FAQs

The hotel is non-smoking, and smoking is not permitted in the hotel. A $500 fee will be charged for smoking in guest rooms and may result in possible eviction from the property. For guests who wish to smoke, there are designated smoking areas located at least 20 feet from the hotel—just check with the front desk for directions.

For lost and found assistance, guests staying in the hotel can dial extension 6500 from their room. If you're outside the hotel, simply contact the front desk directly for support.

Yes, the hotel offers mobile check-in, digital key access, and app-based services. Please note that digital key functionality is available exclusively to World of Hyatt members who have the app installed on their mobile device.

Packages can be conveniently delivered to our properties. We kindly ask that the shipping label contains the following information to ensure your package gets delivered quickly and safely:

1. Your Name
2. ATTN: Hotel Name
3. Hotel Address

Handling fees are based on weight:

• Up to 5 lbs: $5
• 6 to 45 lbs: $20
• 46 to 99 lbs: $40
• 100 lbs and over: pricing varies depending on size

Please contact the Front Office for delivery instructions and exact rates.

Hyatt Regency Santa Clara is located in the heart of Silicon Valley. Connected to the Santa Clara Convention Center and just steps from Levi’s Stadium, positioning it as a premier choice for business, leisure, and event travelers. Our modern accommodations, panoramic stadium views, and proximity to California’s Great America further distinguish us from other properties in the area.

Hyatt Regency Santa Clara is a great fit for all travelers. Whether you're here for a conference, a family trip to Great America, a 49ers game with friends, or a solo Silicon Valley adventure, the hotel’s prime location and thoughtful amenities make it easy to relax, dive in, and make the most of your visit.

Absolutely! We’re happy to hold your luggage both before check-in and after check-out. This service is available to registered hotel guests or those attending a conference at the hotel. Just stop by the front desk and we’ll take care of you.

To qualify for a group room block at the hotel, a minimum of 10 guest rooms is required. This allows for coordinated booking and potential group benefits through the sales team.

Additional personal care items—including Q-tips, toothbrushes, floss, mouthwash, makeup remover wipes, and more—can be requested through the front desk, subject to availability. The team will be happy to assist with any essentials you may need during your stay. These items are also available to purchase in The Market.

Yes, we offer complimentary microwaves, tea kettles, and steamers upon request. Availability may vary, so we recommend asking the front desk early during your stay.

We provide daily housekeeping every day, but if you prefer not to receive it, simply let the front desk know or use the "Do Not Disturb" sign. You’re always welcome to request trash removal or restocks through the front desk at any time.

Yes, room service is available daily from 6:30 AM to 10:30 AM and again from 11:00 AM to 10:00 PM. Guests can enjoy a selection of freshly prepared meals and beverages delivered directly to their room during these hours. For menu options or to place an order, simply contact the front desk or use the in-room dining phone line.

Yes, guest rooms are equipped with smart TVs that support streaming via Chromecast. Guests can cast content from compatible devices or access streaming apps directly through the TV interface.

Standard rooms are located on lower floors, while Premium rooms offer elevated views — including high-floor, stadium-facing, or king balcony options. Suites range from Accessible to Chairman’s, each featuring spacious layouts, wet bar area, and upgraded amenities like extended balconies, multiple baths, and living areas with sofa beds. Whether you're after comfort, convenience, or a little luxury, there’s a room to match your style.

Foam pillows and foam duvet blankets are available upon request for guests seeking hypoallergenic bedding. These options offer a comfortable, allergen-conscious sleep experience.

Yes, the hotel provides shampoo, conditioner, and body wash, all by Pharmacopia — a plant-based, eco-conscious brand known for its clean ingredients and refreshing scents located in the showers and tubs.

Items provided in guest rooms, such as bathrobes, pillows, and linens, are not available for purchase. However, select toiletries, including soap and lotion, can be purchased at The Market.

Guest rooms include convenient amenities such as a Keurig coffee maker, hair dryer, ice bin, mini fridge, iron and ironing board, note pad and pen, TV remote, and a selection of toiletries.

Yes, the hotel offers connecting rooms and family-friendly suite options. Availability may vary based on dates and room type. We recommend reaching out directly to confirm your preferences and ensure the best setup for your stay.

Yes, rollaway beds are available for $35 per night plus tax and can be requested through the front desk. Availability is limited, so we recommend inquiring in advance to ensure we can accommodate your needs.

Yes, rooms at Can I have my clothes dry cleaned?Hyatt Regency Santa Clara include business-friendly features such as oversized workstations, high-speed Wi-Fi, and multiple power outlets.

Dry cleaning services are available Monday through Saturday. For same-day service, items must be dropped off by 9:00 AM and will be returned by 6:30 PM (holidays excluded). The cleaners offer dry cleaning, laundry, and wash-and-fold services. Guests must fill out a laundry ticket and place it in the laundry bag with their items; charges will be billed directly to the room. Any laundry sent out on Sunday will be returned Monday evening. Pricing varies depending on the item — please contact the Front Desk for details.

Rental cars and bicycles are not available directly through the hotel. However, many guests choose to use ride-share services like Uber or explore local rental options nearby. If you’d like personalized recommendations or assistance, our front desk team will be happy to help.

No, the hotel does not currently offer EV charging stations. We recommend checking nearby public charging options if you’ll be arriving with an electric vehicle.

San Jose International Airport (SJC) is approximately 5.4 miles from the hotel — about a 10-minute drive, depending on traffic. It's the most convenient major transit hub for arriving and departing guests.

Valet parking is not available at the hotel. Guests are welcome to use self-parking options on-site.

The hotel does not offer shuttle or transfer services. For transportation, guests typically use ride-share apps like Uber or explore nearby options independently.

Parking is complimentary for the first 2 hours.

• 2 to 10 hours: $20
• 10 to 24 hours: $40
• Overnight rate: $40 per day

Pricing may vary during special events and game days*

Yes, the pool and hot tub is open year-round and available daily from 6:00 AM to 11:00 PM. Whether you're starting your morning with a swim or winding down in the evening, you're welcome to enjoy it during those hours.

No reservation is needed — our on-site restaurant operates on a first-come, first-serve basis. Feel free to walk in and our team will be happy to seat you as soon as a table is available.

Yes, Evolution Restaurant & Bar opens daily at 11:00 AM and typically closes at 10:00 PM. Depending on guest activity, it may remain open later into the evening, though food service concludes at 10:00 PM.

Please visit the dining page here to confirm these hours:

The Market

• Daily: 6:00 AM – 9:00 PM

In-Room Dining

• Breakfast: 6:30 AM – 10:30 AM

• All-Day Dining: 11:00 AM – 10:00 PM

Evolution Restaurant & Bar

• Breakfast Buffet (Weekend): 7:00 AM – 11:00 AM

• À la Carte Breakfast:

  • Weekday: 6:30 AM – 10:30 AM

  • Weekend: 7:00 AM – 10:30 AM

• Lunch & Dinner: Daily, 11:00 AM – 10:00 PM

• Bar: Daily, 11:00 AM – 10:00 PM

  • Happy Hour (Weekday): 2:00 PM – 5:00 PM

Truya Sushi

• Lunch: Daily, 11:00 AM – 2:00 PM (Closed Mondays)

• Dinner: Daily, 5:00 PM – 10:00 PM (Closed Sundays)

Yes, our fitness center is open 24 hours a day for guest use and is located on the 3rd floor. It features a range of modern equipment, including Peloton bikes, cardio machines, and strength-training options. Towels and refillable water stations are also available to ensure a comfortable workout experience.

Guests are welcome to rent cabanas or daybeds in the pool area, either through Resort Pass or directly with the Front Office. The hotel also offers a private karaoke space, available for three-hour reservations. Pricing for both cabana and karaoke rentals varies based on date and occupancy. Please contact the Front Office for current availability and rates.

We offer outdoor fire pits near the pool, providing a welcoming space for guests to relax and unwind.

Yes, complimentary Wi-Fi is available in all guest rooms and public areas. Simply select “Hyatt_Wi-Fi” from your device’s network list and follow the prompts to connect. No password is required.

Yes, event and meeting spaces are available at the hotel. Whether you're planning a corporate gathering, social celebration, or private meeting, our team can help coordinate the right venue space and setup to suit your needs. Please reach out to the sales and events department for availability and details.

Yes, you're welcome to visit the hotel to view the meeting spaces. We recommend contacting the sales and events team in advance to schedule a tour, so they can ensure availability and provide a personalized walkthrough based on your event needs.

Yes, the hotel offers a variety of amenities for children, including cribs and high chairs. We also provide child-friendly toiletries such as baby shampoo, toothpaste, and toothbrushes. For dining, kids’ menus are available at select outlets, and our team is happy to assist with recommendations or activities suitable for families.

Guests may bring up to two pets per room, with a maximum combined weight of 75 lbs (or 50 lbs for a single pet), and a non-refundable fee of $100 applies to stays of 1–6 nights, while stays of 7 nights or more incur a $200 fee. For everyone’s comfort, pets are not permitted in the pool area, restaurants, fitness center, or The Market.

The hotel offers a range of accessible features to support guests with mobility and visual needs. Accessible rooms include roll-in showers or tubs with lower entry, and select rooms are equipped with technology that alerts the phone when the doorbell rings — ideal for guests with visual impairments. We also provide shower chairs upon request, elevators with accessible controls, and restaurant tables designed for wheelchair access.

The hotel’s cancellation and change policies vary depending on how the reservation was booked. For the most accurate details, we recommend reviewing the terms provided at the time of booking or contacting the hotel directly for assistance.

Early check-in may be available depending on hotel occupancy and room readiness. Pricing can vary based on demand and timing, so we recommend contacting the front desk on your arrival day for the most accurate information.

Late check-out may be available depending on hotel availability and occupancy. Pricing can vary based on timing and demand, so we recommend checking with the front desk on the morning of your departure for the most accurate options.

Check-in time begins at 4:00 PM, and check-out is by 11:00 AM.

You will need a valid form of Government Issued ID or Passport with a matching name on a credit or debit card. Guest arriving to complete the check-in must be an authorized individual on the reservation.

Yes, you may depart earlier than your scheduled check-out date; however, an early departure fee may apply. This typically amounts to one night’s room and tax, depending on how the reservation was booked. For exact terms, we recommend reviewing your booking confirmation or speaking with the front desk.

A deposit may be required prior to check-in, depending on the reservation type or booking code. For details specific to your reservation, please contact the Front Office or refer to your confirmation email.

Yes, special rates may be available for corporate travelers, groups, or extended stays. Please contact our Sales & Events department to confirm eligibility and availability for your organization. If you’d like to set up a corporate rate, our Sales & Events team would be happy to assist.