Reviews
Comfortable Stay
We stayed at Hyatt Regency Cincinnati for the Queen Bee Half Marathon. The hotel’s downtown location made it a convenient choice for our race weekend. It was nice to have a comfortable place to relax before and after the event.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Clarrissa, Thank you for choosing Hyatt Regency Cincinnati for your Queen Bee Half Marathon weekend! We're glad our downtown location made getting to the festivities convenient and that you had a comfortable place to recharge before and after the race. We hope the event was a wonderful experience and would love to welcome you back whenever your travels bring you to Cincinnati again! Best, Team Hyatt Cincinnati
Great Solo Stay in Cincinnati
The Hyatt in downtown Cincinnati is so clean, beautiful and in a great location. I may have gotten an early check in, but didn't need it because I spent more hours than expected at the nearby Underground Railroad museum (go there). The hotel itself and the room is in excellent shape. Extremely clean and in great condition. Valet parking was smooth and staff was very helpful and kind. 10/10.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
It's a true pleasure to read that you had an incredible visit with us! Thank you for highlighting our central location and clean, well-maintained facilities, designed to make you feel right at home. We'll be certain your recognition is shared with our team, and we hope you come back soon to Hyatt Regency Cincinnati. Best, Team Hyatt Cincinnati
Headed Back to Hyatt
For all of the above categories, 10/10. Beautiful, welcoming atmosphere, parking options, friendly staff with smiles and willingness to accommodate and refer, great location, excellent view, cleanliness top tier, awesome coffee shop. I enjoyed my stay so much, I am headed back next weekend!
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Tiffany, Knowing you enjoyed your stay so much that you're already planning to return is the kind of compliment that makes our day. We're thrilled that everything from our welcoming atmosphere and beautiful views to the genuine hospitality of our team came together to create such a fantastic experience. It's also rewarding to know that the thoughtful details throughout our property left you with so much to look forward to. Thank you for choosing Hyatt Regency Cincinnati. We can't wait to welcome you back for another unforgettable experience! Best, Team Hyatt Cincinnati
Great Price Great Location
The Hyatt Regency is a must stay location if visiting downtown Cincinnati. They have a warm and welcoming staff, every amenity you would need and a location that is perfect. The rooms are clean, well-maintained and the beds are comfortable.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Angela, Thank you for taking the time to share your review. We are delighted that our welcoming team, convenient amenities, and downtown location made Hyatt Regency Cincinnati such an easy choice for your visit. It is wonderful to hear you found your room clean, well-kept, and comfortable for a restful night. Should you return to Cincinnati for business or pleasure, we look forward to welcoming you back. Best, Team Hyatt Cincinnati
Hyatt Cincy Very Nice Stay
Four-night stay. A top-notch facility. Modern and centrally located. Near a few fine restaurants. On a home (Bengals) football weekend, the Hyatt's lobby and bar can be very lively, busy and somewhat noisy. Restaurant is bright and the waitstaff is positive, attentive and pleasant.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear R B, Thank you for taking the time to share your feedback. It's great to know our modern, downtown location and proximity to great dining left such a strong impression. We appreciate you noting the energy in the lobby and bar during Bengals weekends, and it's wonderful to hear that our restaurant team's attentiveness stood out, too. Our team looks forward to welcoming you back. Best, Team Hyatt Cincinnati
Repeat guest, but recurring maintenance issues need attention
I’ve stayed at this Hyatt Regency several times this year, so my experience is based on more than one visit. Unfortunately, some of the same issues have continued from stay to stay. The bathrooms have been the biggest concern, with tubs that don’t appear thoroughly cleaned, dingy shower curtains, and drains that are slow enough for water to start collecting while showering. There are also some basic maintenance and convenience issues that need attention. The Wi-Fi can be difficult to connect to and unreliable, and the phone option for contacting valet has not been working for several weeks. These may seem like small things individually, but when you stay frequently and encounter them repeatedly, they start to affect the overall experience. I continue returning to this property, so I’d genuinely like to see management focus on room inspections, bathroom cleanliness, and fixing issues that guests are likely reporting repeatedly. A Hyatt Regency should feel consistently maintained from one stay to the next, and right now that consistency is missing.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
It's disappointing to hear that your accommodations didn't meet your expectations and fell short of our normal standards of cleanliness and care. Your frustrations are understandable, and we will be sure to address your concerns with our housekeeping team as well as our maintenance team to ensure a better experience next time. However, you can always reach out to our front desk team with any concerns you may have, and we will be sure to keep your feedback in mind for the future. Thank you for bringing this to our attention, and we hope to welcome you back for the stay you expected. Best, Team Hyatt Cincinnati
Great Hyatt experience
The Hyatt staff held our luggage since we arrived earlier than check in time. Our room later was found to be very clean, the bed comfortable. Staff was helpful and friendly at the front desk and the bar/restaurant.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Constance, Thank you for the wonderful review! We’re so glad our team made you feel welcome from the moment you arrived and that you had such a comfortable, enjoyable stay. It’s always great to hear when our staff can make a guest’s visit a little easier. We hope to welcome you back again soon! Best, Team Hyatt Cincinnati
Below Average Stay
Check in process was a disaster due to booking through another site. Could not find reservation it took 2 people to figure it all out. Our bathroom was dirty with hair on floor and in tub. Floor was soaked in front of tv, we put a towel on it to dry. The walls were all scratched due to carts. Very dated hotel for the price.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Tracy, Thank you for staying with us. We sincerely apologize for the check-in delay and understand how it affected your visit. We are also sorry for the oversights in the room and appreciate you bringing them to our attention. We will ensure these matters are addressed, and we hope you will consider returning for a refreshed stay in the future. Best, Team Hyatt Cincinnati
Hotel is a mess
This hotel is struggling. On our recent stay we found it to be dirty, service poor, the restaurant a complete cluster with the breakfast buffet in complete disarray. Overall very poor stay compared to other hyatts.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Greg, Thank you for sharing your concerns. We apologize that your overall experience did not reflect the standards we expect for our accommodations and service. Please contact us directly so we can discuss your stay and work toward a resolution. Should your travels bring you back, we hope you will consider giving us another opportunity to provide a better visit. Best, Team Hyatt Cincinnati
Stat at Hyatt Regency Cincinnati
This Hyatt Regency is not up to the standards of the Hyatt Regency brand. The rooms in need of refurbishment. Bathroom amenities not properly provided. Security issues: the deadbolt lock in my room did not close. It was reported to the front desk but not taken care of until a second request had to be done and fixed at 10:00 P.M.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Norberto, Thank you for taking the time to share your feedback. We are disappointed to learn that the condition of your room and the delay in addressing the matters did not meet our standards, and we apologize for the inconvenience. We will have our maintenance and housekeeping teams review the issues you shared to prevent this from happening in the future. Should you return to Cincinnati, we hope to provide a more comfortable visit. Best, Team Hyatt Cincinnati
Do better Hyatt Regency
The lobby is what you would expect from a Hyatt but, beyond that the rooms were dirty and dated. The shower and phone did not work. The bathroom counter still had the previous occupants toothpaste on the bathroom counter. ALWAYS bring your own disinfectant wipes!!
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Thank you for sharing your feedback with us. We’re sorry if the condition of the room and maintenance concerns detracted from your experience. Rest assured, we will have our housekeeping and maintenance teams give these areas the appropriate attention, and we encourage guests to reach out during their stay whenever something isn’t right so we have an opportunity to help. We hope to have another chance to change your perceptions in the future. Best, Team Hyatt Cincinnati
Barely meh, unimpressed and never again
Room was overpriced and had an odor from wet carpet/mildew. The furniture is old and outdated, the room overall lacked any major upgrades including a microwave.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Tricey, Thank you for taking the time to leave feedback. We’re sorry the room did not provide the comfort or value you anticipated. Our housekeeping and maintenance teams will be made aware of the concerns you shared so they can receive proper attention. It was a pleasure having you here, and we hope to have another opportunity to change your perceptions in the future. Best, Team Hyatt Cincinnati
Clean convenient hotel
The hotel was very clean and convenient to downtown Cinncinati restaurants and Stadiums within walking distance. The staff was very helpful with any questions we had.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Mark, Thank you for choosing Comfort Inn University and for sharing such a thoughtful review with us. We’re delighted that our location made it easy to enjoy downtown Cincinnati and everything within walking distance, while our team could be there whenever you needed a little assistance along the way. Your five-star rating means a great deal to us, and we’d love to welcome you back for another exceptional visit in the future. Best, Team Hyatt Cincinnati
Very nice hotel
Very nice hotel. Rooms were clean and quiet. Excellent restaurant in the hotel. Hotel conveniently located to downtown site and the ball park. Staff was friendly and helpful.
It’s not a bad hotel to stay.
For the price we paid was traveling with the puppy and it was a event when we were there so i understand the higher rates but overall I wasn’t impressed with our stay they have a mini fridge but no microwave in the room and we didn’t even have towels. We had to go to the front desk and they sent someone up with them.I just wasn’t overly impressed.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Thank you for sharing your feedback. We understand that rates can be higher during special events and appreciate you choosing to stay with us while traveling with your puppy. We're sorry, however, that the overall experience did not meet your expectations. We appreciate your candid feedback and regret that your stay did not leave a more positive impression. Best, Team Hyatt Cincinnati
Hyatt Regency Cincinnati is a great place to stay.
The hotel provided great service. The staff was efficient, and my room was clean and comfortable. I would chose the Hyatt as my first choice when staying in Cincinnati.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Quincy, Our goal is to meet all the expectations for a fantastic stay, so we're delighted to hear that you were provided with tidy, comfortable accommodations and outstanding hospitality during your visit. We know that our team will be inspired by your recognition and kind words, so thank you very much for reaching out. It would be our pleasure to welcome you back for another stay. Best, Team Hyatt Cincinnati
Enjoying the Music
Dennis and the the Hyatt staff were exceptionally and helpful during our stay for a weekend. The location of the hotel makes everything walkable too. The rooms were clean and fresh cleaning smell. The room price for a weekend keeps climbing every year but for where the hotel is located in close proximity to downtown makes it worth it. People were comfortable to enjoy themselves!
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Marvetta, Thank you for taking the time to share your feedback! We’re happy to hear Dennis and our team helped make your weekend stay a memorable one. It’s great to know you enjoyed the convenience of our location and found your accommodations comfortable and welcoming. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Best, Team Hyatt Cincinnati
85th Grand Conclave Omega Psi Phi Fraternity, Inc.!
Clean and professional staff; amenities were good and as expected. They extended hours to host those who attended, which was appreciated.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Mike, We appreciate your positive review of Hyatt Regency Cincinnati! It was a pleasure to host the 85th Grand Conclave Omega Psi Phi Fraternity, Inc. We're glad you enjoyed our great amenities and extended hours, and we hope you'll return. Best, Team Hyatt Cincinnati
Billing
Horrible billing experience. Prepaid room and still got a credit card hit after checking in. With no explanation. Placed a case about the issue and still no response.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear David, We apologize for the confusion surrounding the additional credit card charge. Billing questions should, of course, be handled with clear communication, so we would like the opportunity to review what happened with your reservation. Please reach out to our team so we can look into the details and assist further. Thank you for staying with us. Best, Team Hyatt Cincinnati
Beargirl
We attended Cincinnati Fest for first time. The location was in walking distance to all festivals and restaurants. There’s even clubs and jazz bar around corner. Rooms were beautiful, clean and welcoming. George was the perfect bellman and Scott the bartender made all worries disappear.
General Manager, General Manager at Hyatt Regency Cincinnati, responded to this review
Dear Cynthia, Thank you so much for choosing to stay with us during your first Cincinnati Fest! We are delighted to hear that you enjoyed our prime location within walking distance of local festivals, restaurants, and nightlife. It is also wonderful to know that your room was clean and welcoming, and that George and Scott took such great care of you. We will be sure to pass along your special recognition to both George and Scott! We hope to welcome you back for another fantastic visit to Cincinnati soon. Best, Team Hyatt Cincinnati
Showing 20 reviews since August 1, 2026.