Reviews
A hotel checking you out and giving your room to other guests when you haven’t finished your stay
Be careful of this hotel!! they checked me out for no reason and gave my room to other guests before I finished my stay, particularly my room had been paid up the first day I checked in. So far no official explanation or apology from the hotel even I made my complaint to a lady who alleged she is front desk manager. How could Hyatt cheat and treat a globalist like this way? I am waiting for official response from the hotel management.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Yohanatsai, We sincerely apologize for any inconvenience during your stay. We appreciated the opportunity to speak with you directly, and we trust that the additional World of Hyatt points credited to your account, as well as the folio that was provided to you, were sufficient to remedy this incident. Thank you for being a valued Hyatt Globalist. Xybelle Menodiado Front Desk Manager
Favorite Hyatt location
This Hyatt Regency West Houston is our favorite Hyatt location. It is beautiful with koi ponds full of beautiful fish in the lobby. The lobby is well displayed and very spacious with beautiful views from the glass elevators.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Terry, Wow, thank you so much! It's wonderful to hear that we are your favorite Hyatt location. We appreciate your five-star review and hope to welcome you back soon. Xybelle Menodiado Front Desk Manager
Great time at Hyatt Regency
The atmosphere and ambience were aesthetically pleasing and the room was top notch more like executive level kind of vibe.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Samuel, We're glad you enjoyed your time at Hyatt Regency Houston West! We’re especially glad the stylish surroundings and elevated feel of your room made such a strong impression. Thank you for the five-star rating, and we’d love to welcome you back for another great stay. Xybelle Menodiado Front Desk Manager
Underwhelming Stay
The main floor was nice and the indoor lake was beautiful but the rooms were old and underwhelming. The room was humid and smelled like old moisture. Considering I paid for the room, I wish the room had as much as appeal as the main floor. The breakfast was average at best and overpriced. The customer service was good but expected. I would consider other hotels in Houston before staying here again.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Marlaina, Thank you for sharing your feedback, and we're glad our welcoming public spaces and attentive service stood out during your visit. We’re sorry, however, that your accommodations didn't leave you with the same positive impression, and we understand how that affected your overall stay. We value your candid perspective, and it gives our team important insight into where the guest experience can be stronger. Xybelle Menodiado Front Desk Manager
Great environment and value.
The hotel is well located on the West side of Houston, between Beltway 8 and Katy. This area is known as the Energy Corridor, conveniently providing access to City Center, Memorial City Mall, and dozens of well-known restaurants and a good variety of shopping.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Raul, Thank you for your thoughtful review. We are glad that Hyatt Regency Houston West offered such a convenient base for exploring nearby dining and shopping, and that your stay felt like good value. We look forward to welcoming you back on your next visit to Houston. AMIR ABUTI | Front Office Leader
Great experience
I absolutely love this property and stay here frequently! It is always my preferred choice whenever I’m in Houston, TX. However, the property is a bit outdated and could benefit from some upgrades and modernization. Other than that, I have no complaints and truly enjoy my stays here!
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Anthony, Thank you for continuing to choose Hyatt Regency Houston West whenever your travels bring you to Houston. It is wonderful to know the property remains your preferred place to stay, and your loyalty is sincerely appreciated. We also value your comments regarding the room’s appearance and opportunities for modernization. We look forward to welcoming you back again! AMIR ABUTI | Front Office Leader
Room was terrible
Room was terrible smelled like smoke. Water didn’t get hot. TV didn’t work staff was nice food was good. Would never stay here again
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Eugene, Thank you for sharing your feedback. We are glad our team treated you well and that you enjoyed the food, though we apologize that your accommodations did not meet your expectations. Your comments regarding the room are important to us as we continue working to improve the guest experience. Thank you for staying with us. AMIR ABUTI | Front Office Leader
Good experience.
I have stayed at this location several times, as it is located in a centrally located spot in West Houston, near several entertainment districts. Each time the experience has been good, and we'll above the price paid for the rooms.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Adventure53979115884, Thank you for taking the time to share your review. We're always happy to welcome back returning guests, and we're glad to hear that you had yet another amazing stay at Hyatt Regency Houston West. On behalf of our team, we hope to see you again soon! AMIR ABUTI | Front Office Leader
Come join the fish
Great location (Energy corridor and NW Houston), great breakfast, great people. Love the space and free parking and the karp.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Jason, Thank you for taking the time to share your review! We're so glad you enjoyed our location and that our delicious breakfast helped start your mornings off right. Your kind words mean a lot to us, and we hope to welcome you back to Hyatt Regency Houston West again soon! AMIR ABUTI | Front Office Leader
Steer clear
Terrible, rooms not ready for guests until late into evening. Outlets in room not working, bathtub dirty, overall cleanliness poor.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Anne, Thank you for taking the time to share your experience. We’re very sorry that your arrival was met with such a frustrating delay and that the condition of the room did not reflect the level of readiness, cleanliness, and care we expect to provide. Your concerns have been taken seriously and will be reviewed with our leadership team, and we hope there may be an opportunity to earn back your confidence in the future. AMIR ABUTI | Front Office Leader
A Gracious Welcome
I find Hyatt to be the only Hotel experience I want. We look first for an opportunity to stay with you. Thank you I appreciate the repeat welcome - what I expect seems to be the standard and then above that. Thank you.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Kathleen, Thank you for your kind words! We're truly honored to hear that you look first for an opportunity to stay with us. That loyalty means the world to us. It's especially meaningful to know that the repeat welcome you receive meets your expectations and then goes above them; that's exactly the standard we strive for. Thank you for your continued trust in us, and we can't wait to welcome you back to Hyatt Regency Houston West again soon! AMIR ABUTI | Front Office Leader
A Nice hotel
Location is highly accessible and next to highway and in a very clean neighborhood. Atmosphere is very clean even though there was extensive construction of the aquarium. Rooms bed was comfortable and the room was clean and good. The bathroom needs an update. Value: For the size and service provided in the hotel. you get a full 4 star treatment at 2 star price. Cleanliness: The hotel was very clean. The elevator can be a little bit more faster and provide more time for user to getting in and out. It was too quick to close. Noise Level: Ultra quite with no highway noise even though the hotel was right on the highway.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings, It was a pleasure having you stay with us, and we are glad you found your visit to be such a great value. Knowing that you were able to enjoy a comfortable, peaceful stay despite our convenient location near the highway is especially nice to hear. We also appreciate your thoughts on areas where some updates and improvements could make the experience even better, and we will be sure to share them with our team. Thank you for choosing us, and we hope to welcome you back the next time you are in the area. AMIR ABUTI | Front Office Leader
Great Relaxing Stay
The Hyatt Regency West Houston if a very relaxing stay, the breakfast buffet was very enjoyable and the location was very convenient. The lakes inside the atrium are undergoing renovation and we can not wait to see the Koi fish in the renovated lakes on our nest stay.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings, It is wonderful to know that your time with us was just the relaxing getaway you were hoping for. We are glad you enjoyed starting your day with our breakfast buffet and found our location so convenient for your plans. We love that you are already looking forward to seeing the Koi fish once the renovations are complete. Thank you for choosing Hyatt Regency Houston West, and we cannot wait to welcome you back to enjoy the finished space. AMIR ABUTI | Front Office Leader
Worst hotel chain
Everything what a disaster hotel. I had breakfast on the plan which the manager repeatedly told me. Then you guys charged me for 2 breakfast ? Just can’t reach anyone anytime on the phone. Have wasted over 2 hours to reach.
Over promised & under delivered.
Overall, I liked the location & the ease of being able to get where I needed to. That being said, I was not impressed with having to smell primer & sealant while the indoor aquatic feature was being renovated. Also, not a fan of having to be mindful of not stepping in the water puddle at the ice machine. All things I would not be critical of if I were staying at a motel seeing how that was not the case these things must be brought to the forefront.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Aaron, Thank you for sharing the positives along with the areas that deserved more attention. It’s good to know our setting made getting around convenient, but we’re sorry our renovation work affected your comfort while you were here. The ice machine also should’ve been addressed promptly, both for appearance and guest safety. We appreciate your feedback and hope to welcome you back for a more polished experience. AMIR ABUTI | Front Office Leader
Stayed there for a reason
Pretty place, but it is aging and needs to be refurbished. Their food is wildly overpriced and the restaurant is awful. No microwave in the rooms.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Linda, We are glad you appreciated the beauty of the property, though we are sorry that other aspects of your visit did not meet your expectations. We value your comments and will keep them in mind as we continue looking for ways to enhance the experience we provide our guests. Thank you for your review and for choosing to stay with us. We hope to have the opportunity to welcome you back for a more enjoyable visit. Warm Regards, Xavier Mathews Director of Front Office
Improvements needed
Room is old and outdated. The bathroom requires major updates. The lobby is nice and clean. Don't get fooled by the nice lobby.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings, Thank you for taking the time to leave a review. Our team regrets your displeasure and sincerely apologizes for the inconvenience. We take pride in our guest environment, so your comments concern us. Rest assured, we are reviewing the matter and will take appropriate measures to ensure our facility remains consistently immaculate. Thank you for your honest feedback. In the future, we would welcome the opportunity to provide you with an experience that properly reflects the standards we hold. Warm Regards, Xavier Mathews Director of Front Office
Great stay!!
Friendly staff, check in and check out quick and easy. Clean rooms. They are in a lobby renovation, but I was there over a weekend and there were no workers on site. Food and service was EXCELLENT. I think they have a real chef back in the kitchen. The waitstaff was super nice, accommodating and on the ball!!
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Rovin, We are so glad you had an enjoyable stay and found your room to be comfortable. It is especially nice to hear the dining experience stood out, and we will be happy to share your compliments with the team. Thank you for your review and for choosing to stay with Hyatt Regency Houston West. We hope to welcome you back again! Warm Regards, Xavier Mathews Director of Front Office
A very conveniently located, pleasant and comfortable hotel to stay
A very good hotel, conveniently located on the I-10 Energy Corridor. The foyer and attrium is very attractive and pleasant. The buffet breakast is very good but needs some daily variations in the food items. The breakfast pricing is a little high.
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Marvin, Thank you for this review of our convenient location in Houston. Our team is glad you enjoyed the breakfast buffet and has noted your suggestion to add more variety. We truly appreciate your feedback and look forward to welcoming you back again soon! Warm Regards, Xavier Mathews Director of Front Office
Naseem family trip
few problems that I already mention earlier , other than that every thing was good and we all enjoyed staying in the hotel,
General Manager, General Manager at Hyatt Regency Houston West, responded to this review
Greetings Asif, Thank you for your review. We're glad that overall, you and your family enjoyed your stay with us. If you would like to discuss this matter further, please consider reaching out to us offline, as your feedback helps us continue improving. We hope to welcome you and your family back again soon. Warm Regards, Xavier Mathews Director of Front Office
Showing 20 reviews since August 13, 2026.