FAQs

The hotel is located at 2334 N International Parkway, DFW Airport, TX 75261, adjacent to Terminal C.

Yes, day-use rooms are available. Book on Hyatt.com by going to the property’s special offers page.

The hotel offers direct terminal access, 24-hour shuttle service, and spacious rooms for all travelers.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early/late options available upon request.

Yes, complimentary luggage storage is available at the front desk.

Yes, please include guest name and arrival date when sending packages to the hotel.

Standard King and Queen/Queen rooms, Junior Suites, and Executive Suites, and VIP Suites are available to reserve.

Yes, rooms feature ergonomic workstations, high-speed Wi-Fi, and multiple outlets. 

Yes, daily housekeeping is available and can be adjusted upon request. 

Your room is equipped with a beverage cooler. The temperature of the beverage cooler is about 45-50 degrees. Please be wary of storing medication or foods that need to be kept at a refrigerated level.

Rollaway beds are available upon request with a $25 nightly surcharge, subject to availability and room type. 

All of our rooms and their balconies are non-smoking.

Yes, we provide a laundry bag and prices in the guestroom closet. Clothes collected by 9AM will be returned the same day by 6pm. Monday through Saturday. There are self-service washers and dryers available at the property as well, detergent and laundry sheets available for purchase at the front desk.

Yes, the hotel is located on airport grounds, adjacent to Terminal C. There is a walkway between the terminal, or you may request our shuttle for pick-up. 

Yes, complimentary 24-hour shuttle service is available to all terminals. Text 972-325-0899 with your last name, phone number, and number of individuals in your party to notify us of your arrival, and we will dispatch the shuttle for you. 

Yes, self-parking is available in our covered garage, free for overnight guests. 

Yes, EV charging stations are available in the parking area. 

Yes, the hotel features Jacob’s Spring Grille, serving breakfast and lunch, ACES Lobby Bar, and Mister G’s, our sushi dinner restaurant (open seasonally). 

Yes, a 24-hour fitness center is available to all guests. 

Yes, there is an outdoor pool. 

Complimentary standard Wi-Fi is available. Premium high-speed access is available for a fee.

Yes, rooms feature flat-screen TVs with streaming capabilities. 

Yes, connecting rooms are available upon request. 

Cribs and high chairs are available. Kids’ menus are offered at the restaurant. 

Yes, the hotel offers over 92,000 sq. ft. of event space for meetings and weddings. 

Yes, dogs are welcome. A non-refundable $75 cleaning fee applies. Only small dogs weighing 50 lbs. or under are permitted. *Service animals are not pets and are not subject to this policy*. 

Accessible rooms include roll-in showers, visual alarms, and lowered amenities. 

Yes, service animals are welcome.

Please refer to the cancellation policy for the specific dates and room as they change based upon availability and seasonality. 

Yes, corporate and group rates are available. Contact the sales team for details.

Yes, members earn points and enjoy exclusive benefits.