Hotel Policies

Customer Harassment Policy

Click here for Customer Harassment Policy.

When Using the Regency Club Lounge

Children under the age of 12 are not allowed to join the evening cocktails (5–7 p.m.). Picnic baskets are available for guests with children under age 12 to enjoy in the room. Please ask Regency Club Lounge staff for more details.

Please refrain from bringing or taking food and beverages to or from the Regency Club Lounge.

Please refrain from talking on your mobile phone in the Regency Club Lounge to respect other guests.

The Use of Each Facility by Children

To ensure the comfort of all our guests, we have established a children's policy at each facility.

Accommodation

Children under the age of 12 can stay free of charge by sharing beds.

For plans that include meals, meals for children sharing beds are not included.

If children under the age of 12 want an extra bed, it can be prepared with an additional charge of ¥12,100 per bed (including 10% service charge and consumption tax). Please contact us by phone (+81 45 222 0100) or email (yokohama.regency@hyatt.com).

*We may not be able to meet your request since the number of beds is limited.

Fitness Center

Children under the age of 15 are not allowed to use the fitness center.

Restaurants and Bar

Guests under the age of 20 are not allowed to use The Union Bar & Lounge during bar hours (after 5 p.m.).

Photography and Videography in the Hotel

Please be considerate when shooting at an angle where other customers are included in the photograph.

Please be aware of your surroundings to avoid bumping into other guests and hotel staff, especially in high-traffic areas such as the lobby, buffet dining and entrance.

Tripods and lighting equipment are not permitted.

Photography for commercial purposes is not permitted.

Pet Policy

The hotel does not allow pets except for service animals.