Reviews
A Wonderful Experience at Hyatt Regency Guam
I absolutely loved my experience at the Hyatt Regency Guam Hotel. From the moment I arrived, the staff made me feel welcome and well cared for. The room was clean, comfortable, and offered beautiful views. The hotel's location was perfect, with easy access to the beach, restaurants, and local attractions. The amenities were excellent, and the overall atmosphere was relaxing and enjoyable. I would highly recommend Hyatt Regency Guam to anyone visiting the island and look forward to staying there again.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your wonderful feedback! We're delighted to hear that you had such an enjoyable stay and felt warmly welcomed by our team. We're glad you loved the comfortable accommodations, beautiful views, convenient location, and relaxing atmosphere. Your recommendation means a great deal to us, and we look forward to welcoming you back to Hyatt Regency Guam for another memorable stay.
A Solid Well Managed Resort in Beautiful Tumon Bay
The resort is well managed and maintained. Rooms are relatively large, all with ocean views. Great A/C to deal with the tropical Guam climate. Staff is young and eager to help. The best resort in Guam. I plan to return soon to stay at this Hyatt Regency again.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for sharing your experience with us! We're thrilled to know you enjoyed our ocean-view rooms, friendly team, and your overall stay. We truly appreciate your recommendation and look forward to welcoming you back to Hyatt Regency Guam soon.
Must Stay!
The Hyatt Regency has been amazing with our large group! The Director and her management team are unmatched! The hotel is beautiful and there is always some event going on! Winefest was great!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind review! We're delighted your group had a wonderful stay and enjoyed Winefest. We truly appreciate your recognition of our team and look forward to welcoming you back to Hyatt Regency Guam soon!
Perfect Location
Perfect location. Sandy beach just minutes away. Flew with family to attend a wedding ceremony at the Hyatt. The lobby is still amazingly decorred. Front Desk personnel were courteous. Rooms were clean. Staff very polite and helpful. Will stay here again.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind review. We're delighted to hear you enjoyed our beachfront location, clean rooms, and friendly service. It was a pleasure welcoming you and your family, and we look forward to seeing you again soon.
We will be back!
The Hyatt Regency Guam exceeded my expectations. Staff were helpful and friendly. The grounds, pool, and beach are lovely and well maintained. Food and club lounge were excellent. The rooms and guest floor hallways are starting to look a bit dated but that is really the only negative thing I can say about the hotel and it didn't affect the quality of our stay. Terrific location. I look forward to returning!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your wonderful feedback. We're delighted to hear you enjoyed our service, facilities, and location. We appreciate your comments and look forward to welcoming you back to Hyatt Regency Guam soon!
I love Hyatt Regency Guam!
Hyatt Regency Guam has excellent customer service all around. Rooms were clean, room service food was beautifully prepared and front desk staff were all warm & welcoming!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind review! We're delighted to hear you enjoyed our customer service, clean accommodations, and room service. Your compliments to our Front Desk team are truly appreciated. We look forward to welcoming you back to Hyatt Regency Guam soon!
Will always be my first choice
Love the covered garage, upgraded rooms, clean/quiet rooms, timely service when requested and an exceptional weght/fitness room
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind review and for making Hyatt Regency Guam your first choice. We're delighted to hear you enjoyed the upgraded rooms, covered parking, timely service, and fitness center. We appreciate your support and look forward to welcoming you back soon!
Overall Excellent Hyatt Regency Guam Niji Experience
The Hyatt Regency Guam Niji Restaurant was an excellent experience because of the exceptional service and the delicious food. The only drawbacks were the weed-overgrown garden view and the mold from adjacent building walls. I've heard these comments from other customers, as well. If these drawbacks were corrected soon, the Niji dining experience would be among the very best on Guam. Come on, Hyatt Regency Guam, you can do it. Thank you!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your feedback. We're delighted to hear you enjoyed the food and service at Niji. We also appreciate your comments regarding the garden view and surrounding areas and will share them with our team. We look forward to welcoming you back again soon.
Hyatt Regency Guam Weekend Stay
I arrived at Hyatt Regency Guam at 3:10pm (10 mins past the check in time). I approached the front desk to check in and I was told that my room was not ready. I waited for over 1 hour amd realized that the female rep that was helping me left for the day so nobody was updating me. I decided to go up to the counter again and a male rep helped me and also informed me that my room with a king size bed was still not ready and that it will take much longer before it was ready. He was nice enough to offer another room but the beds were 2 single sized beds rather than a king sized bed. I was still disappointed but I took the offer because I didn't want my family to wait any longer. I was compensated with a later check out the following day. Regardless of the compensation, the fact that it didn't go the way we planned, it was not a fun experience. I hope that Hyatt Guam does a better job in ensuring that customer's rooms are ready upon check in.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your feedback. We sincerely apologize for the delay during check-in and appreciate your patience and understanding. Your comments have been shared with our team as we continue to improve our guest experience. We hope to welcome you back for a smoother stay in the future.
Work made comfortable
Great hotel with beautiful views and a very helpful staff. Room was cleaned and organized everyday. Plenty to do both in and around the hotel.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind review. We're delighted to hear you enjoyed the beautiful views, helpful service, and well-maintained accommodations. We appreciate your feedback and look forward to welcoming you back to Hyatt Regency Guam soon.
Amazing Staff!
Staff was absolutely amazing! Special shoutout to Adele, Winnie, Chris and Ginette that worked and served during breakfast and at the Deli.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind feedback! We’re delighted to hear that Adele, Winnie, Chris, and Ginette made your experience memorable. We will be sure to share your compliments with them. We appreciate your support and look forward to welcoming you back soon.
No place like home (Hyatt)
The experience at the Hyatt Regency, Guam was Amazing! The atmosphere, the different restaurants and the hospitality was incredible! The people were so welcoming & friendly. Always had the Hafa Adai spirit from morning to night. We all felt safe and cared for in this hotel. We have many choices on Guam, but for sure would return again to Hyatt! Thank you Hyatt Regency Guam! Your property & services are impeccable!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your wonderful feedback! We’re delighted you enjoyed your stay and experienced the warm Håfa Adai spirit from our team. We truly appreciate your support and look forward to welcoming you back to Hyatt Regency Guam soon.
Made appreciate Guam even more
Beautiful hotel situated on the heart of Tumon. The hotel itself has activities that you can enjoy during your stay (ex: yoga and children activities). Beautiful beach view and the sand at the back of the hotel, smooootthh.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind feedback! We're delighted to hear that you enjoyed our beautiful location, activities, and beach. It’s wonderful to know your stay helped you appreciate Guam even more. We look forward to welcoming you back to Hyatt Regency Guam soon!
Pretty good. Snorkeling off the beach was tough due to the tides being out so far.
Good location, good atmosphere, rooms were pretty dated. Value was expensive for how the rooms were. Not super noisy. Good service when asked for extra towels. Good amenities but would have been nice to have an actual coffee maker and microwave in the room.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your feedback. We're glad you enjoyed our location, atmosphere, amenities, and the service from our team. We also appreciate your comments regarding the room condition and in-room amenities, as they help us improve our guest experience. We hope to welcome you back again soon.
Great hotel experience
We had a great stay. The hotel was clean, comfortable, and the staff were friendly and helpful. Everything went smoothly and we really enjoyed our experience. We’d definitely stay here again and we recommend to others
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind feedback! We're delighted to hear you had a great stay and enjoyed our clean accommodations, friendly service, and comfortable atmosphere. We truly appreciate your recommendation and look forward to welcoming you back again soon.
Weekend on Guam
I always have a pleasant experience at Hyatt Regency Guam. They have great restaurants, the staff is friendly and helpful, the rooms are clean and spacious. It's a wonderful hotel for any occasions!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind feedback and for choosing Hyatt Regency Guam. We're delighted to hear that you consistently enjoy our restaurants, friendly service, and clean, spacious accommodations. We appreciate your support and look forward to welcoming you back for another wonderful stay.
Seaside luxury.
Seaside luxury. Best pool in Guam! Large spacious rooms with nice balcony. Excellent service. Will return again soon!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your wonderful feedback! We're delighted that you enjoyed our spacious rooms, pool, and service. We truly appreciate your support and look forward to welcoming you back to Hyatt Regency Guam again soon.
Highly recommended
The pool and caves are amazing. Dinner by the poolside at night was an excellent experience. Want to come back for vacation.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your kind review! We’re delighted you enjoyed our pools, caves, and poolside dining experience. We look forward to welcoming you back for another vacation soon.
I love Hyatt Regency Guam!
Hyatt Regency Guam is the epitome of excellence in customer service! A few of the excellent reps that stood out were Laura, Xy, Kale (pronounced Cal) and Jun! Hyatt Regency Guam sets the standard for lodging in Guam!
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your wonderful review and for your kind words about our team. We're delighted to hear that Laura, Xy, Kale, and Jun helped make your stay special. Your recognition means a lot to us, and we look forward to welcoming you back to Hyatt Regency Guam soon!
Maybe our expectation was too high.
Room was a big enough to accommodate the whole family of 5. View from the balcony was awesome!!! Looking over the pool and the beach. The Deli cafe offered very reasonable priced food and very delicious cakes. We tried few cakes and they were all very good. There was no cleaning service with the two nights stay and no towels replaced. No water in the room, we were provided the water bottle to fill at water server station in the various floors. Toilet did not flush well and it was very noisy filling up the toilet. We requested the extra bed for my 13 years old, but the bed was so uncomfortable even my daughter could not sleep on. so, she ended up squeezing into our bed. Do not recommend the extra bed.
Hyatt Regency Guam, Guest Services / Front Office at Hyatt Regency Guam, responded to this review
Thank you for your feedback. We're pleased to hear that you enjoyed the spacious room, beautiful balcony views, and the offerings at The Deli. We also appreciate your comments regarding housekeeping service, room amenities, toilet maintenance, and the extra bed. Your feedback helps us improve the guest experience. We hope to have the opportunity to welcome you back in the future.
Showing 20 reviews since August 3, 2026.