Reviews

Nice hotel accommodations. Easy access to the highway/interstate. It is clean and quiet. Large breakfast with a variety of menu items.

aged hotel, would recommend remodel and updating to rooms, elevators, mechanical equipment, no lunch, the hotel only offers fixed price breakfast, not good for those who want to eat light. Staff was professional.

I have enjoyed staying at The Hyatt Regency Deerfield for business! The entire staff are amazing and the rooms are clean and very well decorated. I also enjoyed the restaurant and bar, where the food is delicious and are the hotel guests and bar staff are super friendly! I also love that they serve Starbucks Coffee and they make it exactly the way I like! I will always stay at The Hyatt Regency when I come to the Chicagoland area!

the hotel is old and its not the hyatt that i expected although the staff were very helpful and accomodating. Its just the hotel is quite outdated

My stay at the Hyatt Regency Deerfield was an absolute disaster. I arrived shortly after 3:30 PM and was told my room would be ready at 4:00 PM. Having been traveling since before dawn, I was already exhausted, but I accepted the wait. The hotel then failed to meet its own commitment and did not have the room ready until approximately 4:25 PM. Annoying, but not yet review-worthy. What I found inside the room absolutely was. One of the sofa cushions was covered with large reddish-brown circular stains that strongly appeared to be dried bodily fluid. The apparent solution before assigning the room to a guest was simply flipping the cushion over and hiding the stained side. Whether it was blood, food, or something else is beside the point. It was disgusting, it was obvious, and it should never have been present in a guest room. I went looking for a housekeeper to request a replacement and immediately noticed that the employee I spoke with appeared extremely unwell and could barely communicate. I then went to the lobby to report the condition of the room, where hotel staff attempted to explain away the stains as food residue. Looking at the size, color, and extent of the staining, I found that explanation difficult to take seriously. When I returned to my floor, the situation escalated from unpleasant to alarming. The same employee was lying face down and completely unresponsive in the hallway. I initially assumed she might simply be exhausted. It quickly became apparent that something far more serious had happened. I called a colleague staying nearby and together we checked on her. She appeared to have fallen hard, had visible facial injuries, and was struggling while lying face down on the floor. We immediately alerted hotel staff. What followed did little to inspire confidence. The response was chaotic, disorganized, and seemed focused on getting the employee back up rather than preserving the scene and waiting for emergency professionals to assess her condition. The employee appeared confused, disoriented, and unable to communicate coherently. Eventually paramedics were called and arrived to take over the situation. At that point, I simply wanted to get through the remainder of my stay. To this day, management has never contacted me regarding either the room condition or the medical emergency that occurred directly outside my room. No acknowledgment. No apology. No follow-up. The stained cushion was eventually replaced, but by then the damage was done. The entire property feels old and poorly maintained. The elevators operate erratically enough to make you wonder what other maintenance issues are being ignored behind the scenes. A delayed check-in can happen. A housekeeping mistake can happen. An employee suffering a medical emergency can happen. What should not happen is all of those things occurring during the same stay while management appears either unwilling or unable to exercise basic operational control. My impression of this hotel is simple: poor housekeeping, poor management, poor communication, and a complete lack of attention to detail. There are plenty of other hotels in the area. Stay at one of them.

Hotel is dated. Staff was very friendly and responsive, but hotel needs some renovations and TLC . Wallpaper bubbling, water leaking in front in lobby, elevator issues, water pressure for shower was terrible, shower drain didnt drain fast enough(gross). The more I looked around the more issues I saw. Some parts look nice, but it seems like its time to fix some aging stuff.

It was a quick stay, but my experience was great. The room was spacious and clean. Staff was friendly. Price was reasonable. I would stay again.

Great service, good experience overall. We booked 3 rooms and asked for bottled water constantly. The service was great and everyone is happy with the stay.

The hotel itself is a little outdated and needs a renovation, but the rooms were comfortable. The rain shower and shower wand definitely made up for it. My drink at the bar was good and my colleague said the breakfast buffet was above average.

Location was perfect for our needs. Room was quite adequate. Restaurant was plentiful. Staff was very helpful. Would recommend for the future.

I'm always happy with Hyatt. At the Hyatt Regency, I am always treated with respect and remembered as a valued member. Thanks for the opportunity to give my good review

Great room with plenty of room and a great location. I'd recommend it to anyone. The room was larger and more comfortable than others that we paid double the price

Good location but needs renovation and better customer service. The room was really dark and some lights on the bed were not functioning. Do not expect a typical Regency experience here. Supposed to have a business center but no printer and the front desk wasn’t even sure about having a fax machine. There seemed to be a lot of groups having meetings here.

Terrible experience, The bird was lumpy, very uncomfortable, and difficult to fall asleep.low dim room, lighting, zero water pressure, telephone did not work. Hallways were clear, but carpeting was splitting at the seams and looked old. Base Boards were peeling off the walls, The Lobby Sunday morning was never cleaned from the event of Saturday night. Including food, tables, drinks, and empty glasses, and garbage from the event members.

Room was very clean and well-appointed. However some non-room rate costs were unreasonable. Staff was unable to count change and generally had difficulty handling cash purchases.

Excellent room and staff, little tricky to find, but well worth the effort. Clean and perfect for a working stay. Large lobby, Starbucks, bar and restaurant.

Wow! What a nice experience at the Hyatt Regency Deerfield. The main thing I take away was that the employees really cared about me during the stay. I appreciated it.

Had an awesome time. Super clean spaces and really friendly staff. Appreciated the early checkin and accommodating this.

Clean, nice hotel, convenient to I-294. Easy on and off. Huge lobby. Although we saw folks coming and going to parties, we never heard any real noise in the rooms - they were very quiet. Friendly staff. Thanks!

Room was nice and clean I just feel like the bed would need better bedding and the A/C wasn't working as expected at night it was really hot and we couldn't get the A/C to stay on it would turn off after 5min of it being off. But overall the room was nice and clean