Reviews
It’s not what it used to be
Our room was unclean and had an offensive smell. The floor of our room was also sticky all over, and the vinyl flooring was raised and bubbling off the floor which just seemed so poor considering the other disappointing qualities described above.
A Cozy, Convenient First Stay in the Windy City
A wonderful stay at the Hyatt Regency Chicago! Clean, modern, and with almost everything I needed right in the hotel—so convenient for my first visit to the Windy City. My room was very comfortable, and the bed was so soft and cozy I hardly wanted to get out!
Great location and Great Staff
This was a great hotel with a great location. It was within walking distance to the riverwalk and super clean. The staff was great and accommodating. The rooms were good. I appreciated the Chromecast ability on the in-room TV's. There was a union strike out front so I think the hotel was short staffed, but I believe they did the best they could with what they had and what they had was great. Really friendly staff that did everything they could to make the stay enjoyable. I was unaware that they did not offer room service, I would have preferred it getting in late, but they have a few restaurants on site, but you need to order in person. The staff also gave good recommendations of places nearby, so it worked out.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear John, Thank you for your 4-star review and for choosing Hyatt Regency Chicago. We are delighted to hear that you enjoyed our convenient location, with easy access to the Riverwalk, as well as our clean accommodations and spacious rooms. It's also wonderful to know that you found the Chromecast feature useful during your stay. We especially appreciate your recognition of our team. Despite the challenges you observed during your visit, we are grateful for your understanding and pleased that our colleagues were able to provide friendly, accommodating service and helpful local recommendations that enhanced your experience. We also appreciate your feedback regarding room service. While our on-site dining options offer a variety of choices, we understand the convenience that room service can provide, particularly after a late arrival. Thank you again for sharing your experience and for your kind comments about our staff. We look forward to welcoming you back to Hyatt Regency Chicago on your next visit to the city. Warm regards, Michele
Good experience in Chicago
The property location is exceptional and rooms are really big and beautiful. Hotel staffs are courteous. Highly recommended.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear Sujeet, Thank you for your wonderful 5-star review of Hyatt Regency Chicago. We are delighted to hear that you enjoyed our exceptional location and found your room to be spacious and beautiful. It is especially rewarding to know that our team made a positive impression with their courteous service. Providing outstanding hospitality is our top priority, and your kind words are greatly appreciated. Thank you for your recommendation and for choosing Hyatt Regency Chicago. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Michele
Great location in Chicago!
Great location! We were only there for one night, check-in as Hyatt Explorist member was smooth and we had a suite on 29th floor with a fabulous river & city view. The 2-room suite was spotless, well maintained and bed comfortable with crisp sheets. It was quiet, the curtains keep the room dark and was exactly what we needed. Due to the time of arrival, we ate dinner in the hotel at the Buffet, small but good selection to meet anyone's needs and we loved the stone crabs! Due to our schedule, we did not eat at the morning breakfast. Used valet parking and it was perfect - however there is public parking within walking distance which we would consider next time. Overall, very pleased and would stay again!
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Good Afternoon!! Thank you for your outstanding review and for choosing Hyatt Regency Chicago for your visit. We are delighted to hear that you enjoyed our convenient downtown location and that your Hyatt Explorist member check-in experience was smooth and welcoming. It is wonderful to know that you enjoyed your spacious suite on the 29th floor, complete with beautiful river and city views. We are especially pleased that you found your accommodations spotless, comfortable and peaceful, providing exactly the restful stay you needed. We're also glad you had the opportunity to enjoy dinner with us and that the buffet selection, especially the stone crabs, was a highlight of your evening. Thank you for sharing your feedback regarding valet parking as well. We truly appreciate your kind words and are thrilled to know that your overall experience exceeded expectations. We look forward to welcoming you back to Hyatt Regency Chicago the next time your travels bring you to the city. Warm Regards, Joanne
Ideal place to experience Chicago
Ideal location to experience the best Chicago has to offer. This was only my second visit to this beautiful city, so it was great to be surrounded by Chicago's amazing architectural wonders.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear Art M, Thank you for your wonderful review! We are delighted to hear that our location helped you experience some of the very best that Chicago has to offer. Its world-renowned architecture, vibrant culture, and unique energy truly make it a remarkable city to explore. We're especially pleased that you enjoyed being surrounded by Chicago's iconic architectural landmarks and that your visit was a memorable one. We hope you had the opportunity to discover even more of what makes this city so special during your stay. We truly appreciate your kind feedback and look forward to welcoming you back on your next visit to Chicago. Kind regards, Tonya
My go to hotel for downtown Chicago
The location atmosphere and rooms at this Hyatt regency hotel was great! The staff was friendly and did their best, in spite of employees striking in front of the hotel. It was a great stay!
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Greetings from Hyatt Regency Chicago, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the location, atmosphere, and accommodations during your stay. It is especially meaningful to know that our team helped make your experience a positive one. We greatly appreciate your recognition of their efforts and professionalism, particularly given the unique circumstances surrounding the labor activity outside the hotel. Our associates remain committed to providing excellent hospitality, and we're pleased they helped ensure you had a great stay. Thank you again for choosing Hyatt Regency Chicago. We truly appreciate your kind comments and look forward to welcoming you back to Chicago on your next visit. Safe and Happy Travels, Mike M.
Very disappointing stay in Chicago
The most disappointing stay at any Hyatt I've ever experienced. At check-in I paid an extra $100 for a city/river view and as it turns out, there was an employee strike. I was awoken at 5 am to the sounds of banging drums and honking horns for hours; and they continued until late hours at night. It was insane. Add to that, my room was never cleaned in the four days I was there. Imagine paying $500 per night and not getting much sleep, and living in a room that needed housekeeping!!!
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Greetings from Hyatt Regency Chicago, Thank you, Len, for taking the time to share your feedback. I am sincerely sorry to learn that this was the most disappointing stay you have experienced at a Hyatt property. I understand how frustrating it must have been to pay for an upgraded city and river view room, only to have your stay significantly impacted by the ongoing noise outside the hotel. Being awakened at 5:00 a.m. by drums and horns and experiencing those disruptions throughout the day and into the evening would make it difficult for anyone to enjoy a restful visit. I am equally disappointed to learn that your room was not serviced at all during your four-day stay. Clean, well-maintained accommodations and attentive housekeeping are fundamental expectations, and we regret that this important aspect of your experience was not delivered. The combination of sleep disruption and the lack of housekeeping service clearly detracted from your visit and did not reflect the level of hospitality we strive to provide. Your comments have been shared with our hotel leadership team for review. Thank you for bringing these concerns to our attention. We appreciate your candid feedback and sincerely regret that your experience fell so far short of expectations. Safe and Happy Travels, Mike M.
Pass on the Club Access here
I hate to leave a mediocre review because I am a big fan of Hyatt Properties. I want to start by saying that the staff and service are always the best part of my stay and there was no exception with this property. Everyone was accommodating and curtious, above and beyond all around, from the valet to check-in desk, to bartenders and housekeeping. Hyatt gets 5 stars for their staff! As for the property itself it is in a great location and the city views are really nice from the East Tower. I was upgraded to the city view and it was pretty spectacular. The room was comfortable but the hotel feels very dated and it wasnt the luxury that I have come to expect from a Hyatt Regency. I had club room access and this is where the hotel fell short for me. There was nothing there. Just an empty room with a mini fridge that had a small selection of pepsi products. I like to get club room access for a piece of fruit or cheese & crackers and a diet coke so I was disappointed to come up empty handed. I would strongly recommend you pass on the club level access at this property, not worth it. I did grab a burger at the bar and it was a decent burger and the bartender was lovely so that made up for the lackluster club experience.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear 867katyl, Thank you for taking the time to share such detailed feedback about your stay at Hyatt Regency Chicago. While we appreciate your loyalty to Hyatt and are pleased to hear that our team made such a positive impression, we are sorry that aspects of the property did not meet the expectations you have come to associate with the Hyatt Regency brand. It is wonderful to know that our colleagues across valet, front desk, housekeeping, and food and beverage provided attentive and welcoming service throughout your visit. We're also delighted that you enjoyed the hotel's location, your upgraded city-view room, and the spectacular views from the East Tower. At the same time, we regret that the overall condition of the property and your Club Lounge experience fell short of expectations. Your comments regarding the lounge offerings and perceived value of club access are appreciated and will be shared with our leadership team for review. We would welcome the opportunity to learn more about your experience. Please reach out to us at propertyreviews@hyatt.com so we can discuss your feedback in greater detail. Thank you again for your candid comments, and we hope to have the opportunity to better serve you on a future visit. Warm regards, Michele
Great Hotel!! Super clean, Great location and Fantastic view!
This hotel was a great experience! Super clean and it has a beautiful view with the river and the tall buildings! Also, all the touristic places are walking distance. Very convenient for a small vacation.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear Luis, Thank you for your fantastic 5-star review! We are thrilled to hear that you had a great experience at Hyatt Regency Chicago. We're delighted that you enjoyed the cleanliness of the hotel, the beautiful views of the Chicago River and skyline, and our convenient location. It's wonderful to know that being within walking distance of so many attractions helped make your vacation even more enjoyable. We truly appreciate your kind words and recommendation. We look forward to welcoming you back to Hyatt Regency Chicago for another memorable stay in the future! Warm regards, Michele
Modern feel and refreshed rooms
The location is hard to beat, right along the river and within easy walking distance of Michigan Ave., restaurants, shopping, Chicago theater, etc. The hotel has a modern feel and the refreshed rooms are nicely updated. It feels contemporary without being over the top.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear jxj721, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our unbeatable riverfront location and the convenience of being within walking distance of Michigan Avenue, restaurants, shopping, the Chicago Theatre, and so many other local attractions. We're also pleased that you appreciated the hotel's modern atmosphere and recently refreshed guestrooms. It's especially rewarding to know that you found the design contemporary and updated while still maintaining a comfortable and welcoming feel. Thank you for choosing to stay with us. We truly appreciate your kind comments and look forward to welcoming you back for another memorable stay in Chicago. Kind regards, Tonya
Expected Better: Unresolved Maintenance and Communication Issues
I was unable to reach the front desk using my room phone. Due to a clogged bathtub, I went down to the lobby to report the issue in person and was assured it would be resolved while I was out. However, when I returned that evening, the tub was still full of water, forcing me to shower in standing water.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear David B, Thank you for sharing your feedback regarding your recent stay. I am very sorry to learn about the issues you experienced and the frustration they caused. It is concerning to hear that you were unable to reach the front desk from your room phone and that, after personally reporting the clogged bathtub, the issue was not resolved as promised. We understand how disappointing it must have been to return to your room expecting the problem to be fixed, only to find the bathtub still full of water and have to shower under those conditions. Please accept our sincere apologies for the lack of follow-through and the inconvenience this caused during your stay. This is not the level of service we strive to provide, and your feedback will be shared with the appropriate teams for review and improvement. We would appreciate the opportunity to learn more about your experience and discuss your concerns directly. Please contact us at propertyreviews@hyatt.com at your convenience. Thank you for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in us in the future. Kind regards, Tonya
Chicago Marathon
Nice hotel! Good location! Very Good experience! I recomend it 100%………. Everything was really good! …………. Recomended.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Good morning, thank you for your wonderful feedback! We’re delighted to hear you had a very good experience at Hyatt Regency Chicago and enjoyed our hotel and convenient location. Your recommendation means a great deal to our team, and we look forward to welcoming you back for another excellent stay! Warm regards, Monty
Hyatt is the best
Customer service was beyond amazing during a super busy time. Coming in for the marathon was stressful but arriving at the Hyatt decompressed the entire event in a positive way. It is very rare that I experience customer service like we received at Hyatt.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Greetings Karen N, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Chicago. We are delighted to hear that our customer service team made such a positive impact on your visit. It is especially rewarding to know that, during an exceptionally busy marathon weekend, our associates were able to provide the support, care, and hospitality that helped turn what could have been a stressful experience into an enjoyable one. Your kind words mean a great deal to us. Providing genuine, attentive service is at the heart of what we do, and we are honored that you found the level of care you received to be so memorable. Feedback such as yours serves as wonderful recognition for our team and the effort they put into creating exceptional guest experiences, even during high-demand events. Thank you again for choosing Hyatt Regency Chicago. We truly appreciate your thoughtful comments and look forward to welcoming you back for another outstanding stay in the future. Best,
Beautiful view and comfortable bed
The room was very clean and the view was incredible. The bed was really comfortable. We were surprised that the coffee in the room was mediocre and there were paper cups and powder creamers. Every time the hvac went on the curtain rod kept clicking against the window. The last day we were there, employees were on strike and the quality of food was not as it had been
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Greetings Martin G, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Chicago. We are delighted to hear that you enjoyed the cleanliness of your room, the incredible views, and the comfort of the bed. It is wonderful to know that these aspects contributed positively to your overall experience and helped make your stay enjoyable. We also appreciate your candid feedback regarding the in-room coffee service and room amenities. We understand your preference for a more elevated coffee experience and appreciate your observations regarding the cups and creamer options. Additionally, we regret the inconvenience caused by the curtain rod noise when the HVAC system was operating. Feedback such as yours is valuable and helps us identify opportunities to enhance the guest experience. We also appreciate your understanding regarding the challenges that arose during the employee strike. While we are pleased that you were able to enjoy many aspects of your stay, we regret that the food quality on your final day did not meet the standards you had experienced earlier in your visit. Thank you again for choosing Hyatt Regency Chicago. We truly appreciate your thoughtful feedback and look forward to welcoming you back for another enjoyable stay in the future. Best,
Great Conference Hotel
One of the best conference hotels. Great location, great restaurant and bar in lobby and exceptional staff. Would recommend.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear Nicole, Thank you for your wonderful review and for choosing Hyatt Regency Chicago. We are thrilled to hear that you consider us one of the best conference hotels and that you enjoyed our convenient location, lobby restaurant and bar, and the service provided by our exceptional team. Your recommendation means a great deal to us. We work hard to create a seamless and enjoyable experience for both business and leisure travelers, and it is rewarding to know we succeeded during your stay. Thank you again for your kind feedback. We look forward to welcoming you back to Hyatt Regency Chicago on your next visit. Warm regards, Michele
A great stay
We had a great stay. All staff we interacted with were friendly and helpful. The room was clean and updated. Breakfast was fantastic, the buffet is worth going out of your way for. Valet was smooth.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear Neal, Thank you for taking the time to share your feedback about your recent stay at Hyatt Regency Chicago. We're delighted to hear that you had a great stay and that our team made such a positive impression. Providing friendly and helpful service is something we take great pride in, so it's wonderful to know that every staff member you encountered contributed to an enjoyable experience. We're also pleased that you found your room clean and updated, enjoyed our breakfast buffet, and experienced seamless valet service. Your comment that the buffet is "worth going out of your way for" is especially rewarding to hear. Thank you again for choosing Hyatt Regency Chicago. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay. Warm regards, Michele
As you'd expect for the price, but poor inter-staff communication
Hotel was as you would expect for the price, all very clean and tidy. Staff were helpful but clearly lacking in communication across such a large hotel. We got different answers at different times. I was there for the marathon, checking out on the day of the marathon itself. I had asked 6 months in advance about late check out, and was told "this is usually 2pm for marathon runners". Then a week before I was told it should be possible and to ask at check in. Then at check in I was flatly told there was no option, and repeatedly asked about upgrades instead. lots of upselling, not a lot of listening to what is important to the customer. If I had been told this in advance of my stay, I would have booked through the official marathon hotel scheme that offers late check out (I believe even at the same hotel for cheaper).
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Good Afternoon!! Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Chicago. We are pleased to hear that you found the hotel clean and tidy and that our team was helpful throughout your visit. At the same time, we sincerely apologize for the inconsistent communication you experienced regarding late checkout for marathon weekend. We understand how frustrating it must have been to receive differing information before and during your stay, especially after planning well in advance. We also regret that you felt your concerns were not fully heard and that the focus shifted away from the specific assistance you were seeking. Your comments are invaluable and we will share them with our team as we continue working to improve communication and ensure a more seamless guest experience. We appreciate you bringing these concerns to our attention. Thank you again for your feedback. We hope to have the opportunity to welcome you back next time and provide the attentive, consistent service you expected and deserve. Warm Regards, Joanne
Wonderful experience
I was there to attend a meeting/conference. What an amazing experience. The staff is first rate. The facilities were fantastic. The location is right in the heart of downtown and easily walkable. 10/10
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Dear Lucy, Thank you for taking the time to share your wonderful feedback about your stay at Hyatt Regency Chicago. We are delighted to hear that your conference visit was such an amazing experience and that our team helped make your stay memorable. It is especially rewarding to know that you found our staff to be first-rate, enjoyed our facilities, and appreciated our central downtown location. We strive to provide exceptional service and a convenient, comfortable experience for all our guests, so your kind words mean a great deal to us. Thank you for choosing Hyatt Regency Chicago. We truly appreciate your 10/10 recommendation and look forward to welcoming you back on your next visit to Chicago. Warm regards! Kindly, Michele
Chicago RIverwalk Location is Fabulous
Great hotel. Right by the Chicago Riverwalk. Lots of restaurants and bars nearby. The hotel has one of Chicago's most beautiful bars -- Big Bar.
Hyatt Hotels and Resorts, General Manager at Hyatt Regency Chicago, responded to this review
Greetings Elizabeth P, Thank you for taking the time to share your feedback regarding your stay at Hyatt Regency Chicago. We are delighted to hear that you enjoyed our prime location along the Chicago Riverwalk and found it convenient to explore the many restaurants and bars nearby. We are especially pleased that you had the opportunity to visit Big Bar and appreciated its atmosphere. Your kind words about our hotel and its surroundings mean a great deal to our team. Thank you for choosing Hyatt Regency Chicago. We value you as our guest and appreciate your recommendation. We look forward to welcoming you back for another memorable stay in the heart of Chicago. Best,
Showing 20 reviews since October 8, 2026.