Hotel Policies
Confidentiality of Guest Information
Policy Statement
It is the policy of Hyatt Regency Dar es Salaam, The Kilimanjaro, that all guest information is kept secure and not shared with unauthorized persons or authorities without valid permissions
Purpose
The purpose of this policy is to ensure our guest’s privacy is not infringed upon and that all staff have the utmost concern for guest safety and security.
Documents
All documents containing any guest information is to be kept in a safe environment, which allows restricted access only to authorised personnel. These documents include but are not limited to:
- Credit card receipts
- Registration card receipts
- Guest/information folios
- Service checks (restaurants, concierge, etc.)
Recently processed documents will be stored in easy access areas, whereas the rest will be stored on-site, per hotel policy, for an agreed duration of time. All storage areas will have restricted access at all times.
The above policy is subject to review at the discretion of the management and employees will be made aware of any changes.
Smoking Policy
Hyatt Regency Dar es Salaam, The Kilimanjaro, is committed to providing a smoke-free environment (including vaping). Any room found to have been smoked in is subject to a smoking fee of no less than $500, plus tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.
Pet Policy
The hotel does not allow pets except for service animals.