to help you while you were here. Best regards Hyatt Regency Mainz
Be careful
Be careful with the reservation. Focus on the breakfast, it is not in the room-price. You can get 78 EUR bill - Bellpepper Restaurant... On the first evening the restaurant was reserved for private party. On the second evening we spend our time in the Rheingoldhalle on our business event. But we got the Bellpepper bill - for nothing.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Jori F, Thank you very much for bringing this to our attention. We are truly sorry for the misunderstanding and, of course, understand your frustration. We took your feedback very seriously and checked the billing immediately. We found that the breakfast had indeed been charged incorrectly. We have therefore refunded the amount that was charged in error and have sent you the corresponding refund receipt for your records. We sincerely apologize for the inconvenience and for the confusion this caused. It was certainly not our intention to leave you with the impression that you had been charged for something you did not receive. Thank you again for letting us know. Your feedback helps us to avoid such misunderstandings in the future. Kind regards, Hyatt Regency Mainz
Great Hotel, Superb Staff
I stayed there for six months and had a wonderful experience with everyone—from the front desk and bar and restaurant staff to housekeeping and management. I would be remiss to name individual employees and risk forgetting someone who contributed to making my stay so enjoyable.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear 349sonn, Thank you for your kind words and for sharing your wonderful experience. We’re delighted to hear that you enjoyed your six-month stay and felt well taken care of by our entire team. It was a pleasure having you with us, and we hope to welcome you back again in the future. Best regards Hyatt Regency Mainz
An excellent hotel in an excellent location.
An excellent hotel in an excellent location right next to the river. Lovely restaurant with river views and an extensive breakfast. It is interesting to see the chefs at work. Very comfortable bedroom with working Air Con. Bathroom had both a bath and a shower. Nice to sit in the bar (or on the terrace) at the end of the day.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Pamela D, Thank you very much for your kind feedback and positive review. We are delighted to hear that you had a pleasant and enjoyable stay with us. We would be very happy to welcome you back again soon.
Mainz Hyatt #1
If visiting Mainz, GE, this is the only place to stay! The atmosphere, location, service, food, location to local attractions, and amenities' cannot be matched by any other Hotel on the Rhine River.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear David C, Thank you so much for your wonderful feedback! We’re delighted that you enjoyed the offerings. We’d be thrilled to welcome you back to Mainz and the Rhine again soon! Best regards Hyatt Regency Mainz
10/10 Recommend!
This hotel was probably the best out of six European hotels we stayed in during our 11 day vacation. It's location on the river was lovely. It incorporated the city's history by connecting the hotel to a historical building. The breakfast buffet was OUTSTANDING. The rooms were clean, spacious, and had plenty of amenities. Staff were very friendly and helpful. We did not have any noise issues in our room or anytime during our stay in the hotel.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Roam61021596093, Thank you very much for your wonderful review! We are delighted to hear that our hotel was the highlight of your European trip. It's great to know that you felt comfortable in your spacious and quiet room and that our team helped make your stay a memorable one. We look forward to welcoming you back in the future! Kind regards Hyatt Regency Mainz
Best thing about Mainz is this River Hotel!
The best place to stay in Mainz! Trust me. Breakfast on the water and the walk outside are absolutely lovely and the customer service is polite and friendly. I enjoyed every bit of it! Close to a train station too which is a big plus! Rewe super market is steps away so are bike rentals. You can't go wrong with this place! Designer coffee in room and luxurious robes and slippers along with a large tub AND a separate shower. I always trust Hyatt with my hotel stays. Their quality is at another level and they just get it.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Arig E, Thank you so much for your kind words and thoughtful feedback. It truly means a lot to us to know that you felt so comfortable and enjoyed your stay from beginning to end. Your appreciation is the greatest compliment for our team, and we'll be sure to share it with them. We can't wait to welcome you back again soon! Kind regards Hyatt Regency Mainz
A hyatt not up to their normal standards
The hotel is tried and not up to usual Hyatt standard Lack of concierge is a major drawback in a city which has much to offer Smell of drains in my room Poor quality coffee
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Nicholas L, Thank you for taking the time to share your feedback. First and foremost, please accept our sincere apologies that your stay did not meet your expectations or the standards you rightfully associate with Hyatt. We´re particularly sorry to read about the issues you experienced with your room. Your comments regarding the concierge service have been noted and shared with the relevant team. While this does not excuse the shortcomings you encountered, we would like to mention that the hotel is currently undergoing an extensive renovation programme. This major project also includes the spa and fitness facilities, which are being comprehensively upgraded to enhance the overall guest experience. Regarding breakfast, we are surprised to read your comments about the coffee quality, as all of our coffee machines have recently been replaced with new, premium-quality equipment. Nevertheless, guest perception is what matters most, and we will continue to review the consistency and presentation of our coffee offering. Best regards Hyatt Regency MAinz
Large, beautiful and clean hotel with a beautiful view of the river
Large, beautiful and clean hotel with a beautiful view of the river. However, they could take better care of their guests when the plumbing renovation is underway, as some rooms had an unbearable smell from the bathroom.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Ramune V, Thank you for your honest feedback. We are sorry that you experienced unpleasant odors in some rooms due to ongoing plumbing renovations, which does not meet our standards of comfort and cleanliness. We are working to improve how such disruptions are managed in the future. We are glad, however, that you enjoyed the location and the beautiful river view. Best regards Hyatt Regency Mainz
Even on a business trip you may appreciate a great hotel stay.
Although my trip was a short business tri, my stay was excellent and the hotel exceeded my expectations. Staff was very polite and accommodative. I would recommend the hotel for tourists also as it is conveniently situated for strolls in the city center and for nice walks by the river.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Vyronas V, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay with us, even during a short business trip. It is especially nice to know that our team, the central location, and the nearby riverside walks made such a positive impression. We truly appreciate your recommendation and hope to welcome you back again soon. Kind regards Hyatt Regency Mainz
Stunning Views and Exceptional Hospitality
A wonderful stay at a prime location with stunning views. The food was excellent, and the staff were warm and welcoming throughout.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear CarolN951, Thank you very much for your wonderful feedback! We’re delighted you enjoyed your stay and hope to welcome you back again soon. Kind regards Hyatt Regency Mainz
Nice hotel, disappointed in amenities
The hotel is in a beautiful location on the river with spacious rooms and a nice bathtub. The pool was not available due to renovation and I am disappointed that the staff did not offer a credit as the purpose of booking the hotel so that my son could use the pool. The basic breakfast cost of 17 euro (croissant and coffee) was too expensive and I was charged full price for my 11 year old son’s basic breakfast
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear Ian B, We’re very sorry to hear that your stay did not fully meet your expectations—especially since the pool was an important reason for your booking. We completely understand your disappointment. Please note that the renovation of our spa area was communicated in advance on our website, even though we understand this does not lessen your experience on site. We do hope you were still able to enjoy the beautiful riverside location and the spacious rooms. Best regards Hyatt Regency Mainz
Amazing location and Optimal service
The location was good and the atmosphere was good as well. The room was fine and the value was ok for the brand level. The room was also clean as well. My only qualm was there was absolutely no air conditioning whatsoever and I had to keep the window open day and night. It was fine, but if people below were smoking it definitely came up. Outside of that the food was good along with the room service.
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear 696oliverf, Thank you for your feedback — really glad you enjoyed the location, atmosphere, and food. Sorry about the lack of air conditioning and the inconvenience with having to keep the window open — we understand how that can affect your comfort. We appreciate you pointing it out and will take it on board. Hope to welcome you again. Best regards Hyatt Regency Mainz
Scientific meeting in Mainz
Beautiful merging of historical and modern design elements. Very pleasant treats, like fruit corner at the entrance, flavored water always available. Spotless cleanliness. Spectacular breakfast!
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear AdriVitto, Thank you so much for your kind words! We're really glad you felt comfortable and enjoyed the atmosphere and little touches. We hope to welcome you back again soon. Best regards Hyatt Regency Mainz
Another amazing stay at Hyatt
Always love to stay at the Hyatt Regency in Mainz. It’s incredibly comfortable, prices are fair, and the food in amazing. I always am looking forward to my next visit
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Dear B5511TBnickb, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed another amazing stay with us. It means a lot to know that you appreciate the comfort, fair prices, and especially the food. We’re already looking forward to welcoming you back on your next visit! Warm regards Hyatt Regency Mainz
Sehr zu empfehlen!!!!!
Sehr zu empfehlen! Meine Frau und ich kommen immer wieder … Der nächste Besuch ist schon geplant ! Danke für die schöne Zeit !
Front Office Hyatt Regency Mainz, Gästeservice/Empfang at Hyatt Regency Mainz, responded to this review
Sehr geehrter Marius v, es ist sehr erfreulich, eine so positive Bewertung über Ihren kürzlichen Aufenthalt bei uns zu lesen. Wir freuen uns sehr über Ihrem nächsten Besuch! Freundliche Grüße Hyatt Regency Mainz
Enjoy top quality!
Yet another wonderful time at the Hyatt in Mainz. Great team, great location, great times! I highly recommend this Hyatt!
Peter Kienast, Geschäftsführer at Hyatt Regency Mainz, responded to this review
Dear Nairolf99, Thank you a lot for your nice words. We appreciate your rating! Best regards Hyatt Regency Mainz
Beautiful hotel in a great location
This is a lovely hotel in a great location, with beautiful views right on the riverfront. The rooms are spacious, clean, and modern. The breakfast is very good, but you should book the room with breakfast included, as it is quite expensive to purchase separately at the hotel, as is typical for Europe. The staff are exceptionally helpful and friendly. My stay exceeded expectations. I thought the value for the price was very good.
Peter Kienast, Geschäftsführer at Hyatt Regency Mainz, responded to this review
Dear Jill T, Thank you so much for your wonderful feedback! We're delighted that you enjoyed the location, breakfast, and our team’s hospitality. Great to hear we exceeded your expectations – we’d love to welcome you back soon! Best regards Hyatt Regency Mainz
Showing 20 reviews since October 24, 2025.