FAQs
General FAQ
We are located 28 miles from downtown Chicago with access to the city via car or train.
Hotel Experience & General Information
Check-in is at 4:00 PM, and check-out is at 12:00 PM.
Complimentary luggage storage is available on arrival and departure days. Please let our bell team know if you need to store your luggage.
Rooms & Amenities
Yes, we offer daily housekeeping services.
Yes, hypoallergenic options are available upon request.
We do not have mini fridges in guest rooms, but every guest room does include a mini cooler.
Only our suites include microwaves. However, we do have a microwave available in the vending area on each guestroom floor for guests to use as needed.
Yes, we offer in-room dining breakfast service from 6:00 AM - 10:00 AM every day and dinner service from 5:00 PM - 10:00 PM.
Parking, Travel & Transportation
No, we do not offer valet parking.
Yes, complimentary self-parking is available.
We do not have electric vehicle chargers on property. However, there are several electric vehicle chargers located within 2-3 miles of the hotel.
The closest airport is Chicago O’Hare International Airport (ORD), which is 13 miles from the hotel.
Guests can commute to Chicago via the Metra line at Lake Cook Road Metra Station, located 1.6 miles from the hotel, or Deerfield Metra Station, located 2 miles from the hotel. Guests can also use rideshare services such as Uber and Lyft or taxis to travel by car.
Hotel Facilities
Yes, we have an indoor heated pool that is open year-round from 5:00 AM - 11:00 PM.
Yes, we have a large fitness center with free weights, weight machines and cardio equipment, including a Peloton bike.
No, reservations are not required at Jaxx Lounge or Jaxx Bistro. We welcome walk ins.
WiFi & Digital
High-speed Wi-Fi is complimentary in all guest rooms and public areas of the hotel.
Yes, each guest room and suite features a 65” Smart TV.
Yes, we do offer mobile check-in and digital keys.
Families & Groups
Yes, we have connecting rooms available. Please reach out to the hotel if you would like any connecting room accommodations during your stay. Connecting rooms are not guaranteed.
Pets
No, only service animals are allowed in guest rooms.
Accessibility
We offer ADA rooms with roll-in showers including grab bars & raised toilet seats, emergency strobe lights and strobe-light smoke detectors, lowered key entryway and thermostats and light switches, and wide doorways. Our restaurants, public areas, meeting spaces, pool, and public washrooms are also accessible.
Booking & Policies
Guests must cancel their reservations 48 hours prior to arrival. If a reservation is canceled within 48 hours of check-in, a 1 night cancellation fee will be charged to the credit card on file.
Yes, we offer early check-in and late check-out, dependent on availability. Please contact the hotel or Front Desk if you are looking for early check-in or late check-out.